Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

193 Reviews

94% Would Recommend
Latest Review 16 days ago

Reviews


JR
Jose R.
Redding, CA
Dodge Pickup
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/04/2018 Category: Service
Jose said the business had a high cost for services. The staff was not able to correctly diagnose the issues that were occurring with his vehicle.
This review was collected via phone interview by Customer Research Inc.

MW
Montana W.
Redding, CA
Acura RSX
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/19/2018 Category: Service
Montona said he got an estimate over the phone of $400 for the alternator and when he went to the facility, the same person gave him an estimate of $1000. They told him if they rebuilt it, it would be much lower but could not give him an exact price. They tested the battery and alternator but said they could not really tell what was wrong. He had it tested at another facility, and they were able to inform him. He is not recommending them for this reason.
This review was collected via phone interview by Customer Research Inc.

BC
Bert C.
Cottonwood, CA
Buick Century
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/09/2018 Category: Service
Bert said there was some smoke coming from the engine after he picked the vehicle up. It might be from the work that was done, and might burn away. He will just have to watch it.
This review was collected via phone interview by Customer Research Inc.

DS
DEBBIE S.
Redding, CA
Ford Ranger
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/20/2017
Good Work, Professional, Very Expensive
Good work... just way expensive, twice as much as my boyfriend was quoted at a competitor's shop

SW
Sheila W.
Shingletown, CA
Ford Fusion
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/27/2017 Category: Service
Sheila said this business was pretty pricy. She was charged twice as much as other people for the brake job she got. For the reasons specified, she would not recommend this business.
This review was collected via phone interview by Customer Research Inc.
Dan P. from J And D Automotive responded on 11/10/2017

We are very sorry that you were less than happy with the service you recently received here at J & D Automotive.  Please be assured that we do everything in our power to keep our prices competitive within the industry.  We would be happy to discuss your concerns with you.  Please call us at 530-221-2220 and ask for Ryan or Dan.  Thank you,

Dan Popoff
Owner
530-221-2220

KT
Kelly T.
Redding, CA
Kia Sorento
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Overall Rating 1/5rating 1rating 1rating 1rating 1
08/07/2017
Dissatisfied with outrageous quotes
In a 2-1/2 week span I received 3 separate quotes to fix my vehicles air conditioning. They were extremely high prices and the last quote was the highest and that was even with me bringing inn all my own parts that they could not warranty. 1300+ to remove and replace the items!! They charge 135.00 an hour labor. That is ridiculous and I'm never going back to them nor suggest then to my friends. Thieves at best

RH
ROBERT H.
Mcarthur, CA
Buick Rendezvous
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/13/2017
NOTHING!!
YOU LIED TO US about calling us yesterday! TAKE US OFF YOUR LIST OF CUSTOMERS!!!!
Dan P. from J And D Automotive responded on 05/15/2017

Robert,
We are so sorry that you had a less than perfect visit here at J & D Automotive.  We strive to be as courteous as possible and we are committed to excellence.  We have valued our relationship with you since 2013.  Please feel free to contact me, Dan Popoff, at 530-221-2220, so we can resolve this matter and retain you as a special customer.

Dan Popoff
Owner
530-221-2220

JS
JIM S.
Redding, CA
Honda Accord
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/15/2017
Good repair but very expensive
I don't have any more feedback on my daughter's 2007 Honda except that it was a very expensive repair. I was totally caught off guard when your service writer quoted me a $450
tune-up for my '85 Toyota pickup. Dan, I brought my vehicles to you for years, but a $450 tune-up for my old '85 Toyota pickup just ain't gonna happen!
Dan P. from J And D Automotive responded on 03/16/2017

Thank you for your review.  We are sorry that you had a less than perfect visit.  We strive to be as courteous as possible and we are committed to excellence.  Please feel free to contact me, Dan, at 530-221-2220 so we can resolve this matter and retain you as a customer.

Dan Popoff
Owner
530-221-2220

JW
James W.
Redding, CA
Mitsubishi Eclipse
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/22/2016 Category: Service
James said the employees at this business were nice. However, they wanted too much money for the repairs.
This review was collected via phone interview by Customer Research Inc.

CM
Casey M.
Redding, CA
Dodge Dakota
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Overall Rating 1/5rating 1rating 1rating 1rating 1
11/05/2016 Category: Service
Casey said he was charged $300 for a diagnosis. He would not recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Dan P. from J And D Automotive responded on 11/07/2016

We are very sorry that you were unhappy with your visit.  We did complete the diagnostic tests on your vehicle.  We charged you for 1.5 hours labor; our technician spent over 3 hours running the tests, including checking your exhaust manifold per your request.  

Dan Popoff
Owner
530-221-2220

MW
Mark W.
Burney, CA
Dodge Pickup
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/02/2016 Category: Service
Mark said he would not recommend this business for service because they ended up doing more than they said ,they would do and they lied. He also said they did not do the diagnostic, like they said they would do.
This review was collected via phone interview by Customer Research Inc.

KA
Kelli A.
Redding, CA
Ford Explorer Sport Trac
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/06/2016 Category: Service
Kelli said they charged her over 200.00 dollars for an oil change and to put air in her tires. She left with the same equipment she came in with. She would not recommend because she does not live in California anymore.
This review was collected via phone interview by Customer Research Inc.

AT
Abigail T.
California
Toyota Celica
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Abigail said they fixed a few scratches at no cost.
This review was collected via phone interview by Customer Research Inc.

JC
Janet C.
Redding, CA
Ford Taurus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Janet said that the facility stuck with the original estimate amount, the staff were polite and courteous and the work was finished in a timely fashion.
This review was collected via phone interview by Customer Research Inc.

CF
Cris F.
California
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Cris said the staff were decent and prompt.
This review was collected via phone interview by Customer Research Inc.

SC
Steve C.
Medford, OR
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Steve said the employees were nice. They provided helpful service. They took his vehicle in quickly. They provided good service.
This review was collected via phone interview by Customer Research Inc.
Dan P. from J And D Automotive responded on 05/16/2018

Thank you, Steve.  We truly appreciate your feedback and we are glad you were happy with your service. 

Dan Popoff
Owner
530-221-2220

GD
Gloria D.
Redding, CA
GMC Canyon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Gloria said she has been a customer of the business for many years. Everything with the service was fine.
This review was collected via phone interview by Customer Research Inc.

BW
Bruce W.
Redding, CA
Toyota Camry Solara
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Bruce said his vehicle is still running.
This review was collected via phone interview by Customer Research Inc.

MA
Margaret A.
Redding, CA
Dodge Durango
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Margaret said the staff repaired her vehicle. She is satisfied. They are fine to do business with.
This review was collected via phone interview by Customer Research Inc.

ER
Edward R.
Redding, CA
Dodge Grand Caravan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Service
Spoke with Dody. She said the business has excellent customer service.
This review was collected via phone interview by Customer Research Inc.