Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

392 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
99% Business Response
Latest Review 10 days ago

Reviews


TC
TERRY C.
Parrish, FL
Nissan Quest
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/12/2016
2008 Nissan window fix
After more research on the Nissan OEM parts, I paid $155 more than the MSRP. If I went to a Nissan dealer I don't think I would have paid more than the MSRP. The shop supplies of $25 was not addressed by Lex's. Although I know some shops charge a % for supplies, I feel $25 was high. I feel a shop supply charge is the cost of doing business and just another way of gouging the customer.

Overall Rating 1/5rating 1rating 1rating 1rating 1
02/12/2016
window motor & regulator replaced on 2008 Nissan Quest
The other day my total bill for this job was $878 which included an oil change. I was charged $445 for the motor and $199 for regulator. When I later searched the web on various auto parts suppliers the motor (new) was $90-115 and the regulator (new) was approx. $70. I was also charged $25 for shop supplies. Obviously I was extremely disappointed, as Lex's was recommended by a friend. I guess I should have done my research before the estimate but when I was told it would cost $80 to put the door panel back on, I decided to go ahead. I ask you, do you think I was treated fairly?
Tanya L. from Lex's Automotive responded on 02/25/2016

Terry, Thank you for taking the time to leave a review for us. Each and every one helps us to become a better company. Based on the information you have I can certainly understand why you feel the way you do. You're absolutely right, there are cheaper part options out there. As we both know that cheaper doesn't always mean better. While these parts are cheaper, there's a reason for that and the end result is a repair that doesn't last. (the parts you googled were incorrect & didn’t have internal sensors or dual track) The decision we made when we started our business is to provide the very best value we can which means sometimes the repair has an initial higher price but a lower overall cost. And with this part quality, we can provide a 24 Month/24,000 Mile No Hassle Parts & Labor Warranty which is the best in the area. The one thing we did take from your review is to be clearer on any possible diagnostic charges before any work is started.
Thank you, Tanya Lex

Tanya, thank you for your response. I checked the other day on a Nissan OEM parts site and the motor was approx $340 MSRP and the regulator $150. If that is what you paid for the parts then I agree that your markup is reasonable. I don't think there was any misinformation that Neil gave me. I just hadn't mentioned the oil change. Again, thank you for your detailed response and addressing my initial issues. Terry C.


CC
CHERYL C.
Bradenton, FL
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/27/2015
re visited bad review , 100% accountability
I am happy to report that this company read my review and offered me 100% back on the engine block fee that was misdiagnoised. I very much appreciated their follow up and integrity to correct a big mistake.

Overall Rating 1/5rating 1rating 1rating 1rating 1
12/27/2015
you gave me incorrect advice
My car was given a block test and failed. I was told it would be $4,000 or better yet get a new car. However you can't test a block with a bad radiator my radiator needed to be replaced which I learned later. Guess what my car was fine. Went to third mechanic -Honda car expert. Was told a few critical things..like timing belt..to replace and car good for 5 years- no problem. LEX's folks are pleasant, but the car evaluation was totally inaccurate and emotionally devasting until the facts were made clear elsewhere. I will not return to Lex!
Tanya L. from Lex's Automotive responded on 01/08/2016

Cheryl came in today and we discussed her vehicle, we refunded her diagnosis charge and ended with a hand shake and a smile. Thank you for your follow up.

Tanya Lex
(941)723-0806

Verified Customer
Parrish, FL
Lincoln Town Car
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/26/2018
Ugh!
I've had decent interactions w/ Lex's in the past (that's why a 2-Star) - NOT this last time. Brought car in - felt like it had a slight skip... and the AC wasn't pushing as much cold air as I thought it should.

They did their big diagnostic... topped off AC and said the skip was because the transmission had too much fluid and it was the "wrong color". So... they topped off AC - said I should replace compressor at some point ($450-500 estimate), drained/refilled Transmission twice and handed me a bill for $450.

