Beneficial Automotive


Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

310 Reviews

99% Would Recommend
Latest Review 3 days ago
Terril D. on 09/25/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"They don't work on anything older than a 1994."
I don't understand how do you consider yourself to be a automotive shop that has limitations to what you work on. It's a 1989 Chevrolet the year should be irrelevant. It's a beautiful car in mint condition all I needed was the fuel pump replaced and they recommended me to someone else.So I would recommend that this is information that should add to their website.Would like to say thanks! for the experience and have a blessed day
Service Date: 09/25/2017
Review Created: 09/25/2017 09:23 AM
The Beneficial A. at Beneficial Automotive responded on 09/25/2017

I am sorry that we were unable to help you with your car issues.  In the times we are in today there is a big difference in newer vehicles than in older models.  
Our technicians are trained and skilled at meeting the needs of the newer vehicles.  
Because of the skill set of our technicians, this is why we felt like you were better off at another automotive shop to meet your needs.  
I am sure you can agree that just due the fact our technicians were not able to meet your needs this time is in no way reflective of a 1 star review when you were not able to experience our top notch service.  However, we would be happy to exceed your expectations should a need arise with a vehicle built within the last 20 years.  

Teresa C. on 01/17/2017
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"engine and tire symbol"
I took my car in and was out shortly. They took care of the problems and recommended for me to get new tires, so I went to the place where they suggested and bought 2 new tires which 2 more will be bought shortly. Thanks again Beneficial for making me comfortable with my car's condition...I so appreciate the professionalism and honesty..Theresa
Vehicle: Chevrolet Sonic
Service Date: 01/12/2017
Review Created: 01/17/2017 07:55 PM
Tyler S. on 09/22/2016
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"Diagnosed vehicle, but would not put diagnostic cost toward repairs"
I took in my car to get new brakes and have it checked out. They informed me of several issues with the car. I took a couple day to make a decision on repairs. When I decided to get most of them fixed, they informed me in a not so friendly manner that they would not put the cost of diagnosing the repairs toward the repairs cost. So I took my business elsewhere.
Vehicle: Buick Enclave
Service Date: 09/09/2016
Review Created: 09/22/2016 11:04 AM
The Beneficial A. at Beneficial Automotive responded on 09/22/2016

We are sorry to hear you were not happy with our services.  We did provide you an extensive diagnosis of problems with your vehicle and then gave you the extra time to decide on what you wanted to do.  However, it was your decision to not have repairs done and you discussed selling the vehicle. Therefore, there were no repairs to "put the cost of diagnosis toward".  
Every customer is informed prior to leaving the vehicle that there is a diagnosis fee for the technicians time and effort, if repairs are not made while the vehicle is in our shop.
We hope in the future you can find a repair facility that meets your needs.

Monty W. on 01/11/2018
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"Got it fixed"
Donnie was able to diagnose the problem and fix it, and also calibrated a tire sensor without asking. Repeat customer. He assessed this vehicle before I bought it, and gave me a thorough and detailed list of possible issues.
Vehicle: Chevrolet Silverado 1500
Service Date: 01/05/2018
Review Created: 01/11/2018 10:19 PM
Steven L. on 07/25/2017
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"Dash board light's"
Very knowledgeable and efficient,
I had no appointment and they squeezed me in.
Vehicle: Mercury Sable
Service Date: 07/24/2017
Review Created: 07/25/2017 03:10 AM
Susan W. on 06/07/2017
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"Review "
I was very happy with my repair. A dealership told me I needed new a/c hoses, etc and their quote was over $600. Beneficial could not find a leak in my system, they recharged my a/c, and everything has been fine since. The only thing I wasn't happy about was the lady who answers the phone and works at the front desk was sarcastic with me; it was rude and unnecessary. Thank you for being honest about my repair needs!
Vehicle: Hyundai Santa Fe
Service Date: 06/05/2017
Review Created: 06/07/2017 05:41 PM
Jerry C. on 03/30/2017
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"Quick and reliable."
Beneficial does great work and gets the job done quickly. I highly recommend them.
Vehicle: GMC Yukon XL
Service Date: 03/28/2017
Review Created: 03/30/2017 07:55 AM
Adam R. on 01/12/2017
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"Good"
They did a good job
Vehicle: Dodge Pickup
Service Date: 01/11/2017
Review Created: 01/12/2017 07:25 AM
Kevin J. on 08/30/2016
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"GOOD WORK"
THE WORK TO OUR VEHICLE WAS DONE WELL AND IN A TIMELY MANNER.
Vehicle: Nissan Murano
Service Date: 08/19/2016
Review Created: 08/30/2016 12:40 PM
Gary F. on 03/02/2016
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"Oil Shower"
First and most important you have looked out for us keeping our cars in good shape and giving advice. You've taken the time to diagnose and even remedy problems without charging us anything. When I found the oil puddle in my garage and found the oil cap left off by one of your mechanics, I took no chances and had my car towed in following the driver for extra care. I spent time cleaning up the oil and all together invested 2 hours on this endeavor. Beyond this I had to take my car for undercarriage wash because their was still some oil dripping from the engine. I just felt like a little more could have been done or just offered to compensate me for my time and money invested in getting all this done.
Vehicle: Nissan Rogue
Service Date: 02/18/2016
Review Created: 03/02/2016 04:57 PM
The Beneficial A. at Beneficial Automotive responded on 03/03/2016

