Sun Mark Automotive Repair

Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

120 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 8 months ago

Reviews


EB
EMORY B.
Land O Lakes, FL
Nissan Frontier 4WD
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2017
Problem with fix, Mark will make good on repairs.
Mark is a good honest man.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/16/2017
A/C Fix, it never worked when headed home from the repair. I took it all apart, rewired and it works, so your idea of the grounding is good. The problem was bad connections.
A/C Fix, it never worked when headed home from the repair. I took it all apart, rewired and it works, so your idea
MARK D. from Sun Mark Automotive Repair responded on 11/17/2017

THANK YOU MR. EMORY FOR THE REVIEW AMD I'M SORRY THAT YOU HAD A PROBLEM WITH YOUR A/C WHEN YOU LEFT THE SHOP BUT THANK YOU FOR TALKING TO ME ON THE PHONE AND LETTING ME RECONCILE THE ISSUE WITH YOUR A/C . WE ALWAYS TRY TO REPAIR OUR CUSTOMERS CARS RIGHT THE FIRST TIME AND WE APOLOGIZE FOR ANY INCONVENIENCE WE THINK HIGHLY OF ARE CUSTOMERS WITHOUT YOU WE COULD NOT BE HERE.

THANK YOU AGIAN AND HAVE A VERY HAPPY THANKSGIVING.

MARK DE FRAANCISCO, OWNER


AM
Angel M.
Wesley Chapel, FL
Ford Mustang
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/27/2017 Category: Service
Angel said the staff did not do the repairs the way he wanted. He now has to take his vehicle back to the business.
This review was collected via phone interview by Customer Research Inc.

TD
Taylor D.
Florida
Land Rover Discovery SD
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/21/2017 Category: Service
Taylor said this business did not do the work that he was going to have done. A piece of his seat fell off while he was there and they refused to do anything about it.
This review was collected via phone interview by Customer Research Inc.

JT
JAMES T.
Land O Lakes, FL
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/02/2018
Sunmark
Easy access, knowledgeable staff, friendly. Explain everything.

AN
Alan N.
Florida
Jaguar XK8
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/03/2018 Category: Service
Spoke with Jackie. She said the mechanic was excellent, but the pricing was expensive.
This review was collected via phone interview by Customer Research Inc.

PG
Paul G.
Wesley Chapel, FL
Nissan Murano
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/27/2017 Category: Service
Paul said staff treated him well. The business is also conveniently located.
This review was collected via phone interview by Customer Research Inc.

LY
Lin Y.
Tampa, FL
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2017 Category: Service
Spoke with Sunny. She said her husband did not complain about being at this business. Everything appears to be fine.
This review was collected via phone interview by Customer Research Inc.

MS
Marvin S.
Lutz, FL
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2017 Category: Service
Marvin said they were very nice and helpful. However, his bill started off at $364 and then it increased to $400. They kept breaking things so the total price came to about $700.
This review was collected via phone interview by Customer Research Inc.
MARK D. from Sun Mark Automotive Repair responded on 06/19/2017

Marvin as for a est for a window regulator and motor we the car came in to the shop to replace the window regulator and motor we took the door pannel of and found that we the regulator work it broke and damaged the wind track broke the glass window. os we toll Marvin he would have to fix track and replae  window glass he authorized the repairs in the amount of $700.00.

I call Marvin talked about the situation and he said he was confused when he was talking to the survey people and said he remembers now that he authorizing the repairs now and he is with the repairs and will be back for more service.


RN
Robert N.
Lutz, FL
Saab 9-7X
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/11/2017 Category: Service
Robert said the business wasn't able to repair his vehicle because they didn't have the correct software. He added that he appreciates their effort but had to go to 5 other facilities for help. He ended up getting the issue fixed in Ohio.
This review was collected via phone interview by Customer Research Inc.

SS
Scott S.
Lutz, FL
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/10/2016 Category: Service
Scott said they did a good job.
This review was collected via phone interview by Customer Research Inc.

SH
SHERRY H.
Land O Lakes, FL
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2018
Mark & his mechanic Chris are great.
Mark & his mechanic Chris did a great job of diagnosing and fixing my truck. I am very pleased at the courtesy extended to an older lady.

PA
PATRICIA A.
Land O Lakes, FL
Saturn Ion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2018
Knowledgeable staff.
Fast and overall great service.

MS
Mark S.
Lithia Springs, GA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2018 Category: Service
Mark said his overall experience was great and awesome. He would recommend them to everyone in the area.
This review was collected via phone interview by Customer Research Inc.

DW
Dewayne W.
Lutz, FL
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018 Category: Service
Dewayne said everything was great. His vehicle runs great and he couldn't ask for a better service. Both Mark and Chris were great mechanics.
This review was collected via phone interview by Customer Research Inc.

TW
Terry W.
Aliquippa, PA
Chevrolet Astro Passenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2018 Category: Service
Terry said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

GB
Greg B.
New Port Richey, FL
Pontiac Bonneville
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2018 Category: Service
Greg said the staff was awesome. The technician who did the service on his vehicle was straight forward and honest.
This review was collected via phone interview by Customer Research Inc.

MS
MARK S.
Land O Lakes, FL
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2018
SunMark is thorough
They are always fair, reasonably priced, informative and honest.

RK
ROBERT K.
Land O Lakes, FL
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2018
I keep coming back
Always upfront and honest. I appreciate that quality. And you can't beat the service!

MG
MARK G.
Lutz, FL
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2018
Quality and honest work at a fair price. They never fail to explain the problem accurately and tell you your options and do the job right.
Another great job!

GL
GARY L.
Tampa, FL
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2018
Brake inspection
Took my '01 Honda Odyssey in for an inspection of a grinding drum brake. Rather than hit me up for an annoying repair Chris discovered it was just dust buildup and wasn't major. He also got it done quickly since I needed to get to work. I've been in a couple of times and have always been treated honestly. Highly recommend.

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