I am sorry that we were unable to help you with your car issues. In the times we are in today there is a big difference in newer vehicles than in older models.
Our technicians are trained and skilled at meeting the needs of the newer vehicles.
Because of the skill set of our technicians, this is why we felt like you were better off at another automotive shop to meet your needs.
I am sure you can agree that just due the fact our technicians were not able to meet your needs this time is in no way reflective of a 1 star review when you were not able to experience our top notch service. However, we would be happy to exceed your expectations should a need arise with a vehicle built within the last 20 years.
We are sorry to hear you were not happy with our services. We did provide you an extensive diagnosis of problems with your vehicle and then gave you the extra time to decide on what you wanted to do. However, it was your decision to not have repairs done and you discussed selling the vehicle. Therefore, there were no repairs to "put the cost of diagnosis toward".
Every customer is informed prior to leaving the vehicle that there is a diagnosis fee for the technicians time and effort, if repairs are not made while the vehicle is in our shop.
We hope in the future you can find a repair facility that meets your needs.
We sincerely apologize for all the problems at your service. Just know that we always "have your back" and will continue to take care of all of our customers' needs.
Thank you for all your wonderful praise on our level of workmanship. We do strive to perform top notch services.
As far as a discount for military families, we are happy to say that we offer discounts on our services to everyone with the coupons on our website and various print sources. These are readily available. Thank you for your service and your continued support of our business.