Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

473 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


SP
Stan P.
Jacksonville, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/20/2018
WATCH OUT!!! YOU HAVE BEEN WARNED !!
First, Dave tells me that I need a brake job, "right away" . After several attempts asking David to give me an estimate, which for some reason he never supplied. I decided to let him do the brake job. In the meantime, I did call the Toyota dealer for a ball park idea what I would be charged, around $230.00. When Dave said that the job was done, he charged me over $400.00. Almost double what the dealer's shop quoted. When I asked him why, he gave me some double talk about the dealer running a scam to entice new customers, right... Dave is very difficult to get in touch with, never returns calls and as I said, will not supply an estimate when requested. I won't be using this mechanic again.
David G. from Japanese Auto Specialist responded on 04/25/2018

Stan I have a time dated copy of the estimate provided to you and it is available reading or any one reading this to view. Dated 02/05/2018 and can prove your received it. Your vehicle arrived and your work was approved and performed 3 days later. I am not seeing any complaint from you on the performance of the brake work. I am reasonably sure all but the most inexperienced consumer knows better than to believe the bait and switch tactics from a local car dealer. the difference is your were told the truth by us up front and had  the work performed. I am at my shop 10 to 14 hours every day Monday through Friday over 200 customer come throug my doors every month you can reach me anytime you need to by Phone, Text, and email. Stan there are the people who stand in front of the forest and can only see the trees. I am absolutely you qualify for that statement. Stan I will continue to take care of those that can see the forest. With 45 years as Toyota tech there is know doubt in the mind of my intelligent customers minds my brake repair philosophy is sound. Stan we have a .002% re service rate on your brake repairs. given the fact the average deductible is up to almost $1000 today after an accident $400 dollars worth of brakes is a wise choice is my world. I only pray it is not you behind me when you need to panic stop after you have your next brake repair performed. Keep looking at the trees Stan Picus          


RN
RAYMOND N.
Jacksonville, FL
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2017
Japanese Specialist
Great Job and great Owner

AH
AMIR H.
Jacksonville, FL
Nissan Maxima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/27/2016
A
A

DS
DANEILLE S.
Callahan, FL
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2016
Honest and Reliable Service
David and team are above top notch with service and work ethic. I wouldn't take my vehicles anywhere else.

DL
DAVID L.
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019
1st Service/Maintenance/Repair Visit
David and his staff were professional, communicative, and thorough in diagnosis, service and repair. Work was
done in a timely fashion and updates were readily available. Very positive first experience. Not to mention
the place looks like it ought to look. Not like the surgical suite at the dealerships, but clean and able where it
counts.

LG
LENORA G.
Jacksonville, FL
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019
Awesome
Mr Dave and his team is awesome and very professional they care about your vehicle and customers.

Verified Customer
Lexus GS 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019
Always Satisfied Lexus Owner
You can't beat fast quality service when dealing with one's vehicle. I feel very comfortable in that my car will be repaired right the first time. As a woman, I have always feared taking my car to be serviced. At Japanese Specialists, that fear is removed. David provides a full detailed analysis of what is needed vs. recommended for my vehicle. Thank you for always doing a great job.

IB
IVETTE B.
Orange Park, FL
Mazda CX-7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019
First Time.... Great Experience
I was referred to JAS from a friend and I can honestly say I was not disappointed. Especially appreciated the detail in which mechanical repairs were explained. Will def go back for future services and repairs.

EH
ELIZABETH H.
Jacksonville, FL
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019
Great Service
Japanese Auto Service is a very dependable, reliable and honest service provider. This is not just a repair shop, they take great pride in their work and ensuring that only the work needed is done. They are not parts changers hoping for a solution as I have found at some of the dealers and other repair shops. While at my recent service appt, I talked with another customer who had been taking their vehicles to this shop for over 20 years - that is another great testament to the quality work they do.

JM
JOSHUA M.
Kingsland, GA
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019
Great No B.S. service
It’s so hard to find a repair shop to give it to you straight and not give you unneeded work. It’s also hard to find a shop that actually does what they say they are doing. David gave excellent customer service and is very knowledgeable and helpful. My vehicle was ready when they said it would be which is always great and they used actual Acura parts which was a big selling point for me. Timely service, quality parts and very reasonably priced!! What more can you ask?

GA
GUY A.
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2019
great service without all the trimmings.
On-Time Service, reasonable fees, and work done by knowledgeable mechanics.

SS
SHARON S.
Jacksonville, FL
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019
Best automotive repair shop for Japanese vehicles!
Prompt appointments, service explained in detail. Friendly owner, very honest. You can't go wrong.

AA
ADRIAN A.
Jacksonville, FL
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019
They are true professionals
They do a very good job on all repairs, which they guarantee, and in the minimum amount of time. They tell you up front what needs to be done and how much it will cost so you can budget for the repairs. I have been using this company for 25 years and have no complaints about any of their work.

DM
DENISE M.
Jacksonville Beach, FL
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019
Scheduled Maintenance
The work was completed on time and on estimate. Communication was excellent

DS
DANEILLE S.
Callahan, FL
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
JAS is excellent partner in vehicle maint/repair
David and team stand by their work. Never had a bad experience. We have four vehicles maintained by JAS. Proud to always promote them due to excellent long term partnership with our vehicles maintenance and repairs.

LH
LAWRENCE E. H.
Ponte Vedra Beach, FL
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
120,000 checkup
I always feel confident that David and his team do what is needed and do it well.

SQ
SUSAN Q.
Jacksonville, FL
Lexus RX 330
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
Trusted & Reliable
David once again has kept my 2006 RX330 in top notch condition. 285,000 & still wonderful! Had an issue with my power steering hoses needing replacement and he & his team quickly took care of it along with some other minor maintenance. Thank you so much as always!

JR
JOHN R.
Jacksonville, FL
Lexus ES 300 Luxury Sport Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2019
Brought in 98 Lexus with heavy gas smell
They scheduled an appointment and were ready to analyze the root cause of the issue. After finding the issue, they said they had to drop the gas tank to replace the hose......looks like they went thru the back seat.....they found the correct replacement hose and let me know both the estimate and root cause was the Ethanol eating the rubber, I am a decent mechanic and never thought about all the cars on the road up to 2005 were designed before the Corn-Ethanol was invented and the rubbers and seals are being eaten by to Corn-Ethanol........only was to slow it down is but the expensive Ethanol free fuel....cheaper than these repairs fore sure.
This shop listens and cares about the customers.......i will go back thee for sure

JM
JOHN M.
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018
The best customer service
We picked this shop because of the great reviews and I am glad we did! They were very accommodating, honest, knowledgeable, and quick to order parts and get our Prius running again. Highly recommend to owners of Japanese vehicles!

PK
PETER K.
Jacksonville, FL
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2018
2003 Honda Accord with bad starter.
My 2003 Honda Accord with about 75K miles would not start. The service personnel at Japanese Auto Specialist checked and rechecked the starter as the issue was intermittent. Once they were certain the starter needed replacement they advised me to replace the starter. The quoted price was the exact out the door price. The installed starter had an unknown issue as it started fine half the time and made loud noises the other half. I advised Japanese Auto Specialists about the issue and they had me bring it in immediately and they replaced the starter without additional charge. As usual, they provided excellent service and backed their warranty 100%.