Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

335 Reviews

99% Would Recommend
Latest Review about 22 hours ago

Reviews


AC
Auggie C.
Rome, NY
Chevrolet Monte Carlo
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/16/2018 Category: Service
Auggie said the employees broke a brake line, then a park cable brake on his vehicle.
This review was collected via phone interview by Customer Research Inc.

EC
Eduardo C.
Marietta, GA
BMW 530i
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/09/2017 Category: Service
Eduardo said the business took too long to service his vehicle.
This review was collected via phone interview by Customer Research Inc.
Mike S. from Broadway Tire & Service responded on 01/09/2017

Customer was a walk in on a busy day and work was completed in a reasonable time.


ES
Eric S.
New York
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/05/2018 Category: Service
Eric said this business has good customer service, but they replaced something that didn't need it.
This review was collected via phone interview by Customer Research Inc.

JB
Jeff B.
Rome, NY
Dodge Grand Caravan
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/04/2016 Category: Service
Jeff said he called the business for prices on tires. He said he was quoted one price and then when he got there, the price had changed. Also, they did not have the tires in stock and he had to wait for them to arrive.
This review was collected via phone interview by Customer Research Inc.

RS
Ralph S.
Rome, NY
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/19/2016 Category: Service
Ralph said the business charged him $28 for a small tire, which was too much.
This review was collected via phone interview by Customer Research Inc.

JM
Joseph M.
Rome, NY
Dodge Dart
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/04/2018 Category: Service
Joseph said everything went fine with the service the business provided.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Rome, NY
Subaru Impreza Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2018
Great job
Quick service thanks

CC
Chester C.
Rome, NY
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/02/2018 Category: Service
Chester said he is satisfied with the business.
This review was collected via phone interview by Customer Research Inc.

PI
Phil I.
Rome, NY
Ford Taurus X
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2018 Category: Service
Phil said the employees didn't give a call when they finished the service.
This review was collected via phone interview by Customer Research Inc.

JA
Jeff A.
Rome, NY
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/07/2018 Category: Service
Jeff said that the staff at the facility did a very good job on the installation but he was disappointed that they could not perform an alignment the same day.
This review was collected via phone interview by Customer Research Inc.

JM
Joseph M.
Rome, NY
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/02/2018 Category: Service
Joseph said the service was not perfect. The work was good.
This review was collected via phone interview by Customer Research Inc.

LG
Lillian G.
Rome, NY
Subaru Outback
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/03/2018
Efficient and Fair Pricing
Mike, Jarrod and the gang are very professional. I appreciate that they can almost always get me in for an appointment in a timely mannor.

SB
Sam B.
Rome, NY
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/24/2018
they are very competitive with their pricing and don't try to push for unneeded repairs
they do a great job, are friendly, and do the best job they can at a very reasonable price

ND
Nate D.
Rome, NY
Chevrolet Suburban
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2018
Genuine costumer service.
The advice given and the way it’s delivered gives the customers a sense that the shop genuinely has your best interest in mind.

RR
Ronald R.
Taberg, NY
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2018 Category: Service
Ronald said the employees were friendly.
This review was collected via phone interview by Customer Research Inc.

RS
Richard S.
Rome, NY
Ram 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2017
Service
Great service every time I frequent this establishment, entire staff is friendly and knowledge.

DC
David C.
Rome, NY
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/06/2017 Category: Service
David said their prices are too high.
This review was collected via phone interview by Customer Research Inc.
Mike S. from Broadway Tire & Service responded on 05/09/2017

I guess $20 for a tire tube and installation is too much?


EM
Eric M.
Rome, NY
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/16/2017 Category: Service
Eric said the business did a good job for him.
This review was collected via phone interview by Customer Research Inc.

BG
Bob G.
Rome, NY
Chevrolet Silverado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2016 Category: Service
Bob said the business did not provide coffee and donuts.
This review was collected via phone interview by Customer Research Inc.

FF
Francesca F.
Ravena, NY
Jeep Compass
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/04/2016 Category: Service
Spoke with Fran. She said they did a really good job for her mom, but there's always room for improvement.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 335 in total