Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

473 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


DL
DAVID L.
Honda CR-V
Verified Customer
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02/21/2019
1st Service/Maintenance/Repair Visit
David and his staff were professional, communicative, and thorough in diagnosis, service and repair. Work was
done in a timely fashion and updates were readily available. Very positive first experience. Not to mention
the place looks like it ought to look. Not like the surgical suite at the dealerships, but clean and able where it
counts.

LG
LENORA G.
Jacksonville, FL
Nissan Altima
Verified Customer
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02/12/2019
Awesome
Mr Dave and his team is awesome and very professional they care about your vehicle and customers.

Verified Customer
Lexus GS 350
Verified Customer
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02/10/2019
Always Satisfied Lexus Owner
You can't beat fast quality service when dealing with one's vehicle. I feel very comfortable in that my car will be repaired right the first time. As a woman, I have always feared taking my car to be serviced. At Japanese Specialists, that fear is removed. David provides a full detailed analysis of what is needed vs. recommended for my vehicle. Thank you for always doing a great job.

IB
IVETTE B.
Orange Park, FL
Mazda CX-7
Verified Customer
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02/08/2019
First Time.... Great Experience
I was referred to JAS from a friend and I can honestly say I was not disappointed. Especially appreciated the detail in which mechanical repairs were explained. Will def go back for future services and repairs.

EH
ELIZABETH H.
Jacksonville, FL
Acura TL
Verified Customer
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02/06/2019
Great Service
Japanese Auto Service is a very dependable, reliable and honest service provider. This is not just a repair shop, they take great pride in their work and ensuring that only the work needed is done. They are not parts changers hoping for a solution as I have found at some of the dealers and other repair shops. While at my recent service appt, I talked with another customer who had been taking their vehicles to this shop for over 20 years - that is another great testament to the quality work they do.

JM
JOSHUA M.
Kingsland, GA
Acura TL
Verified Customer
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02/02/2019
Great No B.S. service
It’s so hard to find a repair shop to give it to you straight and not give you unneeded work. It’s also hard to find a shop that actually does what they say they are doing. David gave excellent customer service and is very knowledgeable and helpful. My vehicle was ready when they said it would be which is always great and they used actual Acura parts which was a big selling point for me. Timely service, quality parts and very reasonably priced!! What more can you ask?

GA
GUY A.
Mazda Mazda3
Verified Customer
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01/26/2019
great service without all the trimmings.
On-Time Service, reasonable fees, and work done by knowledgeable mechanics.

SS
SHARON S.
Jacksonville, FL
Toyota Tacoma
Verified Customer
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01/24/2019
Best automotive repair shop for Japanese vehicles!
Prompt appointments, service explained in detail. Friendly owner, very honest. You can't go wrong.

AA
ADRIAN A.
Jacksonville, FL
Toyota Corolla
Verified Customer
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01/22/2019
They are true professionals
They do a very good job on all repairs, which they guarantee, and in the minimum amount of time. They tell you up front what needs to be done and how much it will cost so you can budget for the repairs. I have been using this company for 25 years and have no complaints about any of their work.

DM
DENISE M.
Jacksonville Beach, FL
Toyota Corolla
Verified Customer
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01/18/2019
Scheduled Maintenance
The work was completed on time and on estimate. Communication was excellent

DS
DANEILLE S.
Callahan, FL
Acura TL
Verified Customer
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01/17/2019
JAS is excellent partner in vehicle maint/repair
David and team stand by their work. Never had a bad experience. We have four vehicles maintained by JAS. Proud to always promote them due to excellent long term partnership with our vehicles maintenance and repairs.

LH
LAWRENCE E. H.
Ponte Vedra Beach, FL
Lexus ES 350
Verified Customer
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01/17/2019
120,000 checkup
I always feel confident that David and his team do what is needed and do it well.

SQ
SUSAN Q.
Jacksonville, FL
Lexus RX 330
Verified Customer
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01/17/2019
Trusted & Reliable
David once again has kept my 2006 RX330 in top notch condition. 285,000 & still wonderful! Had an issue with my power steering hoses needing replacement and he & his team quickly took care of it along with some other minor maintenance. Thank you so much as always!

JM
JOHN M.
Toyota Prius
Verified Customer
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12/28/2018
The best customer service
We picked this shop because of the great reviews and I am glad we did! They were very accommodating, honest, knowledgeable, and quick to order parts and get our Prius running again. Highly recommend to owners of Japanese vehicles!

PK
PETER K.
Jacksonville, FL
Honda Accord Cpe
Verified Customer
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12/24/2018
2003 Honda Accord with bad starter.
My 2003 Honda Accord with about 75K miles would not start. The service personnel at Japanese Auto Specialist checked and rechecked the starter as the issue was intermittent. Once they were certain the starter needed replacement they advised me to replace the starter. The quoted price was the exact out the door price. The installed starter had an unknown issue as it started fine half the time and made loud noises the other half. I advised Japanese Auto Specialists about the issue and they had me bring it in immediately and they replaced the starter without additional charge. As usual, they provided excellent service and backed their warranty 100%.

Verified Customer
Jacksonville, FL
Toyota Tacoma
Verified Customer
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12/23/2018
2004 Tacoma 4x4
Very thorough diagnosis and well completed services.

GR
GUS and MARIA R.
Jacksonville, FL
Hyundai Sonata
Verified Customer
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12/19/2018
Simply the best
It's wonderful when you find a highly competent shop that really looks out for you.. David Genchur and his mechanics at Japanese Auto Specialist are those people. They have always provided the highest level of competency and professionalism on our Honda, Subaru and Hyundai automobiles. I would not consider taking our vehicles anywhere else for repair or maintenance. Their vehicle inspection and evaluation process is very complete, with maintenance issues listed numerically in order of criticality, which is extremely helpful when budgeting repairs.

EY
EDDIE Y.
Jacksonville, FL
Subaru Impreza Sedan (Natl)
Verified Customer
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12/19/2018
OUTSTANDING SERVICE
David provides timely updates and provides options and recommendations that you won't get anywhere else. This is my second visit to Japanese Auto Specialist. Each time the repairs have been done in a timely and professional manner. I would highly recommend Japanese Auto Specialist for all of your repair needs.

TR
TERRY R.
Ponte Vedra Beach, FL
Lexus ES 350
Verified Customer
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12/18/2018
wouldnt buy a car without Davids ok
if you have a Japanese car this is the only place to go-customer for over 10 years
terry Russell
ponte vedra

YR
YATRELL R.
Acura TSX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018
First Encounter
Outstanding work on my car without cutting corners and upsale. David is phenomenal and an extremely knowledgeable mechanic! He will have my business for as long as I am in Jacksonville.