Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

3750 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 1.3333333/5rating 1.3333333rating 1.3333333rating 1.3333333rating 1.3333333
96% Would Recommend
Latest Review about 7 hours ago

Reviews


HM
HENRY M.
Fairview, OR
Honda Accord Sdn
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/16/2018 Category: Service
Estimate issues
This is the third time in recent history where we have been given a quote and then when the car has come in for the repair, been charged at a higher rate. Not once or twice but it’s getting to be a pattern. It leave us with the impression that we are not dealing with a group with integrity. It shouldn’t be so difficult to have a clear expectation of charges when bringing our car in for service.

JH
JAMES H.
Gresham, OR
Honda Accord Sdn
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/11/2018 Category: Service
Expensive window fix
Brought our 2002 Honda Accord in to get the driver window fixed; expensive for part and labor; just saying.,,

WP
WINDY P.
Sandy, OR
Honda CR-V
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/09/2018 Category: Service
Not a pleasant experience
Came to get my airbags changed due to a recall. The work was done within an hour, which was great. Then we got the sales pitch to have a bunch of other work done, which we expected. We declined the additional work and were then told to wait a moment while they got our receipt. A half hour went by, and I had to go to the counter to find out what was the holdup. Before I could say anything, the man waved me away, repeating he'd have my receipt in a minute. Another 10 minutes went by before he finally called us up to the desk, where there were two forms. He had me sign one, then gave me a copy of the one I DIDN'T sign, which looked different from the one I signed. I asked for a copy of what I signed and he insisted it was the same thing, "just with extra numbers". I had to ask three times for a copy of what I actually signed before he grudgingly went to a back room and made a copy. In the end, we waited longer for our receipt than for the actual work, and customers should NEVER have to fight for a copy of something they signed.

AH
ANDREW H.
Oregon City, OR
Honda CR-V
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/06/2018 Category: Sales
Inexperienced Salesman
The salesman we had was very inexperienced, inept, or just didn't care. We were buying a new car that was fully financed through my insurance, but he kept having us fill out the same paperwork as for dealer financing. We kept asking us why, and he kept giving us evasive answers until he finally showed that, against our wishes, he'd pulled our credit. We had to get the finance supervisor over to explain what the heck was going on - it turned out it was just a soft pull, which I guess is a new requirement of our own insurance. But the fact that the sales agent couldn't explain this in spite of numerous requests on our part left a sour taste in our mouths.

GM
GREG M.
Gresham, OR
Honda Odyssey
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/21/2018 Category: Service
I waited 1 hour and 50 minutes for “express” service oil change
I went in for an oil change, and it took almost 2 hours. They said I needed a brake inspection, and I agreed, only to discover that the brake pads were not needing maintenance yet and so I was charged $65 to be told I might need them replaced next time.

MW
MARK W.
Portland, OR
Honda Civic Cpe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/18/2018 Category: Service
Went in for an insurance claim quote
I went in for a quote on an insurance claim quote. Came back to the service person saying have to fix rim and control arm and then rediagnose what else may be wrong. Charged us over $120 for doing nothing to the car. Took to another shop and within 10 minutes they said replace tire, rim, control arm before we go any further we need to see if frame is bent and if the car can hold an alignment. No charge! CAN'T believe it took over 2 hours for Tonkin honda to tell us and charge us. We have brought our cars into this place for every oil change and service from the first day we bought. Your greed over $124 has lost any future rwvenues for servicing both of our hondas.
You are not the only dealership in town. Will never buy another car from Tonkin period.

DB
DAVID B.
Fairview, OR
Honda Odyssey
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/07/2018 Category: Service
It was ok
Did what they were askers to do
Heather M. from Tonkin Gresham Honda responded on 03/14/2018

David, we are always appreciative of any kind of feedback.  We want to make sure we are always creating a 5 star experience for our customers.  Is there anything we could have done differently or can work on doing differently for next time? 


RS
ROBERT S.
Sandy, OR
Ford Mustang
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/12/2018 Category: Sales
need better press service for the cars you sell
You sold me a mustang that has a terrible knocking sound when driving over bumps. Couldn't hear them driving around city roads but the second you hit a bump it sounds like something is about to fall off. It also has a coolant leak coming from the motor. And the rear end oil was never changed. Seems like this stuff should be a standard when selling car.

TV
TEDDY V.
Portland, OR
Honda Civic Coupe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/11/2018 Category: Service
People are ok, but policies not
I went to change my oil and the car was due for a check up. I spent $104 for that. When I bought the car (brand new in May 2017) I was told from the people that I did the paper work that those services are free for the first 2 years or until the car gets 100000 miles.
Apperantly not.
I also pay some extra insurance included in the monthly payment, so the car can be covered for the first 75,000.
That's extremely disappointing, especially when my motivation buying a new car was to save myself from dealing with car mechanics and extra expenses that an old car usually has. I don't think that changing oil should be $50, and checking your fluids and tires another $54. Just to find out they are ok , since the car has only 10, 000 miles... and driven with care only in the city.
Next time I am going to Jessie Lube for that service.

