Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

511 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
96% Would Recommend
76% Business Response
Latest Review about 6 hours ago

Reviews


EW
Ed W.
Madison, WI
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019
High quality operation
Outstanding service and customer focus.

CG
Cameron G.
Madison, WI
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019
Great experience
Excellent experience, Keri sent a text with a link to the inspection that included photos of what they were talking about. She gave me a call and walked me through what was going on and also sent the complete line item quote for the work. Very honest shop, will bring my vehicle back. Excellent customer experience.

Verified Customer
Madison, WI
Toyota Prius
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/08/2019
Not a great experience
I’ve been looking for a small, locally owned shop to bring my cars to since my last mechanic retired. I stopped in last weekend and made an appt to get my tires swapped and hoped to start an ongoing relationship.

I came in for my appt and they did not appear to be expecting me, and informed me that it would be done around 11:30 am when I was told initially 9am. This totally screwed up my day. I was told I could reschedule but at that point I wanted to make sure my car was safe and get the old tires removed.

I was a bit thrown off about how to rearrange my work schedule but still very nice about the whole thing but the person helping me seemed annoyed with me, wasn’t very nice and made me feel like I somehow inconvenienced THEM. While I waited, she was in the back laughing with another employee and it just seemed unprofessional.

Ultimately, I thought there would be some small gesture for the mix up just to show they value my business. They noted my headlight was out and if it were my business, I would have swapped that out or offered a discount to come back and get that taken care of.

RP
Robert and Carol P.
Madison, WI
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019
Excellent car care
We have used this shop to service our vehicles for many years, and have generally been very pleased. In the real world of repairs, things don't always turn out quite right, but if you give them a chance, they always make it good. The staff from the owner down have always been reasonable, gracious and honest.

JL
John L.
Madison, WI
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019
Excellent service of Air Conditioning
Excellent service along with good communications and customer support.

Verified Customer
Madison, WI
INFINITI G35 Coupe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/25/2019
Average Car Check
I made an appointment, gave them some flexibility with time and they took all day to get back to me. Felt a bit pressured to do more work than necessary, overall felt the bill was high for such a minor problem. Also it should say on their website that coupons can only be accepted when you first call, although how you are supposed to tell how many hours of work are needed is hard to tell if you aren't sure of the problem.

TM
Tillman M.
Madison, WI
Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/30/2019
Excellent service
Have been getting cars serviced at Genin’s for years. Always fair, complete and polite - greatly appreciate having a trusted shop we like!

JM
James M.
Madison, WI
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Service
James said his experience with the business was its normal excellence. The staff did a good job. He stated he hopes they keep it up on the next job.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Madison, WI
Volkswagen Golf GTI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019
They got me in!
I called mid-afternoon to see if they could get me in THAT DAY for a battery check and possible new battery—pre-polar vortex, just to be safe. I’ll was there 30 min later and not only did they check it right away, they indicated it was just a low charge and I didn’t need a new battery, just go fir a king drive. A lot of places would have just sold you the battery and taken the money. I trust them. THIS is why I’ll be back.

Verified Customer
Madison, WI
Subaru Outback (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2018
Liked the personal attention and care
They seemed to handle a pretty complex service order with ease. My 100000 mile car is running much better than it did at 85000, before I started coming to Genin’s.

Verified Customer
Madison, WI
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018
Thank you!
Thank you!

RH
Robert H.
Madison, WI
Audi Q5
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/08/2018
Service on my Audi Q5
I brought my car in for it's 80,000 mile service. When I brought it in, I asked that it be filled with the highest octane gas. No gas was added. Moreover, the symbol on my dash indicated that tire pressure was low remained on.

This is not very acceptable.

Robert Haveman

Verified Customer
Madison, WI
Lexus ES 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018
New tires
Excellent service and thoughtful assistance when answering questions

Verified Customer
Sun Prairie, WI
Toyota Corolla
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/07/2018
Awful Diagnostic
The diagnostic run on my car was absolutely false, and I feel as though I avoided a major scam. The technician said I had bad dry rot on all 4 tires and only needed my left front bearing redone. After taking it elsewhere, I found out that my tires were in fine shape and that not one but both front bearings needed to be done. In addition, the original quote for the one front bearing and tires was ludicrously high compared to other places. I will never go here again and I’ll be sure to tell people to do so as well.

Verified Customer
Waunakee, WI
Mazda Mazda6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018
Quick and Easy
We took our car in for a noisy muffler. Not knowing the outcome of what needed to be replaced we were called with an estimate and run down of what needed to be fixed. Luckily it was a quick fix, and very reasonably priced! They dropped me off at work, which was an added bonus! Keri-Jo made everything very understandable and was a pleasure to talk to! Thanks for the great work, well definitely come back if we need car work done in the future.

Verified Customer
Madison, WI
Volvo V50
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2018
Car Service
Excellent, prompt and professional service!

Verified Customer
Mc Farland, WI
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018
Free Loaner Car
Genin’s provided a free loaner car when i had my car repaired, which was extremely helpful. They also provided quality service and friendly customer service.

KS
Kevin S.
Madison, WI
Chevrolet S-10
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
Outstanding service
Outstanding service,Very accommodating to my schedule, and a true pleasure to do business with.

Verified Customer
Madison, WI
Subaru Legacy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
New battery - excellent service
The staff at Genins are excellent - friendly, efficient, and knowledgeable.
The whole process was very easy and much closer than the dealer.
Highly recommended.

MO
Marian O.
Madison, WI
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018
A great SERVICE station!!
If this weren't such a great place to take my car, I would not return. Have been a customer for more years than I can remember. I do recommend them to family and friends, and they come back to tell me how glad they were that I did. Great place to come if you are suddenly in sole charge of your vehicle and they give you good advice and timelines as to when things need to be done. 2 thumbs up from me.