ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 6 days ago
BILL B. ReScore Review on 10/25/2017
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"It has been resolve"
The issues was resolve
Vehicle: Subaru Outback (Natl)
Service Date: 10/23/2017
Review Created: 10/24/2017 03:35 AM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Service"
The handling of the billing was not up to expectations. The bill reflects a charge of a front wheel alignment. I called because the car is an all wheel drive and asked why all were not done. The response from the person on the phone was we did not even do a wheel alignment. I asked then why was I charged. The response was they will get back to us tomorrow.
Vehicle: Subaru Outback (Natl)
Service Date: 10/23/2017
Review Created: 10/24/2017 03:35 AM
Amy W. at Jay's Automotive responded on 10/25/2017

We apologize for the miscommunication. Please call us and we will make this right. 

The Team at Jay's Automotive
Kelli N. on 01/04/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Spoke with Mike. He said this business took advantage of him.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 01/02/2017
Review Created: 01/04/2017
This review was collected via phone interview by Customer Research Inc.
Amy W. at Jay's Automotive responded on 01/07/2017

We never want to make any customer feel this way. Please call us to discuss. 

The Team at Jay's Automotive
Frank S. on 07/02/2016
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Frank said even though he had an appointment, he had to wait an hour and a half before they started working on his vehicle. He discovered when he got home that they didn't check the fluids. His radiator fluid container was empty and their prices are high.
Vehicle: Ford RV Cutaway
Category: Service
Service Date: 07/01/2016
Review Created: 07/02/2016
This review was collected via phone interview by Customer Research Inc.
AARON P. on 05/03/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"No respect for my time"
Although Jay's does decent work, they absolutely have no respect for my time. I took my car in for an oil change. I made an appointment. What should have been a 20 minute procedure took 1.5 hours. I could have been doing other things with my time rather than waiting for my car. I assumed that with an appointment my car would have been serviced as soon as I took it in. There's something seriously wrong with the way this place is managed. Either they are incredibly inefficient, they are overbooked, or they just don't care about my business. Either way, I plan to find an alternative next time I need my car serviced.
Vehicle: Volkswagen Jetta
Service Date: 05/02/2017
Review Created: 05/03/2017 06:58 AM
MINDY R. on 06/21/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Quick Work "
Always decent customer service and pretty competitive pricing. This last time I think they may not have reattached my bumper guard properly/at all.
Vehicle: Ford Escape
Service Date: 06/03/2016
Review Created: 06/21/2016 04:36 AM
David W. on 02/14/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
David said he had to take his vehicle back in today due to the fact it is leaking fuel after he got work done at the business.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 02/03/2016
Review Created: 02/14/2016
This review was collected via phone interview by Customer Research Inc.
Gomecinda G. on 02/13/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Gomecinda said he was somewhat satisfied with his experience.
Vehicle: Chrysler Town
Category: Service
Service Date: 02/10/2016
Review Created: 02/13/2016
This review was collected via phone interview by Customer Research Inc.
Ryan H. on 11/25/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Ryan said he recommends the business.
Vehicle: Chevrolet Traverse
Category: Service
Service Date: 11/14/2017
Review Created: 11/25/2017
This review was collected via phone interview by Customer Research Inc.
Dick K. on 09/29/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Dick said this business is pretty good all the way around. They are good, polite, and their mechanics are top notch. They come and get his vehicle and then bring it back when they are done. He has known them for years and they are very good people.
Vehicle: Ford F-150
Category: Service
Service Date: 09/27/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
Tom S. on 08/09/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Tom said this business did a good job but he was a little disappointed with the price.
Vehicle: Toyota Tundra
Category: Service
Service Date: 08/03/2017
Review Created: 08/09/2017
This review was collected via phone interview by Customer Research Inc.
BRUCE B. on 06/09/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Easy to work with "
Jay's seemed to do whatever it took to accommodate my needs.
Vehicle: Jeep Wrangler
Service Date: 06/07/2017
Review Created: 06/09/2017 05:11 AM
BARB S. on 06/01/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Quick service"
Like being able to stay local for repairs
Vehicle: Chevrolet Silverado
Service Date: 05/31/2017
Review Created: 06/01/2017 09:56 AM
BARB S. on 04/26/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Can get in quickly and work is done in a timely manor. Love that they have the loaner car."
Markup on parts is high but work is an A+
Vehicle: Chevrolet Suburban
Service Date: 04/25/2017
Review Created: 04/26/2017 06:56 AM
Mary E. on 04/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Mary said she was very pleased with this business. They were able to pick up her vehicle and take it back to her because she is in a wheelchair.
Vehicle: Chevrolet Venture
Category: Service
Service Date: 04/06/2017
Review Created: 04/07/2017
This review was collected via phone interview by Customer Research Inc.
KIM K. on 12/12/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service"
Their service was friendly and done in a timely manner.
Vehicle: Dodge Grand Caravan
Service Date: 10/24/2016
Review Created: 12/12/2016 04:36 PM
RICK G. on 11/17/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Too long"
8:00 appointment done at noon!
Vehicle: Dodge Grand Caravan
Service Date: 11/16/2016
Review Created: 11/17/2016 03:49 AM
Kenny B. on 11/07/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Kenny said this business charges too much money. He stated they have good service but he feels they are too expensive. He would recommend them for service.
Vehicle: Ford F-150
Category: Service
Service Date: 10/20/2016
Review Created: 11/07/2016
This review was collected via phone interview by Customer Research Inc.
JORDAN D. on 10/13/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good Service."
I am always satisfied with the service at Jays. I do feel like for an oil change that it is a little pricey.
Vehicle: Acura 3.0CL
Service Date: 10/12/2016
Review Created: 10/13/2016 06:43 AM
BILL M. on 09/20/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Broken power steering"
Got the job done and everything works
Vehicle: Ford Pickup
Service Date: 08/22/2016
Review Created: 09/20/2016 02:01 PM
Tom M. on 08/03/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Tom said the business did a good job.
Vehicle: Chrysler Pacifica
Category: Service
Service Date: 07/14/2016
Review Created: 08/03/2016
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 382 in total