Apple Auto And Truck Care Inc

Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

165 Reviews

95% Would Recommend
Latest Review about 1 year ago

Reviews


JJ
JADA J.
Bronx, NY
Nissan Rogue
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/07/2018
Inspection machine
Your company uses a inspection process that is misleading and falsely gives failing inspections when there's clearly nothing wrong with the vehicle . I've never had something like this happen based on a sensor not responding. All safety inspections were cleared and all other inspection points were clear expect for one which was do to battery dying and you know this but we fail. Never again will I go to that station.

MM
MARIA M.
Brooklyn, NY
Honda Accord Sdn
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/28/2017
Won't be coming back
Had the ac fixed next day I notice how smoke would come out from the filter as well as the car overhearing which never happen before. Went back for them to tell me that the radiator needed to be replaced because the ac was working too strong. Mind you while they were fixing my ac the man name Víctor came out to tell me that the radiator fluid was low. Didn't know why it would be since it hasn't over heated in years. As well telling me everything around it was good. Wish they could of came straight forward and tell me they messed up but would had rather lose a customer and charge me to get it fix. Won't be coming here again.

KW
KAREEM W.
Bronx, NY
Ford Expedition
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/29/2017
Job half done, didn't feel they really wanted to fix my truck
I feel that the tune up I needed could have been done, but wasn't because maybe it was too strenuous and time consuming. I was told my plugs froze and could break off in the motor and I would have to buy a whole new engine. I investigated the situation and came to find out there's a tool called broken spark plug remover and that will solve that problem. Also after I picked up my vehicle the next day from the shop my breaks was squeaking and it was a lot of oil resembling rainbows on my truck windows. I came for help and a little consideration :(

CD
CHRISTOPHER D.
Bronx, NY
Mitsubishi Lancer
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/25/2016
Disappointed for the job I received
I purchased a groupon for a oil change, tire rotation and a 31 points inspection, and so I call and schedule a appointment and I go and leave my car and when everything finish handed me my keys and paper about the transaction and what they did. I was surprised that he didn't tell me I had a problem in my car since it said I was suppose to get a 31 points inspection and I know I needed to replace my timing belt and a few things but didn't tell me, so I was guessing a 31 point inspection wasn't done, and also my tires wasn't rotated because I had recently had a flat tire on my right front side and when I got home I check to see if I got a rotation and to realize they didn't rotate my tires. For all I know I feel I didn't get a oil change as well and I'm disappointed at this business for not completing the job properly but also shame because there's was no one in it so that mean there was no reason to make up excuses about being pack or anything.

EM
ERNEST M.
Medford, NY
Lexus GS 350
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/09/2017
The workers were friendly and real.
The problem I had a bad sensor and a check system, ture pressure indicator light on. It was fixed when I left, but it was broken again before I reached my house.

FB
Franklyn B.
Staten Island, NY
Mercedes-Benz C300
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/16/2016 Category: Service
Franklyn said this business did not help him. They told him they had rotated his tires even though he had the key that was necessary to do it.
This review was collected via phone interview by Customer Research Inc.

JI
Joaquim I.
Bronx, NY
Mercedes-Benz
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/18/2017 Category: Service
Joaquim said he had a leak in his brakes and the business charged him $1,300 to fix it. After he got his vehicle back, he noticed the problem was still there and called the facility about it .They told him to bring it back but he would have to pay $800 for the part that they would order for it. He decided to take it somewhere else to have it fixed because he felt he did not get good service there.
This review was collected via phone interview by Customer Research Inc.

EO
Ephraim O.
Bronx, NY
Toyota RAV4
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/20/2016 Category: Service
Ephraim said the service was good but he had to wait a couple of minutes longer.
This review was collected via phone interview by Customer Research Inc.

XD
Xhleti D.
New York, NY
Mazda CX-7
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/04/2016 Category: Service
Xhleti said he was not happy with the service he received. He had nails in his tires, which he felt the employees should have noticed and there were other issues that he had to take his vehicle to a different shop.
This review was collected via phone interview by Customer Research Inc.

RW
Rupert W.
New York, NY
Toyota Highlander
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2018 Category: Service
Rupert said the service was good.
This review was collected via phone interview by Customer Research Inc.

SP
Shane P.
New York, NY
Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/04/2017 Category: Service
Shane said his experience went very well. Overall the staff were nice, very helpful, and the front desk lady was great. However, it did take a couple of days to get him a spare tire
This review was collected via phone interview by Customer Research Inc.

MV
MONIQUE V.
Bronx, NY
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/18/2017
Honesty and service
Service is great but could be faster.

SS
Stephanie S.
Bronx, NY
Hyundai Veracruz
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2017 Category: Service
Stephanie said the employees listed an issue with her vehicle on her receipt. They did not speak with her about the issue and she discovered it at a later time.
This review was collected via phone interview by Customer Research Inc.

UL
Urani L.
Bronx, NY
Acura TSX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2017 Category: Service
Urani said he would recommend this business to others.
This review was collected via phone interview by Customer Research Inc.

KM
Kadidra M.
Bronx, NY
Chevrolet Cruze
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/05/2017 Category: Service
Kadidra said this business did what she asked for.
This review was collected via phone interview by Customer Research Inc.

AD
Angela D.
Bronx, NY
Land Rover Discovery
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/16/2016 Category: Service
Angela said she would like to take her vehicle back. Her vehicle broke down and it has the same problem. They are a good and honest staff but she wants it fixed.
This review was collected via phone interview by Customer Research Inc.

DP
Dwayne P.
Mount Vernon, NY
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/09/2016 Category: Service
Dwayne said their prices were way too high.
This review was collected via phone interview by Customer Research Inc.

AD
Al D.
New Rochelle, NY
Jaguar XF
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2016 Category: Service
Al said the business has good mechanics and they do good work. The part came late and he had to spend all day at the business.
This review was collected via phone interview by Customer Research Inc.

RJ
Robert J.
Bronx, NY
BMW 328i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2016 Category: Service
Robert said the service was excellent. The only problem he had was they didn't inform him of how long they would have his vehicle.
This review was collected via phone interview by Customer Research Inc.

AG
ARIEL G.
New York, NY
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2016
Good work
Good place to go.

Displaying Review 1 - 20 of 165 in total