We sincerely apologize for all the problems at your service.  Just know that we always "have your back" and will continue to take care of all of our customers' needs.

Ron Y. on 02/11/2016
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Ron said he was well satisfied with the service provided by this business but he was surprised by how expensive it was.
Vehicle: Chevrolet S10 Pickup
Category: Service
Service Date: 01/12/2016
Review Created: 02/11/2016
This review was collected via phone interview by Customer Research Inc.
Marvin L. on 01/26/2016
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Marvin said he is generally pleased with this business, but after this visit, his wife is saying the transmission is slipping and not acting right. He drove the vehicle himself and did not notice it, but she is insistent there is a problem. He is unsure if this was due to the service of the business or not.
Vehicle: Infiniti FX35
Category: Service
Service Date: 01/07/2016
Review Created: 01/26/2016
This review was collected via phone interview by Customer Research Inc.
Armando R. on 01/26/2016
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Armando said this business did not have all the parts that were needed for his service.
Vehicle: Acura MDX
Category: Service
Service Date: 12/31/2015
Review Created: 01/26/2016
This review was collected via phone interview by Customer Research Inc.
Harry S. on 01/18/2018
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"BAM is the BEST!"
Always excellent service. I will not take my vehicles anywhere else.
Vehicle: Ford Explorer
Service Date: 01/17/2018
Review Created: 01/18/2018 09:59 AM
Randy M. on 01/16/2018
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"Reliable, reasonable, and responsive "
I have complete faith and confidence with their diagnostics of the problems and repairs they have performed on all of our family vehicles. The repairs have been of the highest quality and they have on several occasions let me know when a repair wasn't required or it was a much simpler fix than I had initially thought it would be. Always friendly and honest. Definitely I highly recommend Beneficial for all your automotive repairs!!!
Vehicle: Toyota Camry
Service Date: 01/15/2018
Review Created: 01/16/2018 04:20 PM
Jimi F. on 01/16/2018
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"Just what I needed!"
We have all had that sinking feeling when leaving a repair shop that we just paid too much for more work than we needed. Not the case at Beneficial. They will absolutely provide excellent service for what you need at a reasonable price, no more, no less. You get just what you needed!
Vehicle: Chevrolet Tahoe
Service Date: 01/12/2018
Review Created: 01/16/2018 04:43 AM
Mike R. on 01/12/2018
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"Oil Change"
No problems. Was taken care of immediately.
Vehicle: Saturn L300
Service Date: 01/11/2018
Review Created: 01/12/2018 10:35 AM
Travis P. on 01/10/2018
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"Like Family"
I have been bring my Honda to Beneficial for a couple of years now. Its a 1998 Honda Passport parts are limited they always find a way to make it work. That's the first car I bought new its like my baby, and they treat her like she is. :)
Vehicle: Honda Passport
Service Date: 01/08/2018
Review Created: 01/10/2018 08:16 AM
Andrew N. on 12/21/2017
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"Clutch repair "
Great friendly service, in quick turn around and affordable price. Thank you.
Vehicle: Scion tC
Service Date: 12/20/2017
Review Created: 12/21/2017 02:03 PM
Jerry B. on 12/12/2017
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"Mechanical Diagnosis"
Honesty, courtesy, efficiency, and accessibility, reasonable pricing are reasons I most like Beneficial. Their waiting area is clean and comfortable. Scheduling is easy and wait times are reasonable. The staff are knowledgeable and skilled. I eagerly recommend Beneficial Automotive.
Vehicle: Scion tC
Service Date: 12/08/2017
Review Created: 12/12/2017 04:01 AM
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