Overview

Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

753 Reviews

ReScore Reviews™ (23)

ReScore
Overall Rating 4.43478/5Overall Rating 4.43478/5Overall Rating 4.43478/5Overall Rating 4.43478/5rating 4.43478
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
92% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


HS
Homer S.
Vacaville, CA
2009 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019 Category: Service
Mikey
Great service i meant to give 5 stars.

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/10/2019 Category: Service
Buster
I think Vacaville Hyundai is great but Hyundai doesn’t seem to know how to fix my Ck eng light.
AARON B. from Hyundai Of Vacaville responded on 05/10/2019

I am sorry for the inconvience, Homer. Rest assured we will do everything in our power to take care of this issue for you so you can get the car smogged and back on the road. Thank you for your patience and understanding. Aaron Brady Service Manager


Verified Customer
Fairfield, CA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/02/2019 Category: Service
Service staff is polite and attentive.
I bought my car at Hyundai of Vacaville and service the car there regularly. The service staff is always polite and I am always happy with the service. I will continue to take my car there for any issues that arise and for regular servicing.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/02/2019 Category: Service
Service time needs improvement
The hyundai inspection didn’t seem a priority thus my car was in shop for over 3 weeks.
Wesley M., Service Manager from Hyundai Of Vacaville responded on 05/02/2019

First of all, I would like to apologize for the amount of time it took to get your vehicle repaired. There are no excuses and that is totally unacceptable. I am the service manager and I will be reaching out to you shortly. Aaron Brady Service Manager @Hyundai Vacaville


Verified Customer
Suisun City, CA
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
The people
Good job.

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/13/2019 Category: Service
The people
Was so low because I expected my car out earlier than it was ☹️
Wesley M., Service Manager from Hyundai Of Vacaville responded on 03/13/2019

Kevin, Thank you for taking the time to talk to me on the phone. Again we apologize that you were late to your appointment but we certainly will do a better job next time. I have noted our conversation in your account


TD
Thomas D.
Vacaville, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018 Category: Service
Thank you
I. Think its great cars great people great service

Overall Rating 1/5rating 1rating 1rating 1rating 1
06/29/2018 Category: Service
Know your job
Unhappy
Kelsey B. from Hyundai Of Vacaville responded on 06/30/2018

Thoma, thank you for taking the time to let me know about your negative experience with our service department. We have remedied the situation and ave taken proper steps to ensure this does not happen again. Thank you for your business!

Kelsey B. from Hyundai Of Vacaville responded on 06/30/2018

I look forward to seeing you next visit


DS
Denise S.
Vacaville, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2018 Category: Service
The customer service
It was a good service

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/20/2018 Category: Service
Brake/rotors
Needs improvement
Kelsey B. from Hyundai Of Vacaville responded on 06/22/2018

Denise, I am sorry to hear about your recent service experience, I was under the impression you were satisfied with my goodwill repair, I would love to touch bases with you to speak about this matter further, thank you for continuing to be an excellent customer. I appreciate you.
Thanks,

Kelsey B. from Hyundai Of Vacaville responded on 06/29/2018

Thank you


SA
Shane A.
Woodland, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2018 Category: Service

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/21/2018 Category: Service
Service is great
They take the time to hear you out, they'll sit passenger to try and experience the same thing you're experiencing, friendly staff, accommodating waiting room with coffee, water, snacks, and free bottled water. Clean location. Only gripe is the problem I went in for is not resolved after 3 visits for the same issue. But they are still helping with the issue, it just depends on my availability to bring it back in to the service area. Would recommend their service to anyone in need.
Kelsey B. from Hyundai Of Vacaville responded on 02/21/2018

We have reached out to you and throughly explained your issue with your vehicle is not an service issue.

