Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

3647 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 1.3333333/5rating 1.3333333rating 1.3333333rating 1.3333333rating 1.3333333
96% Would Recommend
Latest Review about 3 hours ago

Reviews


KD
KATHLEEN D.
Portland, OR
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
.
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Overall Rating 1/5rating 1rating 1rating 1rating 1
09/22/2018 Category: Service
Please fix
We did not take our car in. There is someone with the same name as mine and you keep mixing us up

Kathi Donohue
Heather M. from Tonkin Gresham Honda responded on 09/24/2018

I apologize for the mix up! I have gone in and deleted the phone number and email attached to this VIN.  We can update as needed.  Thank you for letting us know!


RF
RAYMOND F.
Gresham, OR
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Initiative
I received a call from the service manager expressing his apologies for my recent experience. The paperwork for my car’s service had been misplaced, and the service did not happen. I had already been offered a free service, but he offered to pick up my car, have it serviced and returned. It was a nice guesture that I accepted.

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/01/2018 Category: Service
Oil change
I was told my car would be ready in 35-40 minutes. Over an hour later I realized my car not been moved. I left without getting the service I came in for.
Upon leaving I was offered a free oil change if I would like to come back.
Heather M. from Tonkin Gresham Honda responded on 05/07/2018

Raymond, I hope we have been able to remedy this mishap for you.  I will be sending you a link to re-score.  Please if you have any further questions or concerns don't hesitate to call us! We appreciate you and hope to see you again.


SM
STEVEN M.
Fairview, OR
Honda Ridgeline
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2017 Category: Service
Staff very friendly
Service done sooner than estimated. Made it less expensive.

Overall Rating 1/5rating 1rating 1rating 1rating 1
11/01/2017 Category: Service
Accessories installed on my new truck
Very friendly staff. Didn’t take as long as estimated so was less expensive. Very cool!!!
Heather M. from Tonkin Gresham Honda responded on 11/08/2017

Steve, thank you for choosing us! Glad to hear everything went smoothly and you got out sooner than expected!  Based on what you wrote I think you may have miss scored us?  5 stars is the best score we can get.  I will go ahead and send you a re-score if you would like to change it.  Thank you!


CH
CATHERINE H.
Gresham, OR
HONDA ACCORD SDN
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/18/2017 Category: Service
Bruce Wagstaff
Bruce Wagstaff telephoned me to further discuss my issue. As previously reported the issue is NOT a problem with Honda parts/model - I have loved my car. Bruce offered to follow up with the search and looks as though I will be taking him up on it once I contact my insurance company to help with what I expect will be a very expensive search/repair. Most people have a pet name for their automobiles, looks like I will be looking forward to naming my automobile's pet.

Overall Rating 1/5rating 1rating 1rating 1rating 1
02/18/2017 Category: Service
Not throuogh
The service department lacks either the knowledge or equipment to evaluate the problem I had this time. I am a long time loyal customer and while I realize that the problem I came in with is not the fault or either Honda product or due to an error in previous service. The problem is a common one and not new to the industry - I find it unforgivable that the only option to my issue (used by more than one employee as if scripted) "Yeah, sorry about your luck." I refuse to believe that a car that I purchased new not more than 4 years ago has the ability to be brought down to it's hub caps by a rodent, especially when I brought it in on February 16, 2017 and it had a complete routine maintenance on December 28, 2016, that is approximately 49 days. The service department is unable to scope with a camera, vacuum the system or find an dead object within the ventilation system.
Bruce W., Parts and Service Director from Tonkin Gresham Honda responded on 02/20/2017

Catherine,

Thanks for speaking with me today regarding the issue on your Accord.  The technician states that he performed a complete cleaning to remove any debris and odor, however we are totaly prepared to go deeper into the vent system upon your request. Rodents are no fun!

Please contact me directly as needed.

Bruce Wagstaff
Parts and Service Director
Tonkin Gresham Honda
503-676-7030 direct
503-519-2508 cell

DR
DIANE R.
Portland, OR
HONDA CIVIC HYBRID
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2016 Category: Service
smells better
Thank you for the credit to my dealership account, and reassurance that the smell in the car will dissipate in time. I still hope that an unscented option will offered in the future. This is the second hybrid I've purchased from Tonkin, and the service has always been exemplary.

