Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

536 Reviews

99% Would Recommend
Latest Review 11 days ago

Reviews


KH
Kathy H.
Grandy, NC
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018
Who knew getting your car service done could be so painless , and I had a very long list to get done.
I do not take my car to anyone else , they listen to the customer . They give estimates that are right on. They use quality parts to fix your car.prices are very fair..when you get your invoice it is easy to read. Your car is is left clean no dirty hand prints.I owned a service station before life on the obx. 34 yrs ago. This is the best place to get your car repairs done,and I am very picky. Thanks john o'dell.

LM
Liz M.
Aydlett, NC
Ford Explorer Sport Trac
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/10/2016 Category: Service
Liz said the service' quote was a little high priced. She would not recommend this business because she has not had enough experiences with them.
This review was collected via phone interview by Customer Research Inc.
John O. from Soundside Automotive responded on 08/15/2016

Hi Liz,
While we are not the highest priced shop in the area, we are certainly not the cheapest. We pride ourselves on our quality of work in a timely, efficient manner. Most of our regular customers place a higher value on quality rather than price. Thank you for giving us a chance to give you a quote on your needed repairs.
Sorry we couldn't be of service to you.

John O. from Soundside Automotive responded on 08/19/2016

Hi Liz,
While we are not the highest priced shop in the area, we are certainly not the cheapest. We pride ourselves on our quality of work in a timely, efficient manner. Most of our regular customers place a higher value on quality rather than price. Thank you for giving us a chance to give you a quote on your needed repairs.
Sorry we couldn't be of service to you.


GB
Greg B.
Grandy, NC
GMC Sierra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/11/2016 Category: Service
Greg said the business is a little pricey and for that reason he would not recommend them.
This review was collected via phone interview by Customer Research Inc.
John O. from Soundside Automotive responded on 05/12/2016

Greg is absolutely right...

While we are not the highest priced shop in the area, we are certainly not the cheapest. We take pride in our quality of work (second to none), and our efficiency (most repairs completed the same day). The ability to provide quality service in a fast and efficient manner does cause the cost of doing business to be higher.

Thank you Greg for your input.

John


BW
Bill W.
Kitty Hawk, NC
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019
Professional service
Super service and reasonable prices!!! My car service of choice!!!!!

RD
Ray D.
Kitty Hawk, NC
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Ray said he is very pleased with the business. He took his vehicle there from a recommendation from someone else.
This review was collected via phone interview by Customer Research Inc.

JR
Jessie R.
North Carolina
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Jessie said the employees were very friendly. They were nice. They provided very good service. They took care of her vehicle.
This review was collected via phone interview by Customer Research Inc.

CH
Clay H.
Harbinger, NC
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Clay said they were courteous. The business was clean. They offered him a ride home. Everything went as planned. He had used them once before, and will continue. He stated they seem to be very good at what they do.
This review was collected via phone interview by Customer Research Inc.

AC
Allie C.
Kitty Hawk, NC
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Allie said the employees provided personal service. They listened to her service needs.
This review was collected via phone interview by Customer Research Inc.

JK
James K.
Southern Shores, NC
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2018
Truck service
Repaired my truck per my directions in a timely and professional manner

BM
Bob M.
Duck, NC
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018
Always Excellent Service
Excellent service provided by a courteous and professional staff.

BF
Ben F.
Kitty Hawk, NC
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
Ben said he would definitely recommend this business.
This review was collected via phone interview by Customer Research Inc.

ML
Matt L.
Kill Devil Hills, NC
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
Matt said his experience there was great and with great prices.
This review was collected via phone interview by Customer Research Inc.

JF
John F.
Grandy, NC
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
John said the customer service was great.
This review was collected via phone interview by Customer Research Inc.

BA
Benjamin A.
Elizabeth City, NC
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Benjamin said the business was honest and also provided good service.
This review was collected via phone interview by Customer Research Inc.

JW
Jim W.
Kitty Hawk, NC
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018
Outstanding service
Best auto care anywhere. The technicians are the greatest. Definitely your cars best friend

Verified Customer
Grandy, NC
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018
Expedient, exact service
Service estimate was timely and accurate, personnel (Tony, in particular, John, and the mechanics) are courteous and proficient. Soundside always provides extra consideration for customers.

Verified Customer
Grandy, NC
Chrysler Pacifica
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018
Service is timely and complete at a reasonable price; reps are courteous and competent.
Obtained favorable appt for inspection and leaky (new) tire; notification of completed service was timely and explanation provided at checkout.

BB
Beth B.
Powells Point, NC
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018
Great service
They go out of their way to be thorough and do a good job.👍

LO
Linda O.
Grandy, NC
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Linda said she couldn't ask for better service. It's the best service she's had anywhere. She plans to stay with them.
This review was collected via phone interview by Customer Research Inc.

RC
Richard C.
Harbinger, NC
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Richard said they always have excellent service, they are helpful, and it's a pleasure to go there.
This review was collected via phone interview by Customer Research Inc.