Kelsey B. from Hyundai Of Vacaville responded on 02/21/2018

Thank you


Faustino R.
Woodland, CA
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2018 Category: Service

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/01/2018 Category: Service
Customer Service Oriented
Buddy called me back after my review concerns and took care of me. I really appreciate the dealership reaching out and solving the uncertainties of my warranty coverage. Thank you.
ZOHEB W. from Hyundai Of Vacaville responded on 01/03/2018

Buddy reached out to customer clarifying the reason for the estimate of $150 mentioned by CA Bar regulation we have to show estimates on repair orders.  Buddy has offered customer an appointment to come in on Thursday 1/4/17 @ 1.30pm to have the issue looked at and if for any reason the repairs are not covered by the extended warranty Buddy will excercise his friends and family coupon and waive the diagnostic fee for the customer.

ZOHEB W. from Hyundai Of Vacaville responded on 01/04/2018

Thank you so much for giving us the opportunity looking forward to your appointment so we can istall the parts.


Verified Customer
Vacaville, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2017 Category: Service
Thank You
Customer Service - GREAT!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/21/2017 Category: Service
Nearly 3 hour wait
Nearly 3 hour wait for servic to be complete
ZOHEB W. from Hyundai Of Vacaville responded on 12/21/2017

Buddy spoke to customer and shared appreciation for the feedback as that will help him improve in the areas that needs attention with him.  Customer was offered complimentary oil service for the next visit.  Customer was appreciative of this but most of all that his voice was heard and not taken lightly.  Buddy also assured that this will not repeat and customer acknowledged and understands that Buddy himself cannot control all aspects of the visit.  He has asked Buddy to resend the survey after the conversation.


HW
Heather W.
Vacaville, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2017 Category: Service

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/29/2017 Category: Service
5 star
This company is all about making sure their customers are satisfied....highly recommend letting Hyundai take care of you
Bob G. from Hyundai Of Vacaville responded on 11/29/2017

Called and left message to return call to 916-897-0927 to me concerning her last visit 

Bob G

Bob G. from Hyundai Of Vacaville responded on 11/30/2017

Spoke with our customer 11-30-17 at 2:40 pm, aplogized for the service time it took to complete, she was very nice on the phone and thought the employees were nice. However we fell short of our obligation to complete the service in a timely manner.
We offered our customer a compliemtary Oil and filter change and a mini detail as a thank you and giving us another chance, we will mail a letter to confirm both services.


KF
Keith F.
Fairfield, CA
2016 Hyundai Sonata Plu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2017 Category: Service
15k mile service
Professionally performed in the estimated time.

Overall Rating 1/5rating 1rating 1rating 1rating 1
06/05/2017 Category: Service
Parts NOT available.
Hyundai does not provide acceptable support (and parts) to dealers!
Andy M., Service Manager from Hyundai Of Vacaville responded on 06/07/2017

Keith, thank you for your business and for your feedback, we appreciate both very much.  

I am very sorry that your experience and support from Hyundai Motor America hasn't been great.  We here at Hyundai of Vacaville and Kelsey in particular have worked very hard on your behalf to resolve all your issues past and present.  

This survey that you just completed is for our store, not Hyundai Motor America, and is part of our report card of how we are doing.

I respectfully request that you reconsider "rescoring" us based on how we here at Hyundai of Vacaville have treated you.  I will send a 2nd email following this one containing that rescore request.

I want to thank you for your continued business and giving us an opportunity to help you.

sincerely,



Andy McCue
Service Manager
Hyundai of Vacaville
(707) 724-5600

WV
William V.
Woodland, CA
2010 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2017 Category: Service
Friendly, Helpful and convenient
Michael and Kelsey took care of the recall problems and replaced all the recommended parts in the estimated time. They also shuttled me to lunch during my Saturday appointment, which was really nice.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/07/2017 Category: Service
Friendly, helpful and convenient
Friendly service, but still waiting for recall parts to arrive
Kelsey B. from Hyundai Of Vacaville responded on 05/08/2017

Good Morning, I am sorry to hear our communication was not clear on arrival of recall parts and follow up was not done.
I have personally checked with our parts department Manager and we are set to receive the final part this morning.
Please contact me via telephone at 707-724-5623 or via email at kbigelow@hyundaivacvaille.com to set up an appointment time that best suits your schedule. Thank you so much for your business.


