Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

3750 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 1.3333333/5rating 1.3333333rating 1.3333333rating 1.3333333rating 1.3333333
96% Would Recommend
Latest Review about 6 hours ago

Reviews


AR
ATHENA R.
Portland, OR
HONDA FIT
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/20/2016 Category: Service
HORRIBLE Salesmen
This was the worst experience I've ever had at a dealership. I bought my first car there about 2 years ago, and it was a smooth experience, and the salesmen that I had dealt with was very laid back and friendly. This time, I was greeted by a salesman named Scott Wildsman. At first, he was very friendly, and funny. He explained and demonstrated all the features of the car that I was looking at. Once we got back to the dealership, I asked for the prices, and explained I was just looking and wasn't ready to buy, and instead of respecting that, he continued to pressure me into buying the car. I explained that I wanted to go back and discuss it with my family, since they were helping me with the process, but instead he continued to pressure me saying that I didn't need to talk to my parents because I had already done my research. He presented me with a sheet with the pricing, and wanted me to sign it. This sheet had no text on it besides the numbers. I asked multiple times what the paper was for, and what signing it would do, but he evaded the question each time. Eventually, he went and got his manager who treated me exactly the same way. I was so disgusted by this experience, that I was sure to leave a negative, and in depth review on both Yelp and Google, including the salesman's name, which can be located here: http://www.yelp.com/biz/tonkin-gresham-honda-gresham?hrid=ua4rbpIhsv3mBY-TcEWnPg&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct)

I emailed the salesman saying how displeased I was, and linked him to the above review, and he later called me telling me that I need to remove his name from the review because "that's how he feeds his family". He wasn't even apologetic.

Long story short, I will never return to this location, even to have my previous car serviced. It's inexcusable to be placed in such a high pressure situation, when it was made clear that I would not be buying a car that day.

DR
DIANE R.
Portland, OR
HONDA CIVIC HYBRID
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2016 Category: Service
smells better
Thank you for the credit to my dealership account, and reassurance that the smell in the car will dissipate in time. I still hope that an unscented option will offered in the future. This is the second hybrid I've purchased from Tonkin, and the service has always been exemplary.

Overall Rating 1/5rating 1rating 1rating 1rating 1
07/19/2016 Category: Service
where is my 15% off wild card savings?
I spent over $500 in part and service and the cashier did not honor the 15% wild card discount, or even give me $10 off for the scheduled service. The service department used some floral spray, in the filters they sold me. Why? Feel free to apply the 15% refund directly to the card used to pay the bill that day. Thanks, Honda.
Heather M. from Tonkin Gresham Honda responded on 07/20/2016

Thank you Diane for working with us to resolve these matters. Your business is appreciated!


RM
ROBERT M.
Estacada, OR
HONDA PILOT
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/07/2016 Category: Sales
NOTHING !!!!!
Salesman didn't know product. Had to look up answers to my question on smart phone. Was not willing to put any effort to selling us a vehicle. To lazy to locate vehicle we purchased. Couldn't sell toilet paper in a diarrhea wars.

LK
LINDA K.
Sandy, OR
HONDA CR-V
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/12/2016 Category: Service
Why not admit there's a problem.........................................
Took our 2013 CRV(with less than 9000 miles) in because of a grinding noise upon cold start. They kept it for 2 days, of course no noise for them. Also had an oil change, it went well......except for the fact that the technician forgot to reset the oil maintenance reminder. Called the service advisor after we picked up the car and it had started up twice with the grinding noise and was told to record the noise if possible and then get back to them. Just looked on Google and there are many complaints about this very problem. You guys know what the problem is, just fix it. Stop playing games.

http://www.carcomplaints.com/Honda/CR-V/2013/engine/grinding_sound_upon_cold_startup.shtml
http://www.crvownersclub.com/forums/13-dear-honda-feedback-forum/36273-2-4l-engine-noise-cold-start-up-crv-accord.html

Please let us know when we can bring it back and have it fixed.

Thank you

TS
TERRI S.
Washougal, WA
HONDA ACCORD COUPE
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/06/2016 Category: Service
New car sales
I did not like the customer service of the guy that I was handed off to re: completing a credit app. to see about trading in my car. He was not very personable and he refused to give me a copy of the completed credit app. when I requested it. It was a NCR 3 or 4 copy sheet that actually stated customer copy on it. I would not have liked to have my credit dinged if I knew it was not even a possibility to work out a deal. I was told after my credit was checked that I had negative equity in my car. I expressed that I was concerned about the ding on my credit for the check and only wanted it done if it was going to be a deal. I have had very good customer service from the service dept., but I will not consider purchasing a car from your dealer due to this experience. I have purchased two brand new Honda Accords from Gladstone Town & Country Honda, and regret that I even attempted to buy a car at your dealership.
Rick P., General Sales Manager from Tonkin Gresham Honda responded on 06/15/2016

Hi Terri,  I appreciated being able to speak with you today.  The concerns mentioned will and have been discussed. 

