Riley & Sons Collision & Mechanical Specialists

Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

464 Reviews

99% Would Recommend
Latest Review 7 months ago

Reviews


PD
Peggy D.
Anderson, IN
Pontiac Montana SV6
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/15/2017 Category: Service
Spoke with Peggy's husband. He said he is very upset at the fact that he was given a price and after the work it was a lot more. They said they forgot to add something. He spoke with the manager and he is still upset. He will not recommend this facility because that was not fair.
This review was collected via phone interview by Customer Research Inc.
David D. from Riley & Sons Collision & Mechanical Specialists responded on 03/20/2017

I am very sorry that you were not satisfied.  I know my staff had quoted you around $42 for a synthetic oil change, and when your husband came in he added a tire rotation.  The addition cost was for the tire rotation that he added on.  I was glad to see that my that my customer service rep gave an additional $10 off when your concern was voiced.  It is always goal that our customer leave 100% satisfied. 


RD
Ron D.
New Castle, IN
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/22/2016
Very average and mediocre
Had my 3 month old vehicle repaired at the New Castle location, while it was in the process of transitioning from Smiley's Body shop to Riley and Sons. The first repair was a joke...blotchy paint, overspray etc. I can't believe they actually gave the car back to me. They repainted everything they touched, it was better but still just an average job. Still mottled and inconsistent. Unfortunately I just have to accept it now, because the shop seems to not have the ability to improve or understand what the problem is with the paint process.
David D. from Riley & Sons Collision & Mechanical Specialists responded on 02/26/2016

Ron, I am sorry that the repairs were not to your satisfaction. I have left you two messages in an effort to resolve any issues, but have been unable to reach you.  I know your vehicle was originally repaired under the other ownership; however, Riley & Sons as the new owner is more than glad to try to resolve your concerns.  Please feel free to contact me at my office at 765-649-4902 or you can email me at gm@rileyandsons.com.  It is our goal that our customers leave 100% satisfied. I hope you allow me the opportunity to address these items.  Dave Driggers Co-Owner


JB
Jason B.
Yorktown, IN
Ford Ranger
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/13/2013 Category: Service
Jason said the service visit took an hour and a half. He said he had to ask the receptionist to check on his vehicle to make sure there was nothing wrong. He waited 15 more minutes for his vehicle to be brought out to him. He would not recommend this business based on this experience.
This review was collected via phone interview by Customer Research Inc.
David D. from Riley & Sons Collision & Mechanical Specialists responded on 09/21/2013

Jason: We apologize for your extended wait when you were at our facility. Unfortunately the day you were here we were running a little behind schedule. It is always our goal to deliver Gold Class service, and when we fail to do so we try to make it right. Even though you were not charge for the services you received that day we are also willing to give you your next oil change at a 50% discount. I hope that this small token will indicate to you, that when we do make a mistake, or fail to meet the customer’s expectation, we do whatever we can to make it right.


MA
Michelle A.
Markleville, IN
Saturn SC2
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/18/2013
Not that good
they couldn't figure out problem, when the issue was very obvious.
David D. from Riley & Sons Collision & Mechanical Specialists responded on 05/22/2013
Ms. Michelle A, We apologize we were not able to duplicate the rough running condition that you sometimes experience. Our technician put approximately 72 miles in the test driving of your vehicle with out a performance failure or even tripping any engine lights or codes. Intermitted problems can be very frustrating for the customer as well as for the technician trying to diagnose the problem. I hope you could agree that it was in your best interest that we did not make any recommendations to have any parts replaced or repaired since nothing has proven faulty at this time. As you were previously informed, please stop by any time if the vehicle problem reoccurs so we can observe your concern. I assure you, we will help in any way possible, and I hope that we have proven that with having not charge for any of the time we have already spent on your vehicle. Thank you for your feedback, and the opportunity to help resolve your concerns; we look forward to addressing any future needs you may have.

Displaying Review 461 - 464 of 464 in total