Verified Customer
Vacaville, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2017 Category: Service
Making a bad experience a nice one!
Kelsey, thank you for taking the time to make to help me have a better impression. The car look very nice! They did an awesome job taking out the inside stains that seem "permanent" to me. Also, I believe the dent that was on the hood is gone! So I'm very happy about that. I only have one more small dent left. I do appreciate all your efforts!

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/24/2017 Category: Service
Bad Customer Service
I'm glad that you sent this survey, but I'd hate to respond to it after my experiences so far.

After I took the car to the dealer for the first time I received an email from Al (aprine@hyundaivacaville.com) and I'm sending you my reply to his email. Interesterestly, I never got a response back...


Hello Al,

I received a letter in the mail thanking me for taking my car to the first oil change/service at the dealrship where I purchased the car.

I have to say I didn't have a good experience at all. I dropped off the car on a Friday morning, never received a phone call to say it was ready. We ended up going out of town so I didn't get my car until Monday morning.

I was initally charged for the oil change and when I told the lady at the office that I was told the first 3 oil changes were "free" she went to check up with someone and came back saying I was correct. She told the car was ready outside. There was no key, so I went inside and the keys could not be located right away. Once I got in the car, I realized that the car wasn't "detailed" as I was told it would happen during the first 3 visits. I went back inside and asked why they didn't clean the car and the person I spoke with told me that they never "touch" a car unless the customer requests it. I left wiouth my car being cleaned.

Since I had never been there for service, if that is the policy, they could have told me "would you like your car cleaned?" Instead I just assumed that what they told me when I purchased the car was the policy, without me having to ask.

And since I had this not very nice first experience, I would like to let you know that I won't ever buy a car late in the day, when there's no chance to do a proper inspection. I took the vehicle because I couldn't pass on the great deal, now I know why they pushed "that" car on me. I has 2 dents (driver side near the back and on the hood) and there are permanent stains on the driver door and the dashboard. I didn't see the dents until I cleaned the car which was very dirty as I took it from the dealership (inside and out) and even though I saw the stains on the inside, I figured it was just a matter of cleaning them, but no, they are permanent. I am very dissapointed that I didn't do due diligence before agreening to purchase this particular car and inspect it inside and out before driving it off the lot.
Kelsey B. from Hyundai Of Vacaville responded on 03/26/2017

Wow! First I want to formally apologize for the delay in email as our service manager Al Prine is no longer with the company therefore email is retired. My name is Kelsey Bigleow and I want you to know we appreciate you reaching out to us in regards to your service as well as your car buying experience. Please give me a call at 707-724-5623. I would like to help turn around your experience here at Hyundai of Vacaville as my goal is to ensure every customer is completely satisfied with their experience. 
Looking forward to hearing from you, 

Kelsey B. from Hyundai Of Vacaville responded on 04/05/2017

Laura,
Thank you for giving us a second chance to wow you, we look forward to seeing you your next new car service!
If you have any questions or concerns you know who to call. :)


Verified Customer
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2016 Category: Service
Great Service
Last time, I had a full service, but my car still had some issues. I had to replace my light bulbs which they did not replaced. However, they ordered the parts for me and replaced it for free. I feel like driving all the way to vacaville was worth it.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/20/2016 Category: Service
Average
I would recommend here than one in Sacramento...
Kelsey B. from Hyundai Of Vacaville responded on 12/23/2016

Mr. Lee
Thank you for bringing this to our attention we are now working with you to resolve the issue at hand.


IT
Idalia T.
Vacaville, CA
2012 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/07/2016 Category: Service
Customer service was good.
I understand being understaffed, it happens, but getting the report is important and you should ensure a way to work that in , because we look for that to ensure all
Is ok after the check.

