Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

3770 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 1.3333333/5rating 1.3333333rating 1.3333333rating 1.3333333rating 1.3333333
96% Would Recommend
Latest Review 2 minutes ago

Reviews


Verified Customer
Fairview, OR
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2019 Category: Service
Eqsy qnd efficient
Comfortable waiting area. Usually fester than expected. Prices a bit higher.

Verified Customer
Vancouver, WA
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2019 Category: Service
Concerned
Worked to determine my concerns.

Verified Customer
Fairview, OR
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/09/2019 Category: Service
Very good service
Repairs were done on time.

Your new phone contact system is not user friendly. In order to talk to a person you have to listen to lots of ads which do not relate to what you want from the dealer. A local number and a local person for service would be so much better.

Verified Customer
Portland, OR
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/05/2019 Category: Service
detail of the service
All the service managers easily exchange a hello with a smile even if they are not the one directly helping me.

CH
CAROLYN H.
Gresham, OR
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/29/2019 Category: Service
routine service
routine service was great, as usual, and as I've come to expect in my 13 years of owning an Accord. Several in my family now own Hondas!

Verified Customer
Rhododendron, OR
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2019 Category: Sales
Love the Service Dept. team!
I returned to Gresham Honda to buy another car, because Ive loved the service Ive recieved here for 15 years. I trust the Service Dept. They've always been honest, super swift, and so kind. The sales team on this purchase was pleasant and not at all pushy. Easy to deal with. We are a little irritated that when putting full price, cash down, they werent willing to drop more off the price, nor even include a free tank of gas. These seem like simple perks that Dealerships have always given in the past. They wouldnt. But they did make a couple other simple compromises for us, and really were very sharp, proffessional and pleasant. We believe we could have, with some research, found the car cheaper elsewhere, but I wanted to stick with my Gresham Honda Service team. I appreciate and trust this crew.

FV
FRED V.
Gresham, OR
Honda HR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2019 Category: Service
Express Service
I bought my Honda HR-V from Gresham Honda because you had express service. No appointment necessary. Now you have changed your policy. That stinks!

Verified Customer
Vancouver, WA
Honda Pilot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/21/2019 Category: Service
1sr Service
Speedy but expensive. Mediocre kids play area/tiny room

Verified Customer
Portland, OR
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/21/2019 Category: Service
Recall of the recall
Service Dept expected me and the repair took the hour they told me to expect. Waiting room was spacious and clean, and the TV wasn't on so loud that it was distracting.

KS
KIMBERLY S.
Gresham, OR
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/20/2019 Category: Service
Service
My service overall was just ok. Six hours and no communication from my service representative. He is the only one on the service team that has ever been this way and we have been a Honda family for over 20 years.

CD
CARL D.
Gresham, OR
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2019 Category: Service
Friendly, professional, nice people.
Dealt with Jamie Powers. Very pleased with service and attention with follow up calls. However, very disappointed that I have a 2017 CRV that I bought new from Tonkin and am still waiting for the Audio Update. My phone functions are affected, the audio reception is very poor, and I am certainly not comfortable with my screen BLACKING OUT. Please address this issue so that I can enjoy my vehicle as intended.

LH
LARRY H.
Portland, OR
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2019 Category: Service
Wait was not expected
I have been a Gresham Honda customer for over 13 years, from my first Honda to my present CRV, I have felt that my needs have been taken care of and the concern for the customer genuine.

I made an appointment for my first oil change on my 2019 CRV. I was told that if I made an appointment the wait would be about 30 to 45 minutes and if I just walked in the wait could be as long as 2 hours or more. My appointment was at 2:30 and I arrived 15 minutes early. After checking in I got some coffee and later popcorn. At 4 o'clock I finally checked out, I feel that I was mislead, an hour and three quarters is a long way from 30-45 minutes. I understand that estimated times are hard to predict, but keeping a customer informed about any delays goes a long way in customer satisfaction.
Ethan W., Fix Op Director from Tonkin Gresham Honda responded on 08/08/2019

Good Morning Mr. Harmon,

Just wanted to apologize for your long wait time, and our communication breakdown. I sincerely appreciate your input. We are working diligently to build our express crew back up. This will certainly shorten wait times in the future. Thank you for 13 years of patronage and for taking the time to answer this survey.

Sincerely,

Ethan Woehl
Service Director

WW
WILLIAM W.
Vancouver, WA
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/06/2019 Category: Service
Alignment
Great work, timely. Drives much smoother. No transmission in the steering wheel..

Verified Customer
Gresham, OR
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/04/2019 Category: Sales
New Vehicle Purchase
Not necessarily a bad experience, but 2 things that made the day more grueling. 1. We had a newer sales person and his knowledge of the vehicle we bought was very limited. Could not answer a number of questions without seeking help and sometimes just threw an answer out there that we knew, or found out later, was not correct. He was very polite and professional, just did not have proper training/knowledge on the product he was selling. 2. The wait time for paperwork literally took hours. It was a busy day at the dealership so some delay is understandable. (Also, we were apologized to a number of times for the delay, which helped.) However, it still was hard to sit doing nothing for 3 hours just waiting to sign the papers for our new vehicle. The dealership on the whole is very nice, clean, friendly, and professional with a helpful staff. This is what makes me rate it as a 4 rather than something lower.

GM
GARY M.
Stevenson, WA
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2019 Category: Service
recall fix and key fob
Scheduled recall fix for shifter knob, predicted for about 30 min. We were in the car in 37 min. But part of that extra time was to investigate why my key fob wasn't working. At first, by checking the ignition signal, he said it was just the battery. But after I put a specific (Duracell) battery in, no luck. Went back and while he had taken it apart at first, this time, one of the other guys noticed the little red dot inside the cover, which signals that it got wet. It would be nice to have a check list of sorts for key fob issues to look at the first time. While I have no idea if condensation or something else caused moisture to get inside the key fob, knowing the problem right away would have allowed me to get the replacement the same day. I live 30 miles out, so now I have to schedule a time to get a new one programmed. I think a bit more training or process improvement would have saved me some time and trouble. Thanks.

Verified Customer
Troutdale, OR
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2019 Category: Service
Oil change/Tire rotation
Great service but had to to wait two hours for service to be completed.

FG
FREDERICK G.
Gresham, OR
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2019 Category: Service
Oil change.
Great service. In and out in 45 minutes without an appointment.
The only disappointment is that they didn't tell me that they no longer include the tire rotation with the service until the vehicle was ready for pick up. The price didn't reflect the reduced effort though.
Just another corner cut at the expense of the customer!

MP
MICHAEL P.
Fairview, OR
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2019 Category: Sales
2018 CRV purchase
We were welcomed quickly upon arrival. Salesman John was great. Very informative, helpful, friendly, professional, very knowledgeable about everything the CRV has to offer. We like the car very much. The deal went smoothly. Everything was pretty much top notch. Two things that could have taken the experience from a 4 star rating to a 5 star rating. (The car was on the show room floor, although it was a certified used car, it has 5600 miles on it, and virtually new.)
1) A full tank of gas would have been nice ( we asked and were told only for "new vehicles". )
2) Making sure the sirius radio (3 month free) was in place by the dealership.
We took care of both of these ourselves. We have just made a several thousand dollar purchase and if these two seemingly small details had been offered it could have easily been an "over the top" customer service experience.

PY
PORTIA Y.
Portland, OR
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2019 Category: Service
Good service
Staff members are very nice.

DM
DAN M.
Gresham, OR
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/11/2019 Category: Service
Honda Accord oil change
Got oil change