Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

92 Reviews

100% Would Recommend
Latest Review almost 2 years ago

Reviews


SP
STEVIE P.
Chicago, IL
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2016
Exceptional, caring, prompt, polite, fair, efficient, and welcoming.
Exceptional, caring, prompt, polite, fair, efficient and welcoming staff.

MT
MICHAEL T.
Chicago, IL
Porsche 968
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2016
1993 Porshe drives like new
These guys have worked miracles on my 1993 car. A real pleasure to use their services. MT

JG
Jon G.
Chicago, IL
Mercedes-Benz C230
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/28/2016 Category: Service
Jon said there were some scheduling issues at this business. He was told his vehicle would be ready before promised but it was not. However, they provide good service.
This review was collected via phone interview by Customer Research Inc.

RS
RICHARD S.
Chicago, IL
Mazda 626
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/27/2016
Always top-quality work
Jimmy and his staff are always first-rate. I'm still just a bit put off by $140/hr, but I guess that's where we're at these days.

JO
JOHN O.
Chicago, IL
Mercury Montego
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2016
Great place that will work on any car, old or new, and fix it right.
My old Mercury was fixed quickly and correctly. Jimmy, the boss, took the car in and told me what they were going to do. He called me as soon as they figured out the problem and get the go-ahead to fix it. The car was fixed professionally and correctly shortly afterwards. Mike, the mechanic, did a superb job.

BF
Brian F.
Chicago, IL
Lexus LX 570
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2016 Category: Service
Brian said the service is always good. He would recommend them to others.
This review was collected via phone interview by Customer Research Inc.

GC
GREG C.
Chicago, IL
Pontiac Grand Am
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2016
Great....as always.
Jimmy and his crew are always 100% reliable.

KA
Kwame A.
Chicago, IL
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2016 Category: Service
Kwame said he liked the business because their customer service is always great.
This review was collected via phone interview by Customer Research Inc.

SK
Sawyer K.
Chicago, IL
Volkswagen Jetta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2016 Category: Service
Sawyer said she liked the business because they were simple to work with and they provided quick service.
This review was collected via phone interview by Customer Research Inc.

SP
STEVIE P.
Chicago, IL
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2016
Employees
Excellent quick polite service

BS
BRAD S.
Chicago, IL
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2016
friendly efficient & reasonable cost
Your work and reliability is wonderful, as usual

DD
DOMENICO D.
Bartlett, IL
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2016
great customer service, reasonable price
I found the owner really knowledgeable. Great service and they took care of me as soon I walked into the shop. The price was great, I will surely go back.

RB
RANDAL B.
Cincinnati, OH
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2016
the nicest and best service
We pulled off the highway after getting the alarm on the car and found Nortown. All the service people were kind, considerate and did the job quickly and professionally. They were a delight. Plus, the Blues brothers are there!

JL
Joe L.
Illinois
Ford Thunderbird
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/29/2016 Category: Service
Joe said he went into this business for an alignment on his vehicle and after he got it back, he started hearing a clunking sound. He is satisfied with the business other than the previous problem noted.
This review was collected via phone interview by Customer Research Inc.

CG
Courtney G.
Evanston, IL
Nissan Maxima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2016 Category: Service
Spoke with Barbara. She said she and her husband have been married for 50 years. Her husband was a customer of this business 10 years before they were married. That says it all about this business. They have been very satisfied with this business. Jimmy the owner is great. They have recommended this business many times.
This review was collected via phone interview by Customer Research Inc.

RS
RICHARD S.
Chicago, IL
Mazda 626
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/27/2016
Consistently high quality work
Jimmy and his crew always do top-notch work. They're thorough and communicate every step. I do find the hourly high, but that's everywhere today, I guess.

BL
BETTY L.
Chicago, IL
Oldsmobile Aurora
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2016
The people that work at Nortown.
Everything seems O K.

JR
Jeff R.
Chicago, IL
Jeep Liberty
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/26/2016 Category: Service
Jeff said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

MS
MIKE S.
Chicago, IL
Audi A8
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2016
Experiance & Professionalism
Nortown Automotive is a smart, professionally managed business. The core values, which Jimmy brings to Nortown, are often seen with family run business.

My car is nearly 20 yrs old. Maintaining an old car is a luxury. I could not afford to carry this car if I did not have a talented, experienced shop like Nortown whom I trust implicitly.


Mike Sheridan 2016

VF
Viorica F.
Northbrook, IL
Saab 9-7X
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2016 Category: Service
Viorica said the service provided by the business was very good. She had no problems with them.
This review was collected via phone interview by Customer Research Inc.

Displaying 1 Review