Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

392 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
99% Business Response
Latest Review 10 days ago

Reviews


Verified Customer
Parrish, FL
Lincoln Town Car
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/26/2018
Ugh!
I've had decent interactions w/ Lex's in the past (that's why a 2-Star) - NOT this last time. Brought car in - felt like it had a slight skip... and the AC wasn't pushing as much cold air as I thought it should.

They did their big diagnostic... topped off AC and said the skip was because the transmission had too much fluid and it was the "wrong color". So... they topped off AC - said I should replace compressor at some point ($450-500 estimate), drained/refilled Transmission twice and handed me a bill for $450.

Next day - it car was skipping worse than when I dropped it off. They took it in - called me back and said I needed a new transmission (only $3,500)... I asked if there was going to be any refund/adjustment for the $450.... They said no - all work they charged for was done. No mention of discounting new transmission or AC compressor if I did the work.

I did declined. Took car to another repair shop - they confirmed transmission problem (rebuilt for $2,300)... didn't see problem w/ AC... and ran another diagnostic (didn't charge as a separate line item).

Disappointed - I understand things happen... but for me... I can't trust Lex's for honest/fair work going forward.
Tanya L. from Lex's Automotive responded on 10/31/2018

We are very sorry to hear that you were dissatisfied with your last visit. You are important to us and work very hard to earn your continued trust.
We recommended performing the transmission fluid service first to see if it would improve the 3/4 gear shudder based on the poor condition of the fluid before incurring the cost of the transmission replacement. It was explained to you that we could not guarantee an improvement.  When the service didn't make a difference, we provided an estimate for replacing the transmission with a remanufactured transmission which provides a 36month /100,000 mile warranty while most local rebuilt units only offer a 12 month/ 12,000mi. warranty.  It is understood that the vehicle is still driveable and the transmission does not need to be replaced immediately. 
I'd love an opportunity to talk to you about this to see if we can help you with this if you have not had the unit rebuilt already.  
Sincerely, Tanya Lex (941)723-0806 x3


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Zach P.
Parrish, FL
Chevrolet Silverado 1500
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/19/2018 Category: Service
Zach said he didn't like the job they did on his alignment,.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 07/20/2018

Your Silverado alignment was definitely a chore to correct with the 7" suspension lift & offset wheels you just installed. We apologize that we had to make corrections to re center the steering wheel but thought you understood why the truck still has a drift/pull. The offset on the wheels cause the vehicle to drift and that we did make compensations to the alignment in order to help minimize it.  The best way is to have the original wheels on the truck after the lift was installed and you could see that the vehicle drove straight before installing the offset wheels that will cause a drift. Although with any suspension lift you will also change the driving and turning conditions of the vehicle too. Please feel free to contact me with any questions. Tanya Lex   (941)723-0806


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Morris S.
Palmetto, FL
Nissan Rogue
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/30/2017 Category: Service
Morris said the service this business provided him with was fine but their price was outrageous. He has never been charged $85 for an oil change. He will not be back and would not recommend them.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 08/07/2017

We apologize your visit did not meet your expectations.   We strive to please our customers and make them aware of every step during repairs along with estimates.  Your visit was a simple service and we did advised you of pricing for services before we began working on your vehicle. Unfortunately synthetic oil can be pricey along with some newer vehicles that have oil filters that are less accessible. We do have vouchers for a $15.00 rebate on the Kendall oil or online at BackatChaRebate.com if you didn't recieve one.  Once again, we apologize that the price did not meet your expectations and hope to earn your business again in the near future.  
Tanya Lex

(941)723-0806

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MIKE H.
Palmetto, FL
Saturn Aura
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/28/2016
Missed Transmission problem and high priced oil change.
Brought car in a couple weeks prior for other services. Strange engine noise was not addressed when a significant amount of work was done on vehicle at that time. I was called by shop and asked to bring it back so they could check it out.
Brought it back in with an additional request for an oil change, which seemed expensive compared to dealers shops. Informed there is now a transmission problem which was not earlier identified and with the same noise that was exhibited at earlier service call.
Estimated repairs are High costs. This condition was evident when I had car in previously and it would have been nice to have had it addressed earlier.
I'm not sure I could recommend or not at this time, so have to click No for recommend.
Tanya L. from Lex's Automotive responded on 03/10/2016

Mike, thank you for taking the time to leave a review of your experience with us. I’m sorry to hear you’re disappointed and want to review the order of events to make sure we’re on the same page. You initially brought your vehicle in on January 6th with only a rough running complaint. We diagnosed your concern and determined your vehicle was in desperate need of spark plugs, ignition wires, and an air induction service to clean carbon build-up in the engine.

