Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

84 Reviews

99% Would Recommend
Latest Review 9 days ago

Reviews


JR
James R.
Manchester, NH
Kia Rondo
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/20/2017
What makes this place great is Wonda
My springs creak like a boat.
Ric M. from Motorcar Alternatives responded on 08/21/2017

James,

We were completely unaware there were any problems with the service we provided and sincerely apologize. I'll have Wanda reach out to you today so we can make this right.


AB
Alan B.
Manchester, NH
Ford Crown Victoria
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2018
Two Returns Necessary
A very expensive visit that required two return visits to fix two separate problems. Problems were resolved without complications
Ric M. from Motorcar Alternatives responded on 05/25/2018

Thank you for the review, Alan. In business, as in life, things sometimes don't go as planned despite the best efforts. We believe it's how we handle the challenges that provides a better measure. Thank you for your loyalty through this bump in the road.


SS
Sue S.
Hooksett, NH
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/01/2016
They care about our safety.
Motorcar Alternatives gets the work done in a timely and professional manner. They explain every detail of what work they are doing and why. I feel safe driving my car after they have worked on it.

KM
Keith M.
Hooksett, NH
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2015
First time customer
My prior mechanic for 20+ years decided to retire and closed up his shop so I decided to give Motorcar a try for my future business. A couple of real good positives here was that the staff was very friendly and attentive to my needs. I actually had an emergency with one of my cars and they took it in right away and provided a loaner car which was awesome! Work was done in a few days which was fine as I had the loaner and my bill was expensive but I believe justified as I needed a lot done. I will be back in the spring for more PM work as I feel they were very through. I hope not to run into too many big expenses in the future so as long as they are fair in accessing my vehicle needs and not adding on extra items I do not need then I think I have found a long term partner for me cars. Thanks to the staff at Motorcar.
Ric M. from Motorcar Alternatives responded on 11/21/2015

Thank you, Keith. Your previous mechanic obviously treated you right as evidenced by your loyalty. We'll do our best to inspire the same.


TS
Tom S.
Manchester, NH
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2011
oil changed
excellent service , good communication with service writer, she's extremely knowledgeable in all areas of auto repair

MK
Micki K.
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018
Wanda! AND, Oh, yes the service too!
Pleasant, comfortable wait which is usually 1 hour.Good coffee, nice selection of goodies. Always feel my vehicle is being checked out properly, no anxiety about what will need work, how it will be done.

DA
Dave A.
Wolfeboro, NH
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018
Good service, very knowledgeable
Rick is a very knowledgeable mechanic who is very helpful when it comes to determining how serious a repair is and if it can wait ir not. Wanda is also great. I recommend them both.

Verified Customer
Hooksett, NH
Subaru Impreza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018
Motorcar Alternatives
Great Service * Always available

CV
Christina V.
Manchester, NH
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
Customer service
Amazing people!

AH
Ann Marie H.
New York
Chevrolet Chevy Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
Above & Beyond
I am from southern New York and was in New Hampshire for business. On the way up, the evening of 11/5, I blew a brake line in the very large van I was driving. I was able to get the van to them, but not until later in the afternoon on 11/6. For a number of reasons, it was urgent that I get back home as soon as possible. I am not a regular customer and this was my first experience with MA. They got me in the day I called and had me back on the road by the close of business the next day. They were professional, courteous, personable, empathetic and genuinely concerned about my safety. I would definitely give MA my recommendation and if I am in New Hampshire and in need of service, I will be a repeat customer.

Verified Customer
Hooksett, NH
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018
Fantastic
Everything exactly as expected.

WC
Wendy C.
Manchester, NH
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
Always feel well informed about maintenance and repairs
Always feel that I've been well informed that my questions are always answered. The service is always excellent.

Verified Customer
Manchester, NH
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018
Dependable as the Sunrise
Scheduling was a breeze. The reminder is appreciated. Attention to detail was flawless. Courtesy and accommodation are unmatched. I can start another winter without a worry!
Ric M. from Motorcar Alternatives responded on 10/27/2018

Thank you very much! Enjoy those new tires.


SM
Stephen M.
Hooksett, NH
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
Great as always
Minor snag with the wrong part coming in but great communication as always

JB
Jane B.
Hooksett, NH
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
Car update
This is a great place. I have NEVER been disappointed in their work. As usual this visit was outstanding.
Ric M. from Motorcar Alternatives responded on 10/26/2018

Thank you Jane! We'll do ou best to keep up that record.


RP
Ray P.
Hooksett, NH
Ram Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018
THERE DEPENDABILITY , EXPERIENCE AND FRIENDLYNESS.
IVE BEEN WITH THEM FOR MANY YEARS. THEY HAVE SERVICED ALL MY VEHICLES, SO WHEN IM ON THE ROAD I HAVE CONFIDENCE THAT MY VEHICLE WILL MEET ALL EXPECTTATIONS. THEY ARE A 5 STAR RATING.

RR
Roger R.
Hooksett, NH
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018
Great People
It was so refreshing to walk into an auto mechanic's shop and be greeted by a friendly smiling face. Wanda was a delight to deal with. I felt taken care of and informed about every thing they needed to work one. And not in that smug you-should-know-this attitude, but in a way that shows they really care about their customers. Best of all was being able to have a loaner car so I didn't have to worry about not having a vehicle while they fixed my car. I highly recommend Motorcar Alternatives.

PB
Pat B.
Manchester, NH
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018
Peace of mind
Time spent at Motorcar beats time lost on the road.
Ric M. from Motorcar Alternatives responded on 05/17/2018

Wow! Thanks, Pat. I might use that as a slogan someday.


SM
Stephen M.
Hooksett, NH
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018
Great as always
Minor repair to clear a check engine light. Always great service.

JB
Jack B.
Manchester, NH
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018
great customer service
dependable and quality car repair service

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