Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

490 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


LG
LENORA G.
Jacksonville, FL
Nissan Altima
Verified Customer
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04/17/2019
Great work.
Like I have said before very professional and customer services. David explains everything to you about your vehicle.

KL
KEN L.
Jacksonville, FL
Lexus SC 430
Verified Customer
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04/16/2019
Great service and honest advice
Great people, great service, honesty, great advice.

GC
GREG C.
Jacksonville, FL
Honda Accord Sdn
Verified Customer
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04/03/2019
How do you get better and better
For 20 years I have brought my cars to you and the service is outstanding but your knowledge just amazes me more and more thank you for keeping on the road

KN
Ken N.
Ponte Vedra Beach, FL
Toyota Land Cruiser
Verified Customer
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03/30/2019 Category: Service
Ken said the staff do good work.
This review was collected via phone interview by Customer Research Inc.

PS
Peterson S.
Florida
Lexus RX 400h
Verified Customer
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03/28/2019 Category: Service
Peterson said the employees were honest. They were consistent. They provided accurate service.
This review was collected via phone interview by Customer Research Inc.

DK
DAVID and CATHY K.
Jacksonville, FL
Kia Sephia
Verified Customer
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03/23/2019
Saved me from a potential disaster
I took my car in for a regular oil change and service. Japanese Auto always does a complete and thorough check on my low mileage, 68,000, but old model car, a, 2001 KIA. They discovered that my tires, though looking good with deep tread, were cracked and needed replacement.
They also discovered a fuel leak that could have resulted in a serious fire. Thank goodness they were deligent in tracing the location of the gas leak and were able to secure the replacement part to fix this problem. I have been taking my car there for service and any necessary repairs for almost 20 years. They have enabled me to keep my car running smoothly and safely. You can make an appointment and be sure they will also give you honest, reliable, and excellent service.

BM
BRUCE and SUSAN M.
Jacksonville, FL
Toyota RAV4
Verified Customer
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03/22/2019
David
David's dedication to excellence is the cornerstone of his business.
He is always a pleasure to work with no matter how busy he may be.
When David tells you that your car needs a particular service, you will know no exactly what to expect and why it's important. There are no hidden costs...ever!

Thank you David for over 25 years of caring for my cars!

Verified Customer
Jacksonville, FL
Toyota Prius
Verified Customer
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03/21/2019
The Prius Whisperer
J.A.S. provides a very thorough diagnosis of my vehicle which has >230k miles. They provide excellent service and objective guidance on what repairs are most important. I believe J.A.S. is sensitive to the financial concerns of their customers and I appreciate that.

TS
THOMAS S.
Toyota Tacoma
Verified Customer
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03/21/2019
Knowledge
Very courteous staff and extremely knowledgeable on Japanese automotive products with fair pricing and no hidden fees or surprises.

JC
JEANNE C.
Jacksonville, FL
Toyota Prius
Verified Customer
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03/15/2019
friendly, helpful owner
I have been taking my Prius to Dave because I trust him.

JB
JUDY B.
Jacksonville, FL
Toyota Camry
Verified Customer
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03/12/2019
Always a learning experience from David.
Aftet David’s review of my tires, he even told me where to go to find a tire that was a better match that would not throw off the other 3.

CP
CONNIE P.
Hyundai Santa Fe
Verified Customer
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03/12/2019
Excellent service
Japanese Auto Specialist is one of the most experienced, trained and conscientious auto repair shop I have ever been to...
They are honest and take pride in their work… They provide excellent customer service ...

GB
GEORGE B.
Jacksonville, FL
Hyundai Genesis
Verified Customer
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03/08/2019
Oil. Change
David knows what is required to keep your car operating efficiently and at a reasonable cost. If he doen’t Have the answere to the maintenance issue he knows how to find the answer.

KK
KAREN K.
Jacksonville, FL
Toyota 4Runner
Verified Customer
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02/26/2019
Trusted Service As Always
David took care of the maintenance concerns and diagnosed a problem I had described. It will be taken care of in a separate appointment since I needed my vehicle back. My 22 yr old 4Runner will last another 22 yrs if David promises he won't retire!

RJ
ROLAND J.
Toyota Prius
Verified Customer
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02/23/2019
Quick, good service
They provided quick service, complete and quality care. Really are top notch service providers.

DL
DAVID L.
Honda CR-V
Verified Customer
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02/21/2019
1st Service/Maintenance/Repair Visit
David and his staff were professional, communicative, and thorough in diagnosis, service and repair. Work was
done in a timely fashion and updates were readily available. Very positive first experience. Not to mention
the place looks like it ought to look. Not like the surgical suite at the dealerships, but clean and able where it
counts.

LG
LENORA G.
Jacksonville, FL
Nissan Altima
Verified Customer
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02/12/2019
Awesome
Mr Dave and his team is awesome and very professional they care about your vehicle and customers.

Verified Customer
Lexus GS 350
Verified Customer
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02/10/2019
Always Satisfied Lexus Owner
You can't beat fast quality service when dealing with one's vehicle. I feel very comfortable in that my car will be repaired right the first time. As a woman, I have always feared taking my car to be serviced. At Japanese Specialists, that fear is removed. David provides a full detailed analysis of what is needed vs. recommended for my vehicle. Thank you for always doing a great job.

IB
IVETTE B.
Orange Park, FL
Mazda CX-7
Verified Customer
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02/08/2019
First Time.... Great Experience
I was referred to JAS from a friend and I can honestly say I was not disappointed. Especially appreciated the detail in which mechanical repairs were explained. Will def go back for future services and repairs.

EH
ELIZABETH H.
Jacksonville, FL
Acura TL
Verified Customer
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02/06/2019
Great Service
Japanese Auto Service is a very dependable, reliable and honest service provider. This is not just a repair shop, they take great pride in their work and ensuring that only the work needed is done. They are not parts changers hoping for a solution as I have found at some of the dealers and other repair shops. While at my recent service appt, I talked with another customer who had been taking their vehicles to this shop for over 20 years - that is another great testament to the quality work they do.