Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

343 Reviews

97% Would Recommend
Latest Review 2 days ago

Reviews


KH
Kari H.
Colorado Springs, CO
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/24/2019
Warning, stay far away
I will never do business with these terrible people again. They are scam artists that cant repair anything. The owner is a liar. They repair your vehicle with used parts or just keep the original parts in and charge you for new ones. The best part is if you dont pay them because services weren't done or nothing was owed they will call the cops and get you arrested, They think it's funny and they are getting away with it. It's much better to pay more elsewhere than go to them and get ripped off. They are so incompetent its ridiculous, how they stay in business I have absolutely no idea. You have been warned.

DD
Dustin D.
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/06/2018
The destroyed my tires
Lol. No. The issue is. I took my vehicle to Costco. AND I DO NOT NEED NEW TIRES. THEY HAVE 60% tread left on them according to a tire depth gauge .... they was purchased in 2016 brand new at Costco. The only reason I didn’t take them back to Costco Originally is because I actually had more faith in founding fathers than Costco..... and the last time I was there in November 2017 they charged me just over 30$ for one tire. That’s double what Costco charges so this time we elected to save our money. So we go to Costco To have a new leaky tire fixed, and WE FIND OUT They are unable to work on my tires. Because this shop installed a TEMPORARY road side emergency plug. AND THE LY NEVER TOLD ME IT WAS TEMPORARY. So we drive off assuming IT IS FIXED because THATS WHAT WE PAID FOR .... And the temporary plug violates all warranty and violates any shop from actually working on my tires now. The issue is. The temporary roadside plug your shop has installed has compromised the integrity of my tire. Those plugs DO NOT seal the tire. So dirt, debri, or worse water could get instide the tire. This would cause the steel belts to rust which would compromise the integrity of my tires. If a piece of dirt gets Inside it can also troll around the inside of the tire and cause internal damage. Because it’s been over a year, now the plug is permanty affixed to my tire and is unable to be patched. I now need to purchase 4 new tires to fix one leak. I gave you the opportunity to be a man, and stand behind your mistakes. Your response was .... I have not contacted Michelin to find out the approved tire plug. And you WILL NOT contact them to find out the approved plug. WHICH MEANS YOU DO NOT KNOW WHAT YOU ARE DOING!

Then YOU TOLD ME... Well since you left a bad review back in December, this relationship is over, and since you already have taken your business elsewhere I am not going to do anything to salvage this relationship.

So in other words. If your not getting money, your not gonna do the right thing.

WHAT KIND OF COMPANY OWNER SAYS THIS TO A CUSTOMER!!!

I called you a HACK because you don’t know how to repair a tire... then you SHOULDNT DO WORK you don’t know how to properly do.

I am only asking you pay for THE PROBLEMS YOUR shop has created for me. Don’t you see?!! If you would have patched the tire properly and not plugged it with a temporary plug ... then I would be able to get my leaky tire fixed at Costco or any other shop.

IM ONLY ASKING for you to pay for the problem you created. It’s sinple. I’m sorry you don’t see your mistake.

No I am going to TELL EVERY contractor I know. Every person I know about how you cost me 900$ in new tires. So they don’t go to you and make the same mistake. You should be ashamed. And I’m taking you to court see you there.

I have owned my own business. As a carpenter for over 10 years. I have NEVER had one unhappy customer in my career. If I ever cost anybody a red penny I would feel terrible and be a man and take care of it.

My father taught me at an early age. It takes a lifetime to build a reputation. And it only takes ONE job done wrong to wreak it all.

You can take that to the bank.

DD
Dustin D.
Toyota Sequoia
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/30/2017
Tires plugged
Went in today. Found out the best main mechanic is no longer there ... his name was G. He was a core reason I had work done there. Also the office lady Amber is no longer there. For the amount of money this shop charges... they should be able to keep good help ... they had GOOD HELP ... my wife went in today, to fix some leaky tires. For the price of the patches ... mights as well of got new tires lol.

Won’t be back. And now need a mechanic.

