ReScore Reviews™ (6)
I emailed the salesman saying how displeased I was, and linked him to the above review, and he later called me telling me that I need to remove his name from the review because "that's how he feeds his family". He wasn't even apologetic.
Long story short, I will never return to this location, even to have my previous car serviced. It's inexcusable to be placed in such a high pressure situation, when it was made clear that I would not be buying a car that day.
Thank you Diane for working with us to resolve these matters. Your business is appreciated!
Please let us know when we can bring it back and have it fixed.
Hi Terri, I appreciated being able to speak with you today. The concerns mentioned will and have been discussed.Ricky Pennington
General Sales Manager
I believe we have corrected this concern, as we have a replacement part ordered. Unfortunately a holiday weekend reduced our ability to communicate quickly.Ethan Woehl
Thank you State Farm Insurance! This was an insurance claim that through State Farm. They required used parts which showed up broken twice. Repairs were completed as fast as possible considering the circumstances and used parts supplied by State Farm Insurance. Great leaning experience for all.Ethan Woehl
The service rep who finished up the paperwork was other than friendly or apologetic. Think they knew I was "bitching" about the time wasted there. They did not explain the "requires immediate attention" items on the service record - not how important to fix ASAP and those that could wait for the next service. I put very little mileage on the pilot these days.
Hopefully things improve significantly or "There is always Orient Motors."
My back wiper didn't get noticed ans replaced. And most importantly ans the reason for my review here, is they didn't mention anything about a SAFETY recall.
Now I realize why my sons seat wasn't latching else driving in the freeway.
VERY disappointed.... quality changes when ownership changes.
Disappointed I left with a 11;30 appointment for Monday. Got there 11:30 went shopping and came back and car not touched. They got to it at 12:45
Owner tried repairing on his own. Did not go well. Yes; it did take 3 calls to correct the depth of the problem.Ethan Woehl
I am hopeful that after a phone conversation, all is well.
Not sure who to listen too? very concerned! Not sure if I will go back or not
When test driving the car, I neglected to open the center console. Once we got it home, I opened the console to find that the top latch was broken, and the lid barely attached. I called the dealership and spoke to my salesman, Michael Prickett. Michael dismissed my concern, and told me that his manager would call me back. The next day, I had not received the call so I called the dealership again and spoke with one of the sales managers (I think his name was Josh). The manager explicitly told me that he didn’t have enough money in it to repair the car beyond fixing a loose bolt. I very much understand that I purchased a used car as-is. I’m just highly dissapointed at how I was treated post sale. There was no concern for customer service or satisfaction. I would not recommend this dealership. There are far better dealers in the metro area that have a greater concern for customer service.
Concerns addressed and corrected via phone.
I found a car through the CostCo Auto Program, which linked me with the manager here. After some brief texting back and forth he stopped replying after I asked about a specific car. I really wanted it so I decided to just go to the lot and check if it was there. I was told it wasn’t there but it could be soon. I test drove a similar vehicle and decided to go ahead with the purchase. I was told I was getting a discount through CostCo and the car I wanted would there the next day. Then while in the paying process I was told the discount was not from CostCo but because it was a demo car, currently being driven by a son of one of the Tonkins. I was hesitant but was assured it’d be fine.
I show up today, the car is there and the backseat is full of dog hair. I don’t care that much but there was a huge chunk (as in with skin there too, it was about the size of a car key) just laying there in plain sight, which just meant that they didn’t bother to check the car over. This is what ruined the experience for me. I now have anxiety over the “new” car I bought. To top it all off the car doesn’t have floor mats for some reason and I was told I could buy some...
Ultimately, the guy who sold me my car was great. He seemed relatively new at car sales or at least was honest enough to admit when he didn’t know something but was quick to get an answer for me. He was trustworthy and well that’s a great thing for a dealership. However, I felt like the rest of the staff viewed me as just another guy to make a buck off of and treated me as such. I got contradicting information from the higher ups and then was ignored when I came in to pick up the car I bought.
I feel like I would have written a very positive review yesterday but the process of getting the car today ruined it for me.
I’m sure I’ll regret writing this when I eventually have to return to get my car serviced but maybe I won’t even bother. If these guys can’t even observe a chunk of dog skin and dog hair all over the backseat, would I really trust them to service the vehicle?