Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

778 Reviews

ReScore Reviews™ (7)

ReScore
Overall Rating 4.85714/5Overall Rating 4.85714/5Overall Rating 4.85714/5Overall Rating 4.85714/5rating 4.85714
Original
Overall Rating 2.14286/5Overall Rating 2.14286/5rating 2.14286rating 2.14286rating 2.14286
95% Would Recommend
100% Business Response
Latest Review 3 months ago

Reviews


ES
Edwin S.
San Rafael, CA
2010 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Hyundai of Petaluma
I will not be returning because this location has closed.

Verified Customer
Petaluma, CA
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
NICK & BRYAN - EXCELLENCE IN SERVICE!!!!!!!!
Since Nick has been the service manager for the Petaluma Hyundai location, I kept returning as a very satisfied customer due to his leadership and team always providing excellent and transparent service without hidden agendas.

I recently learned this location is closing shop and will no longer be providing service to the regular customers. It was disappointing and upsetting to hear as Nick and his team kept me coming back for service instead of looking elsewhere. Further, the lack of communication and transparency to regular customer informing them as such is disrespectful.

It’d be difficult to make recommendation to others, when the “heart” of returning were the staff that worked there.

Verified Customer
Petaluma, CA
2009 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Hyundai of Petaluma Service Dept.
The service adviser was helpful and courteous even though delivering bad news about needed repairs.

Each visit to this dealer service department over the last two years has been positive. My initial rating was tainted by my disappointment about the cost of the needed repairs and not the adviser.

Thanks Bryan and Nick for the followup.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/22/2019 Category: Service
Petaluma Hyundai service
The Petaluma Hyundai service group meet an owner's expectations.

However the surprise report that my 2009 Azera @ 62,600 miles needs new upper and lower control arms on both left and right wheels which they said is not covered by warranty was a disappointing report. Quoted at $2,200.00 (roughly halve the trade-in value stunned me.

Just two years ago both front axles were replaced under warranty. Note I drive mostly around town or on the freeway and as a senior citizen I am a reasonable driver. Apparently Korean steel has been recycled too many times or the process is faulty.

My last car, a Lexus LS400, at 100,000 needed struts but that is reasonable. Japanese steel must be of a better grade.

Cannot see myself owning another Hyundai after this experience. Now, do I pay half the trade-in value for repairs and pray no other expensive components go bad?
NICHOLAS D G. from Hyundai of Petaluma responded on 03/25/2019

Thank you for taking the time to provide us with your feedback. I would like to go over some options for you regarding your lower control arm repairs. I'll be reaching out to you today, my direct line is (707)779-2494.

Thank you,
Nick Giannone
Service Manager
Hyundai of Petaluma


JL
James L.
Petaluma, CA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
routine service completed
routine oil change and software recall performed quickly and ready when promised. my car was washed also which
was was a nice bonus.
KIMBERLY R. from Hyundai of Petaluma responded on 03/04/2019

Hello James,

Thank you for leaving us such a wonderful review. We appreciate your business and are very glad to see your appointment went very smoothly. We take pride in giving outstanding service to every customers and we are glad to see that our service advisors were able to achieve that. We look forward to keeping your Hyundai Santa Fe in good condition. We look forward to seeing you during your next visit. Thank you



Best regards,

Kimberly Rangel

Hyundai of Petaluma

MC
Matthew C.
Fairfield, CA
2015 Hyundai Genesis
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/22/2019 Category: Service
Nothing! The Genesis cars need their own dealerships!
Hyundai has to stop being cheap and start building dealerships to handle their luxury Genesis brand. Taking my Genesis to
any current Hyundai dealership is like wearing a tuxedo to go eat at McDonald’s!!

Lesson learned. If Hyundai wants it’s luxury line Genesis to have any chance of competing with the European luxury car brands they need to invest in their own Genesis dealerships! Trust me, my next car is NOT going to be a Genesis, simply because I have to take this lovely car to run down, dated, and subpar service departments of Hyundai for its care!!
NICHOLAS D G. from Hyundai of Petaluma responded on 02/24/2019

Hi Matthew,

I'm sorry to hear that your service expierence was less than exceptional. We try and keep are dealership up to date and on par, my apoligies that they did not meet your standards. I would like to discuss this with you in greater detail at your earliest convience. I'll be reaching out to you about your visit. Please feel free to contact me at any time, my direct line is (707)-779-2494.

