Riley & Sons Collision & Mechanical Specialists


Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

438 Reviews

99% Would Recommend
Latest Review 21 days ago
Jessica W. on 12/30/2017
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Spoke with James. He said there were no problems. His vehicle was serviced and ready for pick up, within the same day.
Vehicle: Dodge Avenger
Category: Service
Service Date: 12/26/2017
Review Created: 12/30/2017
This review was collected via phone interview by Customer Research Inc.
Michael D. on 12/22/2017
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Michael said the staff was responsive to his questions, and quick at fixing the problem.
Vehicle: Honda Fit
Category: Service
Service Date: 12/15/2017
Review Created: 12/22/2017
This review was collected via phone interview by Customer Research Inc.
Bryan R. on 12/22/2017
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Bryan said this facility has great customer service.
Vehicle: Chevrolet Captiva Sport Fleet
Category: Service
Service Date: 12/19/2017
Review Created: 12/22/2017
This review was collected via phone interview by Customer Research Inc.
Joanne W. on 12/21/2017
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Joanne stated she has been taking her vehicle to this business for 20 years and she wouldn't think of taking it anywhere else. They were super and very attentive.
Vehicle: Chrysler 300M
Category: Service
Service Date: 12/13/2017
Review Created: 12/21/2017
This review was collected via phone interview by Customer Research Inc.
Marlene N. on 12/20/2017
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Marlene said she was pleased with everything. The service took a bit longer than expected but the outcome was good.
Vehicle: Volvo S60
Category: Service
Service Date: 12/08/2017
Review Created: 12/20/2017
This review was collected via phone interview by Customer Research Inc.
Josh W. on 12/12/2017
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Josh said the service was really good. He has had no problems.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 11/28/2017
Review Created: 12/12/2017
This review was collected via phone interview by Customer Research Inc.
Debbie D. on 12/07/2017
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Debbie said the service was awesome. The business took great care of her vehicle.
Vehicle: Oldsmobile Alero
Category: Service
Service Date: 12/06/2017
Review Created: 12/07/2017
This review was collected via phone interview by Customer Research Inc.
Gordon G. on 12/04/2017
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Gordon said he liked the quality of service.
Vehicle: Jeep Renegade
Category: Service
Service Date: 11/28/2017
Review Created: 12/04/2017
This review was collected via phone interview by Customer Research Inc.
Benny B. on 11/25/2017
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Benny said the staff were on top of it and no one was just standing around. Everyone was friendly and efficient.
Vehicle: Dodge Pickup
Category: Service
Service Date: 11/20/2017
Review Created: 11/25/2017
This review was collected via phone interview by Customer Research Inc.
Glenn G. on 10/30/2017
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Glenn said the service was costly, but the facility treated him right.
Vehicle: Pontiac Vibe
Category: Service
Service Date: 10/05/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Bill W. on 10/28/2017
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Bill said this business provided good quality work on his vehicle.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 10/27/2017
Review Created: 10/28/2017
This review was collected via phone interview by Customer Research Inc.
Clint C. on 10/26/2017
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Clint said he has been going to the business for a long time. They have done great work on both his vehicle and his family's vehicles.
Vehicle: Ford Mustang
Category: Service
Service Date: 10/11/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
Shelly S. on 10/16/2017
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Shelly said the staff were honest and they did a good job.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 10/10/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
Pamala F. on 10/12/2017
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"They worked on problem till it was fixed."
Had a few issues with my truck and Jeff at the shop explained everything to me and let me know it would take a little time because we had some wiring issues but assured me they would get if fixed. After another shop had replaced a couple parts it was just some wiring issues that needed repaired. Riley and Sons should have been my first place to go. Thank you for fixing my truck at a very good price.
Vehicle: Ford Explorer
Service Date: 10/11/2017
Review Created: 10/12/2017 04:41 AM
Tim S. on 10/09/2017
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Tim said the staff did a great job, and he got the vehicle back cleaner than it was when he sent it to them.
Vehicle: Chevrolet Colorado
Category: Service
Service Date: 10/03/2017
Review Created: 10/09/2017
This review was collected via phone interview by Customer Research Inc.
Jill K. on 09/26/2017
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Jill said she did not have any problems. This facility kept in contact and they let her know what was going on.
Vehicle: Mercury Monterey
Category: Service
Service Date: 09/21/2017
Review Created: 09/26/2017
This review was collected via phone interview by Customer Research Inc.
Arlene D. on 09/15/2017
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Arlene said she likes the people that work at this business. She trusts them. They don't try to sell her things. They are honest with her and that means the world to her. She enjoys going there, they are efficient. This business has curb appeal and the inside is clean and well kept. Whoever is responsible for it should be complimented. She has always been treated well.
Vehicle: Honda Odyssey
Category: Service
Service Date: 09/12/2017
Review Created: 09/15/2017
This review was collected via phone interview by Customer Research Inc.
John Y. on 09/13/2017
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Recent issues with battery light makes me sad!!!"
After 3 full days issues are not resolved. I am out $140 and have been told twice everything OK only to drive home and light coming on either when coasting through a turn or while driving down highway. Light always goes off either when shutting down engine or after several minutes. Mostly half minute or so but on some stretches 4-5 minutes. Light came on last night as I drove fro Riley & again on way and back from Lapel schools. If this is not repairable I woul like my money back or a credit?
Vehicle: Ford Freestar Wagon
Service Date: 09/12/2017
Review Created: 09/13/2017 07:48 AM
Dave D. at Riley & Sons Collision & Mechanical Specialists responded on 09/18/2017

John,

I want to apologize for your inconvenience on your resent visit. I am glad you allowed me to make this up to you to really dig in at our expense to try to pinpoint the issue that you have with your PCM. I really do apologize for your issues and I am glad that my guys were able to find out the true issues. We really appriciate your business.

Thanks,

Chris

Patti G. on 09/12/2017
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Patti said she is a long time customer of this business and she likes them.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 09/07/2017
Review Created: 09/12/2017
This review was collected via phone interview by Customer Research Inc.
Leigh A. on 08/21/2017
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Leigh said she has been going to this business for years and they always do a great job. She would recommend them to anyone.
Vehicle: Volkswagen Beetle
Category: Service
Service Date: 08/16/2017
Review Created: 08/21/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 438 in total