Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

450 Reviews

99% Would Recommend
99% Business Response
Latest Review 6 days ago

Reviews


AW
AMY W.
Volkswagen Jetta
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/02/2017
Never again.....They can't be trusted. Only got a one star because I couldn't review without choosing one.
I brought the car in for a simple wiring fix. Brad told me I also had two broken rods on the front. I have a background in helicopter and missile systems, and also automobiles. But I guess they saw a dumb blonde chick when they looked across the counter. I have an estimate to fix the rods, and replace wheel bearings, etc., of almost $800. I took it to one of my friends who owns a shop, because I drive that car over 100 miles a day round trip to work and had none of the symptoms of broken rods. He told me to get new tires and that everything they said on that estimate was a lie. Needless to say, I am pretty pissed. They were going to pocket that money from a single mom with two kids who gets no child support. Luckily for me, I know a little about cars and did not fall prey to the fear tactics and being told how my car was unsafe. (Its a 2012 VW Jetta, so it's not like I'm driving a fifteen year old car.) I took my car there first for a tune up, and I told them that was what it needed, and I was happy with them. Now, I guess they figured they had my trust so they could swindle me out of my money. Not this girl. I promise you, I will make sure the city of Clermont knows about this; if I have to have the paper write it up I will.
Alan B. from Minneola Automotive Center Inc responded on 03/03/2017

Hello Amy,

I am very disapointed to read of your experience recently at our shop. In all my years of business I have never heard of Brad or his technition ever reccommending work that was not necessary, as is testified by well over a hundred other testimonials. It shocks me to hear that this is your experience. I am sure there is some confusion. While it seemes we have lost your trust as a customer, which is more valuable to us than money any repair work can bring us, I still would welcome the opportunity to meet with you and to unravel what went wrong. I have know Brad for a long time and I hold him and his team in very high regard. These folks really do take pride is "NOT CHEATING" the customers or reccomending work that is not necessary. We have built our success on a reputation of excellent work and trustworthyness and we would not jepordize this for anything. 

I would invite you to come to the shop and meet with Brad and myself to review your car and unravel this confusion. I would welcome the opportunbity to make things right and have you leave us with a wonderful impression of Minneolia Automotive. Please let me know if you atre willing to get together at the shop.

Regards,
Alan & Brad


RM
Richard M.
Florida
Honda Accord
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/06/2016 Category: Service
Richard said he went to this business, got an estimate and it was extraordinarily too high.
This review was collected via phone interview by Customer Research Inc.
Alan B. from Minneola Automotive Center Inc responded on 08/08/2016

Hi Richard,

Thank you for takingthe time to send in your review of Minneola Automotive. I am very sorry that you felt our estimate was too high. As you know we took over an hour to throughly investigate the cause of your A/C problem, at no cost to you, and found the compressor to be faulty. When we replace parts in any vehicle we always use top rated parts and never use used parts, becaus of this we are proud to always offer our customers a 2 year 24,000 mile warrenty unlike many other automotive repair business. I am sure if you take your car to any other Automotive shop and they throughly check your A/C system they will find the same issue and their estimate will most likely be comparable if not more. I would also guess that you will not get a 2 year 24,000 mile warrenty on the work. Please feel free to return with your vehicle when you find out our estimate is reasonable and fair, we will be happy to have you as one of our many satisfied customer.

Regards,
Brad & Alan


BB
Brian B.
Florida
Ford Police Interceptor
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/07/2018 Category: Service
Brian said he would not recommend this business for service because the staff were not friendly.
This review was collected via phone interview by Customer Research Inc.
Alan B. from Minneola Automotive Center Inc responded on 05/08/2018

Hello Brian

We are sorry you had less than a great experience at our shop.

Regards

Brad & Alan


DD
Dustin D.
Clermont, FL
Chevrolet Colorado
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/10/2016 Category: Service
Dustin said he had them swap out his rear brakes and they charged him $95, which he thought was a little high. When he picked up his vehicle, the mechanic told him he had performed a job like that before. The stock brakes he purchased ended up locking up on him after sometime. He stated he felt like that should have been something he should had been told, before he paid to have it done.
This review was collected via phone interview by Customer Research Inc.
Alan B. from Minneola Automotive Center Inc responded on 09/13/2016

Hello Dustin,

Thank you for your review, I am very sorry that you have an ongoing issue with your breaks. It is unfortunate that we could not predict that your stock breaks would have issues. We are happy to conti nue to work with you to digagnose the root cause and get you back on the road with confidence.

Regards,
Brad & Alan


EB
Eithen B.
Florida
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/04/2018 Category: Service
Eithen said the staff have always done a good job and he has no problems with the service.
This review was collected via phone interview by Customer Research Inc.
Alan B. from Minneola Automotive Center Inc responded on 10/23/2018

Hello Ethan,

Thank you for your nice review.

Regards
Alan & Brad
Owners


MD
Martin D.
Florida
Chevrolet Colorado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2018 Category: Service
Martin said he was satisfied with the service.
This review was collected via phone interview by Customer Research Inc.
Alan B. from Minneola Automotive Center Inc responded on 02/01/2018

Hello Martin
Thank you for your review.