Nick Giannone
Service Manager
Hyundai of Petaluma


JL
James L.
Petaluma, CA
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
routine service completed
routine oil change and service. completed on time. courteous and helpful staff.
KIMBERLY R. from Hyundai of Petaluma responded on 01/21/2019

Hello James,

Thank you for leaving us such a wonderful review. We appreciate your business and value your feedback. We take pride in giving outstanding service to every customers and we are glad to see that our staff was very helpful. We look forward to keeping your Hyundai Santa Fe in perfect condition. We look forward to seeing you during your next visit. Thank you.



Best regards,

Kimberly Rangel

Hyundai of Petaluma

Verified Customer
Guerneville, CA
2008 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/20/2018 Category: Service
Petaluma Hyundai service
Seems overpriced.
KIMBERLY R. from Hyundai of Petaluma responded on 12/26/2018

Hello Valued Customer,

Thank you for taking time to submit a review. I'm sorry to see that we have not met your expectations during your last visit. Please feel free to contact my service manager Nick directly so we may discuss some ways that we can improve our level of service. (707)779-2494  We appreciate your business and strive to satisfy our customers at every opportunity. Thank you for taking time to submit a review.  



Best regards,

Kimberly Rangel

Hyundai of Petaluma

SM
Scott M.
Novato, CA
2016 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2018 Category: Service
15k service
upon further review - Hyundai Petaluma actually performed more service items than I thought. In light of the service performed, the price seems to be pretty competitive after all. Based on our follow up discussion, I'll be returning for my next service.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/31/2018 Category: Service
Pretty pricey
I guess it's shame on me for thinking a simple oil change service wouldn't be "dealer" expensive.
BRYAN W E. from Hyundai of Petaluma responded on 09/04/2018

Hi Scott,
Thank you for giving me the opportunity to go over your last service appointment. I do apologize for the inconvience that has been brought upon you. If you have any questions or further concerns regarding this matter, please contact me at (707)779-2494.  It was a pleasure speaking with you this morning.

Best regards,
Nick Giannone
Service Manager
Hyundai of Petaluma


TN
Theresa N.
Novato, CA
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/19/2018 Category: Service
Unnecessary repairs
He said car was puking oil. Needed all belt replaced. About $1500 worth of work.. Took car for second opinion, mechanic said work not necessary..
BRYAN W E. from Hyundai of Petaluma responded on 07/23/2018

My apologies that your service visit was less than exceptional. It was a plessure speaking with you this morning. Thank you for allowing me the time to go over your last service visit. Contact me when your schedule allows it so we can get your vehicle in the shop and go over it together.

Sincerely,
Nick Giannone
Service Manager
Hyundai of Petaluma


MW
Mike W.
Novato, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/13/2018 Category: Service
Elantra service 4/8/18
Tire air pressure was supposed to be checked. By law it was supposed to be check. The forms recieved after the service said the pressure was checked and read 36 across the board. I checked the pressure after the servicing. Pressure was 32 -34-33-33. The pressure was clearly not checked. It makes call into question the entire servicing. I was also supposed to have an oil change and the fluids topped off. I'm planning on getting the car looked at by another shop because I'm doubtful these services were performed.

I was also told that the car would be washed and it clearly wasn't.

DW
Dianna W.
Sausalito, CA
2015 Hyundai Genesis
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/03/2018 Category: Service
Very poor dealer sales experience.
Cannot trust the sales team. Still waiting for a call. They’ve lost a sale.
Nick G., Service Manager from Hyundai of Petaluma responded on 04/03/2018

Hey Dianna, Sorry that Your visit with the Sales Team was less than satisfactory. I will be sure to have a discussion with them. In the mean time here is a rescore survey that is strictly Michael's report card in the service team. THank you and I hope you had a lovely Easter,
Best Regards

Michael Troedel
Assistant Service Manager
Hyundai of Petaluma
707-765-1900


Verified Customer
San Rafael, CA
2013 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/26/2018 Category: Service
Poor technical service
It's shocking that a hyundai service center cannot fix a problem with hyundai car that another private technician was able to fix for lower price and less time.

