Gary Wille's Auto & Tire Center


Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

281 Reviews

99% Would Recommend
Latest Review 9 days ago
DON and JANE A. on 12/09/2016
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"Why so much to install 4 tires?"
Hi,

I compared your price for installing 4 tires ($97) to four other places in the Madison area and you were $20 - $30 more.

When I informed Misty of this, she disagreed, and then said "let's agree to disagree".

I have proof, but there's no way to attach anything to this review.

Thanks,
Don
Vehicle: Volkswagen Jetta
Service Date: 12/08/2016
Review Created: 12/09/2016 06:57 AM
KATHY E. on 03/30/2018
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Good service but ask first"
The work performed was good but the extra work done was unexpected and not approved. The time you rotated my tires without me requesting them be rotated was irritating. This time you charged for a reset without letting me know. I changed my cabin filter myself is discovering you had been going into my glovebox to photograph it to convince me to change it. I did not care for that either.
Vehicle: Toyota Prius
Service Date: 03/26/2018
Review Created: 03/30/2018 07:14 AM
Scott H. on 09/02/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Great service on battery replacement. Miss-lead on tire repair"
Brought our vehicle in to have the battery replaced and a slow leak in one of the tires replaced. They tested the charging system and discovered the battery needed to be replaced. This seemed reasonable as we've been having issues with the battery holding a charge. They looked at the tire and determined the leak was not fixable and the tire needed to be replaced for $250 plus labor. I elected to take the vehicle to the place where we originally purchased the tires to see if there was any warranty left. They took a look and said the leak was easily patch-able so there wasn't a charge. Maybe the person performing the service at Wille's wasn't as experienced, but I was a little disappointed as if I wouldn't have gotten a second opinion we would have ended up replacing the tire.
Vehicle: Acura MDX
Service Date: 08/29/2017
Review Created: 09/02/2017 04:00 PM
All Thankful E. at Gary Wille's Auto & Tire Center responded on 09/07/2017

Our intent is to never sell someone something they don’t need. We are sorry that you’re disappointed with our decision. We have responsibilities to our customers and other drivers on the road to do proper repairs. We do have guidelines with tire repairs and follow Rubber Manufacturer’s Association procedures.

Could we patch it? Yes.

Would we be following Rubber Manufacturer’s Association procedures? No.

I am putting a link below that shows a proper tire repair and at the bottom it has a picture to show area that can be patch-plugged.

http://www.rematiptop.com/technical/trm/Reference/Basic_Steps_of_Tire_Repair.pdf

Katie M. on 07/26/2017
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"Control arm issue totally fixed, still hear groaning in front of car at low speeds"
Our 2010 Ford Escape is still making groaning, creaking sounds at low speeds, usually before and after stops.
Vehicle: Ford Escape
Service Date: 07/14/2017
Review Created: 07/26/2017 01:58 PM
Rachele B. on 03/27/2018
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Rachele said the staff provided good service but she was canceled on twice in a row this most recent visit.
Vehicle: Ford Escape
Category: Service
Service Date: 03/22/2018
Review Created: 03/27/2018
This review was collected via phone interview by Customer Research Inc.
Kevin C. on 02/14/2018
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Kevin said the repair was done well and the pressure is still good.
Vehicle: Toyota Celica
Category: Service
Service Date: 02/07/2018
Review Created: 02/14/2018
This review was collected via phone interview by Customer Research Inc.
Roger P. on 01/17/2018
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Roger said he would recommend this business for service.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 01/02/2018
Review Created: 01/17/2018
This review was collected via phone interview by Customer Research Inc.
Logan C. on 01/10/2018
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Logan said staff did a good job servicing his vehicle at this business. They got everything done quickly.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 01/05/2018
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
RICK and WENDY K. on 11/28/2017
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"New rear tires"
Good so far. We will see in 50,000 miles!
Vehicle: Ford Fusion
Service Date: 11/27/2017
Review Created: 11/28/2017 08:01 PM
Jerry M. on 11/20/2017
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Jerry said he was satisfied with the service this business provided. It took just as long as they had promised for the oil change. However, he will need to get the backup light replaced.
Vehicle: Volkswagen New Beetle
Category: Service
Service Date: 11/15/2017
Review Created: 11/20/2017
This review was collected via phone interview by Customer Research Inc.
Halie H. on 07/27/2017
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Spoke with Paula. She said this business is almost excellent. They have always been fast and reliable.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 07/10/2017
Review Created: 07/27/2017
This review was collected via phone interview by Customer Research Inc.
Alisha k. on 06/01/2017
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"Van"
Great customer service and affordable prices.
Vehicle: Honda Odyssey
Service Date: 05/25/2017
Review Created: 06/01/2017 04:13 PM
Heidi on 05/19/2017
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Heidi said the business is courteous and they have speedy service.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 05/03/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
Justin S. on 04/09/2017
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"Great work "
Had a pleasant experience. They were fast and the work I had done was awesome
Vehicle: Ford Five Hundred
Service Date: 04/07/2017
Review Created: 04/09/2017 02:04 PM
All Thankful E. at Gary Wille's Auto & Tire Center responded on 04/10/2017

It was a pleasure working with you, Thanks!

Jason C. on 03/24/2017
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Jason said this business was pretty good. However, they were a little off on the work.
Vehicle: Chevrolet Avalanche
Category: Service
Service Date: 03/03/2017
Review Created: 03/24/2017
This review was collected via phone interview by Customer Research Inc.
Lisa H. on 03/03/2017
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"FRIENDLY CUSTOMER SERVICE AND THOROUGH"
First visit. Oil change, lube on a 2012 Honda CRV. Straight and upfront. Reasonable prices and accommodating. Happy with the service so far. Nice to have a reliable service close to work and home.
Vehicle: Honda CR-V
Service Date: 03/01/2017
Review Created: 03/03/2017 09:43 AM
Carol C. on 02/15/2017
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"AAA Approved auto repair"
On this repair they exceeded my expectations! The auto technicians always do good work. I appreciate honesty and integrity.
Vehicle: Hyundai Sonata
Service Date: 02/10/2017
Review Created: 02/15/2017 07:09 AM
Jorge K. on 02/14/2017
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Jorge said this business gave him an estimate for the problem. It went a little over what he had expect for the price. Other than that, they did pretty good.
Vehicle: Acura RSX
Category: Service
Service Date: 02/03/2017
Review Created: 02/14/2017
This review was collected via phone interview by Customer Research Inc.
Steve K. on 01/25/2017
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Steve said he would recommend this business to others.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 01/12/2017
Review Created: 01/25/2017
This review was collected via phone interview by Customer Research Inc.
STEVEN and TRACY M. on 01/12/2017
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"Up front and honest with issues. Do not pressure customer."
Great work, service at fair price.
Vehicle: Mitsubishi Endeavor
Service Date: 12/19/2016
Review Created: 01/12/2017 10:43 AM
Displaying Review 1 - 20 of 281 in total