Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

161 Reviews

99% Would Recommend
Latest Review 15 days ago

Reviews


MB
Melissa B.
Portland, OR
Honda Element
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/20/2016
Incomplete Service
Jessica is great to work with, so we started going to Multnomah Automotive regularly. This last time, I called to ask for an oil change, a tire rotation, and for them to do their usual auto check-up. We did not get a status call by the afternoon (dropped off in the morning), so I called. Jessica said she was constantly interrupted and unable to call us, which was not a big deal, so I told them I would pick up the car after work. I picked it up, and was told by the gas station attendant (did not see any garage staff or Jessica) that I just had an oil change. Looking at the service report, it told me that I had a headlight out, my air filter needed replacing, and my system needed a flush. I saw that they checked my tire pressure, but I did not see the tire rotation as having been done. It seems odd that they pointed out all of these service items on the service report, but just performed an oil change. I understand if they can't do this work or don't want to, but all of the automotive service centers we've gone to would report to us what needed to be done and then ask if we want to proceed with the service, which they would do. To find out after the fact by reading my report that there is additional work needed but not done/reported does not seem right.

JM
Jesse M.
Portland, OR
Subaru Legacy
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/21/2015 Category: Service
Jesse said they are a little bit expensive.
This review was collected via phone interview by Customer Research Inc.

JS
Jessica S.
Portland, OR
Subaru Legacy
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2017
Nice, friendly and efficient
They did great and fast service. It just ended you being a little more expensive then what was quoted.

SW
Stacey W.
Portland, OR
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/18/2017
Friendly and honest
The team was very professional and friendly. Plus, I feel like they are very honest with their estimates.
Jessica P. from Multnomah Automotive responded on 02/25/2017

Thank you! We try to make your car repair and maintenance as painless as possible!


EK
Eiji K.
Beaverton, OR
Dodge Dakota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/01/2017
Good customer service
The customer service attention an the mechanic explaining in details of what happened to my car was very appreciated.
Jessica P. from Multnomah Automotive responded on 02/25/2017

Thank you for the kind words! We really enjoyed meeting you and we will be here for you!


NA
Nick A.
Portland, OR
Acura Integra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/31/2017
Very Friendly Staff
Friendly and professional staff at the service/reception desk. Thank you card after service was a nice touch. Odd, though, that they don't have a sign and are quasi-separate/together with the gas station. When I went to pick up my car, nobody was there so the (busy) gas station attendant had to ring me up and give me my paperwork. He was also very friendly, however. Good overall written report after my check-up/oil change.
Jessica P. from Multnomah Automotive responded on 01/31/2017

Thank you for the positive review! We are worknig on getting some signs to help identify the shop from the street! Our shop hours are monday through saturday 8 to 5, we are always happy to discuss what is going on with your vehicle durring those times! Thank you!


CH
Chip H.
Portland, OR
Mazda MPV
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2016
personal vehicle
Treat each repair as if their own vehicle and explain everything very clearly
Jessica P. from Multnomah Automotive responded on 09/13/2016

Thank you for the positive review!


TM
Tod M.
Portland, OR
Volkswagen Jetta
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/02/2016
Found them thorough and professional
The service they provided was to do a diagnostic of the AC issue on my 2006 Volkswagen GLI. This is a complicated problem, involving multiple systems on this car- not easy to pinpoint the problem. They used the latest troubleshooting equipment and I felt they did the best job they could at providing me a free quote without ripping into my car for more information. This is an expensive repair so I opted to consider it and not have the service done. From what I see, though, I think they will be a trusted and competent auto repair business.
Jessica P. from Multnomah Automotive responded on 07/05/2016

Thank you, Tod. We work very hard to do the best by our customers, I'm very glad to see it shows!


CK
Clayton K.
Portland, OR
Chevrolet Prizm
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2016
Well done!
Jessica recognizes that not all repairs are simple, and has a wonderful sensibility to customer needs. Thanks.
Jessica P. from Multnomah Automotive responded on 05/17/2016

Thank you for the positive review!


NJ
Norvin J.
Portland, OR
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/21/2016
4 out of 5!
I stopped in for an oil change and discovered great service! They checked out my car, which I didn't expect, and gave me a great report when I picked it up. I left knowing more about my car's condition, what needed to be done next and a surprise "Thank You" card in on my passenger seat! I will be back to get the rest of the work done soon!
Jessica P. from Multnomah Automotive responded on 05/12/2016

Thank you! We are always trying to go above and beyond and I'm glad it shows!


SW
Shoko W.
Portland, OR
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2015
Effort and trust
They make effort to build trustworthy services for customers. I once was not satisfied with their repair service, but they quickly figured out the problems and took care of my car more carefully since then. They value good communication.

PD
Patrice D.
Portland, OR
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018
Fabulous Service!
Love my neighborhood garage. Everyone who works at Multnomah Automotive is kind, caring, and patient, making getting your car fixed an actual pleasure!

KD
KAREN D.
Portland, OR
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018
Auto Repair
I needed to have a sensor replaced in order to pass DEQ. While working on this, they found my front brakes were unsafe. I had known I needed a brake job, but had procrastinated to the point that the rotors were squealing. The did a good job on the brakes. Now my car is safe again. Thanks.

FF
Faye F.
Portland, OR
Chevrolet Classic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
Excellent and friendly service
I am very p,eased to know you are so close by. I feel confident with your service and appreciate the genuine kindness as well. Thank you!

SS
Sam S.
Portland, OR
Acura RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
Multnomah Auto takes good care of my daughter’s Acura
Bobby & team have always treated us fairly and completed excellent service on all our cars. We highly recommend Multnomah Automotive to all friends and family!

JG
John G.
Portland, OR
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
Multnomah Automotive cares!
We took our 1991 Buick LeSabre (54,000 miles) in for a safety check. Since we are going on a road trip, we need to know that the vehicle is roadworthy & as safe as possible. Multnomah Automotive conducted a thorough safety check. We have always trusted their work & it is a pleasure to do business with them.

SW
Stephanie W.
Portland, OR
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018
Detailed and thorough service every time.
We trust the team at Multnomah Automotive with maintenance and repair of our two vehicles. They provide thorough, detailed service. We appreciate the digital inspection report, which includes photos, outlining the service performed and a multipoint safety inspection to stay ahead of issues.
Trusted vehicle maintenance and repair and excellent customer service.
Thanks!

Verified Customer
Portland, OR
Mazda CX-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018
Easy and reliable!
Have been happy here for several years, with two different vehicles.

DS
Deb S.
Portland, OR
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
Good in a clutch
I brought my 2009 5-speed Subaru in for a tune-up and asked the mechanic to check the clutch. It was fried. He said I could get the repair done there -- he'd bring in a clutch specialist. I received an itemized estimate and they kept the car overnight. Bottom line: next day, I had my car back. With the tuned-up engine and new clutch, the Subaru runs like new. The price was reasonable, and the shop is in my neighborhood: no hassles with towing the car across town or finding a loaner. The nationwide Technet warranty -- which I hadn't expected -- is reassuring. Got a car problem? Give them a call. They're worth checking out.

CS
Cameron S.
Portland, OR
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
Trustworthy
I just had work done by Multnomah Automotive, successfully and economically. After 23 years in SW Portland, they're the only car repair place on the west side that I trust.

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