Overview

Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5rating 4.35

240 Reviews

90% Would Recommend
Latest Review 4 days ago

Reviews


MJ
Michael J.
Detroit, MI
Cadillac DTS
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/23/2018 Category: Service
Michael said he went to the facility to have a hose changed. What resulted was a broken power steering pump and another broken hose.
This review was collected via phone interview by Customer Research Inc.

CW
Cortez W.
Warren, MI
Land Rover Range Rover
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/21/2018 Category: Service
Cortez said the staff did not fix his vehicle because he still has the same problem, even though he spent a lot of money there. He had to keep bringing his vehicle back there, because it was still leaking. Cortez said the transmission lines were never changed, which is the reason it's still leaking, and he will never be going back there.
This review was collected via phone interview by Customer Research Inc.

BS
Breanna S.
Eastpointe, MI
Chevrolet Malibu
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/19/2018 Category: Service
Breanna said her vehicle kept having service issues and the employees kept extending her service time. They did not repair the original issue and her vehicle still does not work.
This review was collected via phone interview by Customer Research Inc.

EH
Evelyn H.
Roseville, MI
Chrysler 300
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Overall Rating 1/5rating 1rating 1rating 1rating 1
12/15/2017 Category: Service
Evelyn said her vehicle sat at this business for over 6 hours to get an alignment. When she drove it her vehicle was still pulling to the right. She called them the next morning saying her vehicle was still pulling to the right and they told her to bring it back in. She took her vehicle back and they told her it would be a 3 hour wait to get her vehicle in. The staff told her they would call her when it was her turn to get her vehicle in. They never called her back. She would not recommend them.
This review was collected via phone interview by Customer Research Inc.

DL
David L.
Roseville, MI
Chrysler 300
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Overall Rating 1/5rating 1rating 1rating 1rating 1
12/08/2017 Category: Service
David said he went to get a clunking noise checked. He took it there 3 or 4 times and it still was not fixed.
This review was collected via phone interview by Customer Research Inc.

KC
Kerry C.
Detroit, MI
Mercury Marauder
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Overall Rating 1/5rating 1rating 1rating 1rating 1
11/28/2017 Category: Service
Kerry said his vehicle was no better than it was when he took it to the business. It was worse. The arm adjustments were still not aligned.
This review was collected via phone interview by Customer Research Inc.

CK
Crystal K.
Roseville, MI
Chrysler Town & Country
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Overall Rating 1/5rating 1rating 1rating 1rating 1
09/29/2017 Category: Service
Crystal said the employees did not repair what they said they did. They would not show her what was repaired. They kicked her off the property.
This review was collected via phone interview by Customer Research Inc.

LS
Larry S.
Detroit, MI
Ford Pickup
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Overall Rating 1/5rating 1rating 1rating 1rating 1
02/08/2017 Category: Service
Larry said he went to the business to have pads put on and the business would not do this without charging him for brake rotors. He wanted the back brakes adjusted and they wanted to charge him $35 for an inspection.
This review was collected via phone interview by Customer Research Inc.

HD
Heather D.
Clinton Township, MI
Chevrolet Impala
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Overall Rating 1/5rating 1rating 1rating 1rating 1
02/04/2017 Category: Service
Heather said the 36 month financial plan she asked for turned into a 12 month plan and she did not appreciate that. She did not notice this until after she left the business. She contacted Betsy and she was not able to help her. The employee who helped her, Mike, was nice but his hands were tied. She stated she felt they ripped off and she will never go to this business again.
This review was collected via phone interview by Customer Research Inc.

LB
LABARON B.
Detroit, MI
Chevrolet Impala
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Overall Rating 1/5rating 1rating 1rating 1rating 1
01/21/2017
Poor service
I took my vehicle in for new brakes and had to take it back 3 times due to brakes continuous squeaking. I then took the vehicle back because the brake lights on the dash console would not go off. Work was completed and 60 days later they were back on. I took my vehicle back again (8:30 AM) and it was never services. They were focus on customers with new problems. At 5:15 PM I asked for my keys. I will be filing a complaint with the State of Michigan.

