Apple Auto And Truck Care Inc

Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

165 Reviews

95% Would Recommend
Latest Review over 1 year ago

Reviews


JJ
JADA J.
Bronx, NY
Nissan Rogue
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/07/2018
Inspection machine
Your company uses a inspection process that is misleading and falsely gives failing inspections when there's clearly nothing wrong with the vehicle . I've never had something like this happen based on a sensor not responding. All safety inspections were cleared and all other inspection points were clear expect for one which was do to battery dying and you know this but we fail. Never again will I go to that station.

EM
ERNEST M.
Medford, NY
Lexus GS 350
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/09/2017
The workers were friendly and real.
The problem I had a bad sensor and a check system, ture pressure indicator light on. It was fixed when I left, but it was broken again before I reached my house.

MM
MARIA M.
Brooklyn, NY
Honda Accord Sdn
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/28/2017
Won't be coming back
Had the ac fixed next day I notice how smoke would come out from the filter as well as the car overhearing which never happen before. Went back for them to tell me that the radiator needed to be replaced because the ac was working too strong. Mind you while they were fixing my ac the man name Víctor came out to tell me that the radiator fluid was low. Didn't know why it would be since it hasn't over heated in years. As well telling me everything around it was good. Wish they could of came straight forward and tell me they messed up but would had rather lose a customer and charge me to get it fix. Won't be coming here again.

KW
KAREEM W.
Bronx, NY
Ford Expedition
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/29/2017
Job half done, didn't feel they really wanted to fix my truck
I feel that the tune up I needed could have been done, but wasn't because maybe it was too strenuous and time consuming. I was told my plugs froze and could break off in the motor and I would have to buy a whole new engine. I investigated the situation and came to find out there's a tool called broken spark plug remover and that will solve that problem. Also after I picked up my vehicle the next day from the shop my breaks was squeaking and it was a lot of oil resembling rainbows on my truck windows. I came for help and a little consideration :(

JI
Joaquim I.
Bronx, NY
Mercedes-Benz
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/18/2017 Category: Service
Joaquim said he had a leak in his brakes and the business charged him $1,300 to fix it. After he got his vehicle back, he noticed the problem was still there and called the facility about it .They told him to bring it back but he would have to pay $800 for the part that they would order for it. He decided to take it somewhere else to have it fixed because he felt he did not get good service there.
This review was collected via phone interview by Customer Research Inc.

FB
Franklyn B.
Staten Island, NY
Mercedes-Benz C300
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/16/2016 Category: Service
Franklyn said this business did not help him. They told him they had rotated his tires even though he had the key that was necessary to do it.
This review was collected via phone interview by Customer Research Inc.

XD
Xhleti D.
New York, NY
Mazda CX-7
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/04/2016 Category: Service
Xhleti said he was not happy with the service he received. He had nails in his tires, which he felt the employees should have noticed and there were other issues that he had to take his vehicle to a different shop.
This review was collected via phone interview by Customer Research Inc.

CD
CHRISTOPHER D.
Bronx, NY
Mitsubishi Lancer
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/25/2016
Disappointed for the job I received
I purchased a groupon for a oil change, tire rotation and a 31 points inspection, and so I call and schedule a appointment and I go and leave my car and when everything finish handed me my keys and paper about the transaction and what they did. I was surprised that he didn't tell me I had a problem in my car since it said I was suppose to get a 31 points inspection and I know I needed to replace my timing belt and a few things but didn't tell me, so I was guessing a 31 point inspection wasn't done, and also my tires wasn't rotated because I had recently had a flat tire on my right front side and when I got home I check to see if I got a rotation and to realize they didn't rotate my tires. For all I know I feel I didn't get a oil change as well and I'm disappointed at this business for not completing the job properly but also shame because there's was no one in it so that mean there was no reason to make up excuses about being pack or anything.

SC
SHEILA C.
New York, NY
Nissan NV
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2018
Very quick, informative and friendly
They were very welcoming and tried to help me right away.

RW
Rupert W.
New York, NY
Toyota Highlander
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2018 Category: Service
Rupert said the service was good.
This review was collected via phone interview by Customer Research Inc.

PP
PEGGY P.
Bronx, NY
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2018
State inspection
Fast and efficient service. Will always go back.

JR
Jospeh R.
Bronx, NY
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2017 Category: Service
Joseph said service from the business was polite, professional and good.
This review was collected via phone interview by Customer Research Inc.

SP
Shane P.
New York, NY
Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/04/2017 Category: Service
Shane said his experience went very well. Overall the staff were nice, very helpful, and the front desk lady was great. However, it did take a couple of days to get him a spare tire
This review was collected via phone interview by Customer Research Inc.

SJ
Sarah J.
Bronx, NY
Volkswagen Golf
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2017 Category: Service
Sarah said the business was quick to get her in and everything went well.
This review was collected via phone interview by Customer Research Inc.

LC
Louis C.
Bronx, NY
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2017 Category: Service
Louis said they are very good with the repairs, inspections and service. Richie and the staff are great.
This review was collected via phone interview by Customer Research Inc.

MV
MONIQUE V.
Bronx, NY
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/18/2017
Honesty and service
Service is great but could be faster.

CT
Christopher T.
New York, NY
Dodge Sprinter
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2017 Category: Service
Christopher said the service was good. The business kept his appointment and they did his inspection in a timely manner.
This review was collected via phone interview by Customer Research Inc.

AA
Angel A.
Bronx, NY
Audi A6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2017 Category: Service
Angel said the service was amazing. It was quick, fast, and they provided a helpful diagnosis for his vehicle.
This review was collected via phone interview by Customer Research Inc.

CM
Carlo M.
Bronx, NY
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2017 Category: Service
Carlo said the employees are polite and they provide fast and good service. He had a good experience.
This review was collected via phone interview by Customer Research Inc.

RC
Rhett C.
Briarcliff Manor, NY
Honda Ridgeline
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017 Category: Service
Rhett said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 165 in total