Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

406 Reviews

99% Would Recommend
Latest Review 9 days ago

Reviews


MH
Marygene H.
Centreville, MD
Nissan Altima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/14/2018 Category: Service
Marygene said her vehicle was kept for four days without any explanation as to why. She stated that the staff told her that the wrong part was received initially. She said she had to call several times before someone brought her the vehicle.
This review was collected via phone interview by Customer Research Inc.

RR
Rebecca R.
Centreville, MD
Jeep Wrangler
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/06/2017 Category: Service
Rebecca said she was not satisfied with her service. Her vehicle was not fixed the first time. She has had to take her vehicle back in for service.
This review was collected via phone interview by Customer Research Inc.

VS
Vanessa S.
Centreville, MD
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/08/2017
Damaged our oil pan!
I brought our car in for a routine oil change and by the next morning, all of the oil had drained out. We were fortunate that the oil light went on just in front of another open garage (on Sunday!), and the mechanic showed us that that the drain plug was stripped - clearly from Chesapeake Auto Repair's work on the car - also creating a very large gouge in the metal of the oil pan. I contacted them the following week with no response. We now have to replace the entire oil pan at great expense.

JW
James W.
Centreville, MD
Ford Focus
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/27/2016 Category: Service
James said this business told him his vehicle would be ready at 3 PM but it was not ready until 6:30 PM. They charged him for 16 lug nuts and they only put 12 new ones on and 4 old ones. He will never go to this facility again and he highly suggest that no one else goes to them.
This review was collected via phone interview by Customer Research Inc.
Judy D., OFFICE MANAGER from Chesapeake Auto Repair Service responded on 03/15/2016

Thank you for your feedback. We appreciate that you took the time to give us suggestions on ways we can improve our service. Customer service is very important to us. We sincerely apologize for the discrepancy in the invoice because our record indicates the charges were for 8 lug nuts and we replaced 16. However, if you see otherwise, please bring in your receipt so that we can make the necessary adjustment. We apologize it took longer than expected, which is why we gave you a 95 dollar discount to your bill. Hopefully you will reconsider your statement and take advantage of the free future services we offered such as the free oil change. Thank you and have a great day.


JR
Juana R.
Centreville, MD
Pontiac Sunfire
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/14/2016 Category: Service
Juana said she did not have good service. Her tire was broke and she needed a new part and alignment. She did get the vehicle back the same day. A week later, her wheel felt weird and she took the vehicle back to have them look at it and they told her they did not do an alignment, even though she was charged for the alignment on her previous visit. They took care of the alignment for her but they charged her a second time for the alignment. She has not spoken to them about this. Her daughter is driving the vehicle and is to stop by and take care of this.
This review was collected via phone interview by Customer Research Inc.
Judy D., OFFICE MANAGER from Chesapeake Auto Repair Service responded on 02/16/2016

Hello, We attempted to contact you today and left a message for you.  We hope that you will contact us at your earliest convienence so that we can remedy the issues that apparently took place prior to our taking over ownership.  We would like to keep you as a customer of Chesapeake Auto Repair Service, and assure you that under new ownership, we will provide you with top customer service and 100% satisfaction.  Please contact when you can.  Thanks!


LP
Larry P.
Easton, MD
Chevrolet Cruze
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/24/2017 Category: Service
Larry said this business works with their customers and they have good prices.
This review was collected via phone interview by Customer Research Inc.

TS
Trent S.
Centreville, MD
RAM 1500
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/28/2016 Category: Service
Trent said the length of time to receive his vehicle was very long.
This review was collected via phone interview by Customer Research Inc.

AL
ALLAN L.
Centreville, MD
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2019
friendly and fast service
Tyrone is a good mechanic and very pleasant and easy to deal with. Car is ready when promised

CP
CARRIE P.
Centreville, MD
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2019
Great customer service
Great customer service but basic car maintenance needs to be a little quicker. 3hrs for an oil change is a bit much. A little disappointed this time in trying to change brakes that don’t need to be changed yet. Had a 2nd mechanic look at them. The car has no symptoms of needing new front breaks either.

BC
BRIAN C.
Centreville, MD
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2019
Repairs Made
Another good experience fixing my wife's car.

Verified Customer
Centreville, MD
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/05/2019
Convenient
Work was done quickly and at a reasonable price.

MF
Melvin F.
Centreville, MD
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2018 Category: Service
Melvin said he would recommend this business to others.
This review was collected via phone interview by Customer Research Inc.
Judy D., OFFICE MANAGER from Chesapeake Auto Repair Service responded on 12/14/2018

Thank you for your feedback.  We appreciate it, and are thankful for your business. 


SR
SHERRI R.
Chestertown, MD
Mazda Mazda6
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2018
Tire Fix and Oil Change
Excellent service, convenient, close to work. Available to get job in a timely manner.

AG
Ashley G.
Ridgely, MD
Chevrolet Tahoe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/03/2018 Category: Service
Ashley said the business does quick work. They completed what needed to be fixed on the vehicle.
This review was collected via phone interview by Customer Research Inc.

FO
Frank O.
Centreville, MD
Pontiac G6
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/28/2018
Good Service
Needed oil change and a look at my brakes as they hadn't been serviced for quite some time. As a result the back brakes needed to be replaced. Tyrone could have told me the fronts needed to be replaced as well because it would not have come as a surprise. He did say the fronts would need servicing in the future. I feel confident that he has fair pricing and doesn't try to sell me service I don't need.

KT
Katie T.
Easton, MD
Chrysler Town & Country
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/20/2018 Category: Service
Katie said the business did good work on her vehicle. The prices were high for the additional things to be done. She did have those completed where it was affordable.
This review was collected via phone interview by Customer Research Inc.

DC
David C.
Centreville, MD
Chrysler Town & Country
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2018 Category: Service
Spoke with June. She said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

BF
Brenda F.
Centreville, MD
Ford Expedition
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2018 Category: Service
Brenda said the business told her the service would be done in 30 minutes, but it took an hour.
This review was collected via phone interview by Customer Research Inc.

CM
Christopher M.
Maryland
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/21/2018 Category: Service
Christopher said he never got his alignment straightened out.
This review was collected via phone interview by Customer Research Inc.

SS
Sherry S.
Centreville, MD
Toyota Avalon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2018 Category: Service
Sherry said she will have to return to the business because there were a few things she did not like about her recent service. The staff is very nice, and she stated they make her feel important.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 406 in total