Overview

Overall Rating 4.33/5Overall Rating 4.33/5Overall Rating 4.33/5Overall Rating 4.33/5rating 4.33

303 Reviews

88% Would Recommend
Latest Review 6 days ago

Reviews


MC
Marilyn C.
Roseville, MI
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Marilyn said the staff does whatever she needs and they are very nice.
This review was collected via phone interview by Customer Research Inc.

EG
Ebony G.
New Baltimore, MI
Chevrolet Cruze
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/13/2019 Category: Service
Ebony said the engine light was still on when she picked her vehicle up. The staff told her she would have to have it reset after draining all the oil out.
This review was collected via phone interview by Customer Research Inc.

DR
Deangelo R.
Detroit, MI
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019 Category: Service
Deangelo said the service was exceptional.
This review was collected via phone interview by Customer Research Inc.

VA
Vicki A.
Warren, MI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Vicki said she has been to this business before. The service makes her return.
This review was collected via phone interview by Customer Research Inc.

JJ
Jason J.
Michigan
Ford Econoline Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Jason said everything was great.
This review was collected via phone interview by Customer Research Inc.

CD
Cassie D.
Roseville, MI
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Cassie said the business gave her good service.
This review was collected via phone interview by Customer Research Inc.

JD
Jermaine D.
Detroit, MI
Mercedes-Benz S550
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Jermaine said the business treats him like a loyal customer and the prices can't be beat.
This review was collected via phone interview by Customer Research Inc.

DB
Demetrius b.
Sterling Heights, MI
Chevrolet Impala
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/27/2019 Category: Service
Demetrius said that his suggestion to the facility is to get it right the first time, his recommendation comes with reservations.
This review was collected via phone interview by Customer Research Inc.

MM
Michael M.
Eastpointe, MI
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Michael said he had no complaints with the service the business provided.
This review was collected via phone interview by Customer Research Inc.

MW
Myneisha W.
Warren, MI
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019 Category: Service
Myneisha said the business's staff did a good job on her vehicle.
This review was collected via phone interview by Customer Research Inc.
Frank A. from City Automotive Firestone responded on 03/21/2019

Thank you so much for the great review! 


BA
Bethalene A.
Detroit, MI
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
Bethalene said the business provides good customer service. She does recommend them to others. There is not a long wait at all.
This review was collected via phone interview by Customer Research Inc.

AM
Alex M.
Saint Clair Shores, MI
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Alex said the business does great work, he has been going to them for years, and it's the only facility he goes to.
This review was collected via phone interview by Customer Research Inc.

AC
Angela C.
Warren, MI
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Angela said the service was fast and she didn't have a long wait time. The technician was very professional and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

PR
Preston R.
Harper Woods, MI
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
Preston said they were prompt and they took care of business. His tire is working great.
This review was collected via phone interview by Customer Research Inc.

AA
amanda a.
Warren, MI
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018
Best customer service around!
Every time I go in for service on my car, I feel like family. Mike and the other guys always know how to make you feel secure with the work they're doing.
Even though the wait time is sometimes a long one, I don't mind because the service is always wonderful. They even have a "taxi" service where they will drive you home and pick you up when your vehicle is ready. This absolutely blew my mind.

Mike is my favorite person to do business with. He is always kind and straight forward, and he always makes you feel welcome. I could take my truck to many different places, but I am and will be a loyal City Automotive customer for as long as Mike is there.
10/10 I would, have, and will continue to recommend people do business here.

RM
Robin M.
Saint Clair Shores, MI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Robin said the service was good.
This review was collected via phone interview by Customer Research Inc.

JA
JAWANA A.
Detroit, MI
Dodge Avenger
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2018
email error
Please be careful to send emails to the correct person. I received this email directed to a Jawana Adams. That is not me. Thank you. Ms.Dana Holmes

Verified Customer
Roseville, MI
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
Reasonable & Honest
Your workers Mike & Frank makes you feel like family warm inviting and honest works with you on prices also if you don’t have all money to get your vehicle repaired they will get you financed for easy and comfortable payments

LJ
Leanna J.
Eastpointe, MI
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Leanna said that the place was very nice, did not overcharge her and she likes the people who work there.
This review was collected via phone interview by Customer Research Inc.

RT
Robert T.
New Baltimore, MI
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Robert said he liked their overall courtesy and respect. He had gone to this business for a battery. The mechanics went above and beyond and checked his vehicle thoroughly. They found a few serious issues that could have been very dangerous. He appreciates what they did.
This review was collected via phone interview by Customer Research Inc.