I am very sorry that you were not satisfied. I know my staff had quoted you around $42 for a synthetic oil change, and when your husband came in he added a tire rotation. The addition cost was for the tire rotation that he added on. I was glad to see that my that my customer service rep gave an additional $10 off when your concern was voiced. It is always goal that our customer leave 100% satisfied.
Ron, I am sorry that the repairs were not to your satisfaction. I have left you two messages in an effort to resolve any issues, but have been unable to reach you. I know your vehicle was originally repaired under the other ownership; however, Riley & Sons as the new owner is more than glad to try to resolve your concerns. Please feel free to contact me at my office at 765-649-4902 or you can email me at firstname.lastname@example.org. It is our goal that our customers leave 100% satisfied. I hope you allow me the opportunity to address these items. Dave Driggers Co-Owner
Jason: We apologize for your extended wait when you were at our facility. Unfortunately the day you were here we were running a little behind schedule. It is always our goal to deliver Gold Class service, and when we fail to do so we try to make it right. Even though you were not charge for the services you received that day we are also willing to give you your next oil change at a 50% discount. I hope that this small token will indicate to you, that when we do make a mistake, or fail to meet the customer’s expectation, we do whatever we can to make it right.