Ricky Pennington
General Sales Manager
(503) 676-7009

BO
BILLY O.
Portland, OR
Honda CR-V
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/31/2019 Category: Service
Damaged my CRV
While having my CRV recall done they damaged the housing around the shifter and did not even say anything to me about it.
Ethan W., Fix Op Director from Tonkin Gresham Honda responded on 09/04/2019

I believe we have corrected this concern, as we have a replacement part ordered. Unfortunately a holiday weekend reduced our ability to communicate quickly.

Ethan Woehl
Service Director

LF
LIANA F.
Estacada, OR
Honda Accord Cpe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/09/2019 Category: Service
Door window replacement
I will not use Tonkin Honda again if possible. We needed to replace a broken drivers door window - which turned into 3 weeks with our car in the shop. When we got it back the replaced window has big scratches in the tinting, and broken glass still falls out of the bottom of the door every time I open it. Supposedly the door was taken apart and the door latch and window motor replaced. It seems like the broken glass would have been removed and an unscathed glass replacement would have been used.
Ethan W., Fix Op Director from Tonkin Gresham Honda responded on 06/13/2019

Thank you State Farm Insurance! This was an insurance claim that through State Farm. They required used parts which showed up broken twice. Repairs were completed as fast as possible considering the circumstances and used parts supplied by State Farm Insurance. Great leaning experience for all. 

Ethan Woehl
Service Director

KV
KENT V.
Gresham, OR
Honda Pilot
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/07/2019 Category: Service
We all have our bad days
Arrived for my 1PM appointment at 12:55 for oil change and at 1:30 my pilot had not moved! I was told it was finished at 2:35! Others who were waiting were falling asleep. I was rather upset and my old memory couldn't remember this bad a service in the 20+ years of going to Gresham Honda. Must be Mark is not there.
The service rep who finished up the paperwork was other than friendly or apologetic. Think they knew I was "bitching" about the time wasted there. They did not explain the "requires immediate attention" items on the service record - not how important to fix ASAP and those that could wait for the next service. I put very little mileage on the pilot these days.
Hopefully things improve significantly or "There is always Orient Motors."
Rip VW

CG
CHRISTOPHER G.
Happy Valley, OR
Honda Odyssey
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/06/2019 Category: Service
Recall missed while servicing vehicle
Came in for service tti resurface rotars, changed break fluid and front wipers.


My back wiper didn't get noticed ans replaced. And most importantly ans the reason for my review here, is they didn't mention anything about a SAFETY recall.

Now I realize why my sons seat wasn't latching else driving in the freeway.

VERY disappointed.... quality changes when ownership changes.

DL
DANA L.
Gresham, OR
Honda Pilot
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/04/2019 Category: Service
SLOW
I drove in Friday the 5/31/19 and was told there was no more express services and that my wait would be one hour to one and a half.
Disappointed I left with a 11;30 appointment for Monday. Got there 11:30 went shopping and came back and car not touched. They got to it at 12:45

Verified Customer
Damascus, OR
Honda Odyssey
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/17/2019 Category: Service
Too long for recall service
It took 5 hours to perform a 2 hour recall service with no reason given why it was taking so long. I’ve had great service in the past from this dealership but unfortunately not this time.

KH
KAO H.
Troutdale, OR
Honda Odyssey
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/30/2019 Category: Service
Service guy who made alot of commision of me
They fix the problem but I was quoted for a price and somehow it went up 3 times what I was quoted for. I feel the service person was getting paid by commision. He call me 3 times for 3 different price and it keeps going higher each call I get. I was going to take my car else where but I will lose the $130 just for diagnostic problem which I already knew the problem. I call around. Others were willing to do half the price but I was stuck paying the diagnostic. Im still mad about the price but what the hell so I just take it up the ass and paid for it. Didnt want to deal with the service guy who probably made 300 buck of this service.
Ethan W., Fix Op Director from Tonkin Gresham Honda responded on 04/03/2019

Owner tried repairing on his own. Did not go well. Yes; it did take 3 calls to correct the depth of the problem. 

Ethan Woehl
Service Director

TH
TONY H.
Portland, OR
Honda Civic Sdn
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/17/2019 Category: Service
Unhappy customer.
I had a 4-wheel alignment done to my 2009 Civic on 1/16/2019. The chart shows it was not done correctly. I am not happy with the result and the work done.

KR
KRISTA R.
Gresham, OR
Honda Civic Sedan
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/14/2019 Category: Service
Very pushy with sales
I have a 2016 the I bought NEW from a dealership. Today I wanted my oil change and was told it estimated to be $240.. I didn’t even know what to say when was given that quote. I told him I wanted a simple oil change and the price dropped to $50. Then while waiting in the lobby I watched as each employee tried to upscale every person sitting in that room. It was disgusting, I want to go to Honda because I thought I was getting the best care yet the employee came out to me and told me I NEED A NEW BATTERY!! I have 48,000 miles on my car and I need a new battery!? Then they guy replied well.. it’s not a priority. How is a battery not a priority for a car!?! Sorry I won’t be returning to this store they are pushy
Ethan W., Fix Op Director from Tonkin Gresham Honda responded on 01/18/2019

I am hopeful that after a phone conversation, all is well.


