Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

490 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


JM
JAIME M.
Jacksonville, FL
Honda Pilot
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/18/2019
Horrible experience
I took my car in to get checked out and to get a quote on repairs, after paying $56 for the diagnostic I picked up my Car Friday evening and when I did the VSA lights, and check engine lights were on and the car would start stalling out when it reached 3K RPM. I called 1st thing Monday to let them know of the issue and they said to bring it back in which I did that afternoon after work. They looked at it and said that they would have to charge another fee to be able to figure out why the car would stall at 3K RPM. I left and took my car to the Honda dealership where they looked at it and discovered the MAP sensor was unplugged within 5 minutes. Once plugged back in the VSA and check engine light went off and the car drove fine. I will not be going back and will be letting everyone I know about my experience, because they either did it on purpose to screw me over or they are incompetent.

SP
Stan P.
Jacksonville, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/20/2018
WATCH OUT!!! YOU HAVE BEEN WARNED !!
First, Dave tells me that I need a brake job, "right away" . After several attempts asking David to give me an estimate, which for some reason he never supplied. I decided to let him do the brake job. In the meantime, I did call the Toyota dealer for a ball park idea what I would be charged, around $230.00. When Dave said that the job was done, he charged me over $400.00. Almost double what the dealer's shop quoted. When I asked him why, he gave me some double talk about the dealer running a scam to entice new customers, right... Dave is very difficult to get in touch with, never returns calls and as I said, will not supply an estimate when requested. I won't be using this mechanic again.
David G. from Japanese Auto Specialist responded on 04/25/2018

Stan I have a time dated copy of the estimate provided to you and it is available reading or any one reading this to view. Dated 02/05/2018 and can prove your received it. Your vehicle arrived and your work was approved and performed 3 days later. I am not seeing any complaint from you on the performance of the brake work. I am reasonably sure all but the most inexperienced consumer knows better than to believe the bait and switch tactics from a local car dealer. the difference is your were told the truth by us up front and had  the work performed. I am at my shop 10 to 14 hours every day Monday through Friday over 200 customer come throug my doors every month you can reach me anytime you need to by Phone, Text, and email. Stan there are the people who stand in front of the forest and can only see the trees. I am absolutely you qualify for that statement. Stan I will continue to take care of those that can see the forest. With 45 years as Toyota tech there is know doubt in the mind of my intelligent customers minds my brake repair philosophy is sound. Stan we have a .002% re service rate on your brake repairs. given the fact the average deductible is up to almost $1000 today after an accident $400 dollars worth of brakes is a wise choice is my world. I only pray it is not you behind me when you need to panic stop after you have your next brake repair performed. Keep looking at the trees Stan Picus          


RN
RAYMOND N.
Jacksonville, FL
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2017
Japanese Specialist
Great Job and great Owner

AH
AMIR H.
Jacksonville, FL
Nissan Maxima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/27/2016
A
A

DS
DANEILLE S.
Callahan, FL
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2016
Honest and Reliable Service
David and team are above top notch with service and work ethic. I wouldn't take my vehicles anywhere else.

LG
LENORA G.
Jacksonville, FL
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019
Great work.
Like I have said before very professional and customer services. David explains everything to you about your vehicle.

KL
KEN L.
Jacksonville, FL
Lexus SC 430
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019
Great service and honest advice
Great people, great service, honesty, great advice.

FB
FRANCIS B.
Jacksonville, FL
Toyota Prius
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2019
Toyota Prius 80000 mile service
Thorough inspection done and the estimates were pretty close to the actual cost. No problems with the car so far.

There is one thing that I would like to mention though, when I picked up the car, there were 2 long cracks in the windshield that weren't there before. Looks like they started from bottom of the glass under the windshield wiper. Luckily my insurance paid for with no charge.

My suggestion is to do a thorough exam of the car before and after service to spot any damage that might have been done during the time the car is at the shop.

GC
GREG C.
Jacksonville, FL
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019
How do you get better and better
For 20 years I have brought my cars to you and the service is outstanding but your knowledge just amazes me more and more thank you for keeping on the road

KN
Ken N.
Ponte Vedra Beach, FL
Toyota Land Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Service
Ken said the staff do good work.
This review was collected via phone interview by Customer Research Inc.

PS
Peterson S.
Florida
Lexus RX 400h
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019 Category: Service
Peterson said the employees were honest. They were consistent. They provided accurate service.
This review was collected via phone interview by Customer Research Inc.

DK
DAVID and CATHY K.
Jacksonville, FL
Kia Sephia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019
Saved me from a potential disaster
I took my car in for a regular oil change and service. Japanese Auto always does a complete and thorough check on my low mileage, 68,000, but old model car, a, 2001 KIA. They discovered that my tires, though looking good with deep tread, were cracked and needed replacement.
They also discovered a fuel leak that could have resulted in a serious fire. Thank goodness they were deligent in tracing the location of the gas leak and were able to secure the replacement part to fix this problem. I have been taking my car there for service and any necessary repairs for almost 20 years. They have enabled me to keep my car running smoothly and safely. You can make an appointment and be sure they will also give you honest, reliable, and excellent service.

BM
BRUCE and SUSAN M.
Jacksonville, FL
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019
David
David's dedication to excellence is the cornerstone of his business.
He is always a pleasure to work with no matter how busy he may be.
When David tells you that your car needs a particular service, you will know no exactly what to expect and why it's important. There are no hidden costs...ever!

Thank you David for over 25 years of caring for my cars!

Verified Customer
Jacksonville, FL
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019
The Prius Whisperer
J.A.S. provides a very thorough diagnosis of my vehicle which has >230k miles. They provide excellent service and objective guidance on what repairs are most important. I believe J.A.S. is sensitive to the financial concerns of their customers and I appreciate that.

TS
THOMAS S.
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019
Knowledge
Very courteous staff and extremely knowledgeable on Japanese automotive products with fair pricing and no hidden fees or surprises.

JC
JEANNE C.
Jacksonville, FL
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019
friendly, helpful owner
I have been taking my Prius to Dave because I trust him.

JB
JUDY B.
Jacksonville, FL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019
Always a learning experience from David.
Aftet David’s review of my tires, he even told me where to go to find a tire that was a better match that would not throw off the other 3.

CP
CONNIE P.
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019
Excellent service
Japanese Auto Specialist is one of the most experienced, trained and conscientious auto repair shop I have ever been to...
They are honest and take pride in their work… They provide excellent customer service ...

GB
GEORGE B.
Jacksonville, FL
Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019
Oil. Change
David knows what is required to keep your car operating efficiently and at a reasonable cost. If he doen’t Have the answere to the maintenance issue he knows how to find the answer.

KK
KAREN K.
Jacksonville, FL
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019
Trusted Service As Always
David took care of the maintenance concerns and diagnosed a problem I had described. It will be taken care of in a separate appointment since I needed my vehicle back. My 22 yr old 4Runner will last another 22 yrs if David promises he won't retire!