MP
M P.
Colorado Springs, CO
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/19/2017
starting to slide to the dark side
FF was always great and reasonable, after the recent changes things are slipping, poor communication from desk to techs, bad at time estimating and communication to us, and prices have increased significantly, to dealership or higher levels; 48$ for oil change, 200$ for a new battery, really? I am loyal to good service but when that is overshadowed by huge increases gonna have to look elsewhere for basic sevices. Have another look at your loyal base, if you alienate us your base dries up along with referrals.

MK
Melissa K.
Colorado Springs, CO
Honda Odyssey
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/15/2017
Took way too long, cost way too much
Set an appointment to bring in my vehicle for an oil change. When the appointment time arrived, I dropped off the vehicle and asked about how long. The answer was"At least an hour." An hour for a 20 min oil change? One that was scheduled for this specific time. Went ahead and left the vehicle and left to run some other errands. Over 2 1/2 hrs later, I had to call the shop and and find out what was taking so long for a 20 min oil change. Even then, it was still not done. I decided to go to the shop and wait until the maintenance was completed. When finally finished, after almost 3 hrs, I received the bill and it was nearly twice as much as I could have it done at other places. Very displeased with this service. We have been bringing you our service from the beginning, spent thousands of dollars, and refereed numerous people. Doesn't feel like much of a valued customer.

MR
Maritza R.
Cadillac Escalade
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/14/2017
My car was left outside overnight with keys inside
Never really had any issues with the place I have had all my vehicles serviced here in the past just upset that keys where left in my vehicles overnight I get a call from a police officer saying they found a guy with narcotics in my car luckily the guy was so messed up in drugs that he couldn't get it started lucky for them..

PN
Paul N.
Honda Accord
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/03/2017
High prices
The work I had done was good and the people were nice,but the estimates for other work I wanted to have done on my care were high and unreasonable. I will go elsewhere in the future.

CM
Clay M.
Colorado Springs, CO
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/16/2017
Bad service bad people
I met these guys at the business i managed and i took my camaro there just over a year ago it was running great, gueirmo was the guy i talked to, when i got my car back it was bogging out and had no power the body line between the passenger door and right fender was 2 inches wider then it originally was, my guess is over night they hot rodded it around town, i would highly recommemd you take your vehicle somewhere else if you value your automobile, not to mention the look and feel of this place gives a back woods vibe.

AR
Angel R.
Colorado Springs, CO
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/30/2016
Used to come here a lot
Brought my 4Runner in for an oil change wanted to know about any routine maintenance needed was told my engine was going out and that's it took it to the dealership was told I needed several things for routine maintenance and that my car was a great car was charged $100 at both places got 3 oil changes included in that 100 from the dealership so just saying you guys really went down hill in quality and prices just keep going up $90/hr for what to just stare at my car for 40mins thanks for the honesty

KS
Kristen S.
Colorado Springs, CO
Acura 3.2TL
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/21/2016
A little disappointed
I have used Founding Fathers in the past, so had my car towed there on a Sunday night when the starter went out. The next day they told me the price of repairs which seemed a little drastic. I called around and could have gotten the job done elsewhere for almost 200.00 less. I felt like my hands were tied, however, because I would have had to pay them for the diagnostic regardless and then another tow. So I let them do the work. They didn't even take the price of the diagnostic fee off the the total, which seems wrong to me. I can see paying for this if I let them diagnose it, then take it elsewhere, or do the work myself, but when I agree to let them do almost 400.00 worth of work, I feel like I shouldn't have had to pay for this. This disappointed me because I have been happy with these guys in the past.

JG
Joseph G.
Colorado
Saab 9-3
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/28/2016 Category: Service
Joseph said this business charged him 70 dollars just to have his vehicle sitting there and an additional 250 for the diagnoses. He doesn't really understand where the 70 dollars came from. He will not recommend this business for service for reasons already stated.
This review was collected via phone interview by Customer Research Inc.

