Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

339 Reviews

96% Would Recommend
Latest Review 3 days ago

Reviews


GD
Gabe D.
Colorado Springs, CO
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Gabe said the staff were great and provided communication with him on vehicle.
This review was collected via phone interview by Customer Research Inc.

KS
Kent S.
Colorado
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2018 Category: Service
Kent said the business is awesome.
This review was collected via phone interview by Customer Research Inc.

VR
Victor R.
Colorado Springs, CO
Mercury Mountaineer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2018 Category: Service
Victor said the staff was told him about the problem, did the paperwork, and provided the service. It was a very quick process.
This review was collected via phone interview by Customer Research Inc.

RA
Robert A.
Colorado Springs, CO
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2018
Great service
Great place, great people, very honest about their work, and fair prices

KS
Kirk S.
Colorado
Mercedes-Benz C240
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2018 Category: Service
Kirk said the staff were very helpful and resolved his vehicle problems.
This review was collected via phone interview by Customer Research Inc.

LM
Larry M.
Colorado
Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/17/2018 Category: Service
Spoke with Josie. She said her father's vehicle isn't working. It broke down two days later and he had to have it towed home.
This review was collected via phone interview by Customer Research Inc.

FG
Frank G.
Colorado Springs, CO
Ford Explorer Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2018 Category: Service
Frank said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

ML
Mark L.
Colorado
Ford Excursion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2018 Category: Service
Mark said the business is thorough and has never done him wrong. His father was a mechanic, so he knows all the tricks to the trade.
This review was collected via phone interview by Customer Research Inc.

AP
Andrew P.
Colorado
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2018 Category: Service
Andrew said the employees did a great job.
This review was collected via phone interview by Customer Research Inc.

JT
Joyce T.
Colorado Springs, CO
Ford Escort
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2018
customer service friendly. reasonable cost
I have used this place for many years. Always good

LS
Lilly S.
Colorado Springs, CO
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2018 Category: Service
Lilly said the staff took care of her.
This review was collected via phone interview by Customer Research Inc.

VG
Valena G.
Colorado Springs, CO
Ford ZX2
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2018 Category: Service
Valena said the business had difficulty estimating the time for pick up, but overall, the service was completed in a timely manner.
This review was collected via phone interview by Customer Research Inc.

MG
Micheal G.
Colorado Springs, CO
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2018 Category: Service
Michael said the service was pleasant. He never had an issue with his service. The service price was really good. The employees worked with his schedule. They provided him service information on his vehicle.
This review was collected via phone interview by Customer Research Inc.

DD
Dustin D.
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/06/2018
The destroyed my tires
Lol. No. The issue is. I took my vehicle to Costco. AND I DO NOT NEED NEW TIRES. THEY HAVE 60% tread left on them according to a tire depth gauge .... they was purchased in 2016 brand new at Costco. The only reason I didn’t take them back to Costco Originally is because I actually had more faith in founding fathers than Costco..... and the last time I was there in November 2017 they charged me just over 30$ for one tire. That’s double what Costco charges so this time we elected to save our money. So we go to Costco To have a new leaky tire fixed, and WE FIND OUT They are unable to work on my tires. Because this shop installed a TEMPORARY road side emergency plug. AND THE LY NEVER TOLD ME IT WAS TEMPORARY. So we drive off assuming IT IS FIXED because THATS WHAT WE PAID FOR .... And the temporary plug violates all warranty and violates any shop from actually working on my tires now. The issue is. The temporary roadside plug your shop has installed has compromised the integrity of my tire. Those plugs DO NOT seal the tire. So dirt, debri, or worse water could get instide the tire. This would cause the steel belts to rust which would compromise the integrity of my tires. If a piece of dirt gets Inside it can also troll around the inside of the tire and cause internal damage. Because it’s been over a year, now the plug is permanty affixed to my tire and is unable to be patched. I now need to purchase 4 new tires to fix one leak. I gave you the opportunity to be a man, and stand behind your mistakes. Your response was .... I have not contacted Michelin to find out the approved tire plug. And you WILL NOT contact them to find out the approved plug. WHICH MEANS YOU DO NOT KNOW WHAT YOU ARE DOING!

Then YOU TOLD ME... Well since you left a bad review back in December, this relationship is over, and since you already have taken your business elsewhere I am not going to do anything to salvage this relationship.

So in other words. If your not getting money, your not gonna do the right thing.

WHAT KIND OF COMPANY OWNER SAYS THIS TO A CUSTOMER!!!

I called you a HACK because you don’t know how to repair a tire... then you SHOULDNT DO WORK you don’t know how to properly do.

I am only asking you pay for THE PROBLEMS YOUR shop has created for me. Don’t you see?!! If you would have patched the tire properly and not plugged it with a temporary plug ... then I would be able to get my leaky tire fixed at Costco or any other shop.

IM ONLY ASKING for you to pay for the problem you created. It’s sinple. I’m sorry you don’t see your mistake.

No I am going to TELL EVERY contractor I know. Every person I know about how you cost me 900$ in new tires. So they don’t go to you and make the same mistake. You should be ashamed. And I’m taking you to court see you there.

I have owned my own business. As a carpenter for over 10 years. I have NEVER had one unhappy customer in my career. If I ever cost anybody a red penny I would feel terrible and be a man and take care of it.

My father taught me at an early age. It takes a lifetime to build a reputation. And it only takes ONE job done wrong to wreak it all.

You can take that to the bank.

LB
Lori B.
Appleton, WI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2018
Highly recommend
We are from Wisconsin and stopped to visit our niece when we started having car troubles. They were very accommodating and took our car right away in the morning since we had to get back on the road. The staff and owner were very friendly, explained everything and appeared to be honest and sincere. They even gave us rides to and from our niece's apt twice. We were impressed and would highly recommend them.

WM
Wayne M.
Colorado
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2018 Category: Service
Wayne said the employees took care of him. Mark and Tracy were the best.
This review was collected via phone interview by Customer Research Inc.

DA
David A.
Colorado
Chrysler LHS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/27/2017 Category: Service
David said the services provided by this business were not complete. Otherwise, the staff does a good job.
This review was collected via phone interview by Customer Research Inc.

RW
Robert W.
Colorado Springs, CO
Mercury
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2017 Category: Service
Robert said the employees provided really good service. They treated him decently. The service price was a little high.
This review was collected via phone interview by Customer Research Inc.

CG
Christina G.
Colorado
Ford Bronco
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/27/2017 Category: Service
Spoke to Christina's husband. He said they haven't had any problems with the business. They have worked with them. They are one of the most reliable and most understanding facilities they have ever used.
This review was collected via phone interview by Customer Research Inc.

DA
Dave A.
Colorado
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/27/2017 Category: Service
Dave said the service was pretty good.
This review was collected via phone interview by Customer Research Inc.