Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

360 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review 6 days ago

Reviews


JA
Jeff A.
California
Chevrolet Silverado SS
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/05/2018 Category: Service
Jeff said he was extremely displeased with the resolution and felt the staff did nothing to make things right.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
07/05/2018 Category: Service
Jeff said his vehicle passed inspection with another business except for needing a new airbag. When he went to this business after getting the airbag, they said his brakes and rotors were not good enough and they wanted $1000 to fix them. He had brakes that were newly installed and had not been used for a while, so he is not sure why they would fail inspection.
This review was collected via phone interview by Customer Research Inc.
Brian P. from Sebring-West Automotive responded on 07/06/2018

Jeff, my Name is Brian and I am the service manager at Sebring. I can assure you that the brakes were not with in specification. The front brake pads were at 0/32" of and inch and on the wear indicator. Also brake rotors and drums were past machining specs. Rear brake shoes were at 2'32" so it needed all the brakes. It also failed lamp inspection for broken headlamp that made the lamp non adjustable. 

As for your mention of the air bag that has nothing do with the brake and lamp inspection. Faulty air bags wont make if fail the inspection.


ST
SCOTT T.
Fresno, CA
Ford Pickup
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/11/2018
Still this shop is wrong ripping people off
Took same truck that Sebring west wanted $3900 to fix mostly brakes / not even fix everything / and got everything fixed for $1000 at another shop, so yes the truck had a few issues but not even close to $3900 worth of repairs / so this shop should be closed down /. And I can sell my truck for whatever I want ,

Overall Rating 1/5rating 1rating 1rating 1rating 1
01/11/2018
They are out of there minds
Wanted min $3900 to get to pass brake and light inspection , the truck sounds like shit , went in and had no exhaust leak ,
Brian P. from Sebring-West Automotive responded on 01/31/2018

The truck was in very bad condition. It needed all brakes front and rear including calipers, rotors, drums, wheel cylinders, master cylinder, pads and shoes for a 1 ton truck.  Turn signal and headlamp switch also faulty and needed diagnoses and repair of the back up lights. Truck also has power steering gear and power steering hose is also leaking that was part of the estimate.

I reality it needs a lot of work and was given a fair estimate.

But whats funny is that the technician that inspected the truck found it on Craigslist the next day for sale for $3500. You would think if we are so high that he would have gotten a second estimate or opinion before listing it for sale the very next day.


RH
RAY H.
Fresno, CA
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
Out of this world
Darryl is the real deal. He is like no other
The best of the best

JC
JOHN C.
Fresno, CA
Toyota Venza
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018
Confident ,professionals,home town
Home town professional men and women providing quality service at reasonable cost.

FG
Frank G.
Clovis, CA
Ford Super Duty F-250 SRW
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Spoke with Rhea. She said every one was very accommodating and the work turned out great. She also appreciates getting in so quickly.
This review was collected via phone interview by Customer Research Inc.

DW
Derrick W.
California
Audi Q7
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Derrick said he went to this business and was satisfied with service.
This review was collected via phone interview by Customer Research Inc.

RL
Robert L.
Fresno, CA
Ram Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/22/2018 Category: Service
Robert said that the service at this business was really good.
This review was collected via phone interview by Customer Research Inc.

CP
Cliff P.
Fresno, CA
Toyota Celica
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Spoke with Cliff's mother. She said they were good. The place was very friendly and helpful.
This review was collected via phone interview by Customer Research Inc.

PP
PAULA P.
Fresno, CA
Toyota Camry Solara
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018
Trust that they are giving you the best advice and service possible
I trust that they are giving me the best advice and service possible for my vehicle

JC
JOHN C.
Fresno, CA
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018
Best service ever
Tony Bryan and Darrell provided excellent, timely and courteous service. There ace mechanics are always professional and up to date on all of my vehicles

AM
Alexis M.
Fresno, CA
INFINITI G35 Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Alexis said this business was pretty good. It seems like everything is working.
This review was collected via phone interview by Customer Research Inc.

JC
JOHN C.
Fresno, CA
Toyota Venza
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2018
Sebring excellence
Bryan and Darrell got me in and out quickly. There professional staff took care of my car needs and set up preventative maintenance to ensure comfortable driving for years to come. Thank you for being our local car guys!!!

VF
Vince F.
Fresno, CA
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/08/2018 Category: Service
Vince said everything was good. The price for an oil change and tune up are pretty good but the price of brakes is a little high.
This review was collected via phone interview by Customer Research Inc.

TC
TERRI C.
Madera, CA
Mercedes-Benz C-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
The service is EXCELLENT and the service manager has always been helpful. Will always return and refer friends and family.
Excellent service and the staff is amazing. Will always refer family and friends. The service manager is very helpful and pleasurable.

LB
Lucy B.
Chowchilla, CA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Lucy said the business does good work. She called and explained the 4 things she needed completed. They gave her a quote, and the next day worked on her vehicle. They were very quick.
This review was collected via phone interview by Customer Research Inc.

MZ
Mathew Z.
Fresno, CA
Acura 3.2TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Mathew said the staff take good care of him so he trusts them. They took care of what needed to be done, diagnosed the problem and got it taken care of.
This review was collected via phone interview by Customer Research Inc.

CR
Carol R.
Fresno, CA
Volkswagen New Beetle
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Carol said they were courteous, the gentleman got things done and she was pleased with price. She said it got done in one day and she couldn't ask for anything better.
This review was collected via phone interview by Customer Research Inc.

CY
CHUCK Y.
Fresno, CA
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018
SAAB rear break repair
The guys always do good work and are very prompt getting repairs done. Sebring West is the place to go.

TK
Tony K.
Fresno, CA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Tony said the staff did a good job. He appreciated them.
This review was collected via phone interview by Customer Research Inc.

SR
Stephanie R.
Sanger, CA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Stephanie said she likes the way her vehicle works now. The prices are good and the employees communicate well.
This review was collected via phone interview by Customer Research Inc.

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