In an effort to provide superior service, we visually inspected your vehicle for any other issues you should be aware of. We found your fluids overdue for service, a coolant leak as the system was low and a bubble in the sidewall on the right front tire due to something impacting the tire (pothole or curb most likely). Based on the age and mileage of the vehicle, and the issues this transaxle has, we recommended not servicing the transaxle because we felt it could cause more harm than good.We did recommend servicing the other 2 fluids and did not note any evident noises. Spotting the two issues we did address saved you from overheating your engine and having a tire blow out while driving. We replaced the coolant elbow and replaced two tires as per our estimate. When we finished with the work, we road tested the vehicle and it ran great!

I thought everything was going great until I got a notification of your review on January 23rd which is the first time I heard anything about a belt noise. I called you and we spoke that you were going to bring it back the following week. On February 24th the vehicle was brought in and we looked into the noise, we found it coming from inside the transaxle which would require rebuilding or replacing the unit which you declined further work at this time. While we hated giving you the bad news, we are always honest and want to help you with any options that are available. If you’re going to keep the vehicle, you’ll need a transaxle. If you’re thinking of replacing the vehicle, now is a great time.

Tanya Lex


TC
TERRY C.
Parrish, FL
Nissan Quest
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/12/2016
2008 Nissan window fix
After more research on the Nissan OEM parts, I paid $155 more than the MSRP. If I went to a Nissan dealer I don't think I would have paid more than the MSRP. The shop supplies of $25 was not addressed by Lex's. Although I know some shops charge a % for supplies, I feel $25 was high. I feel a shop supply charge is the cost of doing business and just another way of gouging the customer.

Overall Rating 1/5rating 1rating 1rating 1rating 1
02/12/2016
window motor & regulator replaced on 2008 Nissan Quest
The other day my total bill for this job was $878 which included an oil change. I was charged $445 for the motor and $199 for regulator. When I later searched the web on various auto parts suppliers the motor (new) was $90-115 and the regulator (new) was approx. $70. I was also charged $25 for shop supplies. Obviously I was extremely disappointed, as Lex's was recommended by a friend. I guess I should have done my research before the estimate but when I was told it would cost $80 to put the door panel back on, I decided to go ahead. I ask you, do you think I was treated fairly?
Tanya L. from Lex's Automotive responded on 02/25/2016

Terry, Thank you for taking the time to leave a review for us. Each and every one helps us to become a better company. Based on the information you have I can certainly understand why you feel the way you do. You're absolutely right, there are cheaper part options out there. As we both know that cheaper doesn't always mean better. While these parts are cheaper, there's a reason for that and the end result is a repair that doesn't last. (the parts you googled were incorrect & didn’t have internal sensors or dual track) The decision we made when we started our business is to provide the very best value we can which means sometimes the repair has an initial higher price but a lower overall cost. And with this part quality, we can provide a 24 Month/24,000 Mile No Hassle Parts & Labor Warranty which is the best in the area. The one thing we did take from your review is to be clearer on any possible diagnostic charges before any work is started.
Thank you, Tanya Lex

Tanya, thank you for your response. I checked the other day on a Nissan OEM parts site and the motor was approx $340 MSRP and the regulator $150. If that is what you paid for the parts then I agree that your markup is reasonable. I don't think there was any misinformation that Neil gave me. I just hadn't mentioned the oil change. Again, thank you for your detailed response and addressing my initial issues. Terry C.


CC
CHERYL C.
Bradenton, FL
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/27/2015
re visited bad review , 100% accountability
I am happy to report that this company read my review and offered me 100% back on the engine block fee that was misdiagnoised. I very much appreciated their follow up and integrity to correct a big mistake.

Overall Rating 1/5rating 1rating 1rating 1rating 1
12/27/2015
you gave me incorrect advice
My car was given a block test and failed. I was told it would be $4,000 or better yet get a new car. However you can't test a block with a bad radiator my radiator needed to be replaced which I learned later. Guess what my car was fine. Went to third mechanic -Honda car expert. Was told a few critical things..like timing belt..to replace and car good for 5 years- no problem. LEX's folks are pleasant, but the car evaluation was totally inaccurate and emotionally devasting until the facts were made clear elsewhere. I will not return to Lex!
Tanya L. from Lex's Automotive responded on 01/08/2016

Cheryl came in today and we discussed her vehicle, we refunded her diagnosis charge and ended with a hand shake and a smile. Thank you for your follow up.

