ReScore Reviews™ (6)
Your new phone contact system is not user friendly. In order to talk to a person you have to listen to lots of ads which do not relate to what you want from the dealer. A local number and a local person for service would be so much better.
I made an appointment for my first oil change on my 2019 CRV. I was told that if I made an appointment the wait would be about 30 to 45 minutes and if I just walked in the wait could be as long as 2 hours or more. My appointment was at 2:30 and I arrived 15 minutes early. After checking in I got some coffee and later popcorn. At 4 o'clock I finally checked out, I feel that I was mislead, an hour and three quarters is a long way from 30-45 minutes. I understand that estimated times are hard to predict, but keeping a customer informed about any delays goes a long way in customer satisfaction.
Good Morning Mr. Harmon,
Just wanted to apologize for your long wait time, and our communication breakdown. I sincerely appreciate your input. We are working diligently to build our express crew back up. This will certainly shorten wait times in the future. Thank you for 13 years of patronage and for taking the time to answer this survey.
The only disappointment is that they didn't tell me that they no longer include the tire rotation with the service until the vehicle was ready for pick up. The price didn't reflect the reduced effort though.
Just another corner cut at the expense of the customer!
1) A full tank of gas would have been nice ( we asked and were told only for "new vehicles". )
2) Making sure the sirius radio (3 month free) was in place by the dealership.
We took care of both of these ourselves. We have just made a several thousand dollar purchase and if these two seemingly small details had been offered it could have easily been an "over the top" customer service experience.