Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

151 Reviews

99% Would Recommend
Latest Review about 2 months ago

Reviews


MB
Melissa B.
Portland, OR
Honda Element
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/20/2016
Incomplete Service
Jessica is great to work with, so we started going to Multnomah Automotive regularly. This last time, I called to ask for an oil change, a tire rotation, and for them to do their usual auto check-up. We did not get a status call by the afternoon (dropped off in the morning), so I called. Jessica said she was constantly interrupted and unable to call us, which was not a big deal, so I told them I would pick up the car after work. I picked it up, and was told by the gas station attendant (did not see any garage staff or Jessica) that I just had an oil change. Looking at the service report, it told me that I had a headlight out, my air filter needed replacing, and my system needed a flush. I saw that they checked my tire pressure, but I did not see the tire rotation as having been done. It seems odd that they pointed out all of these service items on the service report, but just performed an oil change. I understand if they can't do this work or don't want to, but all of the automotive service centers we've gone to would report to us what needed to be done and then ask if we want to proceed with the service, which they would do. To find out after the fact by reading my report that there is additional work needed but not done/reported does not seem right.

JM
Jesse M.
Portland, OR
Subaru Legacy
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/21/2015 Category: Service
Jesse said they are a little bit expensive.
This review was collected via phone interview by Customer Research Inc.

JS
Jessica S.
Portland, OR
Subaru Legacy
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2017
Nice, friendly and efficient
They did great and fast service. It just ended you being a little more expensive then what was quoted.

SW
Stacey W.
Portland, OR
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/18/2017
Friendly and honest
The team was very professional and friendly. Plus, I feel like they are very honest with their estimates.
Jessica P. from Multnomah Automotive responded on 02/25/2017

Thank you! We try to make your car repair and maintenance as painless as possible!


EK
Eiji K.
Beaverton, OR
Dodge Dakota
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/01/2017
Good customer service
The customer service attention an the mechanic explaining in details of what happened to my car was very appreciated.
Jessica P. from Multnomah Automotive responded on 02/25/2017

Thank you for the kind words! We really enjoyed meeting you and we will be here for you!


NA
Nick A.
Portland, OR
Acura Integra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/31/2017
Very Friendly Staff
Friendly and professional staff at the service/reception desk. Thank you card after service was a nice touch. Odd, though, that they don't have a sign and are quasi-separate/together with the gas station. When I went to pick up my car, nobody was there so the (busy) gas station attendant had to ring me up and give me my paperwork. He was also very friendly, however. Good overall written report after my check-up/oil change.
Jessica P. from Multnomah Automotive responded on 01/31/2017

Thank you for the positive review! We are worknig on getting some signs to help identify the shop from the street! Our shop hours are monday through saturday 8 to 5, we are always happy to discuss what is going on with your vehicle durring those times! Thank you!


CH
Chip H.
Portland, OR
Mazda MPV
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2016
personal vehicle
Treat each repair as if their own vehicle and explain everything very clearly
Jessica P. from Multnomah Automotive responded on 09/13/2016

Thank you for the positive review!


TM
Tod M.
Portland, OR
Volkswagen Jetta
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/02/2016
Found them thorough and professional
The service they provided was to do a diagnostic of the AC issue on my 2006 Volkswagen GLI. This is a complicated problem, involving multiple systems on this car- not easy to pinpoint the problem. They used the latest troubleshooting equipment and I felt they did the best job they could at providing me a free quote without ripping into my car for more information. This is an expensive repair so I opted to consider it and not have the service done. From what I see, though, I think they will be a trusted and competent auto repair business.
Jessica P. from Multnomah Automotive responded on 07/05/2016

Thank you, Tod. We work very hard to do the best by our customers, I'm very glad to see it shows!


CK
Clayton K.
Portland, OR
Chevrolet Prizm
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2016
Well done!
Jessica recognizes that not all repairs are simple, and has a wonderful sensibility to customer needs. Thanks.
Jessica P. from Multnomah Automotive responded on 05/17/2016

Thank you for the positive review!


NJ
Norvin J.
Portland, OR
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/21/2016
4 out of 5!
I stopped in for an oil change and discovered great service! They checked out my car, which I didn't expect, and gave me a great report when I picked it up. I left knowing more about my car's condition, what needed to be done next and a surprise "Thank You" card in on my passenger seat! I will be back to get the rest of the work done soon!
Jessica P. from Multnomah Automotive responded on 05/12/2016

Thank you! We are always trying to go above and beyond and I'm glad it shows!


SW
Shoko W.
Portland, OR
Honda Civic
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2015
Effort and trust
They make effort to build trustworthy services for customers. I once was not satisfied with their repair service, but they quickly figured out the problems and took care of my car more carefully since then. They value good communication.

TS
TIM S.
Portland, OR
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018
Multnomah Automotive Stands behind their work!
The team at Multnomah Automotive is friendly, courteous, and they have provided prompt/on-time repair completion based on my experience. Recently they performed work on our vehicle--unfortunately the replacement part used was faulty. Without any pushback or resistance, Bobby assured us that they would replace it. As promised the faulty part was replaced at no cost to us. Thanks guys!

Verified Customer
Portland, OR
Subaru Impreza Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018
Easy oil change
Close to our house and easy to schedule. Staff is friendly and nice

KD
KAREN D.
Portland, OR
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018
Auto Repair
Multnomah Automotive is convenient, friendly, and give accurate estimates prior to any work done.

KL
Kathryn L.
Portland, OR
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018
quick oil change
My car was completely out of oil and you did an oil change for me in a timely manner so I got to an appointment on time., Thanks!!

RB
Randy B.
Portland, OR
Nissan 280ZX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018
Good mechanics. Helpful, Honest, hard-working, excellent communication, quick reasonable turn around time
I have a difficult car as it is 40 years old and has sometimes special needs. it is a classic 280Zx that takes some $ to maintain and continually keep repairing what inevitably pops up in a 4-decades old car. I feel I am outstanding hands here.
The last visit, I had to fix and replace quite a few things---but I trust everything that was done, (even showed me the work-around that was necessary on the new u-joints to make it fit). Best of all, It keeps my dollars in my local Multnomah Village neighborhood (they are 3 blocks from my house) going to people earning an honest dollar for an honest days work.
What more can you ask for?
Other than a newer car....

MW
Megan W.
Portland, OR
Subaru Outback (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018
Great Experience!!!!
Someone recommended multnomah automotive when my AC went. Everything they said was absolutely true. Friendly, honest, fair price, quick, knowledgeable, and respectful. I will for sure be back, along with the rest of my family. If you're thinking about it, just call and chat with Joey and you'll get a good vibe.

CS
Cameron S.
Portland, OR
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018
Usual Great Job!
Multnomah Automotive is my go-to car repair service now. Their quality and fees are the best in SW PDX.

CC
Charlotte C.
Beaverton, OR
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018
Car repair
Excellent service over all.

SL
Suzanne L.
Portland, OR
Subaru Impreza Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2018
Close to home.
Close by in my neighborhood. Satisfied with the work. Thanks.

Displaying Review 1 - 20 of 151 in total