Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

408 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 8 days ago

Reviews


BB
BILL B.
Eaton, CO
Subaru Outback (Natl)
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2017
It has been resolve
The issues was resolve

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/24/2017
Service
The handling of the billing was not up to expectations. The bill reflects a charge of a front wheel alignment. I called because the car is an all wheel drive and asked why all were not done. The response from the person on the phone was we did not even do a wheel alignment. I asked then why was I charged. The response was they will get back to us tomorrow.
Amy W. from Jay's Automotive responded on 10/25/2017

We apologize for the miscommunication. Please call us and we will make this right. 

The Team at Jay's Automotive

KN
Kelli N.
Eaton, CO
Jeep Grand Cherokee
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/04/2017 Category: Service
Spoke with Mike. He said this business took advantage of him.
This review was collected via phone interview by Customer Research Inc.
Amy W. from Jay's Automotive responded on 01/07/2017

We never want to make any customer feel this way. Please call us to discuss. 

The Team at Jay's Automotive

FS
Frank S.
Greeley, CO
Ford RV Cutaway
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/02/2016 Category: Service
Frank said even though he had an appointment, he had to wait an hour and a half before they started working on his vehicle. He discovered when he got home that they didn't check the fluids. His radiator fluid container was empty and their prices are high.
This review was collected via phone interview by Customer Research Inc.

AP
AARON P.
Nunn, CO
Volkswagen Jetta
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/03/2017
No respect for my time
Although Jay's does decent work, they absolutely have no respect for my time. I took my car in for an oil change. I made an appointment. What should have been a 20 minute procedure took 1.5 hours. I could have been doing other things with my time rather than waiting for my car. I assumed that with an appointment my car would have been serviced as soon as I took it in. There's something seriously wrong with the way this place is managed. Either they are incredibly inefficient, they are overbooked, or they just don't care about my business. Either way, I plan to find an alternative next time I need my car serviced.

MR
MINDY R.
Eaton, CO
Ford Escape
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/21/2016
Quick Work
Always decent customer service and pretty competitive pricing. This last time I think they may not have reattached my bumper guard properly/at all.

DW
David W.
Colorado
Jeep Grand Cherokee
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/14/2016 Category: Service
David said he had to take his vehicle back in today due to the fact it is leaking fuel after he got work done at the business.
This review was collected via phone interview by Customer Research Inc.

GG
Gomecinda G.
Pierce, CO
Chrysler Town
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/13/2016 Category: Service
Gomecinda said he was somewhat satisfied with his experience.
This review was collected via phone interview by Customer Research Inc.

RH
Ryan H.
Eaton, CO
Chevrolet Traverse
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/25/2017 Category: Service
Ryan said he recommends the business.
This review was collected via phone interview by Customer Research Inc.

DK
Dick K.
Pierce, CO
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2017 Category: Service
Dick said this business is pretty good all the way around. They are good, polite, and their mechanics are top notch. They come and get his vehicle and then bring it back when they are done. He has known them for years and they are very good people.
This review was collected via phone interview by Customer Research Inc.

TS
Tom S.
Eaton, CO
Toyota Tundra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2017 Category: Service
Tom said this business did a good job but he was a little disappointed with the price.
This review was collected via phone interview by Customer Research Inc.

BB
BRUCE B.
Greeley, CO
Jeep Wrangler
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/09/2017
Easy to work with
Jay's seemed to do whatever it took to accommodate my needs.

BS
BARB S.
Galeton, CO
Chevrolet Silverado
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2017
Quick service
Like being able to stay local for repairs

BS
BARB S.
Galeton, CO
Chevrolet Suburban
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2017
Can get in quickly and work is done in a timely manor. Love that they have the loaner car.
Markup on parts is high but work is an A+

ME
Mary E.
Eaton, CO
Chevrolet Venture
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2017 Category: Service
Mary said she was very pleased with this business. They were able to pick up her vehicle and take it back to her because she is in a wheelchair.
This review was collected via phone interview by Customer Research Inc.

KK
KIM K.
Pierce, CO
Dodge Grand Caravan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2016
Service
Their service was friendly and done in a timely manner.

RG
RICK G.
Eaton, CO
Dodge Grand Caravan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/17/2016
Too long
8:00 appointment done at noon!

KB
Kenny B.
Greeley, CO
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/07/2016 Category: Service
Kenny said this business charges too much money. He stated they have good service but he feels they are too expensive. He would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

JD
JORDAN D.
Eaton, CO
Acura 3.0CL
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2016
Good Service.
I am always satisfied with the service at Jays. I do feel like for an oil change that it is a little pricey.

BM
BILL M.
Grover, CO
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2016
Broken power steering
Got the job done and everything works

TM
Tom M.
Greeley, CO
Chrysler Pacifica
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2016 Category: Service
Tom said the business did a good job.
This review was collected via phone interview by Customer Research Inc.