Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

345 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


GG
Gary G.
Oregon, WI
Honda CR-V
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/10/2018
Very dissatisfied
I was not happy with my recent visit and will probably not be bringing my vehicle back. I brought it in for a specific reason and was charged $100.00 for someone to check to see why there is a shimmy in my steering. Why the techs ALWAYS go through an entire vehicle inspection when it was brought in for a specific reason is beyond me. And to charge $100.00 for a basic inspection is just ridiculous. Also requested an estimate to be sent to my email acct which I have never received.

Very disappointed

DA
DON and JANE A.
Oregon, WI
Volkswagen Jetta
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/09/2016
Why so much to install 4 tires?
Hi,

I compared your price for installing 4 tires ($97) to four other places in the Madison area and you were $20 - $30 more.

When I informed Misty of this, she disagreed, and then said "let's agree to disagree".

I have proof, but there's no way to attach anything to this review.

Thanks,
Don

CP
Conrad P.
Wisconsin
Dodge Avenger
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/31/2018 Category: Service
Conrad said the business has some miscommunication with people at the place. Other than that, everything was completed and the work was done well.
This review was collected via phone interview by Customer Research Inc.

DS
Doug S.
Oregon, WI
Chevrolet Silverado SS
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/18/2018 Category: Service
Doug said service was fine, it was good service but it was over priced. He was able to find the same service with the same stuff for half the price they quoted him. They charged $60 to inspect his vehicle. He was not informed of the charged prior to the inspection.
This review was collected via phone interview by Customer Research Inc.

KE
KATHY E.
Oregon, WI
Toyota Prius
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/30/2018
Good service but ask first
The work performed was good but the extra work done was unexpected and not approved. The time you rotated my tires without me requesting them be rotated was irritating. This time you charged for a reset without letting me know. I changed my cabin filter myself is discovering you had been going into my glovebox to photograph it to convince me to change it. I did not care for that either.

SH
Scott H.
Oregon, WI
Acura MDX
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/02/2017
Great service on battery replacement. Miss-lead on tire repair
Brought our vehicle in to have the battery replaced and a slow leak in one of the tires replaced. They tested the charging system and discovered the battery needed to be replaced. This seemed reasonable as we've been having issues with the battery holding a charge. They looked at the tire and determined the leak was not fixable and the tire needed to be replaced for $250 plus labor. I elected to take the vehicle to the place where we originally purchased the tires to see if there was any warranty left. They took a look and said the leak was easily patch-able so there wasn't a charge. Maybe the person performing the service at Wille's wasn't as experienced, but I was a little disappointed as if I wouldn't have gotten a second opinion we would have ended up replacing the tire.
All Thankful E. from Gary Wille's Auto & Tire Center responded on 09/07/2017

Our intent is to never sell someone something they don’t need. We are sorry that you’re disappointed with our decision. We have responsibilities to our customers and other drivers on the road to do proper repairs. We do have guidelines with tire repairs and follow Rubber Manufacturer’s Association procedures.

Could we patch it? Yes.

Would we be following Rubber Manufacturer’s Association procedures? No.

I am putting a link below that shows a proper tire repair and at the bottom it has a picture to show area that can be patch-plugged.

http://www.rematiptop.com/technical/trm/Reference/Basic_Steps_of_Tire_Repair.pdf


KM
Katie M.
Oregon, WI
Ford Escape
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/26/2017
Control arm issue totally fixed, still hear groaning in front of car at low speeds
Our 2010 Ford Escape is still making groaning, creaking sounds at low speeds, usually before and after stops.

GW
Garth W.
Escanaba, MI
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/29/2018 Category: Service
Garth said that the place has never given him a reason to complain.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Oregon, WI
Nissan Murano
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/16/2018
Very knowledgeable. Trust worthy based on my interactions with other auto centers.
Easy to schedule appointments. Provides details on your car's health. Reasonable pricing and honesty.

BS
Brad S.
Oregon, WI
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018
Good work, very professional.
Great work on my truck diagnosing issues and communicating through pictures I'm real time. Always asked permission before doing any repair. Fee for running diagnostics for check engine light was a bit out of bounds.

JH
John H.
Oregon, WI
Chevrolet Suburban
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2018 Category: Service
John said they staff at this facility did a great job and they did the work quickly.
This review was collected via phone interview by Customer Research Inc.

MZ
Mical Z.
Oregon, WI
Mercury Mountaineer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/26/2018
Great people
Great customer service and accurate inspection

RB
Rachele B.
Madison, WI
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/27/2018 Category: Service
Rachele said the staff provided good service but she was canceled on twice in a row this most recent visit.
This review was collected via phone interview by Customer Research Inc.

KC
Kevin C.
Oregon, WI
Toyota Celica
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/14/2018 Category: Service
Kevin said the repair was done well and the pressure is still good.
This review was collected via phone interview by Customer Research Inc.

RP
Roger P.
Oregon, WI
Chevrolet Impala
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2018 Category: Service
Roger said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

LC
Logan C.
Oregon, WI
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2018 Category: Service
Logan said staff did a good job servicing his vehicle at this business. They got everything done quickly.
This review was collected via phone interview by Customer Research Inc.

RK
RICK and WENDY K.
Oregon, WI
Ford Fusion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/28/2017
New rear tires
Good so far. We will see in 50,000 miles!

JM
Jerry M.
Oregon, WI
Volkswagen New Beetle
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2017 Category: Service
Jerry said he was satisfied with the service this business provided. It took just as long as they had promised for the oil change. However, he will need to get the backup light replaced.
This review was collected via phone interview by Customer Research Inc.

HH
Halie H.
Oregon, WI
Chevrolet Tahoe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2017 Category: Service
Spoke with Paula. She said this business is almost excellent. They have always been fast and reliable.
This review was collected via phone interview by Customer Research Inc.

AK
Alisha k.
Oregon, WI
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2017
Van
Great customer service and affordable prices.

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