BS
BEVERLY S.
Detroit, MI
Ford Taurus
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Overall Rating 1/5rating 1rating 1rating 1rating 1
11/29/2016
Horrible
Mike at the service desk is unprofessional dishonest . However, the mechanic was awesome..I am going to reach out to the owner because I spent thousands of dollars and the problem has not been addressesd.

PW
PHILLIP W.
Detroit, MI
Chevrolet Caprice
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Overall Rating 1/5rating 1rating 1rating 1rating 1
10/16/2016
Gave me my car back but car turned off on me tried recommending fuel injectors but fuel injectors don't get clogged then unclogged
Bad

DG
Dandee G.
Eastpointe, MI
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/01/2016
Auto city car car,
Wrong place, wrong time....

LH
Latonya H.
Detroit, MI
Ford Explorer
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Overall Rating 1/5rating 1rating 1rating 1rating 1
09/16/2016 Category: Service
Latonya said she took her vehicle to the business because the overdrive light was on and it was stuck in third gear. They put the vehicle on the machine and told her it needed a new transmission. She purchased a used transmission and after they installed it, it was still doing the same thing. She does not understand how it could be stuck in third gear just like the other one was. She paid them $900 and they told her there was nothing else they could do. The service advisor was very inconsiderate and unprofessional.
This review was collected via phone interview by Customer Research Inc.

ZS
Zella S.
Eastpointe, MI
Chrysler PT Cruiser
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/18/2016 Category: Service
Zella said she spent a lot of money and her vehicle is not running. He looked up the business, and found this business has a 0 rating with the Better Business Bureau.
This review was collected via phone interview by Customer Research Inc.

RM
Rob M.
Eastpointe, MI
Chevrolet Uplander
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Overall Rating 1/5rating 1rating 1rating 1rating 1
01/19/2016 Category: Service
Rob said he went to the business to have his brakes done. He was charged $600 for new rotors, calipers and brake pads. After he left, he could hear a scraping noise so he went back to them. They told him one of the spindles was bent, so they straightened it and put it back on. Shortly after, he was washing the vehicle when he noticed there was quite a bit rust on the calipers which should not have been there because they were new. He took the vehicle to a different facility and had them check the brakes. He was told by that business neither the rotors or calipers were new. He had that visit documented and the calipers along with the rotors photographed. He was charged $600 for brake pads because the calipers and rotors were the old ones they said they had replaced.
This review was collected via phone interview by Customer Research Inc.

RM
RENITA M.
Detroit, MI
Chevrolet Equinox
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Overall Rating 1/5rating 1rating 1rating 1rating 1
01/15/2016
DON'T DO IT!!!
I took my daughter's car in for service because the car had a small leak and was trying to run hot. I was charged $750 to replace a thermostat and reservoir container. After 3 days, I finally got the car back and not 5 minutes after leaving the lot, the car starting to run hot again and doing the same exact thing it was doing when I dropped it off in the beginning!!! Then I was told in order for it to stop running hot, I needed to get the head gasket fix which was going to cost me an additional $800 and 3 more additional days at the shop. Well needless to say, it has been a week and I still don't have the vehicle back yet!!!

RR
Roderick R.
Harper Woods, MI
Chevrolet Suburban
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Overall Rating 1/5rating 1rating 1rating 1rating 1
12/23/2015 Category: Service
Roderick said it was a bad service experience and they messed up his vehicle. He paid his bill and tried to talk to the manager, but once he had his money, he did not want to talk to him. He was very unhappy.
This review was collected via phone interview by Customer Research Inc.

AS
ALICIA S.
Harper Woods, MI
Dodge Stratus
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Overall Rating 1/5rating 1rating 1rating 1rating 1
11/10/2015
Not happy
Taken my car there 4 times now because of the transmission they put in thats not working properly. Its under warranty but they are doing everything they can to make sure I pay

BS
Brittany S.
Detroit, MI
Ford Explorer
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/30/2017 Category: Service
Brittany said this business completed work she did not agree upon.
This review was collected via phone interview by Customer Research Inc.