Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

320 Reviews

99% Would Recommend
Latest Review about 20 hours ago

Reviews


DS
Doug S.
Oregon, WI
Chevrolet Silverado SS
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/18/2018 Category: Service
Doug said service was fine, it was good service but it was over priced. He was able to find the same service with the same stuff for half the price they quoted him. They charged $60 to inspect his vehicle. He was not informed of the charged prior to the inspection.
This review was collected via phone interview by Customer Research Inc.

GG
Gary G.
Oregon, WI
Honda CR-V
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/10/2018
Very dissatisfied
I was not happy with my recent visit and will probably not be bringing my vehicle back. I brought it in for a specific reason and was charged $100.00 for someone to check to see why there is a shimmy in my steering. Why the techs ALWAYS go through an entire vehicle inspection when it was brought in for a specific reason is beyond me. And to charge $100.00 for a basic inspection is just ridiculous. Also requested an estimate to be sent to my email acct which I have never received.

Very disappointed

KE
KATHY E.
Oregon, WI
Toyota Prius
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/30/2018
Good service but ask first
The work performed was good but the extra work done was unexpected and not approved. The time you rotated my tires without me requesting them be rotated was irritating. This time you charged for a reset without letting me know. I changed my cabin filter myself is discovering you had been going into my glovebox to photograph it to convince me to change it. I did not care for that either.

SH
Scott H.
Oregon, WI
Acura MDX
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/02/2017
Great service on battery replacement. Miss-lead on tire repair
Brought our vehicle in to have the battery replaced and a slow leak in one of the tires replaced. They tested the charging system and discovered the battery needed to be replaced. This seemed reasonable as we've been having issues with the battery holding a charge. They looked at the tire and determined the leak was not fixable and the tire needed to be replaced for $250 plus labor. I elected to take the vehicle to the place where we originally purchased the tires to see if there was any warranty left. They took a look and said the leak was easily patch-able so there wasn't a charge. Maybe the person performing the service at Wille's wasn't as experienced, but I was a little disappointed as if I wouldn't have gotten a second opinion we would have ended up replacing the tire.
All Thankful E. from Gary Wille's Auto & Tire Center responded on 09/07/2017

Our intent is to never sell someone something they don’t need. We are sorry that you’re disappointed with our decision. We have responsibilities to our customers and other drivers on the road to do proper repairs. We do have guidelines with tire repairs and follow Rubber Manufacturer’s Association procedures.

Could we patch it? Yes.

Would we be following Rubber Manufacturer’s Association procedures? No.

I am putting a link below that shows a proper tire repair and at the bottom it has a picture to show area that can be patch-plugged.

http://www.rematiptop.com/technical/trm/Reference/Basic_Steps_of_Tire_Repair.pdf


LH
Linda and Tom H.
Oregon, WI
GMC Terrain
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
Tire leakage
Tire was fixed with no problems. Good service

Verified Customer
Oregon, WI
Nissan Murano
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/16/2018
Very knowledgeable. Trust worthy based on my interactions with other auto centers.
Easy to schedule appointments. Provides details on your car's health. Reasonable pricing and honesty.

JB
JACK and NANCY B.
Oregon, WI
Buick Regal
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Buick Maintenance
I've been a customer of Wille's Auto and Tire Center for over 20 years. During that time I have ALWAYS received the utmost in professional service. The staff at Wille's is highly qualified and confident. They pass that feeling along to their customers. I recommend Wille's without reservation!

Verified Customer
Oregon, WI
Mazda Tribute
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018
Engine stalling.
Experienced a low RPM engine stalling / stumbling... Ran OK at higher speeds but not drivable ... Took the car in to have that fixed... Service tech quickly discovered the problem... Car returned to us operating perfectly... minimal cost..

CL
Chris L.
Oregon, WI
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Chris said the employees did a good job and got the job done when he needed it, quickly.
This review was collected via phone interview by Customer Research Inc.

TV
Tammy V.
Oregon, WI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2018
Awesome people & work!
My husband and I have been fortunate enough to work with the great folks at Gary Wille's Auto Service a few times since moving to Oregon. Each time we have been treated professionally, received great work, timely and excellent customer service. From the phone calls and text message updates we have always known what's going on with our cars and have had questions answered at all times of the process. As someone who doesn't know much about cars, they are patient with my questions and great about answering all questions, big and small! Great group of people doing great work!
All Thankful E. from Gary Wille's Auto & Tire Center responded on 09/04/2018

thank you some much. We strive to make everyone feel to ask any question that may come up. COMMUNICATION IS ALWAYS KEY.


RB
Rachael B.
Madison, WI
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Rachael said she felt her service was in good hands. The employee provided really great customer service. They provided good service.
This review was collected via phone interview by Customer Research Inc.

CC
Carol C.
Oregon, WI
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018
Great Service
Tyler cares about his customers. So do the Technicians that do the work. I had limited time and Tyler was able to get me in right away! I'm so glad to have that maintenance work taken care of. Honesty and integrity go a long way there. You don't always find that everywhere. Thanks Tyler!

TH
Troy H.
Oregon, WI
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Troy said he thanks the business.
This review was collected via phone interview by Customer Research Inc.

RR
Rob R.
Madison, WI
Dodge Neon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Rob said the business has great customer service and they did everything they said they were going to do.
This review was collected via phone interview by Customer Research Inc.

BS
Brad S.
Oregon, WI
Ford Ranger
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018
Good work, very professional.
Great work on my truck diagnosing issues and communicating through pictures I'm real time. Always asked permission before doing any repair. Fee for running diagnostics for check engine light was a bit out of bounds.

AW
Annita W.
Oregon, WI
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018
Regular people who care about client/customers
They somehow fit customers into a busy service schedule and everyone from the shop techs to the office staff are friendly, offer excellent service at a fair price, and work together to meet and exceed client expectations.

AS
AL and BARB S.
Oregon, WI
Mazda Tribute
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018
Annoying problem
Discovered that one of the turn signals was suddenly inoperative. Call for a fast appointment... Gary WIllie's Tyler said they could work us in soon.... Job done quickly and all works fine now... Annoyance solved...

JA
JOE A.
Madison, WI
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018
Tire Repair
I was able to get in within 2 days of my call and they did a great job with a tire repair. Tyler and I talked about new tires and I appreciate the honesty and directness of the conversation. I have been coming here for about a year and they have been great.

MW
Mildred W.
Oregon, WI
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Mildred said they did a good job.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Oregon, WI
Chevrolet Suburban
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2018 Category: Service
John said they staff at this facility did a great job and they did the work quickly.
This review was collected via phone interview by Customer Research Inc.

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