Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

459 Reviews

100% Would Recommend
Latest Review 1 day ago

Reviews


LM
Liz M.
Aydlett, NC
Ford Explorer Sport Trac
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/10/2016 Category: Service
Liz said the service' quote was a little high priced. She would not recommend this business because she has not had enough experiences with them.
This review was collected via phone interview by Customer Research Inc.
John O. from Soundside Automotive responded on 08/15/2016

Hi Liz,
While we are not the highest priced shop in the area, we are certainly not the cheapest. We pride ourselves on our quality of work in a timely, efficient manner. Most of our regular customers place a higher value on quality rather than price. Thank you for giving us a chance to give you a quote on your needed repairs.
Sorry we couldn't be of service to you.

John O. from Soundside Automotive responded on 08/19/2016

Hi Liz,
While we are not the highest priced shop in the area, we are certainly not the cheapest. We pride ourselves on our quality of work in a timely, efficient manner. Most of our regular customers place a higher value on quality rather than price. Thank you for giving us a chance to give you a quote on your needed repairs.
Sorry we couldn't be of service to you.


GB
Greg B.
Grandy, NC
GMC Sierra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/11/2016 Category: Service
Greg said the business is a little pricey and for that reason he would not recommend them.
This review was collected via phone interview by Customer Research Inc.
John O. from Soundside Automotive responded on 05/12/2016

Greg is absolutely right...

While we are not the highest priced shop in the area, we are certainly not the cheapest. We take pride in our quality of work (second to none), and our efficiency (most repairs completed the same day). The ability to provide quality service in a fast and efficient manner does cause the cost of doing business to be higher.

Thank you Greg for your input.

John


HW
Holly W.
Point Harbor, NC
GMC Canyon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018
Great Service
I have used Soundside for several years now and feel they go above and beyond to help me out. They are professional and friendly. I would recommend them to anyone. They also have a comfortable waiting room with a TV so you can wait for your vehicle if you want to.

RM
Rusty M.
Vero Beach, FL
Land Rover LR3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Rusty said the business was professional and they fixed what needed to be done. He said they were efficient as well.
This review was collected via phone interview by Customer Research Inc.

DW
David W.
Harpers Ferry, WV
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
David said the staff at this business did a good job. He appreciates it, because they were on vacation when they needed service, and the staff helped them out.
This review was collected via phone interview by Customer Research Inc.

SL
Sydney L.
Stow, OH
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Sydney said she didn't have anything done due to the facility being too expensive. They did split the fee in half for seeing her vehicle.
This review was collected via phone interview by Customer Research Inc.

KB
Karen B.
Kitty Hawk, NC
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Karen said the staff provide good work in a timely manner.
This review was collected via phone interview by Customer Research Inc.

PS
Paul S.
Corolla, NC
GMC Yukon XL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018
Soundside Auto Cares about People !
John and his Group, always go to the extra effort to take the proper Care of their Customers !

JR
John R.
Kill Devil Hills, NC
HUMMER H2
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018
Thanks for another awesome experience. Fantastic service and more than fair price.
Found parts they do not even make any more

GS
George S.
Kitty Hawk, NC
Chevrolet Cavalier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018
AC/Cooling repair
My cooling/AC problem was diagnosed quickly and repaired faster than expected.

PC
Pelivan C.
Point Harbor, NC
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Pelivan said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

CK
Charles K.
Southern Shores, NC
Buick Enclave
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
Clean and efficient
Staff are friendly, knowledgeable and go out of their to be helpful. Been using their services for 11 or 12 years and never disappointed.

LF
Louis F.
Duck, NC
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Louis said they do a good job.
This review was collected via phone interview by Customer Research Inc.

PS
Phil S.
Southern Shores, NC
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018
One stop repair shop
On time appointment.Fast and expert workmanship. Outstanding customer service.
Knowledgeable and most importantly honest!

JD
James D.
Harbinger, NC
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Spoke with James' wife. She said they were happy with everything at the business.
This review was collected via phone interview by Customer Research Inc.

LG
Lauren G.
Jarvisburg, NC
Volkswagen Passat Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Lauren said John and Tony provided really excellent customer service. They were reliable and a pleasure to work with.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Mundelein, IL
Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/08/2018
Ease of making appointment - Fair pricing
Had to return after a few miles due to dragging noise on brake repair. They reworked both sides again. So far no further issues.

BD
Brant D.
Southern Shores, NC
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Brant said it was great service.
This review was collected via phone interview by Customer Research Inc.

TH
Tom H.
Harbinger, NC
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Tom said they serviced his vehicle and he had no problems.
This review was collected via phone interview by Customer Research Inc.

JS
Jason S.
Camden, NC
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Jason said that the facility did a great job, kept him in the loop regarding the service and finished within the time expected.
This review was collected via phone interview by Customer Research Inc.