Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

500 Reviews

100% Would Recommend
Latest Review 9 days ago

Reviews


EH
Edward H.
Harbinger, NC
Toyota Highlander
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/04/2016 Category: Service
Spoke with Susan. She said they rotated the tires but wanted to charge 80.00 dollars for a diagnostic.
This review was collected via phone interview by Customer Research Inc.

LM
Liz M.
Aydlett, NC
Ford Explorer Sport Trac
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/10/2016 Category: Service
Liz said the service' quote was a little high priced. She would not recommend this business because she has not had enough experiences with them.
This review was collected via phone interview by Customer Research Inc.
John O. from Soundside Automotive responded on 08/15/2016

Hi Liz,
While we are not the highest priced shop in the area, we are certainly not the cheapest. We pride ourselves on our quality of work in a timely, efficient manner. Most of our regular customers place a higher value on quality rather than price. Thank you for giving us a chance to give you a quote on your needed repairs.
Sorry we couldn't be of service to you.

John O. from Soundside Automotive responded on 08/19/2016

Hi Liz,
While we are not the highest priced shop in the area, we are certainly not the cheapest. We pride ourselves on our quality of work in a timely, efficient manner. Most of our regular customers place a higher value on quality rather than price. Thank you for giving us a chance to give you a quote on your needed repairs.
Sorry we couldn't be of service to you.


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Mr./Ms. L.
Harbinger, NC
Ford Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/25/2016
Ford F150
Everything was fixed as requested, but I have to bring truck back because windows won't go up. Mechanic knew this but didn't call to ask if this was problem before the truck was brought in and would I like them repaired.

GB
Greg B.
Grandy, NC
GMC Sierra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/11/2016 Category: Service
Greg said the business is a little pricey and for that reason he would not recommend them.
This review was collected via phone interview by Customer Research Inc.
John O. from Soundside Automotive responded on 05/12/2016

Greg is absolutely right...

While we are not the highest priced shop in the area, we are certainly not the cheapest. We take pride in our quality of work (second to none), and our efficiency (most repairs completed the same day). The ability to provide quality service in a fast and efficient manner does cause the cost of doing business to be higher.

Thank you Greg for your input.

John


BF
Ben F.
Kitty Hawk, NC
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2018 Category: Service
Ben said the facility takes a little longer than he would like. He uses it all the time.
This review was collected via phone interview by Customer Research Inc.

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Dave S.
Powells Point, NC
Jeep Compass
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2018
Routine maintenance
Everything was done promptly.

Verified Customer
Mundelein, IL
Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/08/2018
Ease of making appointment - Fair pricing
Had to return after a few miles due to dragging noise on brake repair. They reworked both sides again. So far no further issues.

RS
Richard S.
Powells Point, NC
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/13/2018 Category: Service
Richard said the facility didn't take too long and they got the job done.
This review was collected via phone interview by Customer Research Inc.

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Dave S.
Powells Point, NC
Chevrolet Corvette
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/27/2018
Tires
Had them replace tires and change oil. Balancing my old wheels proved impossible but it was deducted from the estimate. Nice honest people,

AR
Aletia R.
Harbinger, NC
Ford Taurus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2018 Category: Service
Aletia said the staff did pretty good. She went right in, and they took her vehicle right away.
This review was collected via phone interview by Customer Research Inc.

CC
Chris C.
Harbinger, NC
Acura MDX
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/04/2017 Category: Service
Chris said the business provided good service. They were friendly and expedited things.
This review was collected via phone interview by Customer Research Inc.

JD
Joe D.
Southern Shores, NC
Mazda Tribute
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/30/2017 Category: Service
Joe said it was a good, cheap, and quick inspection.
This review was collected via phone interview by Customer Research Inc.

KG
Kelly G.
Southern Shores, NC
Chevrolet Equinox
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2017 Category: Service
Kelly said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DB
Derek B.
Kill Devil Hills, NC
Volkswagen Rabbit
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2017 Category: Service
Derek said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

ZA
Zack A.
Jarvisburg, NC
Chevrolet Malibu
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2017 Category: Service
Zack said he thinks the mechanic nicked a power steering line because he been having a leak ever since the service. The prices were a little high.
This review was collected via phone interview by Customer Research Inc.

JV
Josuha V.
Frisco, NC
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2017 Category: Service
Josuha said the quote was too high.
This review was collected via phone interview by Customer Research Inc.

KG
Kelsie G.
Jarvisburg, NC
Mercury Mountaineer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2017 Category: Service
Kelsie said the service went pretty well at this business.
This review was collected via phone interview by Customer Research Inc.

GO
Grady O.
Harbinger, NC
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/03/2017 Category: Service
Grady said their prices are a bit more pricey than other facilities he has been to. He stated it was worth it but he is still happy with them. They provided with good service, which is more important than anything else.
This review was collected via phone interview by Customer Research Inc.

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Marshal P.
Powells Point, NC
Volkswagen Golf
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/22/2017 Category: Service
Marshal said he didn't have much interaction with them.
This review was collected via phone interview by Customer Research Inc.

FH
Frank H.
Naples, FL
Jeep Commander
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2017 Category: Service
Frank said he would recommend this business for service. He got extremely good service and the experience was better than average. The staff was straightforward, honest and direct. They took care of his vehicle's issues.
This review was collected via phone interview by Customer Research Inc.