Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

520 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


HO
Helen O.
Fairfax, VA
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/03/2018 Category: Service
Helen said she recommends the business.
This review was collected via phone interview by Customer Research Inc.

DM
David M.
Fairfax, VA
Dodge Dart
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2018 Category: Service
David said it was a great and pleasant experience. The staff provided excellent service and the guys were very nice to him.
This review was collected via phone interview by Customer Research Inc.

AJ
ALLEN J.
Sterling, VA
Volkswagen Touareg
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2018
VA Inspection
Getting an inspection should be easy. Even for a car with about 140k, the inspection is a basic "everything works" kind of test; headlights, various running lights, horn, brakes, tires, etc. There should never be a surprise or major issue, because for someone who gets their car serviced regularly, the mechanic should be keeping the owner up to date. In this case, Brian observed "a couple of issue that probably will need to be addressed in the next year". That is the kind of heads-up communication I appreciate. Nothing right now, but put brakes on the list (I knew that - getting 140k out of an original set of brakes is pretty good), and watch the rock-strikes to ensure none get bigger (with the massive amount of construction happening in around here - I have picked up a couple of 'stars' on my windshield). In and out quickly, first thing in the morning, without incident. I like that!

BM
BRAD M.
Centreville, VA
Acura TSX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018
The best decision you will make
If you prefer honesty and integrity, as well as customer service, reliability, and timeliness, over all other things in any transaction, then why even consider going anywhere else? Not to mention they keep an online profile of your vehicles to help you keep track of things.

AS
Andy S.
Reston, VA
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018 Category: Service
Andy said O.J. and the staff were very kind, open, and honest. O.J. even gave her a follow up call to make sure she was satisfied.
This review was collected via phone interview by Customer Research Inc.

RM
Ryan M.
Centreville, VA
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2018 Category: Service
Ryan said he likes the counter person, he is very nice. He had a good experience.
This review was collected via phone interview by Customer Research Inc.

HS
HABIB S.
Centreville, VA
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2018
Great
Good mechanics and reliable service. I bring all my cars here. You can count on Brian and the team.

MC
MILTON C.
Centreville, VA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2018
Great customer service as well as very knowledgeable team!
From the initial call to get my vehicle repaired all the staff were nothing short of great! I got a detailed report of what was to be performed on the vehicle to make sure I was satisfied with their findings. I also got frequent updates on everything that was happening during the process making me feel very at ease. I even had to leave my vehicle a couple days extra to take care of personal issues and was told that it would not be a problem to do so. The whole process was flawless and would highly recommend this facility to anyone looking for help with their vehicle needs. Thank you again to My Dad's Automotive team for a their efforts and hard work!

SB
Steve B.
Chantilly, VA
Lexus RX 450h
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2018 Category: Service
Steve said he couldn't have asked for more of this business. The staff exceeded his expectations.
This review was collected via phone interview by Customer Research Inc.

WC
Won C.
Fairfax, VA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2018 Category: Service
Won said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

OF
ORLANDO F.
Fairfax, VA
Acura RLX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2018
Great as alwas
As usual, last minute for me and did not have a lot of time, but work was done in a timely manner and with the quality expected. thanks Brian & team.

KA
Kadi A.
Fairfax, VA
BMW 325i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2018 Category: Service
Kadi said she was originally given a quote of $900, but the staff found a way to cut it down by $400.
This review was collected via phone interview by Customer Research Inc.

JC
JEFF C.
Ashburn, VA
Cadillac CTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2018
Great staff and service
Took my car in to get inspection, great clean shop with staff that know their stuff. Would recommend to any friends and family, will be taking all my cars back their for maintenance and service.

MH
Maria H.
Reston, VA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2018 Category: Service
Maria said the business has been great every time she has been there.
This review was collected via phone interview by Customer Research Inc.

KW
Kelly W.
Sterling, VA
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018 Category: Service
Kelly said her experience was positive and the communication was great. She said the staff work quickly. They are honest and wonderful.
This review was collected via phone interview by Customer Research Inc.

BH
Brett H.
Centreville, VA
INFINITI G37 Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2018 Category: Service
Brett said the service was good.
This review was collected via phone interview by Customer Research Inc.

TM
Tracy M.
Madison, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2018
Excellent Customer Service!!
I took my car in a couple of weeks ago to replace a wheel bearing and got new tires. OJ helped me out with my car and even helped me set up a rental and drove me over to Enterprise even though it was only a short walk. The entire process was seamless and very stress free! The repairs were done in one day and everything was very affordable! My Dad's even followed up after the repairs to make sure everything was to my satisfaction. The customer service was excellent, won't take my car anywhere else but My Dad's from now on!

JR
Jill R.
Clifton, VA
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2018 Category: Service
Jill said the business is always good about being super clear about what is going on. They seem very knowledgeable when they talk to her. They explain things in a way that is easy to understand, and overall she enjoys her experience with them.
This review was collected via phone interview by Customer Research Inc.

AJ
ALLEN J.
Sterling, VA
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2018
It makes inspections tolerable
I called My Dad's at 8am looking for an inspection after 9:30am. OJ slotted me in by 10:30am. I got there and he was on the phone - checking parts distributors and scheduling clients. Still he took a second to say Hi. He even remembered my name! Suddenly My Dad's Automotive felt like the "Cheers" bar, where (singing) "everyone knows your name . . . ". Okay, not really, but it is nice to be remembered. Then the most amazing thing happened. I was settling into Facebook on my phone (okay, no haters - you do it too!!) when movement in the parking lot catches my eye. Before I even have time to register what is happening, OJ is out of his chair and is opening the door for a guy in a wheelchair. Before the guy knocked, before he signaled his intention to enter, before he even got there! That kind of "I am on top of this!" attitude and activity is why I go to My Dad's Automotive. :-) Somehow I think OJ took his natural talent and, probably because of Stefanie's training, managed to get this whole "front office" thing down pat. Yeah, 5 Stars.

KP
KATE P.
Centreville, VA
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2018
Great service!
Honest and reliable service as always. We will continue to bring our vehicles here and would recommend MyDads to everyone. Thank you!

Displaying Review 161 - 180 of 520 in total