Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

540 Reviews

99% Would Recommend
Latest Review about 22 hours ago

Reviews


JM
JAIME M.
Jacksonville, FL
Honda Pilot
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/18/2019
Horrible experience
I took my car in to get checked out and to get a quote on repairs, after paying $56 for the diagnostic I picked up my Car Friday evening and when I did the VSA lights, and check engine lights were on and the car would start stalling out when it reached 3K RPM. I called 1st thing Monday to let them know of the issue and they said to bring it back in which I did that afternoon after work. They looked at it and said that they would have to charge another fee to be able to figure out why the car would stall at 3K RPM. I left and took my car to the Honda dealership where they looked at it and discovered the MAP sensor was unplugged within 5 minutes. Once plugged back in the VSA and check engine light went off and the car drove fine. I will not be going back and will be letting everyone I know about my experience, because they either did it on purpose to screw me over or they are incompetent.

SP
Stan P.
Jacksonville, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/20/2018
WATCH OUT!!! YOU HAVE BEEN WARNED !!
First, Dave tells me that I need a brake job, "right away" . After several attempts asking David to give me an estimate, which for some reason he never supplied. I decided to let him do the brake job. In the meantime, I did call the Toyota dealer for a ball park idea what I would be charged, around $230.00. When Dave said that the job was done, he charged me over $400.00. Almost double what the dealer's shop quoted. When I asked him why, he gave me some double talk about the dealer running a scam to entice new customers, right... Dave is very difficult to get in touch with, never returns calls and as I said, will not supply an estimate when requested. I won't be using this mechanic again.
David G. from Japanese Auto Specialist responded on 04/25/2018

Stan I have a time dated copy of the estimate provided to you and it is available reading or any one reading this to view. Dated 02/05/2018 and can prove your received it. Your vehicle arrived and your work was approved and performed 3 days later. I am not seeing any complaint from you on the performance of the brake work. I am reasonably sure all but the most inexperienced consumer knows better than to believe the bait and switch tactics from a local car dealer. the difference is your were told the truth by us up front and had  the work performed. I am at my shop 10 to 14 hours every day Monday through Friday over 200 customer come throug my doors every month you can reach me anytime you need to by Phone, Text, and email. Stan there are the people who stand in front of the forest and can only see the trees. I am absolutely you qualify for that statement. Stan I will continue to take care of those that can see the forest. With 45 years as Toyota tech there is know doubt in the mind of my intelligent customers minds my brake repair philosophy is sound. Stan we have a .002% re service rate on your brake repairs. given the fact the average deductible is up to almost $1000 today after an accident $400 dollars worth of brakes is a wise choice is my world. I only pray it is not you behind me when you need to panic stop after you have your next brake repair performed. Keep looking at the trees Stan Picus          


RN
RAYMOND N.
Jacksonville, FL
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2017
Japanese Specialist
Great Job and great Owner

AH
AMIR H.
Jacksonville, FL
Nissan Maxima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/27/2016
A
A

DS
DANEILLE S.
Callahan, FL
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2016
Honest and Reliable Service
David and team are above top notch with service and work ethic. I wouldn't take my vehicles anywhere else.

Verified Customer
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019
What's that noise?
The service at Japanese Auto Specialist is always thorough, professional, timely and reasonably priced.

BP
BLAKE P.
Lexus GX 460
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019
Love Japanese Auto Specialist
David is very knowledgable and honest. They do a great job with our Lexus.

Verified Customer
Atlantic Beach, FL
Toyota Prius c
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2019
Straight talk
Owner David is competent and good at communicating what needs to be done on a car.

JC
JEANNE C.
Jacksonville, FL
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019
Old Lady Review
Dave always tries to accommodate my schedule

IH
INGRID H.
Lexus SC 430
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019
Professional, reliable, high work ethics!
Every time over and over I am amazed what a great service!

SJ
SANDY J.
Jacksonville, FL
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2019
The best!
David is the best! He does awesome work for a great price and the service he provides is 10 stars!!

PH
PENG H.
Jacksonville, FL
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2019
We should treat JAS as a good friend other that a garage.
When you need help during emergency who can offer honest help is a good friend. Recent experience with David makes me to believe more JAS is the correct place to keep my cars in good shape. My wife uses our MDX for all the children's after school activities. If any day during the week it cannot drive it will bring a mess on our routine schedule. After my wife had a emergency brake check engine light came on. My wife knew the importance of the car and she called me immediately. I took a break from work and brought the car to David. David fully understood my situation and asked one of his staff to check my car in about 5 minutes as long as his work schedule permited. After a kind diagnosis he suggested there might be a gas pedal sensor loose which caused the engine check light on. He said he can secure the sensor and clear the code. If the light comes back again I need to replace the sensor. I was so appreciated he handled my car in timely manner. After this was all done I planned to pay the diagnosis fee. David waived the fee and treated this visit as a courtesy check. My wife was so happy the car can be back to normal so quickly. Therefore we will not worry about that it might break down on her way to send kids to after school activities. The problem never comes back again. Thank you so much for your kind work David.

CW
CAROL W.
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2019
After going to the Honda Dealership my son stopped in your shop for a quote.
I am so glad my son stopped in your shop and told me to make appointment for you all to fix my Honda Civic. I will not ever go to the dealership again. I appreciated David telling me that even though airbag alert was on it still dangerous so I needed to fix it. Love his knowledge and expertise. I will recommend Japanese Auto Specialists to everyone Thanks for taking care of my Honda Civic!

GR
GLORIA R.
Saint Augustine, FL
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019
Ten year review
I am always treated like a valuable customer. All work done quickly and efficiently. Never had a problem in 10 years. Wait room is clean and comfortable. Good people.

FC
FRED C.
Jacksonville, FL
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019
My usual good experience
As always in the past, David and his team do a great job at a fair price.

RL
RON and MICHELLE L.
Honda Ridgeline
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2019
Always honest and helpful.
David is always honest and helpful in deciding what to fix now and what I can save for and fix later. (My Honda Ridgeline is almost 14 years old).

Verified Customer
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019
Breakdown on way home from work
Car broke down on my way home from work. I called David, who was still open, and he said he could check it out. It only took half an hour to diagnose, and he got the car fixed the next day. Great service and a reasonable price.

SS
SHARON S.
Jacksonville, FL
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019
Best service in JACKSONVILLE!
Owner is "up front: with customers about repairs. If not needed he'll tell you. My problem was something I really didn't need and there was no charge for the diagnosis. Can't get better than that!

PH
PENG H.
Jacksonville, FL
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019
Honest and trustable place for your car
I have been known with David only couple years but I was truly impressed by his honesty and professional aspect in auto repair business. I have got repairs for my past visits for my AC and Powersteering system. Total satisfication with the job. Highly recommended.

CH
CORIE LYNN H.
Jacksonville, FL
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019
Great service as always!
David and his team always go above and beyond! Hands down, these guys get the importance of customer service. Many thanks, David!