AF
ANITA F.
Troutdale, OR
Honda Civic Cpe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/27/2018 Category: Service
Overall rating
I was told it would take 45 minutes to an hour and it took 2 hours and 15 minutes to get my oil changed.
Heather M. from Tonkin Gresham Honda responded on 02/01/2018

Anita, I'm sorry to hear your service visit took longer than you were told it would, we understand that can be frustrating.  We would like to hear more about your experience and look into how this happened to try and keep it from happening again. We value your feedback!  Our service manager will be reaching out to you regarding this in the next day or two.   


MK
MATSWA K.
Portland, OR
BMW 5 Series
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/23/2018 Category: Sales
Terrible manager encounter
Bought a car, was lied to about gas for he vehicle and disrespected by the manager.

CC
CANDIDA C.
Portland, OR
Honda Accord Sedan
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/22/2018 Category: Sales
Bought a car but was disappointed
We were 2 hours into test driving with Manny, trying to decide what car would suit us best. Suddenly he ditched us to work with other people, and we were left with another salesman. Nothing like starting the process all over again. We bought a car, but I wasn't impressed with the salesmanship

DC
DARITH C.
Gresham, OR
Honda Pilot
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/18/2018 Category: Service
Left front passenger window down and got soaked.
Upon pulling my Pilot up front it appears the tech left my front window down in the rain. Door panel, seats, dash, floor boards all wet. Biggest concern is the door panel fabric and window switches.

DT
DARYL T.
Portland, OR
Honda CR-V
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/07/2018 Category: Sales
Customer service was average at best.
Misrepresentations were made by you finance representative Jeff that drastically changed the price of the vehicle I purchased. Although I should have gone over the purchase agreement with a fine toothed comb I trusted what I was told.

RM
REBECCA M.
Estacada, OR
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2018 Category: Service
Honda service dept
Mark was very helpful. He seemed honest and straight forward. The service department is great. The sales department is another story.☹️
Heather M. from Tonkin Gresham Honda responded on 01/10/2018

Thank you Rebecca for the 5 star rating! We appreciate that you chose us! See you next time!


WC
WILLIAM C.
Tacoma, WA
Honda Ridgeline
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/22/2017 Category: Service
All the dealers I've been to in the past have wash the car after doing a oil change or service Plus there oil changes are usually a lot cheaper than yours
I'm just not impressed

GD
GEORGE D.
Troutdale, OR
Honda Accord Sedan
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/05/2017 Category: Service
Mixed Bag
The Pros:

The person checking me in was really helpful and nice. We were able to use a coupon from another place and he willingly matched the price to save me some money. The work was completed quickly and everything seemed to be fine.

The Con:

I have a cabin air filter that has never needs to be replaced. I periodically clean it out per the manufacturers recommendations and it was cleaned out within 2 weeks of this visit to this dealership. There were no major air quality events and thus it it still in perfect working order. One of the recommended actions that the dealership wanted me to take was to replace that filter because it was due for it at a cost of 40+ dollars to do so. I asked the person who was going over this with me how that could be since it was recently cleaned out and he shrugged his shoulders and mentioned that he's just reading the paperwork. Curious as to whether they actually looked at the filter I went out to my car and checked. My glove box, which resides in front of that filter, was untouched. It is my opinion that they never looked at that filter.

So be aware of things like this and keep records of what you do and when. The filter I bought will last a lifetime and cost $50. If I would have not been paying attention they would have thrown that one out, replaced it with one that I would have to replace the next time I go in.

LM
LAYA M.
Portland, OR
Honda Civic Hybrid
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/17/2017 Category: Service
It took a month to fix my car when I got quoted a week.
I took my car in a month ago to have a few things replaced. The first time I got quoted a week and then they called me the day that they quoted me it would be done and said my parts got miss shipped and that it wouldn’t be done until the end of the following week. Keep in mind I didn’t have a rental at this time. Then they called at the end of the week and said they couldn’t get the deer parts removed from under my car (I hit a deer that’s why I took my car in) and they couldn’t start working on my car until they got that taken care of. At that point I asked for a rental car for the inconvenience so they gave me one. They did not make my car a priority and they kept quoting me falsely. My car should not have taken a month to get fixed.

LX
LANDA X.
Portland, OR
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2017 Category: Service
Awesome Sauce!
Service folks are always great! Can't say the same about the Sales people... horrible. Three cars and no gratitude. Probably never buying from Tonkin again. But Service staff, AMAZE BALLS!!!
Heather M. from Tonkin Gresham Honda responded on 11/17/2017

Landa, I have to say you are the first to say we are Amaze Balls! :) We are very thankful that you think we are! We appreciate your 5 star rating as well.  Sorry to hear things weren't as awesome sauce for you on the sales side of things.   However glad you enjoyed your service,  We look forward to your next visit!


KN
KRISTINE N.
Portland, OR
Honda Accord Sedan
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/10/2017 Category: Service
Everyone us very pushy.
Several people pressured to add on the same additional service. Was told to fix something that the dealership in Beaverton had recently fixed due to a recall.