Overview

Overall Rating 4.34/5Overall Rating 4.34/5Overall Rating 4.34/5Overall Rating 4.34/5rating 4.34

237 Reviews

89% Would Recommend
Latest Review 3 days ago

Reviews


MJ
Michael J.
Detroit, MI
Cadillac DTS
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/23/2018 Category: Service
Michael said he went to the facility to have a hose changed. What resulted was a broken power steering pump and another broken hose.
This review was collected via phone interview by Customer Research Inc.

CW
Cortez W.
Warren, MI
Land Rover Range Rover
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/21/2018 Category: Service
Cortez said the staff did not fix his vehicle because he still has the same problem, even though he spent a lot of money there. He had to keep bringing his vehicle back there, because it was still leaking. Cortez said the transmission lines were never changed, which is the reason it's still leaking, and he will never be going back there.
This review was collected via phone interview by Customer Research Inc.

BS
Breanna S.
Eastpointe, MI
Chevrolet Malibu
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/19/2018 Category: Service
Breanna said her vehicle kept having service issues and the employees kept extending her service time. They did not repair the original issue and her vehicle still does not work.
This review was collected via phone interview by Customer Research Inc.

EH
Evelyn H.
Roseville, MI
Chrysler 300
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/15/2017 Category: Service
Evelyn said her vehicle sat at this business for over 6 hours to get an alignment. When she drove it her vehicle was still pulling to the right. She called them the next morning saying her vehicle was still pulling to the right and they told her to bring it back in. She took her vehicle back and they told her it would be a 3 hour wait to get her vehicle in. The staff told her they would call her when it was her turn to get her vehicle in. They never called her back. She would not recommend them.
This review was collected via phone interview by Customer Research Inc.

DL
David L.
Roseville, MI
Chrysler 300
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/08/2017 Category: Service
David said he went to get a clunking noise checked. He took it there 3 or 4 times and it still was not fixed.
This review was collected via phone interview by Customer Research Inc.

KC
Kerry C.
Detroit, MI
Mercury Marauder
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/28/2017 Category: Service
Kerry said his vehicle was no better than it was when he took it to the business. It was worse. The arm adjustments were still not aligned.
This review was collected via phone interview by Customer Research Inc.

CK
Crystal K.
Roseville, MI
Chrysler Town & Country
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/29/2017 Category: Service
Crystal said the employees did not repair what they said they did. They would not show her what was repaired. They kicked her off the property.
This review was collected via phone interview by Customer Research Inc.

AH
Angela H.
Eastpointe, MI
Chevrolet Equinox
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/08/2017 Category: Service
Angela said she was not very happy with the service because this business kept her vehicle for 14 days. For 3 of the days she was given the run around. During two of those 3 days, she didn't like the way she was talked to. She spent $2,500 and was told this facility could give her a loaner vehicle. When she dropped her vehicle off, she was told they did not have a loaner but she could use a rental. She was not happy with the way the employees played on their words of loaner vehicle and rental. At this time, she would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

BS
Brittany S.
Detroit, MI
Ford Explorer
Check 20x19 Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/30/2017 Category: Service
Brittany said this business completed work she did not agree upon.
This review was collected via phone interview by Customer Research Inc.

JL
Jamilia L.
Detroit, MI
Dodge Stratus
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/28/2017 Category: Service
Jamilia said she was told her vehicle would be ready by noon the next day. She arrived 10 minutes earlier than the promised time. The technicians were not working on her vehicle nor was it ready. She and another customer whom also was told to be there at noon sat in the waiting area until 4:00 pm. There were several vehicles coming, being serviced and leaving while they waited. It was not until Frank showed up that the vehicles got done and they were released. She would like to thank Frank, otherwise they would have had to continue to wait. She was having her brake line repaired. The average cost of the repair in the area is less than $200. She may have been overcharged at the rate of $400. The technicians have bad customer service skills. If the vehicle is not going to be delivered on time, they should contact the customer and let them know so other arrangements can be made. She was 2 hours late getting to work.
This review was collected via phone interview by Customer Research Inc.

SL
Starlita L.
Detroit, MI
Chevrolet Traverse
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/17/2017 Category: Service
Starlita said this business did not complete the service on her vehicle the first time she took it in and she has to wait for it to be serviced again.
This review was collected via phone interview by Customer Research Inc.

LS
Larry S.
Detroit, MI
Ford Pickup
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/08/2017 Category: Service
Larry said he went to the business to have pads put on and the business would not do this without charging him for brake rotors. He wanted the back brakes adjusted and they wanted to charge him $35 for an inspection.
This review was collected via phone interview by Customer Research Inc.

HD
Heather D.
Clinton Township, MI
Chevrolet Impala
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/04/2017 Category: Service
Heather said the 36 month financial plan she asked for turned into a 12 month plan and she did not appreciate that. She did not notice this until after she left the business. She contacted Betsy and she was not able to help her. The employee who helped her, Mike, was nice but his hands were tied. She stated she felt they ripped off and she will never go to this business again.
This review was collected via phone interview by Customer Research Inc.

LB
LABARON B.
Detroit, MI
Chevrolet Impala
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/21/2017
Poor service
I took my vehicle in for new brakes and had to take it back 3 times due to brakes continuous squeaking. I then took the vehicle back because the brake lights on the dash console would not go off. Work was completed and 60 days later they were back on. I took my vehicle back again (8:30 AM) and it was never services. They were focus on customers with new problems. At 5:15 PM I asked for my keys. I will be filing a complaint with the State of Michigan.

PW
PHILLIP W.
Detroit, MI
Chevrolet Caprice
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/16/2016
Gave me my car back but car turned off on me tried recommending fuel injectors but fuel injectors don't get clogged then unclogged
Bad

DG
Dandee G.
Eastpointe, MI
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/01/2016
Auto city car car,
Wrong place, wrong time....

LH
Latonya H.
Detroit, MI
Ford Explorer
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/16/2016 Category: Service
Latonya said she took her vehicle to the business because the overdrive light was on and it was stuck in third gear. They put the vehicle on the machine and told her it needed a new transmission. She purchased a used transmission and after they installed it, it was still doing the same thing. She does not understand how it could be stuck in third gear just like the other one was. She paid them $900 and they told her there was nothing else they could do. The service advisor was very inconsiderate and unprofessional.
This review was collected via phone interview by Customer Research Inc.

ZS
Zella S.
Eastpointe, MI
Chrysler PT Cruiser
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/18/2016 Category: Service
Zella said she spent a lot of money and her vehicle is not running. He looked up the business, and found this business has a 0 rating with the Better Business Bureau.
This review was collected via phone interview by Customer Research Inc.

YT
YUNICE T.
Harper Woods, MI
Kia Sedona
Check 20x19 Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/14/2016
Unorganized
Had work done on my vehicle and it still isn't running

RM
Rob M.
Eastpointe, MI
Chevrolet Uplander
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/19/2016 Category: Service
Rob said he went to the business to have his brakes done. He was charged $600 for new rotors, calipers and brake pads. After he left, he could hear a scraping noise so he went back to them. They told him one of the spindles was bent, so they straightened it and put it back on. Shortly after, he was washing the vehicle when he noticed there was quite a bit rust on the calipers which should not have been there because they were new. He took the vehicle to a different facility and had them check the brakes. He was told by that business neither the rotors or calipers were new. He had that visit documented and the calipers along with the rotors photographed. He was charged $600 for brake pads because the calipers and rotors were the old ones they said they had replaced.
This review was collected via phone interview by Customer Research Inc.