Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

3752 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 1.3333333/5rating 1.3333333rating 1.3333333rating 1.3333333rating 1.3333333
96% Would Recommend
Latest Review about 1 hour ago

Reviews


AD
ANDREA D.
Gresham, OR
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Service
Great service from Mike
As always,they treat me like family

AP
ANNE P.
Sandy, OR
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Service
Great Service
Grateful for the honesty of your service department, informing us we did not need certain services originally estimated.

Verified Customer
Gresham, OR
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Service
Review
Great all around place

RB
ROSE B.
Gresham, OR
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Sales
No pressure buying experience.
Working with Dane we went in, checked out the CR-V, picked a trim level, agreed on a price, arranged financing, and took the vehicle home: all in one evening.

Verified Customer
Underwood, WA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019 Category: Service
Honda misfire
The crew took great care of us. They diagnosed the problem and had our Pilot fixed right on time.

WB
Wilbert B.
Troutdale, OR
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019
Sales man
Very good service

WB
WILBERT B.
Portland, OR
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Serivice
Because Gresham Honda has the best customer service and the best technicians

Verified Customer
Beaverton, OR
Honda Insight
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/30/2019 Category: Service
Busy Day
I came in to get service to my vehicle and read my book. This was going to take approx. 2 hours. I was immediately approached by a sales person to see if they could look at a trade in value for my vehicle. That was fine. Then I was pursued by a salesperson who wanted to show me new vehicles. After about 3 hours and another "numbers" salesperson I was given a price for a vehicle -- which was very high and presented to me as a special deal. I then was allowed to leave without resting and reading my book as planned. Then I had daily phone calls offering to try to manage a better deal until I made a call to ask what was up with all the calls. I explained the situation and then there was total silence. Not a better deal, not any effort to find out what I really was interested in - if anything, but pressure for a sale.

Verified Customer
Tualatin, OR
Honda Pilot
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/30/2019 Category: Sales
Ok
I just purchased a used Honda Pilot from Tonkin Gresham Honda. I did feel like this was not a great experience though I do like my new car. I found the car online and went in for a test drive. The salesman was very nice and patient. However, when I was getting ready to leave I felt that the situation was getting pushy. I was told that the next morning the car was going to auction and if I wanted it I should get it that day, or it would be gone. I did not buy the car that day. It did not go to auction. I went out of town for a few days and when I returned I decided this car was what I wanted to purchase. The salesman that I originally had was not working on that day., but did send me a message stating that someone else was coming in to look at the car later that night and they could not guarantee that it would still be there if I waited another day. This really bothered me because it sounded like a pressure tactic like the first time I came it. I was planning on purchasing that car that day previous to this conversation. I called to talk to the used car manager, but was only put through to his voice mail. So, I called back, and was told he would be in later, but they connected me with another salesman. I worked with this salesman to plan the purchase of my car. I was very specific in my questions and stressed that I would have a young child with me and, so I wanted have the car ready for purchase when I got there. When I got to the dealership later in the day. Three of the things we discussed became a problem, one that probably could have been avoided if I was able to talk to the sales manager directly. First I was told that the cargo mat I would be given would have to be paid for. $109 which is ridiculous when I was buying a $30,000 vehicle and I had already been told it would be given to me. Then the discount on the extended warranty was not put into place until I questioned it, and it was not as much as I had been told. Finally, the hold check request that I had specifically talked over on the phone became a problem. With the dealership trying to get me to put some of the amount on my credit card. I was pretty unhappy at this point. I told them that it was either honored as discussed or I was leaving. They did honor the hold check request. The entire process ended up taking almost three hours. My child was doing very well, but after that long he was starting to lose his patience and honestly, so was I. I like my new vehicle and I do feel like I got a fair price, however I did feel that it was a pushy environment and that communication between the team members was poor. The salesman that I dealt with first did come in on his day off to complete my sale. He was very nice, but I felt that he was put in a difficult position having to bring each problem to me to solve, when I specifically had tried to avoid that. Finally, the tank of the $30,000 vehicle I just bought was only half full and about four miles down the road the CD player started to act up on my Certified Used Honda. I do however like my car, but I wish the whole experience could have been made more customer centered. The run around was ridiculous.

Verified Customer
Warm Springs, OR
Honda Element
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Service
Friendly and honest.

RH
RICHARD H.
Gresham, OR
Honda Accord Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Always ready to serve!
Mark and Steve made my very limited time work today. Car was in and out with everything accomplished in an hour
Super focused people...thanks for everything.

DL
DALE L.
Vancouver, WA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Service
Good customer service
Picked a piece of metal in my tire in a non fixable portion of the tire. Gresham Honda Parts was able to location one nearby. I was able to get a new tire on the CR-V same day and at no coat to me. Thank you, Dale

JC
JAMES C.
La Center, WA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Service
Great Service!
Steve Tichy and the service staff are top notch. Consistent and predictable maintenance with a great attitude!

LK
LETISA K.
Fairview, OR
Honda Civic Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Sales
Awesome
Great place to get a car.

CM
CODY M.
Gresham, OR
Honda Civic Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2019 Category: Sales
Great experience
Quick and easy car lease.

SS
SANJUKTA S.
Portland, OR
Honda Clarity Electric
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2019 Category: Service
Oil change
did a good job on time. nice employee.

DM
DANIEL M.
Damascus, OR
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2019 Category: Sales
Excellent sales staff and purchase process.
We had a terrific experience with Deandre who offered us clear and detailed guidance so we came away with best car for our family.

Verified Customer
Gresham, OR
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2019 Category: Sales
New car purchase.
Awesome service, very patient. And helpful. I love it.

Verified Customer
Troutdale, OR
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2019 Category: Service
Oil change/Tire rotation
Great service but had to to wait two hours for service to be completed.

DV
DAVID V.
Portland, OR
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2019 Category: Service
Fast & friendly
Great experience