Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

300 Reviews

99% Would Recommend
Latest Review 23 days ago

Reviews


GG
Gary G.
Oregon, WI
Honda CR-V
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/10/2018
Very dissatisfied
I was not happy with my recent visit and will probably not be bringing my vehicle back. I brought it in for a specific reason and was charged $100.00 for someone to check to see why there is a shimmy in my steering. Why the techs ALWAYS go through an entire vehicle inspection when it was brought in for a specific reason is beyond me. And to charge $100.00 for a basic inspection is just ridiculous. Also requested an estimate to be sent to my email acct which I have never received.

Very disappointed

KE
KATHY E.
Oregon, WI
Toyota Prius
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/30/2018
Good service but ask first
The work performed was good but the extra work done was unexpected and not approved. The time you rotated my tires without me requesting them be rotated was irritating. This time you charged for a reset without letting me know. I changed my cabin filter myself is discovering you had been going into my glovebox to photograph it to convince me to change it. I did not care for that either.

SH
Scott H.
Oregon, WI
Acura MDX
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/02/2017
Great service on battery replacement. Miss-lead on tire repair
Brought our vehicle in to have the battery replaced and a slow leak in one of the tires replaced. They tested the charging system and discovered the battery needed to be replaced. This seemed reasonable as we've been having issues with the battery holding a charge. They looked at the tire and determined the leak was not fixable and the tire needed to be replaced for $250 plus labor. I elected to take the vehicle to the place where we originally purchased the tires to see if there was any warranty left. They took a look and said the leak was easily patch-able so there wasn't a charge. Maybe the person performing the service at Wille's wasn't as experienced, but I was a little disappointed as if I wouldn't have gotten a second opinion we would have ended up replacing the tire.
All Thankful E. from Gary Wille's Auto & Tire Center responded on 09/07/2017

Our intent is to never sell someone something they don’t need. We are sorry that you’re disappointed with our decision. We have responsibilities to our customers and other drivers on the road to do proper repairs. We do have guidelines with tire repairs and follow Rubber Manufacturer’s Association procedures.

Could we patch it? Yes.

Would we be following Rubber Manufacturer’s Association procedures? No.

I am putting a link below that shows a proper tire repair and at the bottom it has a picture to show area that can be patch-plugged.

http://www.rematiptop.com/technical/trm/Reference/Basic_Steps_of_Tire_Repair.pdf


FW
FRAN W.
Oregon, WI
Cadillac SRX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018
They treay you like family.
They treat you like family.

LL
Lisa L.
Edgerton, WI
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018
Knowledgeable and honest
The person who I spoke to about needed car repair was very knowledgeable. I also felt he was honest and went over what I needed done now for safety concerns versus what I could wait with until a later date. That's important to me with a limited budget.

AS
AL and BARB S.
Oregon, WI
Mazda Tribute
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018
Routine maintenance... oil and filter change, tire rotation.
Car received as scheduled, all work done as requested and car returned when promised. Would recommend Gary Willie's service techs and people to anyone. No surprises.. Fari prices..

TS
Tony S.
Oregon, WI
Nissan Murano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018
Great service again!
Great people to work with and quality service work done.

WP
Wayne P.
Oregon, WI
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Wayne said this business was very helpful.
This review was collected via phone interview by Customer Research Inc.

DB
Deanna B.
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018
Highly recommended. Personable and very knowledgeable. Great work guys!
Willies was recommended to me when my car broke down half way to work. They took care of me right away. I was very impressed and their prices are reasonable.

JN
John N.
Oregon, WI
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
John said everything went well and everyone was really nice. He had a good experience.
This review was collected via phone interview by Customer Research Inc.

SC
Steve C.
Brooklyn, WI
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Steve said that he didn't have any problems with the facility.
This review was collected via phone interview by Customer Research Inc.

MZ
Mical Z.
Oregon, WI
Mercury Mountaineer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/26/2018
Great people
Great customer service and accurate inspection

JI
Jeff I.
Oregon, WI
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Jeff said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

LM
Linda M.
Oregon, WI
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Linda said she gets good service at the business.
This review was collected via phone interview by Customer Research Inc.

AG
Alethea G.
Oregon, WI
Nissan Maxima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018
Always good service and great explanations
I usually take my vehicles here. I always know I’m getting great quality. They make sure I know what I’m getting into and what is involved. Really great place to get your vehicle serviced

SZ
Sharon Z.
Oregon, WI
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Sharon said the business's service is better than where she is currently taking her vehicle. She said they accommodate her, they are quick and she is happy with their service.
This review was collected via phone interview by Customer Research Inc.

SA
Stacey A.
Oregon, WI
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Stacey said the business has always done a good service for them.
This review was collected via phone interview by Customer Research Inc.

AW
Austin W.
Oregon, WI
Jeep Compass
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Austin said the staff member who works the front desk was nice and it was overall great, fast service.
This review was collected via phone interview by Customer Research Inc.

JR
James R.
Madison, WI
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
James said he's been dealing with the business for many years. He keeps going back to them, and always gets good service. The staff does a good job.
This review was collected via phone interview by Customer Research Inc.

RM
Rich M.
Oregon, WI
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
Rich said the staff at the facility provides great service and are all nice people.
This review was collected via phone interview by Customer Research Inc.