Overall Rating 1/5rating 1rating 1rating 1rating 1
07/19/2016 Category: Service
where is my 15% off wild card savings?
I spent over $500 in part and service and the cashier did not honor the 15% wild card discount, or even give me $10 off for the scheduled service. The service department used some floral spray, in the filters they sold me. Why? Feel free to apply the 15% refund directly to the card used to pay the bill that day. Thanks, Honda.
Heather M. from Tonkin Gresham Honda responded on 07/20/2016

Thank you Diane for working with us to resolve these matters. Your business is appreciated!


TG
TIFFANY G.
Zillah, WA
BMW X1
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2016 Category: Sales
Management Resolved!
I was contacted personally by management and sent a check for a fill up. He was very courteous, professional and apologized. It wouldn't have been a big deal, except for I drove three hours to get to their dealership for the car I wanted. Thank you!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/20/2016 Category: Sales
Salesman was good, but didn't fill up the tank.
Experience was okay. No fuel provided. When I left on my new car, the gas light came on. I drove down the street and filled up for $30. First time a dealership wouldn't provide gas.
Rick P., General Sales Manager from Tonkin Gresham Honda responded on 05/05/2016

Thanks for the feedback Tiffany and it was nice speaking with you.  I was pleased to be able improve this situation for you.

Ricky Pennington
General Sales Manager
(503) 667-7077 ext 4709

KS
KIMBERLY S.
Gresham, OR
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/20/2019 Category: Service
Service
My service overall was just ok. Six hours and no communication from my service representative. He is the only one on the service team that has ever been this way and we have been a Honda family for over 20 years.

Verified Customer
Troutdale, OR
Honda Accord Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Sales
Love our new Accord!
Friendly people all around.
Met all of our requests with kindness and patience, Michael couldn’t have been nicer to work with. Excellence in every category!

JN
JAMIE N.
Gresham, OR
Honda Insight
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Sales
Another great shopping experience!
I worked with Vince and Tanner and my latest purchase, a 2019 Insight Touring, and just like my first purchase at this dealership 3 years ago, this was a great experience. I didn't feel pressured or like I was "just another sale", and both Vince and Tanner went out of their way to make sure that my concerns were addressed, and that I was comfortable during the process. Thanks to you both, and to Tonkin Gresham Honda, for another great experience! You've definitely got a long time customer in me.

VY
VALERIE Y.
Vancouver, WA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019 Category: Service
Nice people and I really trust them.
Time after time I am treated with respect and given knowledgeable, professional advice. I have complete trust in all the service writers. I know they will do the job the correct way, the cheapest way with out any pressure on me. Thank you and keep up the great work. Valerie Yeates 2012 Honda Accord.

Verified Customer
Gresham, OR
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019 Category: Sales
No pressure salesperson
Knowledgeable and friendly sales person. Lots of options to choose from. I found what I wanted and felt very comfortable with my purchase.

Verified Customer
Vancouver, WA
Honda Civic Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019 Category: Sales
Positive experience
Thank you for making buying a new car a pleasant experience, Robert took very good care of us and was very patient.

Verified Customer
Gresham, OR
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Mike was so helpful!
After around a year we finally got some answers as to why we are having some trouble with keeping oil in our van. Thank you for answering my many questions😊

VA
VICKIE A.
Tigard, OR
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Sales
Very friendly.
Nice professional environment. You

DW
DAREN W.
Troutdale, OR
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Good honest service and prices
Been to this location about 3 times now and the crew is always helpful and reasonably fast.

CA
CHRIS A.
Gresham, OR
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Timely Service
Service was conducted as promised with minimal wait time. Comfortable lobby to wait in.

ML
MICHAEL L.
Portland, OR
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Service
As always quick, courteous, reasonable service from great people!!

SD
SUSAN D.
Portland, OR
Honda Civic Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Great customer service
Always great place to get car oil change.

TG
TIM G.
Vancouver, WA
Honda Fit
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/16/2019 Category: Service
Past experiences have been better.
I've been visiting Gresham Honda service center for over 13 yrs for my Honda Fit.
This visit clearly reminded me of significant upselling and not clear communication.

JW
JANET W.
Fairview, OR
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Great service
The first Service advisor nearest the room they do the service was pleasant, professional and helpful