Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

254 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


TM
Taina M.
Warren, MI
Ford Escape
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/09/2018 Category: Service
Taina said the original estimate increased by $250 due to a broken part.
This review was collected via phone interview by Customer Research Inc.
Universal Automotive S. from Universal Auto House responded on 03/16/2018

We are very sorry, we didn't get your complete satisfaction upon your vehicle inspection. We found that your original estimate price was more due to more broken parts. As a repair shop our top priority is your well being and the safety of your vehicle concern.  


JJ
Jerry J.
Warren, MI
Chevrolet Impala
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/30/2017
A simple oil pressure sensor 130.00
I could of done that myself for a fraction of the cost,
Universal Automotive S. from Universal Auto House responded on 01/31/2017

Hello jerry. I am sorry that you are not completely satisfied, and you are absolutely right if you have fixed it your self you would have saved some money. your complete satisfaction is very important to us . again I am very sorry we did not get youe complete satisfaction.


NT
Nick T.
Warren, MI
Buick LeSabre
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/24/2018 Category: Service
Nick said he was given conflicting information on certain repairs.
This review was collected via phone interview by Customer Research Inc.

GS
Greorgy S.
Center Line, MI
Chevrolet Cobalt
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/12/2018 Category: Service
Greorgy said the business was expensive and the vehicle was there for over a day. It's conveniently located.
This review was collected via phone interview by Customer Research Inc.

CG
Carmen G.
Center Line, MI
Jeep Liberty
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/30/2019
Car fix
The service was great, but a little to high

HM
Hugh M.
Fraser, MI
Dodge Grand Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2018 Category: Service
Hugh said he liked his service. The work was really good. The work was completed in a timely manner. Dante provided pretty good work.
This review was collected via phone interview by Customer Research Inc.

JK
Jim K.
Center Line, MI
Chrysler Sebring Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2018 Category: Service
Jim said he is quite satisfied with the service from this business.
This review was collected via phone interview by Customer Research Inc.

ES
Ebonee S.
Parkersburg, WV
Dodge Challenger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2018 Category: Service
Ebonee said that she was a first time customer to this business and she will be going back.
This review was collected via phone interview by Customer Research Inc.

RV
Ryan V.
Warren, MI
GMC Envoy
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2018 Category: Service
Ryan said they did not notify him when his vehicle was done. He had to call them.
This review was collected via phone interview by Customer Research Inc.

DH
Deborah H.
Warren, MI
Dodge Journey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2018
Conveniently located
Service was done in a very timely manner. I was able to wait for my vehicle. The service guy was very friendly and knowledgeable. He offered advice on what I needed to do to keep my car safe.

GF
Greg F.
Warren, MI
Buick Century
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2018 Category: Service
Greg said the business did good quality work on his vehicle.
This review was collected via phone interview by Customer Research Inc.

NO
Nathanael O.
Center Line, MI
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2018 Category: Service
Nathanael said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

CF
Chris F.
Center Line, MI
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2018 Category: Service
Chris said the business got the job done but his visit wasn't outstanding.
This review was collected via phone interview by Customer Research Inc.

SK
Steve K.
Warren, MI
Toyota 4Runner
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/27/2017 Category: Service
Steve said the service was almost perfect. The promptness of keeping him up to date could have been better.
This review was collected via phone interview by Customer Research Inc.

BK
Bassam K.
Warren, MI
Dodge Charger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2017 Category: Service
Bassam said he recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

GS
Greorgy S.
Center Line, MI
Chevrolet Cobalt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/25/2017 Category: Service
Greorgy said he had a good experience with this business.
This review was collected via phone interview by Customer Research Inc.

TC
Thomas C.
Warren, MI
Chevrolet Blazer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/02/2017
AC PUmp Replacement
Good installation, but I probably need to bring it back for a charge and leak detection in the spring!

CW
Charlotte W.
Center Line, MI
Chrysler Pacifica
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/21/2016
Chrysler Pacifica
Mo has always gone above and beyond in servicing my vehicle. Once he stopped what he was doing to recharge my air conditioning on the spot when I drive in without an appointment. My license plate was rusted on another time, and not only did they get it off for me, but gave me new bolts to replace the rusted ones. This is just two examples of extra service I have received at Universal, besides air fresheners and candy "for the road"-lol.

LR
Lori R.
Warren, MI
Chevrolet Blazer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2016 Category: Service
Lori said she liked the business because they were good. They were very helpful at telling her what was wrong with her vehicle and they fixed it. She also said they provided good service.
This review was collected via phone interview by Customer Research Inc.

TK
TERRY K.
Fowlerville, MI
Chrysler Pacifica
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019
Awesome times 1000
Awesome service, great price and highly recommended. My go-to place for all my car issues.

Displaying Review 1 - 20 of 254 in total