Riley & Sons Collision & Mechanical Specialists

Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

464 Reviews

99% Would Recommend
Latest Review 6 months ago

Reviews


BL
Bret L.
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2013 Category: Service
Bret said this business got the work done correctly on the first visit.
This review was collected via phone interview by Customer Research Inc.

DH
Donna H.
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2013 Category: Service
Donna said she is very happy with this business, and they treat them like friends.
This review was collected via phone interview by Customer Research Inc.

RK
Richard K.
Chevrolet Cavalier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2013 Category: Service
Spoke with Pat. She said the repairs to the vehicle were done quickly. The staff at this business is thorough and explained what the problem was with the vehicle very well.
This review was collected via phone interview by Customer Research Inc.

JM
Joe M.
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2013 Category: Service
Joe said he was treated well by this business.
This review was collected via phone interview by Customer Research Inc.

RE
Randy E.
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2013 Category: Service
Randy said this business got his vehicle in and out quickly and did a good job.
This review was collected via phone interview by Customer Research Inc.

SG
Sally G.
Oldsmobile Silhouette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2013 Category: Service
Sally said she is well satisfied with the business.
This review was collected via phone interview by Customer Research Inc.

HD
Helen D.
Chevrolet Impala
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/19/2013 Category: Service
Helen said they are very kind, considerate and rapid.
This review was collected via phone interview by Customer Research Inc.

CW
Chris W.
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/19/2013 Category: Service
Chris said it's hard to be perfect, but he was satisfied with the work.
This review was collected via phone interview by Customer Research Inc.

TC
Toni C.
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2013
Great Service
This is the second time I have had the 2003 pickup in for repairs; each time for a different problem that occurs with an aging vehicle. Everyone has been very polite and forthcoming about what needed to be repaired and giving me the option to decide about needed repairs. In each case the repairs were same day in and out so I was not without a secondary vehicle for a long period of time. What repairs needed to be done put the pickup back in running order immediately.

BS
Brian S.
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2013
Friendly and knowledgable service.
Everyone did a great job helping us with our van. Especially, Rick Corbin, and Tony Urban. They were both extremely helpful to my wife and myself.

BJ
Barbara J.
Pontiac Grand Am
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2012 Category: Service
Barbara said this business is friendly, and though they are a little expensive, she likes the work they did.
This review was collected via phone interview by Customer Research Inc.

AC
Ashley C.
Oldsmobile Ninety-Eight
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2012 Category: Service
Spoke with Dixie. She said they did good work and she had been in previously this year.
This review was collected via phone interview by Customer Research Inc.

JF
Jesse F.
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2012 Category: Service
Jesse said this business provides great service and he has already recommended this business to others.
This review was collected via phone interview by Customer Research Inc.

FC
Fran C.
Pendleton, IN
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2012 Category: Service
Fran said this business did everything she asked of them.
This review was collected via phone interview by Customer Research Inc.

PM
Pat M.
Anderson, IN
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2012 Category: Service
Pat said this business is always pleasant and accommodating.
This review was collected via phone interview by Customer Research Inc.

CW
Cory W.
Noblesville, IN
Buick Rendezvous
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2012 Category: Service
Cory said he had to have his vehicle towed back to the business today because one of the valves they worked on broke. Tony and the staff have been good and he enjoys taking his vehicles to them.
This review was collected via phone interview by Customer Research Inc.

JK
Janet K.
Chevrolet Aveo
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/17/2012
Repairs
I guess I was a little more impressed with the work the body shop did on my husband's car than I was on the repair work done on mine. I spent a lot of money and my car still doesnt run well so I have to decide how I want to complete the other needed repairs

TS
Tara S.
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2012 Category: Service
Tara said they have excellent people working at their business. They do great work.
This review was collected via phone interview by Customer Research Inc.

MP
Mike P.
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2012 Category: Service
Mike said everything at this business is done professionally. They are clean and do fast work. He has always been very pleased with this business and their work. He has already recommended this business to others.
This review was collected via phone interview by Customer Research Inc.

RH
Robin H.
Lagro, IN
Pontiac G6
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/31/2017 Category: Service
Robin said she had this business replace a starter for her since she could not get to it. She is not happy with the price she was charged for the repair. A starter for that vehicle should cost $70. This business charged her $192 for the starter and that was way too much. It does not take that long to install a starter. She watched the video and it only takes 3 minutes. They overcharged her for the oil pan gasket. She ended up paying close to $500 for a starter.
This review was collected via phone interview by Customer Research Inc.
David D. from Riley & Sons Collision & Mechanical Specialists responded on 04/04/2017

Robin: I am very sorry that you were not please.  I did review your file and I was glad to find that our service writer did communicate the price to you before the repairs were started and that you did approve the repair.  Please know if you ever have questions about pricing we can provide other options.  If the service writer would have known that you were looking for a lower price we could have priced you a USED part instead of a new one.  However, in most cases with starters a used option is not recommended.  Also, I assure you that it takes way more than 3 minutes to install a started on your vehicle.  I also saw that your total bill covered not only the started but the repair of an oil/trans leak.  It is always our goal that every customer leaves satisfied, when that does not happen we take it very seriously.


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