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/07/2016 Category: Service
Fall check
My car was not washed and it was part of the price and I didn't receive the inspection report
Kelsey B. from Hyundai Of Vacaville responded on 10/08/2016

Idalia,
Oh behalf of our service department, i sincerely apologize for your recent service experience. This is defiantly not typical of us. That particular day we were severely understaffed, furthermore this is not acceptable to our standards. We want to make this up to you. Please either email or call me at
707-724-5623 or kbigelow@hyundaivacaville.com
Thank you for your business


JJ
James J.
Vacaville, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2016 Category: Service
Excellent customer service
The communication issue was from the parts department not communicating to service department. Kelsea B customer service was above and beyond excellent she was very apologetic for a situation Beyond her control. Kelsey definitely has one objective in mind and that is to provide excellent customer service and satisfaction which she accomplished on this issue.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/25/2016 Category: Service
Better communication
When in for recall when arrive they didn't have the part never received any communication from them that they were out of the park to be replaced my interaction was with Kelsey who was very apologetic and inquired when the part was to arrive and scheduled another appointment
Kelsey B. from Hyundai Of Vacaville responded on 08/25/2016

Jim,
I apologize for the lack of communication from our parts department,I try and make sure all of my customers are completely satisfied with thier service experience here at Hyundai of Vacaville.


KG
Kerry G.
Vacaville, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2016 Category: Service
Correction of survey
After many calls and emails Al and Kelsey were able to find resolution with Hyundai Motor America. I appreciate their efforts and it now looks like we are on the right track. I have been frustrated so I apologize for my outburst. I just want my car fixed. Thank you for understanding. Your efforts are appreciated.

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/05/2016 Category: Service
Not so happy.
Was told my warranty expired. After 5 years of my air conditioning not working properly. Now it has been 2 weeks and the parts are still not in.
Alan L P. from Hyundai Of Vacaville responded on 08/06/2016

I'm am disappointed to see such a harsh survey from you after all we have done to help you get assistance from Hyundai. I personally spoke to the distict manager to plead your case. Now I see that not only are you unhappy with our efforts, but after this visit you no longer will be our customer. All this for something as you say is not our fault.

Kelsey B. from Hyundai Of Vacaville responded on 08/10/2016

Thank you Kerry,
We are looking forward to getting you and your vehicle back on the road in no time!


Verified Customer
Davis, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2016 Category: Service
Hyundai made it right
After a frustrating experience, the team made it right by taking care of my next service

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/27/2016 Category: Service
Waited hours longer than I was told
I was informed that my service would take 2 hours. When it took almost 4 hours, I missed an important meeting.
Alan L P. from Hyundai Of Vacaville responded on 06/27/2016

Once again I apologize for your inconvenience. I'm sorry to see that you won't be recommending us in the future. I would like to perform the alignment that you have scheduled  for free. Like I said when you left, I know things happen but I don't like it when it happens to us.

Alan L P. from Hyundai Of Vacaville responded on 06/30/2016

Thank you for giving us a second chance.


BF
Brianna F.
Suisun City, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/22/2019 Category: Service
Fast but not complete
Got my oil changed and recall fixed but my main concern was not properly addressed. 4 days later and tire is out of balance again. Definitely feels like my concern was put on the back burner
AARON B. from Hyundai Of Vacaville responded on 05/22/2019

Hello Brianna, I'm so sorry that your need wasn't addressed properly. We would love to get you back in to try to figure out what went wrong. I will be calling you today to discuss. Thank you, Aaron Brady Service Manager


MN
Marry Ann N.
Vacaville, CA
2008 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
You make me feel like keeping my Hyundai in good shape is your top priority.. so thanks.. I depend on you.
Yes, your customer service is outstanding.
AARON B. from Hyundai Of Vacaville responded on 05/22/2019

Marry, thank you for the great survey. Your satisfaction means everything to us and we will continue to work hard to provide 5 star service moving forward and into the future. Aaron Brady Service Manager


KH
Kerry H.
Vacaville, CA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
#1 In my book!
I’ve been taking my Genesis in for quite some time and I am always pleased. Buddy is amazing and makes me feel like family! A+++ rating in my book, the staff is professional and really cares about what they do. Over the past several years I’ve bought several Hyundai’s and that’s because of the service and I will continue to be a loyal customer because I know if I have an issue with any of the cars, you have an exceptional service team that has my back. Thanks Buddy!
AARON B. from Hyundai Of Vacaville responded on 05/22/2019

Kerry, thank you for the great survey. Your satisfaction means everything to us and we will continue to work hard to provide 5 star service now and into the future. Aaron Brady Service Manager