Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

3754 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 1.3333333/5rating 1.3333333rating 1.3333333rating 1.3333333rating 1.3333333
96% Would Recommend
Latest Review about 3 hours ago

Reviews


TG
TOM G.
Damascus, OR
HONDA CIVIC SDN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2016 Category: Service
Brake Alignment
I scheduled my appointment on line. Once checked in (8 AM) it took about and hour to do the alignment. Great service.
Heather M. from Tonkin Gresham Honda responded on 05/19/2016

Thank you so much for your 5 star rating.  We appreciate it Tom!


JC
JOHN C.
Sandy, OR
HONDA PILOT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2016 Category: Service
The employees at Tonkin
Extremely helpful, very polite and knowledgeable.
Jorge J., Service Director from Tonkin Gresham Honda responded on 05/19/2016

Thank you John for the 5 star review

Jorge Juarez
Service Director
jjuarez@tonkin.com

JG
JAMES G.
Troutdale, OR
HONDA ACCORD SDN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2016 Category: Service
Gresham Honda Service Visit
Friendly and courteous service people.
Jorge J., Service Director from Tonkin Gresham Honda responded on 05/19/2016

James, we appreciate the 5 star review!

Jorge Juarez
Service Director
jjuarez@tonkin.com

ED
ERICA D.
White Salmon, WA
HONDA CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2016 Category: Service
Great warranty service
Easy to use rental, covered by warranty
Jorge J., Service Director from Tonkin Gresham Honda responded on 05/19/2016

Thank you Erica for the feedback!

Jorge Juarez
Service Director
jjuarez@tonkin.com

SH
SAM H.
West Linn, OR
HONDA ACCORD SEDAN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2016 Category: Service
First Service
Everything was handled professionally and completely.
Heather M. from Tonkin Gresham Honda responded on 05/18/2016

Thank you Sam, we appreciate the 5 star review!


TT
THERESA T.
Portland, OR
HONDA ACCORD SDN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2016 Category: Service
Steve Tichy is an awesome service manager.
Steve is the reason I got to Gresham Honda. He's easy to work with and is very helpful. His customer service attitude makes all the difference in the world. Thanks Steve!
Heather M. from Tonkin Gresham Honda responded on 05/18/2016

Thank you for your 5 star review Theresa! We appreciate it! I will pass along your kind words to Steve!


PK
PAUL K.
Wheeler, OR
HONDA PILOT
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2016 Category: Sales
Easy to work with and got what we wanted.
Andre was professional, quick to respond to our inquiries, and sensitive to our specific needs. He was easy to work with as well creative in offering workable options to make the transaction meet our financial requirements.
The service department was helpful and informative.
The financial paper work, however, always seem to take much longer than expected and is in need of some streaming lining to make the process more palatable for the customer.
We feel we were able to purchase the vehicle that satisfied our needs at a reasonable and fair price.
This was the second vehicle we had purchased at Tonkin Honda/ Gresham. Overall we were pleased with the experience and would certainly consider Tonkin for any vehicles purchase we make in the future.
Thank you.
Rick P., General Sales Manager from Tonkin Gresham Honda responded on 05/18/2016

Thank you Paul for your comments.  We are always looking to streamline the process.

Ricky Pennington
General Sales Manager
(503) 676-7009

TC
THOMAS C.
Damascus, OR
HONDA ACCORD SEDAN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2016 Category: Sales
The Staff was Excellent
We bought a Honda here in 2001 and we stayed with Gresham Honda because of Mark Cawthorn in Service. Our experience with our Sales person Andre Ozdemir on this transaction was the best. Overall experience was a 10!
Rick P., General Sales Manager from Tonkin Gresham Honda responded on 05/19/2016

I will make sure and pass on to the both Mark and Andre your very nice comments!  Thank you for doing so!

Ricky Pennington
General Sales Manager
(503) 676-7009

TP
TERRI P.
Troutdale, OR
HONDA ACCORD SDN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2016 Category: Service
Troutdale Honda the best!
Awesome
Rick P., General Sales Manager from Tonkin Gresham Honda responded on 05/19/2016

Thank you for saying so!