Regards,

Brad & Alan


JK
Jacob K.
Florida
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2018 Category: Service
Jacob said he had vehicle issues, and the staff was good at getting those resolved.
This review was collected via phone interview by Customer Research Inc.
Alan B. from Minneola Automotive Center Inc responded on 01/16/2018

Hello Jacob,

Thank you for your nice review.

Regards
Brad & Alan


DC
Daniel C.
Florida
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2017 Category: Service
Daniel said this business is a little pricey and they did try to sell him other services. However, the service is very good and quick. He was in and out in a timely manner. They had same day service.
This review was collected via phone interview by Customer Research Inc.
Alan B. from Minneola Automotive Center Inc responded on 06/30/2017

Hello Daniel,
Thanbk you for your review, we do appreciate your business and look forward to serving you again.

Brad & Alan


GS
GEORGE S.
Leesburg, FL
Mitsubishi Galant
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/23/2017
always accomodating, friendly and reasonably priced.
Minneola Automotive is definitely our go-to car repair/maintenance shop
Alan B. from Minneola Automotive Center Inc responded on 04/24/2017

HI George,
Thank you for you nice review.

Brad & Alan


LT
L T.
Groveland, FL
Jeep Liberty
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/02/2017
it's local and if i don't mind waiting (which i don't) i can just stop by when i'm in the area
great place years ago service came with a free car wash but now his business has picked up so the car wash is gone great to see the improvement to his business
Alan B. from Minneola Automotive Center Inc responded on 03/02/2017

Hi L Tremblay
Thank you for your nice review....

Regards,
Brad & Alan


JM
John M.
Clermont, FL
Chevrolet TrailBlazer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/01/2017 Category: Service
John said this business does a fine job which is why he keeps going back. They are getting a little expensive.
This review was collected via phone interview by Customer Research Inc.
Alan B. from Minneola Automotive Center Inc responded on 03/02/2017

Hi John,
Thank you for your nice review.

Regards,
Brad & Alan


TM
Tamika M.
Florida
Nissan Sentra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/08/2017 Category: Service
Tamika said the service was quick but the customer service could have been better.
This review was collected via phone interview by Customer Research Inc.
Alan B. from Minneola Automotive Center Inc responded on 02/11/2017

Hello Tamika
Thank you for your review, I appreciate your honest reply and we will certainly work on that customer service issue you have sited. Please keep coming so you can measure our progress.

Thanks again
Brad & Alan


RC
Reg C.
Remsen, NY
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/05/2017 Category: Service
Reg said he would recommend the business but he didn't like having to wait 30 minutes for them to order an air filter.
This review was collected via phone interview by Customer Research Inc.
Alan B. from Minneola Automotive Center Inc responded on 01/07/2017

hello Reg
Thank you for your review. 

Regards
Brad & Alan 


DS
DAN S.
Minneola, FL
Dodge Challenger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2016
Fast Service on Oil Change!
Friendly
Alan B. from Minneola Automotive Center Inc responded on 09/25/2016

Hi Dan,
Thank you very much for youy nice review. We strive to give our customers  the best possible service with the best possible price.

Have a great day,
Brad & Alan 


MF
Marlin F.
Clermont, FL
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Marlin said that the business got him in right away and they did a good job with a fair price. He said that the owner was a nice guy.
This review was collected via phone interview by Customer Research Inc.
Alan B. from Minneola Automotive Center Inc responded on 12/05/2018

Hello Marlin

Thank you for your nice review.

Regards
Alan & Brad
Owners


AR
Art R.
Florida
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Art said the service was fine. The work was a little expensive.
This review was collected via phone interview by Customer Research Inc.
Alan B. from Minneola Automotive Center Inc responded on 12/04/2018

hi Art
thank you for your review.

regards
Alan & Brad
owners


AB
ALAN B.
Groveland, FL
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018
Great work
I am pleased with the work here and the honesty.
Alan B. from Minneola Automotive Center Inc responded on 12/01/2018

thank you


JF
Jane F.
Clermont, FL
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Jane said she's very happy with the business.
This review was collected via phone interview by Customer Research Inc.
Alan B. from Minneola Automotive Center Inc responded on 11/21/2018

Hi Jane,
Thank you for your nice review.

Regards
Alan & Brad
Owners


LW
Louis W.
Florida
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Louis said she had no complaints.
This review was collected via phone interview by Customer Research Inc.
Alan B. from Minneola Automotive Center Inc responded on 11/08/2018

hi Louis

Thank you for your nice review.

Regards

Alan & Brad
Owners


V
Valued Customer
Woodstock, GA
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018
Routine Maintenance I Never Have To Worry About
Minneola Auto sends me reminders for routine maintenance on my company vehicle. Their program tracks my vehicle mileage and service needs. I never have to worry if my vehicle is going to be ready for the next road trip. It will be ready and I have Brad and his team of professionals to thank for that. Great job!
Alan B. from Minneola Automotive Center Inc responded on 11/05/2018

Thank you for your nice review.

Regards
Alan & Brad
Owners