Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

3777 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 1.3333333/5rating 1.3333333rating 1.3333333rating 1.3333333rating 1.3333333
96% Would Recommend
Latest Review about 2 hours ago

Reviews


Verified Customer
Gresham, OR
Honda Civic Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Nice and friendly
When I bring my car in for service the staff are always nice and very helpful.

AP
ALFRED P.
Portland, OR
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019 Category: Service
Good service again.
I brought my CRV in for a differential check and brake check-up. They promptly took my vehicle at 7:15 AM and I left. An hour later Mike called and said my brakes, both front and rear were low, so I asked to fix them. When they were completed, I went to the shop and paid my bill and drove home feeling a little safer.

I have always received a courteous employee who explained what was going to be done and the approximate cost. Great Service again!!

Al P.

WA
WENDY A.
Portland, OR
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2019 Category: Service
Fast!
I had my driver's side mirror replaced, oil changed and van inspected. I was through in an hour! Great service !

Verified Customer
Gresham, OR
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/04/2019 Category: Sales
New Vehicle Purchase
Not necessarily a bad experience, but 2 things that made the day more grueling. 1. We had a newer sales person and his knowledge of the vehicle we bought was very limited. Could not answer a number of questions without seeking help and sometimes just threw an answer out there that we knew, or found out later, was not correct. He was very polite and professional, just did not have proper training/knowledge on the product he was selling. 2. The wait time for paperwork literally took hours. It was a busy day at the dealership so some delay is understandable. (Also, we were apologized to a number of times for the delay, which helped.) However, it still was hard to sit doing nothing for 3 hours just waiting to sign the papers for our new vehicle. The dealership on the whole is very nice, clean, friendly, and professional with a helpful staff. This is what makes me rate it as a 4 rather than something lower.

Verified Customer
Portland, OR
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019 Category: Sales
Excellent car buying experience
This is the second new car I’ve purchased at Tonkin Gresham Honda. I came back because I knew I could expect outstanding customer service and sales people who will make it happen. You’re going to spend half a day with a person when you buy a new car, and they are great people to spend your day with.

CL
Cat L.
Boring, OR
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019
Gresham Honda fast friendly efficient and worked around my schedule
First review sent before I finished all the stars. Always was my opinion this is a five star dealership!

CL
CATHERINE L.
Boring, OR
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019 Category: Service
Very courteous and worked around my schedule
Fast efficient friendly and worked around my schedule

MV
MELISSA V.
Vancouver, WA
Honda Civic Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019 Category: Service
Car 🚘 service
Always great service you guys never disappoint thanks for great service

GM
GARY M.
Stevenson, WA
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2019 Category: Service
recall fix and key fob
Scheduled recall fix for shifter knob, predicted for about 30 min. We were in the car in 37 min. But part of that extra time was to investigate why my key fob wasn't working. At first, by checking the ignition signal, he said it was just the battery. But after I put a specific (Duracell) battery in, no luck. Went back and while he had taken it apart at first, this time, one of the other guys noticed the little red dot inside the cover, which signals that it got wet. It would be nice to have a check list of sorts for key fob issues to look at the first time. While I have no idea if condensation or something else caused moisture to get inside the key fob, knowing the problem right away would have allowed me to get the replacement the same day. I live 30 miles out, so now I have to schedule a time to get a new one programmed. I think a bit more training or process improvement would have saved me some time and trouble. Thanks.

FP
FRANK P.
Troutdale, OR
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019 Category: Service
nessisary work
Was faster than stated

Verified Customer
Fairview, OR
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Always great
I am welcomed quickly and treated well every time I bring my car in.

Verified Customer
Damascus, OR
Honda Accord Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Basic oil change
Nice folks.

Verified Customer
Boring, OR
Honda CR-V
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/02/2019 Category: Service
Fair service
Forty five minutes turned into two hours. Nothing special, just an oil change.

I was hoping with appointment things would faster.

ES
ELIZABETH S.
Portland, OR
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Great
I always have a great service at Honda I appreciate them checking out my car and fixing what’s wrong however I would’ve liked a email telling me that it’s by appointment only because I drove all the way out there only to find out I had to make an appointment five days later but besides that always excellent service

ZH
ZELMA H.
Portland, OR
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Sales
Excellent sales associate Wilbert
Excellent customer service Wilbert was great, he made sure my car was clean and tank was full of gas .He explain the features of my vehicle to me. He actually took the time out to show me how things function in my car. Wilbert provide lunch , while I was waiting for paperwork to be completed. Highly recommended sales associate. Thanks again for your great service Zelma

AD
ANDREA D.
Gresham, OR
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Service
Great service from Mike
As always,they treat me like family

AP
ANNE P.
Sandy, OR
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Service
Great Service
Grateful for the honesty of your service department, informing us we did not need certain services originally estimated.

Verified Customer
Gresham, OR
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Service
Review
Great all around place

RB
ROSE B.
Gresham, OR
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Sales
No pressure buying experience.
Working with Dane we went in, checked out the CR-V, picked a trim level, agreed on a price, arranged financing, and took the vehicle home: all in one evening.

Verified Customer
Underwood, WA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019 Category: Service
Honda misfire
The crew took great care of us. They diagnosed the problem and had our Pilot fixed right on time.