Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

393 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 3 days ago

Reviews


BB
BILL B.
Eaton, CO
Subaru Outback (Natl)
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2017
It has been resolve
The issues was resolve

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/24/2017
Service
The handling of the billing was not up to expectations. The bill reflects a charge of a front wheel alignment. I called because the car is an all wheel drive and asked why all were not done. The response from the person on the phone was we did not even do a wheel alignment. I asked then why was I charged. The response was they will get back to us tomorrow.
Amy W. from Jay's Automotive responded on 10/25/2017

We apologize for the miscommunication. Please call us and we will make this right. 

The Team at Jay's Automotive

JU
John U.
Eaton, CO
Nissan Xterra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2017 Category: Service
John said the business was friendly and knowledgeable, but it was too expensive.
This review was collected via phone interview by Customer Research Inc.

AP
AARON P.
Nunn, CO
Volkswagen Jetta
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/03/2017
No respect for my time
Although Jay's does decent work, they absolutely have no respect for my time. I took my car in for an oil change. I made an appointment. What should have been a 20 minute procedure took 1.5 hours. I could have been doing other things with my time rather than waiting for my car. I assumed that with an appointment my car would have been serviced as soon as I took it in. There's something seriously wrong with the way this place is managed. Either they are incredibly inefficient, they are overbooked, or they just don't care about my business. Either way, I plan to find an alternative next time I need my car serviced.

KN
Kelli N.
Eaton, CO
Jeep Grand Cherokee
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/04/2017 Category: Service
Spoke with Mike. He said this business took advantage of him.
This review was collected via phone interview by Customer Research Inc.
Amy W. from Jay's Automotive responded on 01/07/2017

We never want to make any customer feel this way. Please call us to discuss. 

The Team at Jay's Automotive

FS
Frank S.
Greeley, CO
Ford RV Cutaway
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/02/2016 Category: Service
Frank said even though he had an appointment, he had to wait an hour and a half before they started working on his vehicle. He discovered when he got home that they didn't check the fluids. His radiator fluid container was empty and their prices are high.
This review was collected via phone interview by Customer Research Inc.

MN
Matt N.
Eaton, CO
GMC Sierra 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Spoke with Lace. She said the facility provided great in and out service. The staff was friendly.
This review was collected via phone interview by Customer Research Inc.

EP
Esther P.
Eaton, CO
Dodge Grand Caravan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Spoke with Kathy. She said it was easy to make an appointment, and the service was very timely.
This review was collected via phone interview by Customer Research Inc.

TC
Trudy C.
Pierce, CO
Volkswagen Eos
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Trudy said Jason was nice and helpful. He also provided vehicle rental while the service was being performed.
This review was collected via phone interview by Customer Research Inc.

JB
Jim B.
Greeley, CO
Ford Ranger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Jim said the staff did good work.
This review was collected via phone interview by Customer Research Inc.

MS
Mike S.
Eaton, CO
GMC Sierra 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Mike said this business was very easy to work with. They did not keep his vehicle longer than they stated. It was ready right away.
This review was collected via phone interview by Customer Research Inc.

DF
Dan F.
Longmont, CO
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Dan said the business provided fair prices, very good customer service, and a very friendly environment.
This review was collected via phone interview by Customer Research Inc.

AR
Al R.
Eaton, CO
Nissan Maxima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Al said the service and staff were great.
This review was collected via phone interview by Customer Research Inc.

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RANDY S.
Eaton, CO
Chevrolet Equinox
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018
service
Work was completed as promised on time. price was as quoted. friendly employees, would recommend giving Jay's a try.

SH
Sammy H.
Pierce, CO
Cadillac SRX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Sammy said the service at this business was very good.
This review was collected via phone interview by Customer Research Inc.

CM
Chris M.
Greeley, CO
Ford Super Duty F-350 SRW
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Chris said the staff provided good service.
This review was collected via phone interview by Customer Research Inc.

WF
WADE F.
Ault, CO
Kia Sportage
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018
Love love love this place!
Always my go to place for maintenance on all of our vehicles! Very trustworthy, honest, and caring. They value you as a customer and person.
They treat women with respect where a lot of other automotive service centers don't and while I may not always be around to take care of things, I know my wife can get things taken care without any worries.

RS
RYAN S.
Ault, CO
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018
Awesome
The guys at Jays are awesome. Customer service is great. Work is great and turn over with the vehicle, at least with mine, was way better than expected. What really impressed me was their honesty especially in finding the inexpensive parts to chop at my quote. Very refreshing in a mechanic that I didn't have to give up my first born to drive away. Thanks guys

MB
MATT B.
Eaton, CO
Ram 2500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018
Quality
I go to Jays because when i leave i feel confident in my vehicle. I get perfect customer service! Which is hard to find these days. You can go to a place that’s cheaper but no comparison in quality and customer service. Worth every penny.

DS
Darell S.
Eaton, CO
Cadillac SRX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Darell said they always do a good job, they stay on top of things, they get it fixed and the pricing is fair.
This review was collected via phone interview by Customer Research Inc.

JS
Jim S.
Ault, CO
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Jim said he loves the business. The employees do a great job. It is great service. They are good people.
This review was collected via phone interview by Customer Research Inc.