Gary Wille's Auto & Tire Center


Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

282 Reviews

99% Would Recommend
Latest Review 11 days ago
Denise S. on 04/13/2018
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"Helpful"
Very helpful with a purchase that was represented as being more than it was from an Il dealership. Worked with me to do necessary work to make the vehicle safe. Good communication.
Vehicle: Ford F-150
Service Date: 04/12/2018
Review Created: 04/13/2018 08:19 PM
JOHN and PENELOPE B. on 04/13/2018
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"prompt personalized service"
I've been going to them for years, and they are always responsive and very reasonably priced
Vehicle: Honda CR-V
Service Date: 04/11/2018
Review Created: 04/13/2018 08:13 AM
BRENDA O. on 04/12/2018
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"Great team "
Thanks so much for the exceptional service
Vehicle: Ford Escape
Service Date: 04/11/2018
Review Created: 04/12/2018 04:58 PM
Gary G. on 04/10/2018
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"Very dissatisfied"
I was not happy with my recent visit and will probably not be bringing my vehicle back. I brought it in for a specific reason and was charged $100.00 for someone to check to see why there is a shimmy in my steering. Why the techs ALWAYS go through an entire vehicle inspection when it was brought in for a specific reason is beyond me. And to charge $100.00 for a basic inspection is just ridiculous. Also requested an estimate to be sent to my email acct which I have never received.

Very disappointed
Vehicle: Honda CR-V
Service Date: 04/06/2018
Review Created: 04/10/2018 01:30 PM
KATHI K. on 04/08/2018
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"I will be back"
Wille's is my go-to regular maintenance place. They are friendly, skilled and considerate of my time.
Vehicle: Volkswagen Passat Sedan
Service Date: 04/05/2018
Review Created: 04/08/2018 08:51 AM
Chris H. on 04/07/2018
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"Great, honest! "
Love the fact that i felt involved in the fixing of my car with the link they send you via text with pics of the problem ares!
Vehicle: Cadillac DeVille
Service Date: 04/06/2018
Review Created: 04/07/2018 10:11 PM
Tammy B. on 04/03/2018
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"Friendly people and sophisticated service!"
This small business is as friendly and caring as you world expect. They are also every bit as sophisticated as a big business. They provide links to your service checklist, complete with photos of any issues for you to be able to see first hand. They manage your vehicle's needs so that you don't have to. I am impressed by Gary Wille's friendly staff and professional service every time I go there.
Vehicle: Dodge Grand Caravan
Service Date: 03/30/2018
Review Created: 04/03/2018 02:43 AM
Jeff N. on 04/02/2018
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"Great service"
It's always a pleasure to do business with these guys. Dave and Tyler are great.
Vehicle: Kia Optima
Service Date: 03/30/2018
Review Created: 04/02/2018 06:48 AM
Christine N. on 03/31/2018
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"Excellent Service. A++"
Very friendly. They helped make a difficult situation a whole lot better! Thank You! :)

On a side note - State Farm SUCKS!!
Vehicle: Kia Rio
Service Date: 03/09/2018
Review Created: 03/31/2018 09:10 AM
KATHY E. on 03/30/2018
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"Good service but ask first"
The work performed was good but the extra work done was unexpected and not approved. The time you rotated my tires without me requesting them be rotated was irritating. This time you charged for a reset without letting me know. I changed my cabin filter myself is discovering you had been going into my glovebox to photograph it to convince me to change it. I did not care for that either.
Vehicle: Toyota Prius
Service Date: 03/26/2018
Review Created: 03/30/2018 07:14 AM
Rachele B. on 03/27/2018
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Rachele said the staff provided good service but she was canceled on twice in a row this most recent visit.
Vehicle: Ford Escape
Category: Service
Service Date: 03/22/2018
Review Created: 03/27/2018
This review was collected via phone interview by Customer Research Inc.
Chris D. on 03/22/2018
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"Long time customer"
Amazing staff, each visit feels like visiting your family. There always super friendly and helpful. They have been our families mechanic shop for 5 years now I wouldn't have it any other way. There the best!
Vehicle: Scion tC
Service Date: 03/21/2018
Review Created: 03/22/2018 04:54 PM
Richard L. on 03/15/2018
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Richard said he has gone to this business for over 30 years.
Vehicle: Toyota RAV4
Category: Service
Service Date: 03/14/2018
Review Created: 03/15/2018
This review was collected via phone interview by Customer Research Inc.
Stacey A. on 03/13/2018
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Stacey said this business did a very good job. Even though it's not part of their business, they were also able to repair her horse drawn carriages, because they know about fixing wheels and brakes.
Vehicle: Ford F-150
Category: Service
Service Date: 03/05/2018
Review Created: 03/13/2018
This review was collected via phone interview by Customer Research Inc.
Carol C. on 03/08/2018
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"Great customer service"
Tyler is a nice addition to GW. He is the Service Advisor with something extra. His background is also an Auto Technician. He won't steer you wrong. No pun intended. Great customer service. He is the best. Thank-You Tyler!
Vehicle: Hyundai Sonata
Service Date: 02/27/2018
Review Created: 03/08/2018 06:52 AM
AL and BARB S. on 03/02/2018
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"Brakes, etc....."
From the previous visit, tech said we'd need from, maybe rear brakes too, on our 70,000 mile car. So, made a appointment to have this done , along with a needed oil change. Estimate approved by us. Car returned with all work performed exactly on estimate... no unexpected "add-ons", and at approximately at the time the car was promised...

Very pleased with the work and the easy appointment process.... as usual..
.
Vehicle: Mazda Tribute
Service Date: 02/28/2018
Review Created: 03/02/2018 04:55 AM
KATHY E. on 02/27/2018
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"Great explanations on work being done, needed to be done, and recommended maintenance needed."
Nice to have free loaner.
Vehicle: Toyota Prius
Service Date: 02/26/2018
Review Created: 02/27/2018 03:02 PM
Lola S. on 02/21/2018
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Spoke with Lola. She said every time she has used the business, they have been so good. They have been able to get her in quickly. They have been friendly and caring. She is very satisfied.
Vehicle: Ford Escape
Category: Service
Service Date: 02/15/2018
Review Created: 02/21/2018
This review was collected via phone interview by Customer Research Inc.
BRENDA O. on 02/14/2018
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"Thanks for the service "
As always, friendly employees, and great service.
I called at the last minute for an appointment and received service the same day.
Thanks
Vehicle: Ford Escape
Service Date: 02/13/2018
Review Created: 02/14/2018 11:42 AM
BARB K. on 02/14/2018
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"Everything is always "
We can always get an appointment that works for us, things are done well, communication is great and the price is right.
Vehicle: Subaru Forester
Service Date: 02/13/2018
Review Created: 02/14/2018 04:44 AM
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