Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

280 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


LM
Lon M.
Racine, WI
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/17/2018
Hung up on me twice.
8:30 A m. Called to get service. Never spoke to anyone cause twice in a row they just hung up on me. How about taking my name and number or an answering machine or service?
Chris G. from A+ Automotive responded on 10/17/2018

Im sorry that you were unable to talk to someone this morning . When I got this review i looked into the issue and saw that your name called us twice this morning. We must have been having phone issues because we do have a answering machine due to the high volume of phone calls that come in here especially in the mornings. I would appreciate if you could give us another chance in the future to prove are quality of customer service once again im sorry for the issues

chris


RW
Rob W.
Pleasant Prairie, WI
Jeep Grand Cherokee
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/25/2018 Category: Service
Rob said the estimated cost he approved did not match the final cost of service. The service was more than he expected. The employees did not repair the initial issue he wanted taken care of.
This review was collected via phone interview by Customer Research Inc.
Chris G. from A+ Automotive responded on 07/30/2018

I'm sorry for the inconvenience and i looked into the bill and you are right we did make a human error on the bill and $50 is credited on your account. Due to the issue of the suspension repair we did and our conversation we had on the phone about the noise you were hearing that we found to be the exhaust that we fixed for you might have satisfied you completely and we still have a customer for future repairs. If you feel the same please update your review because we try hard to get 5 stars thank you for your time.
Chris


JB
James B.
Sturtevant, WI
Ford Escort
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/31/2017 Category: Service
James said they were supposed call him back about doing some more work. They did not call him back and he would not recommend.
This review was collected via phone interview by Customer Research Inc.

PR
Phyllis R.
Sturtevant, WI
Saturn Aura
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/26/2016 Category: Service
Phyllis said the oil change was good, but they said they were going to charge her $300 to fix the tire rod that broke. She said she had similar work done elsewhere and it cost $100. She was not happy. As a result of this experience she will not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Chris G., President from A+ Automotive responded on 01/04/2017

Im sorry to hear that you were unhappy with the price that tony gave you on your last visit. It is very important to me as the owner that our customers leave happy and our qouted fair price for expert service so i took it a pond myself to look over the qoute tony put together for you. I do want you to understand that all prices change from car to car and from part to part. On your qoute tony actually price out doing outer tie rods on both sides of you duaghters car with life time warranty parts and alignment including tax. Our regular alignment price was 79.99 so the other job you had done for $100 was not with alignment which absolutely has to be done to do the job right and still puts us in the same ball park as your other repair. If tony didnt explain the bill completely i apologize for that and we will work to make sure that doesn't happen again in the future and if you are still looking to get work done feel free to call us anytime thank you and sorry for the inconvenience 

Chris


GS
Gary S.
Racine, WI
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019
Honest reliable service
I have been going to A+ for a number of years now and they always find time to help me out I find them to be very reputable and knowledgeable.

BL
Bob L.
Sturtevant, WI
Pontiac G6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019
Fast and dependable
Always try to please our family with dependable service.

MD
Michele D.
Sturtevant, WI
Dodge Intrepid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2018
Always Quality
I have been a customer at A+ ever since they opened, approximately 20 years more or less. That says it all.

GG
Gary G.
Sturtevant, WI
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2018
Repair men
Staff are very nice and friendly. They are “TRUSTWORTHY” and HONEST! They WILL NOT RIP YOU OFF !!! I

RM
Roger M.
Racine, WI
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018
Great place to bring my car
I like the people at this repair shop. They are fair, knowledgeable, and friendly. My car was maintained in a short time. I will be going back soon.

DH
Donna H.
Racine, WI
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2018
Great service
Very accessible friendly service. Never had a problem when A+ takes care of my cars needs

JE
Jeremy E.
Wadsworth, IL
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018
Great Work and Customer Service
Chris and the team have worked on my cars since they opened their doors. The workmanship is great and everyone is a pleasure to work with.

CL
Carol L.
Racine, WI
Scion xB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Carol said the business is very friendly, courteous, and her oil change didn't take any time at all.
This review was collected via phone interview by Customer Research Inc.

BR
Brian R.
Union Grove, WI
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Brian said that the place did great work on his behalf.
This review was collected via phone interview by Customer Research Inc.

RC
Rose C.
Racine, WI
Dodge Grand Caravan
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/14/2018 Category: Service
Rose said she will recommend the business to others.
This review was collected via phone interview by Customer Research Inc.

JB
Johnny B.
Union Grove, WI
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018
Great/ honest service
Great timely service
They have never let me down

PB
Paul B.
Sturtevant, WI
Nissan Quest
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018
Great expert service
We were having car troubleat a really busy time and they were able to schedule us quickly. Chris was able to diagnose and fix the problem quickly. Chris and Jessica went out of their way to make sure we were able to pick up our car the same day. Thanks!

SG
Scott G.
Kenosha, WI
Oldsmobile Alero
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Scott said they were helpful and diagnosed the vehicle for free.
This review was collected via phone interview by Customer Research Inc.

MS
Mark S.
Racine, WI
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Mark said the staff were good people to deal with. They were friendly and did a good job.
This review was collected via phone interview by Customer Research Inc.

JG
James G.
Racine, WI
Lexus ES 330
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018
integrity
They have done previous work for us concerning a battery over two days and gave a recommendation that was correct even two years later . No charge.

TY
Todd Y.
Racine, WI
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
A plus for A+
Took my vehicle in for an oil change.. Great service and very reasonable prices. The staff was very friendly. I will recommend this place to friends.