Soundside Automotive


Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

428 Reviews

100% Would Recommend
Latest Review 2 days ago
Edward H. on 11/04/2016
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Spoke with Susan. She said they rotated the tires but wanted to charge 80.00 dollars for a diagnostic.
Vehicle: Toyota Highlander
Category: Service
Service Date: 11/01/2016
Review Created: 11/04/2016
This review was collected via phone interview by Customer Research Inc.
Liz M. on 08/10/2016
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Liz said the service' quote was a little high priced. She would not recommend this business because she has not had enough experiences with them.
Vehicle: Ford Explorer Sport Trac
Category: Service
Service Date: 07/25/2016
Review Created: 08/10/2016
This review was collected via phone interview by Customer Research Inc.
John O. at Soundside Automotive responded on 08/15/2016

Hi Liz,
While we are not the highest priced shop in the area, we are certainly not the cheapest. We pride ourselves on our quality of work in a timely, efficient manner. Most of our regular customers place a higher value on quality rather than price. Thank you for giving us a chance to give you a quote on your needed repairs.
Sorry we couldn't be of service to you.

John O. at Soundside Automotive responded on 08/19/2016

Hi Liz,
While we are not the highest priced shop in the area, we are certainly not the cheapest. We pride ourselves on our quality of work in a timely, efficient manner. Most of our regular customers place a higher value on quality rather than price. Thank you for giving us a chance to give you a quote on your needed repairs.
Sorry we couldn't be of service to you.

Mr./Ms. L. on 06/25/2016
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"Ford F150"
Everything was fixed as requested, but I have to bring truck back because windows won't go up. Mechanic knew this but didn't call to ask if this was problem before the truck was brought in and would I like them repaired.
Vehicle: Ford Pickup
Service Date: 06/24/2016
Review Created: 06/25/2016 05:35 AM
Greg B. on 05/11/2016
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Greg said the business is a little pricey and for that reason he would not recommend them.
Vehicle: GMC Sierra
Category: Service
Service Date: 04/14/2016
Review Created: 05/11/2016
This review was collected via phone interview by Customer Research Inc.
John O. at Soundside Automotive responded on 05/12/2016

Greg is absolutely right...

While we are not the highest priced shop in the area, we are certainly not the cheapest. We take pride in our quality of work (second to none), and our efficiency (most repairs completed the same day). The ability to provide quality service in a fast and efficient manner does cause the cost of doing business to be higher.

Thank you Greg for your input.

John

Richard S. on 04/13/2018
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Richard said the facility didn't take too long and they got the job done.
Vehicle: Ford F-150
Category: Service
Service Date: 04/12/2018
Review Created: 04/13/2018
This review was collected via phone interview by Customer Research Inc.
Dave S. on 01/27/2018
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"Tires"
Had them replace tires and change oil. Balancing my old wheels proved impossible but it was deducted from the estimate. Nice honest people,
Vehicle: Chevrolet Corvette
Service Date: 01/26/2018
Review Created: 01/27/2018 04:27 AM
Aletia R. on 01/15/2018
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Aletia said the staff did pretty good. She went right in, and they took her vehicle right away.
Vehicle: Ford Taurus
Category: Service
Service Date: 01/11/2018
Review Created: 01/15/2018
This review was collected via phone interview by Customer Research Inc.
Chris C. on 12/04/2017
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Chris said the business provided good service. They were friendly and expedited things.
Vehicle: Acura MDX
Category: Service
Service Date: 11/30/2017
Review Created: 12/04/2017
This review was collected via phone interview by Customer Research Inc.
Joe D. on 11/30/2017
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Joe said it was a good, cheap, and quick inspection.
Vehicle: Mazda Tribute
Category: Service
Service Date: 11/27/2017
Review Created: 11/30/2017
This review was collected via phone interview by Customer Research Inc.
Kelly G. on 11/15/2017
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Kelly said she would recommend this business for service.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 10/06/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Derek B. on 11/09/2017
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Derek said he would recommend this business for service.
Vehicle: Volkswagen Rabbit
Category: Service
Service Date: 10/12/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
Zack A. on 11/08/2017
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Zack said he thinks the mechanic nicked a power steering line because he been having a leak ever since the service. The prices were a little high.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 10/16/2017
Review Created: 11/08/2017
This review was collected via phone interview by Customer Research Inc.
Josuha V. on 09/26/2017
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Josuha said the quote was too high.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 09/21/2017
Review Created: 09/26/2017
This review was collected via phone interview by Customer Research Inc.
Kelsie G. on 06/12/2017
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Kelsie said the service went pretty well at this business.
Vehicle: Mercury Mountaineer
Category: Service
Service Date: 06/08/2017
Review Created: 06/12/2017
This review was collected via phone interview by Customer Research Inc.
Grady O. on 06/03/2017
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Grady said their prices are a bit more pricey than other facilities he has been to. He stated it was worth it but he is still happy with them. They provided with good service, which is more important than anything else.
Vehicle: Ford Pickup
Category: Service
Service Date: 05/31/2017
Review Created: 06/03/2017
This review was collected via phone interview by Customer Research Inc.
Marshal P. on 05/22/2017
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Marshal said he didn't have much interaction with them.
Vehicle: Volkswagen Golf
Category: Service
Service Date: 05/17/2017
Review Created: 05/22/2017
This review was collected via phone interview by Customer Research Inc.
Frank H. on 05/15/2017
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Frank said he would recommend this business for service. He got extremely good service and the experience was better than average. The staff was straightforward, honest and direct. They took care of his vehicle's issues.
Vehicle: Jeep Commander
Category: Service
Service Date: 05/12/2017
Review Created: 05/15/2017
This review was collected via phone interview by Customer Research Inc.
Dave S. on 03/14/2017
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Dave said the service was just as he expected.
Vehicle: Jeep Compass
Category: Service
Service Date: 03/13/2017
Review Created: 03/14/2017
This review was collected via phone interview by Customer Research Inc.
Rebecca K. on 02/01/2017
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Rebecca said they changed the oil and was hoping they would turn the check engine light off. They told her they would have to perform a diagnostic and would charge her $89. She stated every other facility resets it.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 01/25/2017
Review Created: 02/01/2017
This review was collected via phone interview by Customer Research Inc.
Ray S. on 09/22/2016
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Ray said they were a little late getting to his vehicle because they were busy.
Vehicle: Toyota Avalon
Category: Service
Service Date: 09/20/2016
Review Created: 09/22/2016
This review was collected via phone interview by Customer Research Inc.
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