Ricky Pennington
General Sales Manager
(503) 676-7009

MH
MARILYN H.
Gresham, OR
HONDA CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2016 Category: Service
outstanding customer service!!!!!
Service department excellent!!!
Heather M. from Tonkin Gresham Honda responded on 05/17/2016

Thank you for your 5 star review Marilyn! We appreciate it!


JC
JASON C.
Boring, OR
HONDA ACCORD SDN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2016 Category: Service
Fantastic Customer Service
The service level is supreme. The Service Advisor is very knowledgeable and has great follow through.
Heather M. from Tonkin Gresham Honda responded on 05/16/2016

Jason, thank you so much for the feed back and the 5 star rating, we sure appreciate it!


CC
CATHLEEN C.
Happy Valley, OR
HONDA CIVIC HYBRID
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2016 Category: Service
Everyone is very friendly & the service is often completed in less time than predicted.
The only less than satisfactory feedback is the scent from the cleaning solution used for my 90,000 mile service. I'm highly sensitive to cleaning products & the fumes made it difficult to be in my car for several days. Using a cleaning solution that has zero scent would be highly appreciated.

AC
ALEXANDER C.
Gresham, OR
HONDA CIVIC SEDAN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2016 Category: Sales
Easy going process
I knew what I want going in and the associates accommodated it and made it happen without any hassle. Very nice people to work with.
Rick P., General Sales Manager from Tonkin Gresham Honda responded on 05/19/2016

Thank you Alexander.  We really appreciate you taking the time to write about your experience.

Ricky Pennington
General Sales Manager
(503) 676-7009

KC
KATHLEEN C.
Sandy, OR
HONDA CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/13/2016 Category: Service
Service Review
My only complaint is that a woman who came in after me, rushed in ahead of me and the service person inside took her first, making me wait to be checked in for an appointment for a wheel alignment. She had no appointment. Otherwise, the service was fine.

CC
CRAIG C.
Sandy, OR
HONDA CIVIC SDN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2016 Category: Service
They made it right
Well, I previously had a couple issues concerning my A/C not working right after having it serviced, and a wrong discount was applied to my bill. Mr Jorge Juarez issued a refund on both counts and I am satisfied. He also offered to diagnose my A/C system free of charge, which I have since had done. The repair was quite expensive for a 9 year old car, but I felt it was worthwhile as I have pollen allergies and a long commute and it could be a long miserable Summer without A/C. The only other way to remedy it was a new car, so several hundred dollars VS about 40,000 seemed reasonable.
Heather M. from Tonkin Gresham Honda responded on 05/13/2016

Craig thank you so much for your feed back and willingness to let us work with you!  We appreciate the 5 star rating!


TK
THAWNG K.
Portland, OR
HONDA FIT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2016 Category: Service
No appointment
Just call and bring car.
Heather M. from Tonkin Gresham Honda responded on 05/13/2016

Thank you Thawng for the 5 star rating, we appreciate it!


CG
CRYSTAL G.
Sandy, OR
HONDA ACCORD SDN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2016 Category: Service
Family Friendly, fast service
Gresham Honda always has the best service. They explain everything thoroughly and meet or exceed the timeline for work completion every time I come in. The clean play room makes our service experience even nice for the little ones!
Heather M. from Tonkin Gresham Honda responded on 05/12/2016

Thank you for your feed back and the 5 star review Crystal! We really appreciate it!


JL
JAN L.
Damascus, OR
HONDA CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2016 Category: Service
I appreciate that service notified me that I had another part that needed replacement.
Excellent as usual
Heather M. from Tonkin Gresham Honda responded on 05/10/2016

Thank you Jan for your 5 star review we appreciate the feed back!


DW
DAVID W.
Gresham, OR
HONDA RIDGELINE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2016 Category: Service
Clean , Fast, Honest
They always make it a pleasant experince
Heather M. from Tonkin Gresham Honda responded on 05/10/2016

Thank you for your 5 star review David!  We appreciate your business!


DC
DONALD C.
Gresham, OR
HONDA ODYSSEY
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2016 Category: Service
Odyssey repair
Very attentive and professional service
Heather M. from Tonkin Gresham Honda responded on 05/10/2016

Donald, thank you so much for your 5 star review.  We appreciate the feed back!