Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

32 Reviews

100% Would Recommend
Latest Review over 2 years ago

Reviews


CS
Clinton S.
Walnutport, PA
Chevrolet Silverado
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/23/2016 Category: Service
Clinton said this business is ok but not extraordinary.
This review was collected via phone interview by Customer Research Inc.

JC
JEFFREY C.
Germansville, PA
GMC Savana Special
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2015
Convienient
Seemed high in price but I am not comparing to anyone else
Russell B. from A & M Service Center responded on 11/17/2015

Hi Jeff, thank you for your feedback. I understand pricing is always a concern and I am trying to keep pricing low while still using quality parts. We do not just replace parts solely on a check engine code but use that to point us in the direction to find the root cause of your check engine light coming on in the first place.

I do my best trying to use the best parts available at the lowest prices I can find. I am against using cheap parts that will fail a year later causing a return visit for something that should have been fixed right the first time, I avoid using anything Chinese if there is an alternative and will use products made in the USA if at all possible.  My view is that if I would not use a part on my personal vehicle then I would never install them on a customers car.

All labor times are based off of Motors labor guide and would be the same as any other shop that uses the same.  I'd be interested in hearing your assessment of our pricing structure after you've had an opportunity to compare it to other companies in the business.

Thanks again for taking the time to offer your feedback.  Russ Barone


RF
Ro F.
Slatington, PA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2016
They fix it right the first time
When I take my vehicle into a shop I expect what needs to be fixed, fixed properly the first time and that's exactly what I get here Russ and Ryan have always been upfront and honest that's what's important...

CF
Carl F.
Easton, PA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2016 Category: Service
Carl said this is a good business. They are nice, fair, and do the work they promise.
This review was collected via phone interview by Customer Research Inc.

EF
ERIC F.
Emmaus, PA
Saturn Ion 2
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2016
Great Job!
Russ and Ryan at A&M Provided a great experience with my repairs. Was done quickly and correctly. Car drives better than when I bought it use ld 6 years ago.

EK
Elvin K.
Northampton, PA
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2016 Category: Service
Elvin said this business was very good at providing service.
This review was collected via phone interview by Customer Research Inc.

RF
Ron F.
Walnutport, PA
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2016 Category: Service
Ron said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JY
John Y.
Walnutport, PA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2016 Category: Service
John said the gentleman there is very knowledgeable and friendly. He goes out of his was to make him comfortable because he is handicapped.
This review was collected via phone interview by Customer Research Inc.

RS
Robert S.
Northampton, PA
Saturn Vue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2016 Category: Service
Spoke with Gloria. She said she only went in for an oil change and they took her vehicle for a test drive. They found out her air was low so they put air in her tires, which was very nice of them. They went over and beyond what they had to do.
This review was collected via phone interview by Customer Research Inc.

BE
Bill E.
Lehighton, PA
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2016 Category: Service
Spoke with Glenda. She said she was satisfied with the diagnostic this business completed.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Northampton, PA
Dodge Stratus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2016 Category: Service
John said he was very happy with the outcome of the services provided by the business.
This review was collected via phone interview by Customer Research Inc.

RM
R.a.(bob) M.
Allentown, PA
Saab 9-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2016 Category: Service
Bob said they do good work.
This review was collected via phone interview by Customer Research Inc.

AN
Adam N.
Danielsville, PA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2016 Category: Service
Adam said this business is pretty good.
This review was collected via phone interview by Customer Research Inc.

JC
Joanne C.
Coplay, PA
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2016 Category: Service
Joanne said they are helpful, polite and great people. They are wonderful.
This review was collected via phone interview by Customer Research Inc.

GK
George K.
Northampton, PA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2016 Category: Service
George said this business treated him well and did a good job. He said he was happy with their service.
This review was collected via phone interview by Customer Research Inc.

MM
Mary M.
Allentown, PA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2016 Category: Service
Mary said this business provided good service.
This review was collected via phone interview by Customer Research Inc.

PS
Phil S.
Slatington, PA
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2016 Category: Service
Phil said they were fast and there was no hesitation about what the vehicle needed. They fixed the vehicle and he was happy.
This review was collected via phone interview by Customer Research Inc.

FB
Frances B.
Northampton, PA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2016 Category: Service
Frances said the business was very thorough. There were no problems. They were also very patient and provided excellent service.
This review was collected via phone interview by Customer Research Inc.

JL
John L.
Emmaus, PA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2015 Category: Service
John said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

TB
Tom B.
Walnutport, PA
Mitsubishi Outlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2015 Category: Service
Tom said he has been going to this business for years and they have always done well.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 32 in total