Next day - it car was skipping worse than when I dropped it off. They took it in - called me back and said I needed a new transmission (only $3,500)... I asked if there was going to be any refund/adjustment for the $450.... They said no - all work they charged for was done. No mention of discounting new transmission or AC compressor if I did the work.

I did declined. Took car to another repair shop - they confirmed transmission problem (rebuilt for $2,300)... didn't see problem w/ AC... and ran another diagnostic (didn't charge as a separate line item).

Disappointed - I understand things happen... but for me... I can't trust Lex's for honest/fair work going forward.
Tanya L. from Lex's Automotive responded on 10/31/2018

We are very sorry to hear that you were dissatisfied with your last visit. You are important to us and work very hard to earn your continued trust.
We recommended performing the transmission fluid service first to see if it would improve the 3/4 gear shudder based on the poor condition of the fluid before incurring the cost of the transmission replacement. It was explained to you that we could not guarantee an improvement.  When the service didn't make a difference, we provided an estimate for replacing the transmission with a remanufactured transmission which provides a 36month /100,000 mile warranty while most local rebuilt units only offer a 12 month/ 12,000mi. warranty.  It is understood that the vehicle is still driveable and the transmission does not need to be replaced immediately. 
I'd love an opportunity to talk to you about this to see if we can help you with this if you have not had the unit rebuilt already.  
Sincerely, Tanya Lex (941)723-0806 x3


ZP
Zach P.
Parrish, FL
Chevrolet Silverado 1500
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/19/2018 Category: Service
Zach said he didn't like the job they did on his alignment,.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 07/20/2018

Your Silverado alignment was definitely a chore to correct with the 7" suspension lift & offset wheels you just installed. We apologize that we had to make corrections to re center the steering wheel but thought you understood why the truck still has a drift/pull. The offset on the wheels cause the vehicle to drift and that we did make compensations to the alignment in order to help minimize it.  The best way is to have the original wheels on the truck after the lift was installed and you could see that the vehicle drove straight before installing the offset wheels that will cause a drift. Although with any suspension lift you will also change the driving and turning conditions of the vehicle too. Please feel free to contact me with any questions. Tanya Lex   (941)723-0806


MS
Morris S.
Palmetto, FL
Nissan Rogue
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/30/2017 Category: Service
Morris said the service this business provided him with was fine but their price was outrageous. He has never been charged $85 for an oil change. He will not be back and would not recommend them.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 08/07/2017

We apologize your visit did not meet your expectations.   We strive to please our customers and make them aware of every step during repairs along with estimates.  Your visit was a simple service and we did advised you of pricing for services before we began working on your vehicle. Unfortunately synthetic oil can be pricey along with some newer vehicles that have oil filters that are less accessible. We do have vouchers for a $15.00 rebate on the Kendall oil or online at BackatChaRebate.com if you didn't recieve one.  Once again, we apologize that the price did not meet your expectations and hope to earn your business again in the near future.  
Tanya Lex

(941)723-0806

MH
MIKE H.
Palmetto, FL
Saturn Aura
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/28/2016
Missed Transmission problem and high priced oil change.
Brought car in a couple weeks prior for other services. Strange engine noise was not addressed when a significant amount of work was done on vehicle at that time. I was called by shop and asked to bring it back so they could check it out.
Brought it back in with an additional request for an oil change, which seemed expensive compared to dealers shops. Informed there is now a transmission problem which was not earlier identified and with the same noise that was exhibited at earlier service call.
Estimated repairs are High costs. This condition was evident when I had car in previously and it would have been nice to have had it addressed earlier.
I'm not sure I could recommend or not at this time, so have to click No for recommend.
Tanya L. from Lex's Automotive responded on 03/10/2016

Mike, thank you for taking the time to leave a review of your experience with us. I’m sorry to hear you’re disappointed and want to review the order of events to make sure we’re on the same page. You initially brought your vehicle in on January 6th with only a rough running complaint. We diagnosed your concern and determined your vehicle was in desperate need of spark plugs, ignition wires, and an air induction service to clean carbon build-up in the engine.