Verified Customer
Petaluma, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/20/2018 Category: Service
average
my 1st service not very impressive

KN
Kenneth N.
San Rafael, CA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2018 Category: Service
Long distance for service
Petaluma is not convenient for servicing. When will Hyundai put a dealer in Marin?

Verified Customer
Mill Valley, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2018 Category: Service
Stellar Customer Service
Not only did team felt me like a valued customer, I drove off the Hyundai of Petaluma parking lot as if with a brand new car. Stellar service. Highly recommended.
KIMBERLY R. from Hyundai of Petaluma responded on 04/10/2018

Hello Valued Customer,


Thank you for taking time to submit a review and for your kind words regarding our service staff. We appreciate your business and value your feedback.  We look forward to keeping your Hyundai in optimal operating condition for you to enjoy. We look forward to seeing you during your next visit.





Best regards,



Kimberly Rangel


Hyundai of Petaluma


MG
Michael G.
Novato, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/08/2018 Category: Service
mysterious p;ricing, uncertain results
Paid over $300 for 30k mile service, I was told what was done but from a performance standpoint, they may just have kept the vehicle in the car wash for 2 hours.

ST
Sabrina T.
Penngrove, CA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2017 Category: Service
Revision
The general manager of Petaluma Hyundai reached out to me personally to discuss my recent visit. I felt that Josh really heard what I had to say, he listened to my experience, and was apologetic. He ensured me that action will be taken to avoid future instances such as the one I went through. Because of his great customer service and willingness to work with me I have decided to give them another chance. It’s nice to see that Josh puts his customers first above all else. Thank you for hearing me and for your support.

Overall Rating 1/5rating 1rating 1rating 1rating 1
12/30/2017 Category: Service
Poor communication in all ways
I paid for a service I did not receive. My tires were not rotated. Had to come in a second time to get the service completed. The service department failed to communicate the current state of my vehicle, in fact gave me false information. The first appointment they told me to my face that my tires were in “great” condition. When I came in a second time, all of a sudden I need two tires replaced on my next scheduled appointment for oil change/tire rotation. How is that possible? One day the tires are quote “great” the next day I need to replace tires.
The recipt records Hyundai provides also gives zero information regarding the current state of your vehicle. It states what was done, and that’s it. Doesn’t rate your tire condition or provide any detailed information on anything else at all. How can a customer keep proper and accurate information on their vehicle if the records don’t give any information? And how would they know when they’ll need future maintenance if they can’t properly gage the condition of their vehicle. Hyundai Petaluma needs a series upgrade in all of their communication channels to their customers.
Nick G., Service Manager from Hyundai of Petaluma responded on 01/02/2018

Hi Sabrina,
Im sorry to hear your visit was less than exemplary. I would like the opportunity to resolve your concerns and gain your trust back with our store. Please contact me at 707-765-1900

Sincerely,
Nick Giannone
Service Manager
707-765-1900

SS
Sharon S.
San Rafael, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/28/2017 Category: Service
Unrepairable
Unrepairable

FY
Fern Y.
Novato, CA
2009 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2017 Category: Service
Great Service
Once again, Hyundai's service department has fixed the problem in a timely manner for a very reasonable cost.
margaret f., Customer Relations Manager from Hyundai of Petaluma responded on 10/23/2017

Thank you for taking the time and completing our survey. We greatly appreciate your feedback and look forward to providing your future servicing needs. 

Sincerely,
Margaret Fuhrer
Customer Relations Manager
707-769-7700


AA
Ariana A.
Santa Rosa, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/02/2017
Thanks for your "courtesy check"
After you checked my running lights, now my left turn signal is out and that was not out before it was dropped off this morning. You guys also washed my vehicle and knocked off a whole chrome strip down the side and you "can't find it" and will not replace it. Thanks for your awful service I am now getting in contact with my lawyer. Every time my car leaves your dealership it is worse than when it came in.

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