Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

435 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 4 days ago

Reviews


JG
Justin G.
Wolcott, NY
Volkswagen Jetta Wagon
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/14/2017 Category: Service
Justin said the repairs were done incorrectly. His vehicle was returned to him with a gap between the strut tower and the metal plate. He suggests that they should invest in specialty tools.
This review was collected via phone interview by Customer Research Inc.

TC
Tim C.
Red Creek, NY
Dodge Nitro
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/08/2017 Category: Service
Tim said the business told him an estimate and they charged him 400$ on the service that was never done, but he was reimbursed.
This review was collected via phone interview by Customer Research Inc.

RH
Randall H.
Wolcott, NY
Mazda 5
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/15/2017 Category: Service
Randall said he was not satisfied with his overall experience because it was very expensive.
This review was collected via phone interview by Customer Research Inc.

JD
Joe D.
New York
Dodge Dakota
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/22/2016 Category: Service
Joe said he had a couple of tires replaced and wanted to use them as spares and asked for them to throw them in the back. When he got home he found out that they did not do this and was quite upset. This was enough for him not to do business with them again and will not recommend them.
This review was collected via phone interview by Customer Research Inc.
Todd P. from Sullivan Auto Service responded on 03/25/2016

In response to Mr Baileys concerns of old tires not being put in the back of his truck i did talk to my staff and found that in  error  we did not put his tires in the back of his truck . Fortunately we where able to locate his old tires and they where promptly delivered to Mr Baileys
house along with a free oil and filter for his next visit for his inconvenience . Thank you  for your input . Sincerely Todd Packer


Verified Customer
Williamson, NY
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019
Good service
They drop every thing to help me out. I am completely satisfied with their services. Their prices are fair.

CG
CHRISTIE G.
Williamson, NY
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019
First time here
I called to make an appointment and they took me within a couple hours. They were very quick and proficient. Everyone there is very friendly and personable. I will return if needed in the future.

LB
LISA B.
Sodus, NY
Subaru XV Crosstrek
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019
Inspection
Got me in and out and answered my questions.

Verified Customer
Webster, NY
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019
Outstanding understanding of our situation after car accident.
After our new corvette was responded, our corvette was towed to Sullivan. They were so understanding and patient with our calls. We were absolutely recommend them.

RG
Rick G.
Williamson, NY
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Rick said the staff is easy to talk to and they take care of him when he gets there. He's never had a problem, they're nice people and they take care of him in the best way.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Sodus, NY
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019
Mary Zecher Patton
Knowledgeable, friendly staff!!

CM
Corinne M.
Sodus, NY
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Corinne said that the place fixed her vehicle in just a day, which was unexpected.
This review was collected via phone interview by Customer Research Inc.

SH
steve h.
Clayton, NY
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019
Great shop!
Brought my car in on a whim and they got it right in. Very fair and I failed an inspection but they were great! I will go back to them for sure.

AL
Ali L.
Rochester, NY
Pontiac G6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019
Amazing work && customer service
The work is phenomenal they did amazing work on my car. Dana and Harold were very friendly and helped me out. They worked with me on my car and explaining things. They are very helpful I recommend them to anyone!

NO
nancy o.
Newark, NY
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019
Great service
Always professional and friendly

JJ
JOHN J.
Williamson, NY
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019
good service
Friendly service

DB
DAN B.
Sodus, NY
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019
HONESTY, QUALITY WORK, HOMETOWN FRIENDLY
HOPE THAT THIS BUSINESS CONTINUES TO THRIVE, THEY ARE A GREAT ASSET TO OUR COMMUNITY.

DB
Don B.
WALWORTH, NY
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019 Category: Service
Don said the service very good.
This review was collected via phone interview by Customer Research Inc.

CS
Colleen S.
New York
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2019 Category: Service
Colleen said she spoke to Harold personally and he had already addressed the situation with her husband. He apologized and said they would work on the time frame.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/24/2019 Category: Service
Colleen said they took an hour for the oil change, and she thinks this was a little bit too long.
This review was collected via phone interview by Customer Research Inc.
Harold K. from Sullivan Auto Service responded on 06/26/2019

IM GLADE WE ABLE TO RESOLVE THIS ISSUE


RD
RAY D.
Williamson, NY
Ford Econoline Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019
Awesome as usual
As usual these guys are the greatest. They got our vehicle right in and fixed that day. They know our van is extremely important to us. Thank you guys you are the best.

CC
Carol C.
Ontario, NY
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Carol said the guys are wonderful and take the time to explain things to her.
This review was collected via phone interview by Customer Research Inc.

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