CT
Carol T.
Colorado Springs, CO
Toyota Corolla
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/12/2016
Bait and Switch on price quote
On 5/9/16 at 8:00 am, my daughter dropped off my 2013 Toyota Corolla for brake problems. At 8:33 I was called by Amber that the rotors needed to be turned and new pads. Amber stated the cost would be $145. At 10:33 am, I was called again by Amber that the vehicle was ready. At 11:50 am I dropped off my daughter to pick up the vehicle. She drove the car home and let me know the price had changed and was $279.43. That is a huge difference from $145. I called and talked with Amber, who refused to admit she had told me a lower price. She started to reprimand me for questioning the $30 inspection charge. I have taken my 2000 Montero Sport to them twice and was never charged the inspection charge. Mark the owner told me I would not have to pay the inspection fee because I was a long term former customer of Don’s Conoco, the previous owner. Amber continued to be rude and talking in circles, so I asked that she have the manager contact me.

It has been 3 days and I have not heard from anyone at Founding Fathers Auto Service. I have dealt with Guillermo and the owner Mark in the past and both times was given an honest quote and service. Now, they have an inexperienced con artist quoting prices and consequently over charging for the services. Is Amber pocketing the difference or getting a percentage of the difference in price?
This was the worst experience I have ever had at an automotive shop. Thankfully I had the $134.43 over the initial price of $145.00. I understand now why there are over a half dozen cars sitting on their lot. These folks probably couldn’t pay the price different on Amber’s quotes and are now being charge $15 a day until they can find the money. Shame on you.

TE
Tony E.
Colorado Springs, CO
Ram 2500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019
My personal and business mechanic for over 10 years
I’ve been coming to Founding Father‘s for well over 10 years with my personal family and business vehicles and we trust nobody else, Mark and his team have always been honest and beyond fair. I’ve referred them many times with a couple of times the people saying it didn’t like a very legitimate business from the outside but all I can say is they are more than legitimate and I wouldn’t trust anyone else with my vehicles. Mark the owner Expounds the meaning of integrity and that is a rare commodity these days.

BE
Ben E.
Colorado Springs, CO
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019
Honest, hardworking and fairly priced!
I first came to Founding Fathers as a recommendation from my uncle after a not so good experience with my old mechanic. Right away I could tell that they were good people. This might be long winded but I’ll try to make it short. I was there one day for maintenance on my F-150 and we heard a slight cry for help next door and the guys sprang into action like emergency workers do and realized it was the old lady next door had fallen down watering her lawn and couldn’t get back up. Mark (Owner) and Brandon (lead mechanic)rushed over, picked her up and got her in a chair and both were holding her hands. Those are the kind of people I surround myself with and the kind of people I’m proud to have working on my truck because I know they have my best interests and safety in mind. Turner is an awesome mechanic as well and a good person too! Founding Fathers installed a brand new engine, transmission, fuel tank, truck bed, leaf springs, shocks, bumpers, grill, fog lights and custom head lights on my truck. Just to mention a few! She runs like a beast and never had any problems. They are honestly like family and friends, I go have beers with the guys occasionally after work. I’m a real person, my name is Ben 719-330-4994. Call me if you don’t believe me, I’ll show you my truck too!

Verified Customer
Colorado Springs, CO
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019
Wonderful oil change
Went in for an oil change, and turns out I didn't have an appointment, but they fit me in.

JN
Jackie N.
Colorado Springs, CO
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Jackie said the employees are good, honest people and went above the board to help him out.
This review was collected via phone interview by Customer Research Inc.

DF
Dustin F.
Colorado Springs, CO
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019
Best Shop I’ve Ever Used
Founding fathers auto has been my go to for 2 years now. Used care check up before purchase or usual maintenance has always been great. They work hard to find parts in random places on sale to avoid high costs and recently they have pretty much rebuilt my truck (except engine & tranny) and still found ways to save. I trust them with my cars because I haven’t yet seen an issue where I couldn’t trust them. 😄👍🏼

JB
James B.
Alder, MT
Nissan Titan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
James said the service provided by this business was good.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Colorado Springs, CO
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019
Great service
Very professional and prompt customer service

XP
Xion P.
Colorado
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Xion said he trusted this business. They were genuine, straight forward, and honest. He trusted their work. They told him every detail. His alignment was not completely straight and they told him in a week he could schedule an appointment for them to fix it.
This review was collected via phone interview by Customer Research Inc.