ReScore Reviews™ (6)
I don't appreciate being swindled into accepting terms and packages I clearly already declined.
Next, I complained the car smelled of stale cigarette smoke which I know can't be eliminated with product instantly or it wouldn't have smelled during the test drive. No discount consideration was given for this issue plus it still smells after their miracle product was used.
Also, the detailing of the car was less than acceptable. The windshield was smudged horribly and was difficult to drive home. Also, no one failed to fill the tank which is common courtesy when you purchase a vehicle. It had less than a quarter tank. Again, not acceptable.
I will not recommend Tonkin Honda to my friends or family nor will be returning customers. Very disappointed in our experience.
Thank you Larry for taking my call today. I appriciate your feedback and hope we can continue to earn your business.
Thank you again,
Service and Parts Director
However the vibe has changed. I waited for my car today for about an hour. During this time I was really disgusted by what was going on around me. The salespeople in the corner off Car were acting like a bunch of high school kids, talking lol ud, sometimes yelling at eacother with all sorts of animated behavior. There was really obnoxious music coming from the Far East corner of the dealership. I heard somethings said by the salespeople that really lacked in professionalism and respect. I sat and looked at a Civic Type R that was wearing a prominent day glow orange sign asking some $10K over MSRP. Shameful.
I’m sorry....it’s not the Tonkin Gresham Honda that I used to know.
I will say again....Service folks are SPECTACULAR. Salespeople.... dry disappointing. I can’t imagine buying a car there.
Juan, we would like to give you a chance to re-score us based on how we followed up with your concerns. We take your feedback very seriously and appreciate you being honest about your experience. We hope to see you again!
But, I came in with a drivers side window in need of repair and left with two windows not working one up, the drivers window, and one down on the rear drivers side. This is extremely inconvenient when it is raining. I finally got the rear window to go up and now I am hesitant to use what was a working window before Honda took the front door panel off. I called about the rear window and was told that I would be charged again for labor to troubleshoot that new problem which did not exist prior to the morning visit.
Over the 17 years, with Honda I have never experienced this type of problem, with any of the 3 cars I have purchased from Tonkin Gresham Honda. I am seriously reconsidering my loyalty.
Anita, I'm sorry to hear your service visit took longer than you were told it would, we understand that can be frustrating. We would like to hear more about your experience and look into how this happened to try and keep it from happening again. We value your feedback! Our service manager will be reaching out to you regarding this in the next day or two.
Joseph, your feedback is important to us, thank you for sharing it. We look forward to earning 5 stars from you next time!
Molly, thank you for sharing your feed back, we take it very seriously. We will look into what we can do to improve in situations such as yours to cut down on wait time. We appreciate your business and we hope to earn your 5 star rating next time!