Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

345 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


DS
Doug S.
Oregon, WI
Chevrolet Silverado SS
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/18/2018 Category: Service
Doug said service was fine, it was good service but it was over priced. He was able to find the same service with the same stuff for half the price they quoted him. They charged $60 to inspect his vehicle. He was not informed of the charged prior to the inspection.
This review was collected via phone interview by Customer Research Inc.

GG
Gary G.
Oregon, WI
Honda CR-V
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/10/2018
Very dissatisfied
I was not happy with my recent visit and will probably not be bringing my vehicle back. I brought it in for a specific reason and was charged $100.00 for someone to check to see why there is a shimmy in my steering. Why the techs ALWAYS go through an entire vehicle inspection when it was brought in for a specific reason is beyond me. And to charge $100.00 for a basic inspection is just ridiculous. Also requested an estimate to be sent to my email acct which I have never received.

Very disappointed

KE
KATHY E.
Oregon, WI
Toyota Prius
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/30/2018
Good service but ask first
The work performed was good but the extra work done was unexpected and not approved. The time you rotated my tires without me requesting them be rotated was irritating. This time you charged for a reset without letting me know. I changed my cabin filter myself is discovering you had been going into my glovebox to photograph it to convince me to change it. I did not care for that either.

SH
Scott H.
Oregon, WI
Acura MDX
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/02/2017
Great service on battery replacement. Miss-lead on tire repair
Brought our vehicle in to have the battery replaced and a slow leak in one of the tires replaced. They tested the charging system and discovered the battery needed to be replaced. This seemed reasonable as we've been having issues with the battery holding a charge. They looked at the tire and determined the leak was not fixable and the tire needed to be replaced for $250 plus labor. I elected to take the vehicle to the place where we originally purchased the tires to see if there was any warranty left. They took a look and said the leak was easily patch-able so there wasn't a charge. Maybe the person performing the service at Wille's wasn't as experienced, but I was a little disappointed as if I wouldn't have gotten a second opinion we would have ended up replacing the tire.
All Thankful E. from Gary Wille's Auto & Tire Center responded on 09/07/2017

Our intent is to never sell someone something they don’t need. We are sorry that you’re disappointed with our decision. We have responsibilities to our customers and other drivers on the road to do proper repairs. We do have guidelines with tire repairs and follow Rubber Manufacturer’s Association procedures.

Could we patch it? Yes.

Would we be following Rubber Manufacturer’s Association procedures? No.

I am putting a link below that shows a proper tire repair and at the bottom it has a picture to show area that can be patch-plugged.

http://www.rematiptop.com/technical/trm/Reference/Basic_Steps_of_Tire_Repair.pdf


MM
Mike M.
Brooklyn, WI
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Mike said the business is a good establishment. They had a lot to complete on the vehicle. The experience was good.
This review was collected via phone interview by Customer Research Inc.

HM
Heather M.
Madison, WI
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Heather said she really likes how they deliver information in an accessible and friendly way. She said they let her use a loaner vehicle when it took longer than expected.
This review was collected via phone interview by Customer Research Inc.

CP
Conrad P.
Wisconsin
Dodge Avenger
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/31/2018 Category: Service
Conrad said the business has some miscommunication with people at the place. Other than that, everything was completed and the work was done well.
This review was collected via phone interview by Customer Research Inc.

AS
AL and BARB S.
Oregon, WI
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
Routine maintenance and overall check
Routine scheduled maintenance requested and accomplished. ... and the overall usual , excellent Gary Willie technician vehicle check to determine any other needed service/maintenance.

GW
Garth W.
Escanaba, MI
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/29/2018 Category: Service
Garth said that the place has never given him a reason to complain.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Brooklyn, WI
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2018
WONDERFUL SERVICE!!!
We have been using Willies for years and have always been happy with the service. Today was no different. Everyone is very professional. The staff make an extra effort to explain what needds to be done. I needed to leave my car longer than expected and the owner gave me HIS car as a loaner so I could go about my day!

CW
CRAIG and KATHY W.
Oregon, WI
Mazda MX-5 Miata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018
Excellent care & service
Always get great care & they always do a terrific job on my vehicles. We have three vehicles serviced at Wille's & we appreciate their honesty, good work ethic & keeping our vehicles in good running condition. We have trust in this business!

SK
Share K.
Oregon, WI
Oldsmobile Aurora
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Spoke with Philip. He said the employees went the extra mile to find the parts that were needed for an older vehicle. He's glad this business is a part of the community and they provide a valuable service.
This review was collected via phone interview by Customer Research Inc.

JB
Jim B.
Quincy, MI
Ram Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Jim said he is very satisfied with the service at the business and his estimate came in lower than expected.
This review was collected via phone interview by Customer Research Inc.

JG
Jim G.
Madison, WI
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Jim said he thinks this business did an excellent job.
This review was collected via phone interview by Customer Research Inc.

JK
Jeremy K.
Oregon, WI
Chevrolet Cavalier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018
Great service. Friendly Staff. Fast turn-around. At 1/3 of the price I anticipated.
The title says it all. I had never gone to this place before, but my wife suggested I bring my car to them for an urgent issue that came up and I was pleasantly surprised. They also provide a multi-point inspection report for the vehicle by e-mail, which is helpful.

PS
Phil S.
Madison, WI
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Phil said the staff was friendly and open about the details and the price.
This review was collected via phone interview by Customer Research Inc.

MW
Mildred W.
Oregon, WI
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Mildred said she was happy with everything at the business.
This review was collected via phone interview by Customer Research Inc.

CG
Chase G.
Oregon, WI
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Chase said he was satisfied.
This review was collected via phone interview by Customer Research Inc.

JB
Joan B.
Oregon, WI
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Joan said that she would surely recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

AS
AL and BARB S.
Oregon, WI
Mazda Tribute
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Routine maintenance
As always, scheduled our car for routine maintenance with GARY WILLIES in Oregon. Appointment easily scheduled at my choice of days/times... Work was done quickly and professionally including the items not originally on the work order which I called in with a later phone call.

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