Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

542 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


MB
Melissa B.
Centreville, VA
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/21/2019
Bad customer service
I will never go to My Dad's Automotive again. Brian, the owner, does great work and I have gone to him previously, but the woman who runs the business side of things is rude and unprofessional. I brought my car in and Brian gave me a list of things to repair. One of the items was under warranty at another shop, so I discussed it with Brian and he told me that the diagnostic fee would be applied to the repair work when I came back in. I took the car to get the one warranty item fixed and made an appointment to bring my car back to My Dad's a few days later to get the rest of the work done. When I tried to confirm that the diagnostic fee was still going to be applied, as Brian & I had discussed, the nasty woman refused to honor the agreement and wouldn't even let me speak to Brian. I was appalled by how rude she was to a returning customer. I was about to give them $1600 for repair work, but since she refused to credit the $122, agreed to credit, I canceled the appointment. If I can't trust the word of the owner on a transaction, then I can't trust them with my car. Customer service is not important at this shop, unfortunately.

PJ
Pegsy J.
Herndon, VA
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2016 Category: Service
Peggy said the staff was friendly, they made her comfortable, and they explained the problem with her vehicle. She also said the prices were competitive.
This review was collected via phone interview by Customer Research Inc.

VR
Victor R.
Centreville, VA
Honda CR-V
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/20/2016 Category: Service
Victor said this business did an alignment on his vehicle and it is still off on the alignment. He took it back and they gave him the runaround. He will never go back to this business. He will not recommend them for reasons already stated.
This review was collected via phone interview by Customer Research Inc.
The Team a., Owner from My Dad's Automotive responded on 04/21/2016

Victor I'm sorry that you feel this way. I thought I explained to you the reasons why I believe your car is pulling to the right. The camber and caster are not adjustable angles on your Honda CRV. And An alignment does not include replacement of bent or worn suspension parts.

Brian Mosholder
Owner

703-378-0218
https://www.mydadsva.com

GT
GEORGE T.
Fairfax, VA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019
The best auto repair shop in Northern Virginia
Recently, I had a front tire leak repaired, which was done in record time with a very reasonable charge. Prior to that, my 1994 Volvo 850 was brought back to life by Brian the owner. Not only is he honest, he doesn't overcharge. There is no BS from him. He is an all-round competent auto mechanic. My conclusion, from my close to 40 years of living in Northern Virginia, if My Dad's Automotive can't repair or install anything correctly, no other auto repair shop can. Having My Dad's Automotive to handle all the needs of my cars is like having a good friend in life, indispensable.

JB
JOHN B.
Fairfax, VA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019
This firm is attentive and honest and very pleasant.
The staff helped immensely with a late call and my visit to have my new car checked out.

Verified Customer
Gainesville, VA
Audi Q7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019
fixed the unfixable.
great mechanics and service. Found the issues causing several check engine kights and got the car back in the road!

MP
MARIE P.
Catharpin, VA
Ford Explorer
Verified Customer
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07/15/2019
Extremely Efficient
Dad's Automotive got me in and out. This is great for working people, which sets them apart from other automotive repair shops. I will continue to go there and recommend them highly.

SM
Shari M.
Virginia
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Shari said she was very pleased with the service she received at the business.
This review was collected via phone interview by Customer Research Inc.

KM
Kyle M.
Fairfax, VA
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Kyle said the customer service was excellent and the staff did a good job. The air condition fluctuates and will be taking the vehicle back for them to check it out.
This review was collected via phone interview by Customer Research Inc.

SP
SONG P.
Centreville, VA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019
Terrific service! Jeep runs great!
Again, Brian hit it out-of-the-park and well worth its wait and costs. Jeep runs as smooth as the day I drove it off the lot 6 years ago. The honesty and trustworthiness of required repairs and maintenance vs dealer's trying to pad their P&L makes doing business with Dad's enjoyable and provides comfort you're not being raked-over-the-coals.

MK
MAX K.
Centreville, VA
Acura TLX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2019
Brian the Owner is Next Level Amazing! Great Work & even better Customer Service.
Great shop! I've been in VA. for 5 years and have went to My Dad's Automotive since.
Great place, I wouldn't go anywhere else.
My Vehicles love me for it!
Brian is Top notch in every way!
😀

SS
SANDY S.
Centreville, VA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2019
We LOVE this Company! Sandy
We discovered this company a few months ago & are very, very grateful & happy that we did. We were immediately greeted and welcomed the first day we walked into the door. Actually, it started with the first phone call I made to get answers to my questions.
I was treated by a friendly & polite man; he was the owner. He treated me with respect & spoke honestly about questions & concerns I had about my car- regardless that I was a FEMALE. Since that time, I became a repeat customer because I learned
the Owner, the mechanics are VERY knowledgably, Professional & Customer Service Oriented. They do not "Rip you Off." They will let you know what's needed or not. They are Honest and due honest, good work. They DO NOT over charge you. I will continue to have this company service my two cars.

BH
BRYAN H.
Aldie, VA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2019
Honda Odyssey
Brian and his team are awesome! I wouldn’t go anywhere else!

JB
JOHN B.
Fairfax, VA
Audi S8
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019
This firm is attentive and honest and very pleasant.
I have great confidence in any service I have done. It is done in a timely manner.

The next question is about recommending My Dad's to a friend and I already have!

Verified Customer
Sterling, VA
Jeep Commander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019
Huge help and money saver
We brought our newly purchased (used) Jeep in. They found a few issues with it that should have been addressed by the dealership. They were completely honest and recommended we go back to the dealership and have them fix it. Brian even educated us on the parts and showed us what to look for. We felt fully prepared to negotiate with the dealership about the issues. These guys are honest and trustworthy!

BH
BRYAN H.
Aldie, VA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2019
Awesome!!!
Brian and the boys are great! They always take care of all my family's vehicles and they are honest about what needs to be done and what can wait until the next visit.

Thanks guys!!

Bryan

PH
Peggy H.
Clifton, VA
Chevrolet Cavalier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Peggy said the business did good work. They were very honest, straightforward, and detailed on their assessment. They didn't do anything unnecessary and they didn't push for services to get done.
This review was collected via phone interview by Customer Research Inc.

LO
Laurie O.
Fairfax Station, VA
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Laurie said the staff is super friendly. They got her vehicle in at the last minute for an inspection on a holiday and had it done in an hour. She has been there several times and had a great experience.
This review was collected via phone interview by Customer Research Inc.

PB
PETER B.
Centreville, VA
Porsche Boxster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019
Excellent work !
Excellent service and communication before the appointment and excellent communication while vehicle is in for service.

KF
KEITH F.
Centreville, VA
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019
Always Done Correctly, Always On Time, Always A Good Price!
I keep coming back to My Dad's for these reasons: When I drop my car off, I know that the work will be done correctly -- no forgotten gaskets, missing screws or the like that I've encountered at the dealership's shop. When I drop it off, I know that I can expect my car back when promised -- or earlier! And My Dad's charges a fair rate for excellent service -- they always do a little bit more than expected and touch up small things that need doing. These guys have been my "Go To" mechanic since I found them, and I will continue to patronize them in the future, as well as pass the word on to anyone who listens -- this is a top-notch auto repair firm!

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