RB
REINHARD B.
Gresham, OR
Honda CR-V
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/10/2019 Category: Service
different answer from different staff
I was told on the phone ,I did not need an appointment( but I do. )went in for oil change and was asked if I wanted a tire rotation(I declined and would do it next time) when I went in today I was told my rear oil unit was needed and I declined at the last visit( which was not the case) I was never told I need to replace oil in the rear unit or I would of. tech told me one thing and service guy told me another? tech asked me if he would research my problem and may need to order a part( so I waited) then the service guy said your car is done and ready for you to go (really) you would think the tech guy would tell me the correct information.then I was told I need a filter, it would be about 34-48$$ when I asked which filter was need I was told all of them and it would be $100- my question Do I need one or all? why was I quoted $34-48 one only.
Not sure who to listen too? very concerned! Not sure if I will go back or not

MD
MARC D.
Beaverton, OR
Mazda Mazda3
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/11/2018 Category: Sales
Typical dealer experience
We purchased a 3 year old vehicle from this dealership. Had the typical back and forth that is the stigma when dealing with car salesman. I was dissapointed to have to go through this. I was told that the car would receive new wipers and a full tank. Neither happened.
When test driving the car, I neglected to open the center console. Once we got it home, I opened the console to find that the top latch was broken, and the lid barely attached. I called the dealership and spoke to my salesman, Michael Prickett. Michael dismissed my concern, and told me that his manager would call me back. The next day, I had not received the call so I called the dealership again and spoke with one of the sales managers (I think his name was Josh). The manager explicitly told me that he didn’t have enough money in it to repair the car beyond fixing a loose bolt. I very much understand that I purchased a used car as-is. I’m just highly dissapointed at how I was treated post sale. There was no concern for customer service or satisfaction. I would not recommend this dealership. There are far better dealers in the metro area that have a greater concern for customer service.

Verified Customer
Corbett, OR
Honda Odyssey
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/08/2018 Category: Service
Getting pricey
Service is great, but everything is getting too expensive. I may as well buy a new car.

PM
PAMELA M.
Gresham, OR
Honda Pilot
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/17/2018 Category: Service
I was not told that my vehicle was done.
I came in for an oil change. I was told that there was no one in front of me and the job would be done quickly. I waited an hour and twenty minutes and finally decided I would ask what was going on. As I walked to the desk, I saw my vehicle parked and ready to go. The attendant said she didn't know why I wasn't told, but the vehicle had been done for a long time. I missed work that I shouldn't have, and left with a very sour taste in my mouth. I've always been pleased with your service, but this is totally unacceptable.
Ethan W., Fix Op Director from Tonkin Gresham Honda responded on 08/27/2018

Concerns addressed and corrected via phone. 


Verified Customer
Sandy, OR
Honda Civic Sedan
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/07/2018 Category: Service
Coupon not valid anymore!
Very annoyed that coupon didn’t work for oil change, yet the price for an oil change continues to rise! Honda makes more than enough money, don’t be cheap!!!

BD
BJ D.
Portland, OR
Honda Fit
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/14/2018 Category: Sales
Honda or Hondon’t
First off, I don’t normally bother with these surveys/reviews but this one I figure I’ll fill out. I didn’t really like this place or my experience.

I found a car through the CostCo Auto Program, which linked me with the manager here. After some brief texting back and forth he stopped replying after I asked about a specific car. I really wanted it so I decided to just go to the lot and check if it was there. I was told it wasn’t there but it could be soon. I test drove a similar vehicle and decided to go ahead with the purchase. I was told I was getting a discount through CostCo and the car I wanted would there the next day. Then while in the paying process I was told the discount was not from CostCo but because it was a demo car, currently being driven by a son of one of the Tonkins. I was hesitant but was assured it’d be fine.

I show up today, the car is there and the backseat is full of dog hair. I don’t care that much but there was a huge chunk (as in with skin there too, it was about the size of a car key) just laying there in plain sight, which just meant that they didn’t bother to check the car over. This is what ruined the experience for me. I now have anxiety over the “new” car I bought. To top it all off the car doesn’t have floor mats for some reason and I was told I could buy some...

Ultimately, the guy who sold me my car was great. He seemed relatively new at car sales or at least was honest enough to admit when he didn’t know something but was quick to get an answer for me. He was trustworthy and well that’s a great thing for a dealership. However, I felt like the rest of the staff viewed me as just another guy to make a buck off of and treated me as such. I got contradicting information from the higher ups and then was ignored when I came in to pick up the car I bought.

I feel like I would have written a very positive review yesterday but the process of getting the car today ruined it for me.

I’m sure I’ll regret writing this when I eventually have to return to get my car serviced but maybe I won’t even bother. If these guys can’t even observe a chunk of dog skin and dog hair all over the backseat, would I really trust them to service the vehicle?