To top it off, I knew what had happened and what was wrong. I didn't need anyone there to look at it for confirmation!
John, we are very surprised. The last time we talked to you, you were on your way to your shop to see if you had an engine to swap out for this one, and we were waiting to hear back from you. We had not heard back from you, when a tow truck showed up–we certainly were not expecting one–we did not know what was happening, and certainly won’t release a vehicle without communicating with the owner first. We had not even reassembled what we removed for diagnostics because we were waiting to hear from you! When the tow truck showed up, we got the driver’s name and contact number to find out what was happening. We then texted you, and it was a short time later that you called us and were upset for not letting your vehicle go. We immediately called the tow truck driver, he answered, and we told him that he could come get it now. John, you are a busy guy, and it had been very difficult to get ahold of you. Your voicemail box was full, and your number is the only one we had to leave a message or text. We often waited a full day or more to hear back from you. We take credit card payments over the phone all the time. Payment would not have held anything up had you just let us know what was going on. If you would like to talk about this, please give one of us a call when you have a chance. Gina or Delbert, Shop Owners.
Steve and Rebecca, Wow - not sure where the misunderstanding happened. We reviewed our inspection dated 10/30/18, and it was noted that your vehicle was not equipped with a timing belt! We pride ourselves on our honesty and ethics, and only install quality parts that we can stand behind for our 3 year 36,000 mile warranty. Our technicians are top notch, and thank you for recognizing that. Call us if you have any further questions.
Delbert and Gina