Tanya Lex
(941)723-0806

JS
Joe S.
Ellenton, FL
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Joe said the employees were honest. They provided great service. They provided excellent communication. They completed the work at a great price.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 05/16/2019

Thank you Joe for your business and for taking the time to leave a review. 5 Stars!   Tanya Lex  (941)723-0806

Tanya L. from Lex's Automotive responded on 05/20/2019

Thank you very much for the 5 star review.  We appreciate your business and thank you for putting your trust in Lex's Automotive with your family's vehicles.   Tanya Lex  (941)723-0806


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Jefferson A.
Ellenton, FL
Cadillac DeVille
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Jefferson said the work is done right and their prices are decent.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 05/08/2019

Thank you for taking the time and leaving a review. Your business is greatly appreciated.  Tanya Lex (941)723-0806


MR
Mike R.
Palmetto, FL
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Mike said they were great with good customer service. He said to keep up the good work.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 04/18/2019

Thank you for allowing Lex's Automotive to service your vehicle. We are glad you were happy with our services.  Thank you for your business.  Tanya Lex  (941)723-0806


JD
John D.
Palmetto, FL
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
John said he likes Tanya and Lex and it's an honest business to work with.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 04/18/2019

Thank you John for your trust you have placed with us to maintain your van. Have a great summer with your family. Tanya Lex  (941)723-0806


AH
ANNE H.
Parrish, FL
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019
Very thorough and professional work...
Their work and service is always exceptional and fairly priced.
Tanya L. from Lex's Automotive responded on 04/08/2019

Thank you Anne for allowing us to maintain your vehicle and keep you on the road safely.  We appreciate the review and your business.  Tanya Lex   (941)723-0806


RG
ROBERT G.
Ellenton, FL
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019
Honesty & integrity!
Lex’s has been my “go-to” garage for a number of years. From my first interaction I found them to be very honest in determining work required and more concerned about my satisfaction than potentially doing more than necessary. My recent experience confirmed this - they could easily have suggested additional repairs at extra cost, but provided me assurance that the vehicle was safe and operable.
Tanya L. from Lex's Automotive responded on 04/04/2019

Thank you very much for your kind words & 5 star review.  We love to hear feedback on how we are performing. We are glad to be of service to you and value you as our customer.

Tanya Lex   (941)723-0806

TB
Thomas B.
Parrish, FL
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Spoke with Thomas. He said the staff was very courteous and he likes the service he received.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 03/12/2019

Thank you Thomas for taking the time to complete the survey & giving us a 5 STAR rating.  Your business is greatly appreciated. Tanya Lex  (941)723-0806


SU
Scott U.
Ellenton, FL
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Service
Scott said the employees were very helpful. They provided outstanding customer service. They provided good work. They provided pictures of his service repairs.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 03/11/2019

Thank you for choosing Lex's Automotive to repair your Ranger last week.  We appreciate your business. Tanya Lex (941)723-0806 


DM
David M.
Parrish, FL
Pontiac Fiero
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019 Category: Service
David said the business has a great staff and it was a good experience. They were super friendly and got him in right away. He has a collectible vehicle that a lot of people wouldn't even touch, and they fixed it. They found some minor thing that could have cost him a lot, and saved him a ton of money. They did a good quality service at a super price, they have a clean facility, and they have his future business. He would highly recommend this place.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 03/11/2019

David, thank you for allowing Lex's Automotive to service your vehicles - it is our pleasure!  We are happy that we were able to locate your oil leak before more damage was caused.  Thank you for your business and referrals.  Tanya Lex  (941)723-0806


SD
STEPHANIE D.
Ellenton, FL
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019
Ease of making appointment
I have confidence in their diagnoses and although the prices are a bit high they stand behind their work .
Tanya L. from Lex's Automotive responded on 02/25/2019

Thank you for taking the time to leave a review, your business is greatly appreciated. Our 36month/36,000 mile warranty is a one of a kind warranty in this area. This warranty continues to assist our customer's satisfaction today and many miles down the road which is our #1 goal. 

Tanya Lex
(941)723-0806

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Lori R.
Parrish, FL
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Lori said she always gets good and prompt service. The employees are very kind people.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 03/11/2019

Lori, thank you for your continued business. Thank you for your 5 Star Review.  Tanya Lex (941)723-0806


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Edward R.
Palmetto, FL
Toyota Camry Solara
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/21/2019 Category: Service
Edward said that the business was reputable, and he would recommend it for service.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 03/11/2019

Thank you for taking the time to leave a review. Your business is greatly appreciated. Wish we could have seen one more star.   Tanya Lex (941)723-0806


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Kenneth O.
Parrish, FL
Chevrolet Avalanche
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Kenneth said they are good. He has been going there for a number of years and he is satisfied.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 02/25/2019

We are sorry to see you move away to Texas, hope you enjoy the weather & cusine.  Stop by to say hi next time your back in town. Tanya Lex  (941)723-0806


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Roger J.
Ellenton, FL
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Roger said he goes to this facility every year and his experiences have always been good.
This review was collected via phone interview by Customer Research Inc.
Tanya L. from Lex's Automotive responded on 02/21/2019

Roger, we appreciate doing business with you and happy to hear that your visits to Lex's Automotive are satisfactory.

Tanya Lex  (941)723-0806
Tanya L. from Lex's Automotive responded on 02/25/2019

Thank you Roger for allowing us each year to service your vehicle.  It has been our pleasure. Tanya Lex  (941)723-0806