Overview

Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

749 Reviews

ReScore Reviews™ (23)

ReScore
Overall Rating 4.43478/5Overall Rating 4.43478/5Overall Rating 4.43478/5Overall Rating 4.43478/5rating 4.43478
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
92% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


Verified Customer
Vacaville, CA
2007 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Awesome staff
Very awesome and friendly staff.

MS
Matt S.
Fairfield, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2019 Category: Service
Recall Repairs Went Well
I set up an appointment to have some recall issues addressed. I was able to get in quickly, and they took care of everything. The only downside was that it was difficult to get status updates on the work, but otherwise it was a great experience. I'll come back, for sure. Thanks!
SEAN S. from Hyundai Of Vacaville responded on 05/17/2019

Thank you for letting us know about your experience Matt. We appreciate the 4 stars and will address your very valid concern. Please let me know if i can help in the future, Sean S. GM


CC
Cassandra C.
Vallejo, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Fast Quality Service
Everything was great , the staff were very knowledgeable & attentive
SEAN S. from Hyundai Of Vacaville responded on 05/17/2019

Thank you for the great review Casandra. We appreciate your business and are grateful for clients like yourself. Kind Regards, Sean S. GM


AG
Alfred G.
Sacramento, CA
2019 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
First 5000 miles service
Service employees Buddy & the Service Manager are great!
SEAN S. from Hyundai Of Vacaville responded on 05/16/2019

Thank you for the great review and your kind words Alfred. We appreciate your business and please let me know if we can assist your vehicle needs in the future. Kind Regards, Sean S. GM


Verified Customer
Yountville, CA
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
good service and completed on time
Great friendly service. I found the mechanic helpful also.
AARON B. from Hyundai Of Vacaville responded on 05/15/2019

Thank you so much for the great survey and the kind words. We will continue to provide 5 star service now and into the future! Aaron Brady Service Manager


HM
Hailee M.
Davis, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/14/2019 Category: Service
I am done with this place.
I took my car in for the 75,000 mile maintenance & showed the man helping me a piece under that hood that had been chewed by rats & needed replacement. I did not hear anything back until they called me saying my car was ready to be picked up. No one went over the inspection paperwork with me. I read it over myself & saw that my brakes were marked RED signifying they need to be replaced. They did the same exact thing last time with my air filters. The guy, Buddy, saw me looking under my hood to discover the part I had asked them to replace was not replaced. He told me something about the part may or may not be in stock & that is when I expressed my frustration to him that they have not been following up with me on the status of my vehicle until they say it is ready to be picked up, yet when I get here I see from the inspection sheet there is clearly things that need to be replaced. He gave me his card & offered for my next oil change to be on him. Remind you, this is after I drive back to Vacaville from Davis to pick up my car. I have put in over $1000 of maintenance into my vehicle at this dealer in the past 2-3 months, yet they do not do thorough repairs/maintenance. I am tired of it & will be looking for somewhere else to have my vehicle serviced from here on out.
AARON B. from Hyundai Of Vacaville responded on 05/14/2019

Hailee, I am so sorry about your previous visit. What you went through is totally unacceptable. We pride ourselves on our customer service, and in this case, it seems we failed you. I would like to personally offer my apologies and invite you in to show you the real Hyundai experience you deserve. Again, my sincerest apologies. Aaron Brady Service Manager

AARON B. from Hyundai Of Vacaville responded on 05/14/2019

I will be contacting you tomorrow


MH
Mike H.
Suisun City, CA
2009 Hyundai Veracruz
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2019 Category: Service
Post "Momentum" Hyundai Service
Bought my Hyundai from Momentum in Fairfield, Ca - their service department was HORRIBLE, I quickly found other service options

I needed a Dealer repair so I tried Hyundai of Vacaville.
They did an outstanding job. Not only getting my car serviced, but they also washed it and kept their time commitments. They were courteous and easy to deal with and I will definitely use them in the future for repairs.

My only gripe would be having to schedule several weeks in advance.

JL
June L.
Vacaville, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2019 Category: Service
Buddy in customer service!
have four Hyundai's and Hyundai has always stood behind their cars.
SEAN S. from Hyundai Of Vacaville responded on 05/13/2019

Thank you for the 5 star review June. We appreciate your business, please let us know if we can help in the future. Sean S. GM


HS
Homer S.
Vacaville, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019
Bear
I like Hyundai Vacaville, I take my 2009 Azera there all the time. I recently took it in for a Ck eng light and they fixed it.
SEAN S. from Hyundai Of Vacaville responded on 05/11/2019

Thank you for the great review Homer, we really appreciate your business and please let us know if we can be of assistance in the future. Kind Regards, Sean S. GM


HS
Homer S.
Vacaville, CA
2009 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019 Category: Service
Mikey
Great service i meant to give 5 stars.

