Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

417 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 6 days ago

Reviews


BM
Brad M.
Eaton, CO
GMC Sierra 3500
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/25/2018 Category: Service
Brad said this business was over priced so he pulled his vehicle from the facility.
This review was collected via phone interview by Customer Research Inc.

BB
BILL B.
Eaton, CO
Subaru Outback (Natl)
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2017
It has been resolve
The issues was resolve

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/24/2017
Service
The handling of the billing was not up to expectations. The bill reflects a charge of a front wheel alignment. I called because the car is an all wheel drive and asked why all were not done. The response from the person on the phone was we did not even do a wheel alignment. I asked then why was I charged. The response was they will get back to us tomorrow.
Amy W. from Jay's Automotive responded on 10/25/2017

We apologize for the miscommunication. Please call us and we will make this right. 

The Team at Jay's Automotive

JU
John U.
Eaton, CO
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2017 Category: Service
John said the business was friendly and knowledgeable, but it was too expensive.
This review was collected via phone interview by Customer Research Inc.

AP
AARON P.
Nunn, CO
Volkswagen Jetta
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/03/2017
No respect for my time
Although Jay's does decent work, they absolutely have no respect for my time. I took my car in for an oil change. I made an appointment. What should have been a 20 minute procedure took 1.5 hours. I could have been doing other things with my time rather than waiting for my car. I assumed that with an appointment my car would have been serviced as soon as I took it in. There's something seriously wrong with the way this place is managed. Either they are incredibly inefficient, they are overbooked, or they just don't care about my business. Either way, I plan to find an alternative next time I need my car serviced.

KN
Kelli N.
Eaton, CO
Jeep Grand Cherokee
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/04/2017 Category: Service
Spoke with Mike. He said this business took advantage of him.
This review was collected via phone interview by Customer Research Inc.
Amy W. from Jay's Automotive responded on 01/07/2017

We never want to make any customer feel this way. Please call us to discuss. 

The Team at Jay's Automotive

FS
Frank S.
Greeley, CO
Ford RV Cutaway
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/02/2016 Category: Service
Frank said even though he had an appointment, he had to wait an hour and a half before they started working on his vehicle. He discovered when he got home that they didn't check the fluids. His radiator fluid container was empty and their prices are high.
This review was collected via phone interview by Customer Research Inc.

KW
Kaleb W.
Nunn, CO
Volkswagen Jetta Wagon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2018 Category: Service
Kaleb said the service was expensive but good.
This review was collected via phone interview by Customer Research Inc.

TG
Tim G.
Eaton, CO
Cadillac Escalade EXT
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Tim said they do good work. Keep up the good work.
This review was collected via phone interview by Customer Research Inc.

PS
Paul S.
Windsor, CO
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Paul said this business is the best in the world. Jay is very pleasant to deal with. He gave him a ride to his home.
This review was collected via phone interview by Customer Research Inc.

DH
Derek H.
Eaton, CO
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Derek said the staff were on time and everything else was professional.
This review was collected via phone interview by Customer Research Inc.

MS
Marilee S.
Eaton, CO
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Marilee said they treated her the best, with the best care, and they were knowledgeable.
This review was collected via phone interview by Customer Research Inc.

TS
Todd S.
Eaton, CO
Chrysler 200
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Todd said this facility is reasonably priced and they get the job done quickly.
This review was collected via phone interview by Customer Research Inc.

CS
Chance S.
Eaton, CO
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Chance said they did a great job and they did everything in a timely manner.
This review was collected via phone interview by Customer Research Inc.

FJ
Fay J.
Pierce, CO
Ford Explorer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/26/2018 Category: Service
Fay said the business has always been good to her.
This review was collected via phone interview by Customer Research Inc.

JT
Joyce T.
Eaton, CO
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Joyce said she was very satisfied with the courteous and efficient service of the staff at this business.
This review was collected via phone interview by Customer Research Inc.

MB
Mary B.
Greeley, CO
Chevrolet Blazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Mary said she has had a good experience twice.
This review was collected via phone interview by Customer Research Inc.

CR
Carey R.
Eaton, CO
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Carey said everything was great but her brakes are still squeaking a little bit.
This review was collected via phone interview by Customer Research Inc.

DK
Dick K.
Pierce, CO
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Dick said the mechanics are pretty sharp. He has known Jay for many years, and Jay is the only one he goes to.
This review was collected via phone interview by Customer Research Inc.

MN
Marry N.
Ault, CO
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Marry said ever since she bought her vehicle, she has taken it to this business. The employees are very nice, courteous, and speedy.
This review was collected via phone interview by Customer Research Inc.

TM
Tara M.
Greeley, CO
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Tara said the customer service and everything was good. The employees did a good job.
This review was collected via phone interview by Customer Research Inc.