Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

228 Reviews

95% Would Recommend
Latest Review 30 days ago

Reviews


JR
Jose R.
Redding, CA
Dodge Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/04/2018 Category: Service
Jose said the business had a high cost for services. The staff was not able to correctly diagnose the issues that were occurring with his vehicle.
This review was collected via phone interview by Customer Research Inc.

MW
Montana W.
Redding, CA
Acura RSX
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/19/2018 Category: Service
Montona said he got an estimate over the phone of $400 for the alternator and when he went to the facility, the same person gave him an estimate of $1000. They told him if they rebuilt it, it would be much lower but could not give him an exact price. They tested the battery and alternator but said they could not really tell what was wrong. He had it tested at another facility, and they were able to inform him. He is not recommending them for this reason.
This review was collected via phone interview by Customer Research Inc.

BC
Bert C.
Cottonwood, CA
Buick Century
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/09/2018 Category: Service
Bert said there was some smoke coming from the engine after he picked the vehicle up. It might be from the work that was done, and might burn away. He will just have to watch it.
This review was collected via phone interview by Customer Research Inc.

DS
DEBBIE S.
Redding, CA
Ford Ranger
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/20/2017
Good Work, Professional, Very Expensive
Good work... just way expensive, twice as much as my boyfriend was quoted at a competitor's shop

SW
Sheila W.
Shingletown, CA
Ford Fusion
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/27/2017 Category: Service
Sheila said this business was pretty pricy. She was charged twice as much as other people for the brake job she got. For the reasons specified, she would not recommend this business.
This review was collected via phone interview by Customer Research Inc.
Dan P. from J And D Automotive responded on 11/10/2017

We are very sorry that you were less than happy with the service you recently received here at J & D Automotive.  Please be assured that we do everything in our power to keep our prices competitive within the industry.  We would be happy to discuss your concerns with you.  Please call us at 530-221-2220 and ask for Ryan or Dan.  Thank you,

Dan Popoff
Owner
530-221-2220

KT
Kelly T.
Redding, CA
Kia Sorento
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/07/2017
Dissatisfied with outrageous quotes
In a 2-1/2 week span I received 3 separate quotes to fix my vehicles air conditioning. They were extremely high prices and the last quote was the highest and that was even with me bringing inn all my own parts that they could not warranty. 1300+ to remove and replace the items!! They charge 135.00 an hour labor. That is ridiculous and I'm never going back to them nor suggest then to my friends. Thieves at best

RH
ROBERT H.
Mcarthur, CA
Buick Rendezvous
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/13/2017
NOTHING!!
YOU LIED TO US about calling us yesterday! TAKE US OFF YOUR LIST OF CUSTOMERS!!!!
Dan P. from J And D Automotive responded on 05/15/2017

Robert,
We are so sorry that you had a less than perfect visit here at J & D Automotive.  We strive to be as courteous as possible and we are committed to excellence.  We have valued our relationship with you since 2013.  Please feel free to contact me, Dan Popoff, at 530-221-2220, so we can resolve this matter and retain you as a special customer.

Dan Popoff
Owner
530-221-2220

JS
JIM S.
Redding, CA
Honda Accord
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/15/2017
Good repair but very expensive
I don't have any more feedback on my daughter's 2007 Honda except that it was a very expensive repair. I was totally caught off guard when your service writer quoted me a $450
tune-up for my '85 Toyota pickup. Dan, I brought my vehicles to you for years, but a $450 tune-up for my old '85 Toyota pickup just ain't gonna happen!
Dan P. from J And D Automotive responded on 03/16/2017

Thank you for your review.  We are sorry that you had a less than perfect visit.  We strive to be as courteous as possible and we are committed to excellence.  Please feel free to contact me, Dan, at 530-221-2220 so we can resolve this matter and retain you as a customer.

Dan Popoff
Owner
530-221-2220

JW
James W.
Redding, CA
Mitsubishi Eclipse
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/22/2016 Category: Service
James said the employees at this business were nice. However, they wanted too much money for the repairs.
This review was collected via phone interview by Customer Research Inc.

CM
Casey M.
Redding, CA
Dodge Dakota
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/05/2016 Category: Service
Casey said he was charged $300 for a diagnosis. He would not recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Dan P. from J And D Automotive responded on 11/07/2016

We are very sorry that you were unhappy with your visit.  We did complete the diagnostic tests on your vehicle.  We charged you for 1.5 hours labor; our technician spent over 3 hours running the tests, including checking your exhaust manifold per your request.  

Dan Popoff
Owner
530-221-2220

MW
Mark W.
Burney, CA
Dodge Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/02/2016 Category: Service
Mark said he would not recommend this business for service because they ended up doing more than they said ,they would do and they lied. He also said they did not do the diagnostic, like they said they would do.
This review was collected via phone interview by Customer Research Inc.

KA
Kelli A.
Redding, CA
Ford Explorer Sport Trac
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/06/2016 Category: Service
Kelli said they charged her over 200.00 dollars for an oil change and to put air in her tires. She left with the same equipment she came in with. She would not recommend because she does not live in California anymore.
This review was collected via phone interview by Customer Research Inc.

JC
Jose C.
Redding, CA
Pontiac Montana
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/20/2019 Category: Service
Jose said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

PR
Phil R.
Redding, CA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Service
Phil said the business is excellent. He really enjoyed the experience. They were friendly and efficient.
This review was collected via phone interview by Customer Research Inc.

PW
Paul W.
Redding, CA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Paul said the facility was clean and the service was fast and efficient. He stated that it was easy to schedule an appointment and everyone was very polite.
This review was collected via phone interview by Customer Research Inc.

JS
JIM S.
Redding, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019
Trustworthy
There is nothing more important than to find a mechanic you can trust. Character, competence and care. Thank you J&D.
Dan P. from J And D Automotive responded on 01/16/2019

Thank you Jim, we really appreciate your kind words. 

Dan Popoff
Owner
530-221-2220

EP
Erik P.
Redding, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Erik said they were friendly, nice and quick.
This review was collected via phone interview by Customer Research Inc.

KN
Kelly N.
Redding, CA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Kelly said the business does good work.
This review was collected via phone interview by Customer Research Inc.

CB
Colleen B.
Redding, CA
Mercury Sable
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Colleen said she appreciated this business's service.
This review was collected via phone interview by Customer Research Inc.

MJ
Mitchell J.
Redding, CA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018 Category: Service
Mitchell said this business has good, quick, quality work.
This review was collected via phone interview by Customer Research Inc.