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/10/2019 Category: Service
Buster
I think Vacaville Hyundai is great but Hyundai doesn’t seem to know how to fix my Ck eng light.
AARON B. from Hyundai Of Vacaville responded on 05/10/2019

I am sorry for the inconvience, Homer. Rest assured we will do everything in our power to take care of this issue for you so you can get the car smogged and back on the road. Thank you for your patience and understanding. Aaron Brady Service Manager


Verified Customer
Vallejo, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/10/2019 Category: Service
Good normal service for outrageous price
Hopefully this is a one off, but I had a bad experience. Long story short, I selected the basic factory required maintenance when I made the appointment online which gave me a cost of 180-190. When I went in the minimum charge for my service was $360, I was able to get a discount down to 315. Secondly when waiting for the shuttle to pick me up I was forced to wait almost two hours, when I tried to cancel the shuttle to get my own ride, I was not allowed to do that, since "the shuttle driver should be right around the corner". He arrive about an hour later. From my perspective they had two jobs, service my car and give me a ride to and from work. They serviced my car pretty well, I will give them that, but they charged me nearly double. And they made me wait hours for a ride. Like I said seems like a one off, but I really don't I don't think I can justify giving them another chance, I will just make the effort to go to my regular dealership.
AARON B. from Hyundai Of Vacaville responded on 05/10/2019

Anu, I'm very sorry about your experience. We do everything we can to provided exceptional service and in this situation, it seems like we failed. I will be giving you a call shortly. Aaron Brady Service Manager

AARON B. from Hyundai Of Vacaville responded on 05/11/2019

Anu, it was great to talk to you over the phone and thank you for your feedback. We will be making some changes in order to do better next time. We do hope that we can keep your business moving forward. We strive for 5 star service and we would like to prove it to you. Aaron Brady Service Manager


K/
Kim /.
Winters, CA
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Outstanding
Just love going here. They are very quick and reliable all the time! Buddy deserves a raise as well as the entire mechanic department!!
AARON B. from Hyundai Of Vacaville responded on 05/10/2019

Thanks Larry for your great review! We will continue to provide top tier customer service now and in the future! Aaron Brady Service Manager


PG
Paul G.
Fairfield, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/07/2019 Category: Service
Good - could be better in the overal vehicle inspection report
The location is usually pretty good, but I believe due to the volume of cars coming and going at this location, corners are being cut. The vehicle inspection report was inaccurately filled out and information was left off.
AARON B. from Hyundai Of Vacaville responded on 05/07/2019

First of all, let me say I apologize for the poor service on your last visit. It is totally unacceptable;  we strive to be as thorough as we can and in this case, it looks like we dropped the ball. I will be calling you shortly. Aaron Brady Service Manager


LA
Latoiche A.
Davis, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2019 Category: Service
The customer service
Buddy has been the best service advisor with great customer service, he has made sure that I understand my what’s going on with car and give me updates on what’s going on. He is a trusted service advisor.

Verified Customer
Yountville, CA
2009 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2019 Category: Service
good service and completed on time
i have been happy with the customer service

YS
Yuqin S.
Woodland, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/04/2019 Category: Service
Good
Great

KC
Kimberly C.
Esparto, CA
2018 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/03/2019 Category: Service
Hyundai
Love my car.

TS
Thomas S.
Suisun City, CA
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019 Category: Service
Courteous efficient and friendly
Got me in on time and finished in a reasonable time. Can’t ask for more

JM
Julie M.
Dixon, CA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019 Category: Service
Good service
Crystal was very knowledgeable and helpful.
SEAN S. from Hyundai Of Vacaville responded on 05/03/2019

Thank you for the great review Julie. We appreciate your business and please let us know if we can assist you in the future. Kind Regards, Sean S. GM


BJ
Betty J.
Woodland, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
Sonata
Your facility/ waiting area was nice, clean, spacious, well lit, the staff was very nice and professional. The restroom was clean. Plus I got a free car wash. I got early morning service. I would love to drive a new car someday. Thank you.