In an effort to provide superior service, we visually inspected your vehicle for any other issues you should be aware of. We found your fluids overdue for service, a coolant leak as the system was low and a bubble in the sidewall on the right front tire due to something impacting the tire (pothole or curb most likely). Based on the age and mileage of the vehicle, and the issues this transaxle has, we recommended not servicing the transaxle because we felt it could cause more harm than good.We did recommend servicing the other 2 fluids and did not note any evident noises. Spotting the two issues we did address saved you from overheating your engine and having a tire blow out while driving. We replaced the coolant elbow and replaced two tires as per our estimate. When we finished with the work, we road tested the vehicle and it ran great!

I thought everything was going great until I got a notification of your review on January 23rd which is the first time I heard anything about a belt noise. I called you and we spoke that you were going to bring it back the following week. On February 24th the vehicle was brought in and we looked into the noise, we found it coming from inside the transaxle which would require rebuilding or replacing the unit which you declined further work at this time. While we hated giving you the bad news, we are always honest and want to help you with any options that are available. If you’re going to keep the vehicle, you’ll need a transaxle. If you’re thinking of replacing the vehicle, now is a great time.

Tanya Lex


SM
Sandra M.
Ellenton, FL
Dodge Durango
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/09/2018 Category: Service
Sandra said the check engine light is back on in her vehicle. She said she was not sure if she will be taking it back to the business.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 04/12/2018

Below is what was found during your visit for an engine light & oil leak.  It should have been explained that we cleared the code and that emissions leaks will not cause any drivability problems. If the same code has returned we will need to further diagnosis and perform a leak test of the complete system. Small emission leaks are harder to find & sometimes the testing is inconclusive so we rather wait to see if the code will actually return before running further testing which runs $160.00.  We are very sorry you feel that you may not be returning as a customer based on this visit. Please call with any questions or concerns about your vehicle.
Invoice # 50772
SCANNED COMPUTER & PULLED DIAGNOSTIC TROUBLE CODE P0456--VERY SMALL EVAPORATIVE SYSTEM LEAK. PERFORMED PRELIMINARY TESTING. CLEARED CODE. DID NOT RETURN ON TEST DRIVE.  CLEANED OFF ENGINE WHERE OIL HAD LEAKED FROM AN OIL DRAIN PLUG NOT PROPERLY TIGHTENED, NO OIL LEAKS FOUND AT THIS TIME.

Tanya Lex, Mang.
(941)723-0806

TR
Troy R.
Parrish, FL
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/14/2016 Category: Service
Troy said this business did not check his engine when his engine light was on. Everything else was awesome.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 07/21/2016

Thank you for the review.  Troy, we do not scan computers to diagnosis engine lights unless instructed by the customer as it would incur a diagnostic fee.  The vehicles appointment was for a A/C and oil leak check.  We did note on the invoice that the light was on. Thank you for your business.

Tanya Lex
(941)723-0806
Tanya L. from Lex's Automotive responded on 07/21/2016

As I looked at you invoice from last week I see we need to recheck for oil leaks as we degreased the engine & added dye. When we look for the oil leak we could diagnosis your engine light if you would like at the same time.  Please call to arrange an appointment at your convenience.  Tanya Lex  (941)723-0806


ER
Edward R.
Palmetto, FL
Toyota Camry Solara
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/21/2019 Category: Service
Edward said that the business was reputable, and he would recommend it for service.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 03/11/2019

Thank you for taking the time to leave a review. Your business is greatly appreciated. Wish we could have seen one more star.   Tanya Lex (941)723-0806


KB
KEN B.
Parrish, FL
Kia Sedona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2018
Reliability, courtesy and fair
Work was completed in a totally satisfactory way and the charge was reasonable.
Tanya L. from Lex's Automotive responded on 10/31/2018

You're important to us and work very hard to earn your continued trust. Thank you for allowing Lex's Automotive to service your vehicle.  Hope you have a great Thanksgiving with family & friends. Tanya Lex  (941)723-0806


ZP
Zachary P.
Ellenton, FL
Honda Fit
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2018 Category: Service
Zackery said when the vehicle was inspected and it took longer than expected. After all that, it was taken someplace else to be worked on.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 10/01/2018

Our Monday morning appointments did take time before we were able to have a technician diagnosis your vibration issue.  Our policy is to take care of the vehicles with appointments then all other towed in or dropped off vehicles. The vehicle needed 2 front tires only and you chose to take it somewhere else.  Our estimate was $179 w/tax.

Tanya Lex  (941)723-0806


LH
Lawrence H.
Palmetto, FL
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2018 Category: Service
Lawrence said they did a pretty good job.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 10/01/2018

Thank you for allowing Lex's Automotive to fix your no start problem with your Toyota Camry.  It is never a good day for your vehicle to not start & must tow in to repair.  We hope next visit will be just a routine maintenance.  Have a great week.

Tanya Lex
(941)723-0806

RB
Robert B.
Parrish, FL
Chevrolet S-10
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/15/2018 Category: Service
Robert said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 10/01/2018

Thank you for allowing us to service your Chevy truck last week.  It was our pleasure.  Tanya Lex  (941)723-0806


MF
Matt F.
Parrish, FL
Nissan Xterra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2018 Category: Service
Matt said the service the business provided was good.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 08/16/2018

Lex's Automotive is appreciative for you entrusting us to fix your vehicle.  Thank you for your business.  Tanya Lex (941)723-0806


LH
Lester H.
Ellenton, FL
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2018 Category: Service
Lester said he is satisfied, the staff did excellent work and everything went pretty smoothly. The bill was a little bit high but he did do extra things other than the oil change.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 07/20/2018

Thank you Lester for your continued business over the years. We deliver exceptional service with our trained stall and always looking to improve.  I do see that you added several other services during this visit and yes it made the bill $100 higher.

Tanya Lex  (941)723-0806

DV
Debra V.
Palmetto, FL
Honda Civic Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2018 Category: Service
Debra said the prices were a little high but the work turned out great.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 06/25/2018

Thank you for taking the time to leave a review. The cost may have seemed high but the value is greater. We offer a 36 month/36,000 mile warranty on our repairs which should give you a better piece of mind that we stand behind our parts & labor. Tanya Lex  (941)723-0806


SW
Susan W.
Palmetto, FL
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2018 Category: Service
Susan said that she recommends them for service, but on the last visit the repairs took a day too long.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 06/18/2018

Thank you for allowing us to repair your daughter's Jeep Wrangler. It is unfortunate that we had not seen the vehicle in the past or we could have prevented the u-joint falling off with our routine inspections.  When the driveshaft fell off in the road and broke the rear yoke as well, we ordered the parts for over night delivery, but the used driveshaft was located in North Florida which took the extra day to receive. We apologize for the delay in parts but glad that she is back on the road safely. Tanya Lex   (941)723-0806


CP
Curt P.
Palmetto, FL
Dodge Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2018 Category: Service
Curt said that the facility did the work, the price was fair and they were on time.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 05/23/2018

Thank you for trusting Lex's Automotive with your father's Caravan repairs.  Glad we were able to fix the loud belt noise and get him safely back on the road.  Tanya Lex  (941)723-0806


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Zach P.
Myakka City, FL
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/24/2018 Category: Service
Zach said, this business was quick and they finished in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 05/11/2018

Thank you for taking the time to leave a review.  Glad we were able to get your Jeep evaluated & repairs completed.Tanya Lex(941)723-0806


GB
Gwen B.
Ellenton, FL
Buick LaCrosse
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2018 Category: Service
Gwen said they did a good job.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 04/12/2018

Thank you for taking the time to leave us a review. I see that we inspected your brake system and informed you that no service needed at this time.  Please let us know what we could have done better to earn 5 stars.  Tanya Lex  (941)723-0806